TOPIC: ROLE PLAY

ASSIGNMENT NO # 03:

BUSINESS COMMUNICATION:

SUBMITTED TO: MAM ASIYA GULL

SUBMITTED BY: IQRA TOHEED
ROLL NO: F-6202

DEPARTMENT: BBA -1

SUBMISSION DATE: 27NOV,2020

SUBMITTED BY: IQRA TOHEED ROLL NO: 6202_F

TOPIC: ROLE PLAY

SUBMITTED BY: IQRA TOHEED ROLL NO: 6202_F

TOPIC: ROLE PLAY

TRAINING METHOD: ROLE PLAY

Training method I would choose as a manager for improving employee’s

performance is ROLE PLAY
DEFINITION:
Role-playing is an active learning technique in which employees act out situations
under the guidance of a trainer. In each scenario, employees take on a role and act
out the scene as though it were real. For example, two people might simulate a
meeting between an employee and an angry customer. The trainer and the other
participants can then give feedback to the role players.
PROS:
 Prepares for Real Life

In some cases, role-playing can

prepare groups for scenarios that
occur in real life. Not only does
this exercise offer staff a glimpse
of the situations they may
encounter, but participants also
receive feedback on how they’ve performed. The group can discuss ways to
potentially resolve the situation and participants leave with as much
information as possible, resulting in more efficient handling of similar real-
life scenarios.
 Indicates Current Skill Level

When an individual participates in a role-playing scenario, she is

demonstrating the way that she would actually handle a similar situation in
real life. Role-playing allows much of the hypothetical nature of training to
be removed so that the leader of the session can see how staff react and can

SUBMITTED BY: IQRA TOHEED ROLL NO: 6202_F

TOPIC: ROLE PLAY

make notes on each employee’s level of competence. Trainers can work with
individuals on their particular weaknesses.

 It's Social and Communal

Role playing is a social activity. Players interact within the scenarios they’re
given, which encourages individuals to come together to find solutions and
to get to know how their colleagues think. Because role play training
sessions have this communal atmosphere, it’s not only the trainer who can
give feedback. Employees can study how their colleagues perform and
provide tips or take notes.

CONS:

 Makes Some Uncomfortable

Not everyone is comfortable with role-playing scenarios, and this can

affect performance. Some staff will feel intimidated by the idea of what
they see as theatrics and may be anxious about the training session if they
know it contains a role-play exercise. This can impede an individual’s
confidence and contributions to such a session.

 May Not Be Taken Seriously

While some employees will be comfortable role playing, they’re less adept
at getting into the required mood needed to actually replicate a situation.

SUBMITTED BY: IQRA TOHEED ROLL NO: 6202_F

TOPIC: ROLE PLAY

Individuals may find the whole experience funny or else be unable to

pretend to be angry for example when speaking to a co-worker they like.
For others, the theatrics of role playing become overwhelming, and the
chance to learn is forgotten in favor of turning the session into pure
entertainment.

 May Not Be Taken Seriously

While some employees will be comfortable role-playing, they’re less adept at

getting into the required mood needed to actually replicate a situation.
Individuals may find the whole experience funny or else be unable to pretend
to be angry for example when speaking to a co-worker they like. For others,
the theatrics of role-playing become overwhelming, and the chance to learn is
forgotten in favor of turning the session into pure entertainment.

 Makes Some Uncomfortable

Not everyone is comfortable with role-playing scenarios, and this can affect
performance. Some staff will feel intimidated by the idea of what they see as
theatrics and may be anxious about the training session if they know it

SUBMITTED BY: IQRA TOHEED ROLL NO: 6202_F

TOPIC: ROLE PLAY

contains a role-play exercise. This can impede an individual’s confidence and

contributions to such a session.

LINKS:

ndeed.com/career-advice/career-development/best-types-employee-
training-methods

https://www.hr.com/en/communities/training_and_development/list-of-
training-methods_eacwezdm.html

SUBMITTED BY: IQRA TOHEED ROLL NO: 6202_F