How do I sign-in and sign-out of a

Response Group in Skype for

Business (Lync)?
A Skype for Business (Lync) Response Group lets nominated staff members answer phone calls to a
central Deakin number, such as a helpline or information line. eSolutions configure the Response
Group and assign nominated staff. Staff can then sign-in to the Group when "on-duty" to answer
incoming calls to the Group number, and sign-out when "off-duty"
Calls to the Group will only ring on your computer if you are signed-in to the Group. You can either
stay signed in all the time, or sign-in and sign-out as needed.

Access the Response Group sign-in webpage

Windows
1. Open Skype for Business.

2. Select the dropdown arrow next to the Settings cog icon.

3. Select Tools > Response Group Settings.

The webpage will open in your web browser that lets you sign-in to or sign-out of any of the
Groups you are assigned to.

Mac
1. Open the Response Group web page: www.deakin.edu.au/skype-responsegroup 

The webpage will open in your web browser that lets you sign-in to or sign-out of any of the
Groups you are assigned to.
Sign-in when on-duty
1. Access the Response Group sign-in webpage.

2. To sign-in, check the box next to your selected Group.

Calls to the Response Group Number will now ring on your computer.

Sign-out when off duty

1. Access the Response Group sign-in webpage.

2. To sign-out, uncheck the box next to your selected Group.