Computer System

SENIOR
Servicing HIGH
SCHOOL
Grade 12

Plan maintenance and/or Module

diagnosis of faults in line with 1
job requirements
Quarter 3
Computer System Servicing

Quarter 3 – Module 1 Plan maintenance and/or diagnosis of faults in line with job
requirements
First Edition, 2020

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Published by the Department of Education Division of Pasig City

Development Team of the Module

Writer: Zernan T. Vicencio
Editors: Francis Jay B. Estallo
Reviewers:
Illustrator:
Layout Artist:
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent

Aurelio G. Alfonso, Ed. D.

OIC-Assistant Schools Division Superintendent

Victor M. Javena, Ed. D.

Chief - School Governance and Operations Division
OIC – Chief Curriculum Implementation Division

Librada L. Agon, Ed. D.

Education Program Supervisors EPP/TLE

Wilma Q. Del Rosario, Division EPS In Charge of LRMDS

Name of EPS (Subject)

Printed in the Philippines by (School)

Department of Education – Division of Pasig City
Office Address: Caruncho Avenue, San Nicolas, Pasig City
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E-mail Addres
Introductory Message

For the facilitator:

Welcome to the Computer System Servicing Grade 12 Module on Plan maintenance

and/ or diagnosis of faults in line with job requirements !

This module was collaboratively designed, developed and reviewed by educators from
Schools Division Office of Pasig City headed by its Officer-In-Charge Schools Division
Superintendent, Ma. Evalou Concepcion A. Agustin in partnership with the Local
Government of Pasig through its mayor, Honorable Victor Ma. Regis N. Sotto.
The writers utilized the standards set by the K to 12 Curriculum using the Most Essential
Learning Competencies (MELC) while overcoming their personal, social, and economic
constraints in schooling.

This learning material hopes to engage the learners into guided and independent learning
activities at their own pace and time. Further, this also aims to help learners acquire the
needed 21st century skills especially the 5 Cs namely: Communication, Collaboration,
Creativity, Critical Thinking and Character while taking into consideration their needs
and circumstances.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module. You
also need to keep track of the learners' progress while allowing them to manage their own
learning. Moreover, you are expected to encourage and assist the learners as they do the
tasks included in the module.

For the learner:

Welcome to the Computer System Servicing Grade 12 Module on Plan maintenance

and/ or diagnosis of faults in line with job requirements !
The hand is one of the most symbolized part of the human body. It is often used to depict
skill, action and purpose. Through our hands we may learn, create and accomplish.
Hence, the hand in this learning resource signifies that you as a learner is capable and
empowered to successfully achieve the relevant competencies and skills at your own pace
and time. Your academic success lies in your own hands!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning material while being an active learner.

This module has the following parts and corresponding icons:

Expectation - These are what you will be able to know after

completing the lessons in the module

Pre-test - This will measure your prior knowledge and the

concepts to be mastered throughout the lesson.

Recap - This section will measure what learnings and skills that
you understand from the previous lesson.

Lesson- This section will discuss the topic for this module.

Activities - This is a set of activities you will perform.

Wrap Up- This section summarizes the concepts and applications

of the lessons.

Valuing-this part will check the integration of values in the

learning competency.
 Post-test - This will measure how much you have learned from the
entire module.

EXPECTATION

After going through with this module you are expected to;

1. Know the types of maintenance plan.

2. Prepare maintenance schedule according to job requirements.

3. Appreciate the importance and benefits of system and physical

maintenance in a networked computers.

PRE–TEST

Directions: Encircle the letter of the correct answer.

1. Run a malware scan to stay on top of virus prevention.

A) Monthly backup B) Daily backup C) Yearly backup

2. Use the defragmentation tool to keep your PC running fast and efficiently.

A) Monthly backup B) Daily backup C) Yearly backup

3. Clean out your disk drive every few weeks. Similar to defragmentation, these are small
pieces of trash that quietly accumulate over time.

A) Monthly backup B) Daily backup C) Yearly backup

4. Always use the option from the start menu! Never leave your computer on overnight
either to save electricity and to prevent wear-and-tear.

