ISP’s Prospect management

1
system

INTERNET SERVICE PROVIDER’S PROSPECT

MANAGEMENT SYSTEM

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

CHAPTER 1

INTRODUCTION

In general scenario of market analysis ,business in favor of

customer or business which have a better relationship with customers flourishes our current
PROSPECT MANAGEMENT SYSTEM is another attempt towards maintaining better
relationship. In our project we develop a prototype for maintaining the prospects
(customers),mainly it deals with prospect assignment to the employee ,and followed by the
prospect follow up by the employee ,following up includes enquiring about the patterns that
interests the customer so that companies marketing people can make policies according to the
customer interests ,so follow up not only increases the business but also customer satisfaction.

Our ISP’s PMS not only provides a follow up module but also provide a functionality to assign a
prospect to an employee,and also provide afunctionality of transferring the prospect in absence
of the appropriate employee on that particular time

PMS maintains the state of the customer in a status report i.e new,closed,assigned,dereffered
.when a prospect is accessed its in new state,when a prospecta

PMS include an Employers module which deals with performance evaluation of the employees
depending on the prospects he closed ,Prospects are said to be closed when the customer accepts
the employers offer

MAJOR CHALLENGES:

 Prospect identification(capturing prospect’s interests)

 Prospect assignment to employeee
 Prospect follow up
 Prospect transfer

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

CHAPTER 2
PROSPECT MANAGEMENTSYSTEM

2.1 PMS(Prospect management system):

In our context we deal with ISP(internet service providers)

prospect management system

It deals with ISP(Inernet service provider) management. Isp’s who provide different
packages dealing with bandwidth,speed,download limit,package offers will not to loose customer
as identifying customer is the most tedious task.

Prospect means the customer in th perspective of buiness operation,In our ISP prospect
management system ,customer subscribing for a package is prospect.Identifying prospect by
different ways is not in the context of project,We assume that we have all the
context/information pertaining customer.

ISP’s prospect management has mainly 2 modules

1.client prospect module

2.employer’s module.

2.1.1 Client prospect module:

It deals with the client getting registered which deals with client communication details
with client preferences.We have 3 internal modules in client perspective module.

1.Registration Module:dealing with prospect registration.

2.modification module:client preferences keep on changing so updation

required.client details are done in this module.

3.deletion module: if the perspect having no interests,so deleting that

Prospect takes place in this step.

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

Capturing interests is the main intention of the module ,the interests captured can be processes
,prospects details can be stored and can be processed further

FIG: Prospect Life Cycle Phases

CHAPTER 3

PROSPECT ASSIGNMENT

In this module a prospect which has been registered with the company in the first
module is assigned to an employee for performing the follow up, well the way of assigning the
prospect should be in consideration with employers load .

The number of the prospects which an employee handle determines the load of an employee
,employees should be monitored so that all the employees are provided with equal load so that no
employee is burden with maximum load

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

CHAPTER 4

PROSPECT FOLLOWUP & TRANSFER

Prospect upon assigned to an employee has to be followed up so that

customer is been updated with the new packages offered ,new customer desired preferences that
can be referenced in formulating the packages so as to increase business.

Prospect follow up

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

CHAPTER 5

EMPLOYERS MODULE

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

CHAPTER 6

LOAD REPORT & STATUS REPORT

Load plays a major role during assignment of the prospect to the employee, while load is simply
proportional to the number of prospects dealt by the employee. more the prospects the employee
deal more is the load on him.

Load Report is the report generated for visually assessing the current load on the employees for
the managers prospect so that load balancing can be done easily

LOAD α NO of Prospects

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

CHAPTER 7

CONCLUSION

A complete reliable prospect managementt system is being developed

having facility for both prospects and employers assessment.

Prospect Mangement name | Magna Questl

 ISP’s Prospect management
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system

Prospect Mangement name | Magna Questl