Employee life cycle

Reception/Receptionist

Recruit  Talent acquisition & application tracking system

 Pre-employment system
 Interview & Select competitive candidate.

 Welcome the new employee

 Identify & access the employee system, have a job description.
 Job orientation and Training module (on company mission vision &core
On boarding value).
 Identify the knowledge, skill & attitude that require functioning effectively
in the organization.

 Sixty (60) days probation period

Reception  On the job training (welcoming the guest, how to explain the service ,how to
reserve and check in & check out)
 On the job performance assessment (Evaluation on applying the training &
working flexible).

 He/she must work for at least one year to get promoted & exemplary for
Front office others.
Supervisor  Ensure outstanding customer care at all times.
 Courteously and accurately answers inquiries from potential guests and
accepts reservations.
 Supervise daily shift process ensuring all team members adhere to standard
operating procedures in line with Q2 culture.

 As the Assistant Front Office Manager, one should act as the bridge
between the front and the back office. While coordinating the operation,
He/ She become
you will also ensure that all guests experience a fantastic stay
Assit.FO Manager

He become a night  Financial Performance (Up selling, Room Revenue, Operation Auditing) &
manager Showing Initiative, Problem Solving, Staff Training (on complain
 handling, new policy implementation) Team Leading (leading by
example).

 Manages and motivates the Front Office team in order to provide a high
standard of service for customers.

 As a night manager he will represent the Management during the night.

The Night Manager also assists the Front Office Manager in all aspects of
the department including but not limited to operations, planning,
budgeting and staffing with the resort policies and procedures.

 Inform all Overnight staff of nightly activities, group and VIP arrivals as

well as special requests and repeat guests and must report to the GM.

 Train, direct the work of, resolve issues/problems and coach and counsel
the front desk team members to ensure a quality operation.
FO Manager
 Evaluates the job performance if each front office employee.
 Maintains working relationships and communicates with all departments.
 Ensure implementation of all resorts policies and house rules and report to
the HR if there is a problem.