A) Monthly backup B) Daily backup C) Yearly backup

5. Install or secure passwords for server and client computers.

A) Software maintenance B) Hardware maintenance C) Yearly maintenance

6. A type of monitoring the ensures the system unit is working properly.

A) PC hardware maintenance B) Hardware maintenance C) Yearly maintenance

7. Enduring that request change passwords of network users are properly allowed to
access the shared data.

A) PC maintenance B) Network or Server maintenance C) Yearly maintenance

8. Backing up your files is considered essential to achieve this type maintenance.

A) PC maintenance B) Network or Server maintenance C) Software maintenance

9. Change passwords frequently as a general preventative measure against hackers

should be done,? A) Monthly B) As needed C) Yearly

10. A practice for the use of computers so you can achieve maximum efficiency and
promote safety in your workplace.

A) Monitoring Plan B) Maintenance plan C) Preventive plan

RECAP

Computer network is a collection of complex machines and software that communicate

simultaneously, performing trillions of calculations and using hundreds of parts and
wires. The computer network is also always under constant assault from the processing
needs of applications, unwanted viruses and spyware, and their own users.

Maintaining your computer network is important because there are many factors that
can go wrong on a daily basis. Regular maintenance can keep the big problems away,
while helping to maintain your networks optimal performance.

LESSON

Planning and preparing systematic maintenance procedure save time, money and
frustration. It is a good idea and opportunity to learn the proper care and maintenance
of your computer.
PC and network maintenance is an important topic for anyone who owns a PC. Looking
after your PC properly ensures you of trouble-free use. Regular PC maintenance also
keeps the machine’s performance optimal

Like many other pieces of technology, computers see constant wear and tear from being
used. Simple things like downloading files, clicking on harmful sites by accident, and
allowing dust to settle on the keyboard can build up to the computer slowing down and
possibly being unusable. However, by running anti-malware programs, deleting files as
needed, and cleaning out the dust on a computer, you can all prolong the lifespan of your
computer for years of extra effective use. Whether they're tasks that should be done every
day, once a month, once a year, or only when needed, below is a list of maintenance
tasks to perform to get the most out use of your computer.
Daily Backup

• Try to back up your data at least once per day – no one wants to lose projects you spent
hours, if not days working on.

• Run a malware scan to stay on top of virus prevention. If you have any real-time
prevention tools even then some viruses may slip by. Depending on how frequently you
use the computer you can get away with doing this once a week; more frequent computer
users should do this daily.

• Check for updates every day so you don't miss any crucial upgrades, nor will you have
to spend hours installing dozens at a time if you procrastinate it.

• If you use your computer for many hours at a time during the day, then plan to restart
it at least once. This way, temporary files won't build up and slow down use over time.

• Never shut down by using the power button – always use the option from the
start menu! Never leave your computer on overnight either to save electricity and
to prevent wear-and-tear.
Monthly Backup

• Use the defragmentation tool to keep your PC running fast and efficiently. This tool puts
files back together that are split apart to different folders in your PC over time.

• Scan your hard drive for errors to make sure there are no physical problems occurring.
This doesn't check for viruses or malware, but more so physical and logical problems.

• Clean out your disk drive every few weeks. Similar to defragmentation, these are small
pieces of trash that quietly accumulate over time.

• Physically clean your computer by using compressed air to blow out dust and small
pieces of dirt. These small particles build up over time and can lead to computers
physically overheating and other mechanical problems

Yearly Backup

Backup your hard drive as an image, so if your PC ever crashes you won't have to reinstall
from scratch. This should be done twice a year, just to be safe.
Either you, a friend, or a professional should do a thorough cleaning of the computer.
This goes beyond simply using compressed air and opening it up to get rid of all of the
smaller bits and pieces of dirt stuck in there.

As Needed

• Uninstall programs that you don't use anymore to free up space.

• Practice safe browsing by not downloading files from or spending time on sites you
aren't familiar with or may be untrustworthy since this is how people generally get
malware.

• Change passwords frequently as a general preventative measure against hackers.

Maintenance Procedures

In preparing maintenance procedure, you also have to consider designing a systematic

plan for both for hardware and software. This saves time, money and frustration and
ensures safe conditions to prevent injury to people and damage to computer equipment.

Systematic maintenance plan for hardware.

