CHANGE IMPLEMENTATION PLAN

Customer Jetstar

Customer change manager Puneet Awasthi

IComm change manager Charles Victor

Change type

Standard Minor Medium Major Emergency

(Retrospective)

Change details
Change ticket CHG0485102

Title Skype for Business 2015 server and Sonus SBC internal
certificates update – Jetstar Melbourne/Japan/Singapore

Description / reason All internal certificates used in the production environment are
expiring on 28/01/2019 and need to be reissued to ensure system
continuity.

Impact (during change)
The change will be performed afterhours and on a per-server basis
to minimise user disruption.
End users may experience up to 30 seconds of downtime whilst
their clients re-register to next available server during the
maintenance window.

Risk Medium

Impact (post change) None

Notes Jetstar to nominate critical numbers to test

Resources Required

Resource Responsible Provided

An onsite SfB user with a headset, webcam and Outlook will be Jetstar Yes / No
required to complete this testing

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
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Resource Responsible Provided

2 working test users accounts (1 with email) will be required to Jetstar / Telstra Yes / No
complete this testing Purple

2 different testing locations with audio & video will be required to Telstra Purple Yes / No
complete this testing

Change Window
Commencement (date/time) Wednesday 15th January 2020 @ 09:00pm

Planned completion (date/time) Thursday 16th January 2020 @ 2:30am

Rollback contingency (date/time) Rollback to previous version

Total Prep (not included in window) 2 hours (1 X Engineer)

Total window excl. rollback (HH:MM) 2 hours 45 mins (2 X Engineers)

Total window incl. rollback (HH:MM) 5 hours 30 mins (2 X Engineers)

Participants

Company Name Email Mobile

Telstra Purple Prakash Kandaswamy Prakash.kandaswamy@kloud.com.au +61426749397

Telstra Purple David O’Hanlon David.ohanlon@kloud.com.au +61488446772

Jetstar Puneet Awasthi Puneet.Awasthi@jetstar.com TBC

Jetstar TBC TBC TBC

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
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Systems Impacted by Change

Front End Servers

MELDC1SFB01
MELDC1SFB02
MELDC1SFB03
SINDC1SBA01
TYODC1SFB01
TYODC1SFB02
TYODC1SFB03

Edge Servers
MELDC1SES01
MELDC1SES02
TYODC1SES01
TYODC1SES02

Sonus SBC
MELDC1SBC01
MELDC1SBC02
MELJQ1SBC01
MELJQ1SBC02
SINDC1SBC01
TYODCNET01
TYODCNET02

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
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Preparation

Ready
# Preparation (Anytime) Resp
?

1 Confirm list of critical numbers for testing Jetstar Y/N

2 Confirm the necessary backup for the existing certificates are taken Telstra Purple Y/N

3 Confirm the Sonus gateway backups are taken. Telstra Purple Y/N

Implementation Steps

# Date /
Preparation (BH on the day of the outage) Resp Time /
Duration

1 Generating the Certificate Signing Request (CSR) for the Sonus gateways.
MELDC1SBC01
MELDC1SBC02
MELJQ1SBC01
Telstra Purple 30 min
MELJQ1SBC02
SINDC1SBC01
TYODCNET01
TYODCNET02

2 Generating the Certificates Signing Request (CSR) for the Edge servers.
MELDC1SES01
MELDC1SES02 Telstra Purple 20 min
TYODC1SES01
TYODC1SES02

3 Conduct Pre-Change Test Plan Telstra Purple 60 min

Make a copy of the CMS

4 Telstra Purple 10 min
Export-CsConfiguration -FileName "C:\Kloud\CuUpdate.csv"

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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# Date /
Implementation Resp Time /
Duration

1 Stop Lync Windows services on Front End Server 1

Telstra Purple
Invoke-CsComputerFailover -ComputerName MELDC1SFB01 5 min
2 X Engineers
Invoke-CsComputerFailover -ComputerName TYODC1SFB01

