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Case 1
1. Transactional Model of Communication
fundamental activity in life that creates the central forces in society. For the group to
produce a successful output, the team leader should be a great communicator. Such a
However, what makes a good communicator? From what I learned, one must first
a leader builds such relationships, it opens the doors to various successful practices. One
practice that successful communicators do is: listen more than speak and understand what
people are saying. They should frequently ask questions to allow people to share their
knowledge and express their opinions, helping them understand people's thoughts and
In the scenario, the leader failed to make Lee feel like his words mattered,
pressuring him to go along with what the majority chose. The leader should have asked
him to explain his thoughts in a more detailed way so that everyone could understand and
consider his ideas as a good option. Unfortunately, that did not happen, causing Lee to
voice tones, alignment of words, body language, and facial expressions. If any of these
a disaster.
Due to the fact that Lee sat silently during meetings and contributed minimally, it
showed that he was giving nonverbal feedback to the group. However, the team members
weren't able to notice it the entire time, causing Lee to leave the team during the last
meeting.
Stern taking