2 Telstra Purple
Update the new Internal certificates. 5 min
2 X Engineers

3 Start Lync Windows services on Front End Server 1

Telstra Purple
Invoke-CsComputerFailback -ComputerName MELDC1SFB01 5 min
2 X Engineers
Invoke-CsComputerFailback -ComputerName TYODC1SFB01

4 Stop Lync Windows services on Front End Server 2

Telstra Purple
Invoke-CsComputerFailover -ComputerName MELDC1SFB02 5 min
2 X Engineers
Invoke-CsComputerFailover -ComputerName TYODC1SFB02

5 Telstra Purple
Update the new Internal certificates. 5 min
2 X Engineers

6 Start Lync Windows services on Front End Server 2

Telstra Purple
Invoke-CsComputerFailback -ComputerName MELDC1SFB02 5 min
2 X Engineers
Invoke-CsComputerFailback -ComputerName TYODC1SFB02

7 Stop Lync Windows services on Front End Server 3

Telstra Purple
Invoke-CsComputerFailover -ComputerName MELDC1SFB03 5 min
2 X Engineers
Invoke-CsComputerFailover -ComputerName TYODC1SFB03

8 Telstra Purple
Update the new Internal certificates. 5 min
2 X Engineers

9 Start Lync Windows services on Front End Server 3

Telstra Purple
Invoke-CsComputerFailback -ComputerName MELDC1SFB03 5 min
2 X Engineers
Invoke-CsComputerFailback -ComputerName TYODC1SFB03

10 Stop Lync Windows services on SBA

Telstra Purple
Invoke-CsComputerFailover -ComputerName SINDC1SBA01 5 min
2 X Engineers

11 Update the new Internal certificates. Telstra Purple 5 min

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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 2 X Engineers

12 Start Lync Windows services on Front End Server 3 Telstra Purple

5 min
Invoke-CsComputerFailback -ComputerName SINDC1SBA01 2 X Engineers

13 Stop Lync Windows services on:

Stop-CsWindowsService
Telstra Purple
MELDC1SES01 5 min
MELDC1SES02 2 X Engineers
TYODC1SES01
TYODC1SES02

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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 14 Update the new Internal certificates.
Telstra Purple
MELDC1SES02 5 min
TYODC1SES01 2 X Engineers
TYODC1SES02

15 Start Lync Windows services on:

Start-CsWindowsService
Telstra Purple
MELDC1SES01 5 min
MELDC1SES02 2 X Engineers
TYODC1SES01
TYODC1SES02

16 Importing the Sonus certificate

- Login to the Sonus Gateways (MELDC1SBC01, MELDC1SBC02,
MELJQ1SBC01, MELJQ1SBC02, SINDC1SBC01, TYODC1NET01 and Telstra Purple
TYODC1NET02) 30
- From the WebUI, click the settings tab. 2 X Engineers
- Navigate to Security > SBC Certificate > Sonus Certificate.
- Import and complete the setup.
- Verify the new certificate status.

# Date /
Test Phase Resp Time /
Duration

1 Post Verification Test Plan Telstra Purple 60 min

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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# Date /
Rollback Resp Time /
Duration

1 Stop Lync Windows services on Front End Server 1

Telstra Purple
Invoke-CsComputerFailover -ComputerName MELDC1SFB01 5 min
2 X Engineers
Invoke-CsComputerFailover -ComputerName TYODC1SFB01

2 Telstra Purple
Rollback to the old certificates 5 min
2 X Engineers

3 Start Lync Windows services on Front End Server 1

Telstra Purple
Invoke-CsComputerFailback -ComputerName MELDC1SFB01 5 min
2 X Engineers
Invoke-CsComputerFailback -ComputerName TYODC1SFB01

4 Stop Lync Windows services on Front End Server 2

Telstra Purple
Invoke-CsComputerFailover -ComputerName MELDC1SFB02 5 min
2 X Engineers
Invoke-CsComputerFailover -ComputerName TYODC1SFB02

5 Telstra Purple
Rollback to the old certificates 5 min
2 X Engineers

6 Start Lync Windows services on Front End Server 2

Telstra Purple
Invoke-CsComputerFailback -ComputerName MELDC1SFB02 5 min
2 X Engineers
Invoke-CsComputerFailback -ComputerName TYODC1SFB02

7 Stop Lync Windows services on Front End Server 3

Telstra Purple
Invoke-CsComputerFailover -ComputerName MELDC1SFB03 5 min
2 X Engineers
Invoke-CsComputerFailover -ComputerName TYODC1SFB03

8 Telstra Purple
Rollback to the old certificates 5 min
2 X Engineers

9 Start Lync Windows services on Front End Server 3

Telstra Purple
Invoke-CsComputerFailback -ComputerName MELDC1SFB03 5 min
2 X Engineers
Invoke-CsComputerFailback -ComputerName TYODC1SFB03

10 Stop Lync Windows services on SBA

Telstra Purple
Invoke-CsComputerFailover -ComputerName SINDC1SBA01 5 min
2 X Engineers

11 Rollback to the old certificates Telstra Purple 5 min

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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 2 X Engineers

12 Start Lync Windows services on Front End Server 3 Telstra Purple

5 min
Invoke-CsComputerFailback -ComputerName SINDC1SBA01 2 X Engineers

13 Stop Lync Windows services on:

Stop-CsWindowsService
Telstra Purple
MELDC1SES01 5 min
MELDC1SES02 2 X Engineers
TYODC1SES01
TYODC1SES02

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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 14 Rollback to the old certificates
Telstra Purple
MELDC1SES02 5 min
TYODC1SES01 2 X Engineers
TYODC1SES02

15 Start Lync Windows services on:

Start-CsWindowsService
Telstra Purple
MELDC1SES01 5 min
MELDC1SES02 2 X Engineers
TYODC1SES01
TYODC1SES02

16 Importing the old Sonus certificate

- Login to the Sonus Gateways (MELDC1SBC01, MELDC1SBC02,
MELJQ1SBC01, MELJQ1SBC02, SINDC1SBC01, TYODC1NET01 and
TYODC1NET02) Telstra Purple
30
- From the WebUI, click the settings tab. 2 X Engineers
- Navigate to Security > SBC Certificate > Sonus Certificate.
- Import and complete the setup.
Verify the old certificate status.

# Date /
Roll back Test Phase Resp Time /
Duration

1 Post Verification Test Plan Telstra Purple 60 min

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
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Test Plan

Pre- Post
Test # Description Notes
Change Change

Skype/Lync Internal

1 Onsite resource
Skype/Lync enabled user sign into Skype/Lync
required

Onsite resource
2 Skype/Lync enabled users able to search contact lists
required

Skype/Lync enabled users able to IM other Skype/Lync Onsite resource

3
enabled users required

Skype/Lync enabled users able to Skype/Lync call other Onsite resource

4
Skype/Lync enabled users required

Skype/Lync enabled users able video call other Onsite resource

5
Skype/Lync enabled users required

Skype/Lync enabled users able to share desktop with Onsite resource

6
other Skype/Lync enabled users required

Skype/Lync enabled users able to conference other Onsite resource

7
Skype/Lync enabled users required

Skype/Lync enabled users able to transfer calls to other Onsite resource

8
Skype/Lync enabled users required

Skype/Lync enabled users able to schedule conference Onsite resource

9
and have attendees join successfully with mail required

Skype/Lync External

10 Skype/Lync enabled user sign into Skype/Lync externally

Externally connected Skype/Lync enabled users able to

11
search contact lists

Externally connected Skype/Lync enabled users able to IM Onsite resource

12
other internally connected Skype/Lync enabled users required

2 working test
Externally connected Skype/Lync enabled users able to IM users required
13
other externally connected Skype/Lync enabled users 2 separate test
locations req’d

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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 Pre- Post
Test # Description Notes
Change Change

2 working test
Externally connected Skype/Lync enabled users able to users required
14 Skype/Lync call other externally connected Skype/Lync
enabled users 2 separate test
locations req’d

Externally connected Skype/Lync enabled users able to

Onsite resource
15 Skype/Lync call other internally connected Skype/Lync
required
enabled users

2 working test
Externally connected Skype/Lync enabled users able users required
16 video call other externally connected Skype/Lync enabled
users 2 separate test
locations req’d

Externally connected Skype/Lync enabled users able

Onsite resource
17 video call other internally connected Skype/Lync enabled
required
users

Onsite resource
required
Externally connected Skype/Lync enabled users able to
2 working test
18 conference other externally & internally connected
users required
Skype/Lync enabled users
2 separate test
locations req’d

Onsite resource
required
Externally connected Skype/Lync enabled users able to
2 working test
19 share desktop within a conference with internally &
users required
externally connected Skype/Lync enabled users
2 separate test
locations req’d

2 working test
Externally connected Skype/Lync enabled users able to users required
20 transfer calls to other externally connected Skype/Lync
enabled users 2 separate test
locations req’d

Externally connected Skype/Lync enabled users able to

Onsite resource
21 transfer calls to other internally connected Skype/Lync
required
enabled users
22
Externally connected Skype/Lync enabled users able to Onsite resource
schedule conference and have externally & internally required
connected attendees join successfully
2 working test
users, one with
mail required

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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 Pre- Post
Test # Description Notes
Change Change

2 separate test
locations req’d

Skype/Lync Federation

Skype/Lync enabled user able to add federated contact 2 separate test

23
and see presence information locations req’d

Skype/Lync enabled users able to IM other federated 2 separate test

24
Skype/Lync enabled users locations req’d

Skype/Lync enabled users able to Skype/Lync call to / 2 separate test

25
from other federated Skype/Lync enabled users locations req’d

Skype/Lync enabled users able video call to / from other 2 separate test
26
federated Skype/Lync enabled users locations req’d

Skype/Lync enabled users able to share desktop with 2 separate test

27
other federated Skype/Lync enabled users locations req’d

Skype/Lync enabled users able to share applications 2 separate test

28
with other federated Skype/Lync enabled users locations req’d

Skype/Lync enabled users able to conference other 2 separate test

29
federated Skype/Lync enabled users locations req’d

Skype/Lync enabled users able to schedule conference 2 separate test

30
and have federated attendees join successfully locations req’d

Skype/Lync Enterprise Voice

Skype/Lync enable users able to receive calls from

31
PSTN Lines

Skype/Lync enabled users able to receive calls from

32
mobile

Skype/Lync enabled users able to receive calls from

33
mobile with blocked caller ID

Skype/Lync enabled users able to make out bound calls

34
to PSTN

Skype/Lync enabled users able to make out bound calls

35
to mobiles

Skype/Lync enabled users able to make out bound calls

36
to STD

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
media to any person other than with the prior written consent of IComm.
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 Pre- Post
Test # Description Notes
Change Change

Skype/Lync enabled users able to make out bound calls

37
to International

Skype/Lync enabled users able to make outbound calls

38
to 13/1300/1800 numbers

Skype/Lync enabled users able to make outbound calls

39
to service numbers

Skype/Lync enabled users able to make outbound calls

40
to 000

Skype/Lync enabled users able to transfer calls

41
externally

42 Skype/Lync enabled users able to initiate Sim Ring

Skype/Lync enabled users able to forward calls

43
Externally

44 Test incoming calls to Critical Main Number(s)

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IComm, and cannot be used, transferred, copied or reproduced in whole or in part in any manner or form or in any
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