• Design a monitoring, evaluating and updating plan.

• Place your computer in a well-ventilated area.

• Schedule use of computer for its longer life.

• Move the computer only when it is turned off and unplugged.

• Treat your computer properly

• Maintain your hard disk

Systematic maintenance plan for your software.

• Backup your files

• Install or secure passwords

• Delete temporary files

• Update anti-virus and spy ware

Design a systematic monitoring, evaluating and updating plan for hardware.

Computers have significantly changed the working environment, simplifying and

speeding up many tasks across many work areas. However, with these advances are
some potential problems and maintenance issues. These guidelines describe how
computer technicians, students and computer users can work together to achieve a
productive workplace environment. The guidelines reflect current knowledge and best
practice for the use of computers so you can achieve maximum efficiency and promote
safety in your workplace.
Com. Lab. # ______ Date: Recommendation
Units/Peripherals Pc1 Pc 2 Pc3 Pc4 Pc5 Pc 6
Physical dirt
CPU is working
Monitor is working
Unit Ventilation
Cables and
connectors
Ports are
functioning
Optical disc drive
UPS and AVR
Power source
Devices: input &
output
Table 1 SAMPLE MONITORING PLAN ( for PC Hardware )

Com. Lab. # ______ Date: Recommendation

Activity Pc1 Pc 2 Pc3 Pc4 Pc5
Anti-virus
Empty recycle bin
Disk and
Application/Software
Cleanup
Defragment
Configure startup
Update plugins and
basic applications
Check file backup
plan
Table 2 SAMPLE MONITORING PLAN ( for PC Software )
Com. Lab. # ______ Date: Recommendation
Activity Server1 Server2 Server3 Server4 Server5
Updates
Installation
Application
Updates
Server Access
Reviewed
Firewall Rules
Reviewed
System
Recovery (ASR)
Backup
Review Disk
Fragmentation
and Run Defrag
Monitor
Available Disk
Space
Event Log and
Statistics
Monitoring
Antivirus Logs
and Updates
Capture Service
Usage Statistics
Check Print
Queues
Table 3 WINDOW SERVER MONITORING PLAN ( for Server 2008 R2 )
 ACTIVITIES

As part of maintenance planning, it is important to have a comprehensive monitoring

form to properly manage your computer laboratory. In this activity, you are going to
create your own DAILY MONITORING PLAN, a table that you will going to use to as guide
to monitor a computer laboratory.

Direction: Create a monitoring plan for daily checking of a computer network with 30
client pc, 1 server, connected to a 48 port switch. Include checking of connectors, ISP
connection PC cable, and power source connection.

Below is an example of a Daily Monitoring Plan. You are required to fill out necessary
information parts, peripherals, and other network components that needs to be check on
daily basis. Your monitoring plan or monitoring sheet will be included in your digitized
Activity Portfolio. Save a screenshot and include the images on your portfolio.

Computer Laboratory 1 DAILY MONITORING PLAN Date___________

LAB. 1 REMARKS
Server
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
SWITCH
Check by: Signature Date:
 WRAP–UP

Computers can be temperamental, and we all know that small issues can become huge
problems before we know it. But, having regular maintenance check done on your
computer can eradicate small issues before they become big problems. Small issues can
crop up at any time, even when your computer is new, nipping them in the bud during a
regular maintenance session can save you a lot of headaches when the computer starts
to age.

VALUING

Prevention is better than cure.

Mention three benefits of Computer Network Maintenance and Monitoring.

1.

2.

3.
 POST TEST

Direction: From the data presented and exercise for this module, answer the following
question. Encircle the best answer.

1. The best practice to ensure policy against data loss is _?

A. backing up your files B. defragmenting your hard drive C. updating antivirus
software

2. A disk defragmenter is _?
A. a disk cleaner that creates patterns on a random access memory stick
B. a disk organizer that a hardware utility uses to increase drive performance
C. a disk tool that aligns the rows and columns of the hard drive
3. How often should you update the antivirus software on your computer?
A. As often as possible B. When your computer suggests you to do so C.Never

4. If we want to recover from network problems such as failing switches or routers then
we need to make sure we have recent ____________ of configurations
A. Network Policy B. Back up C. System configuration

5. Network maintenance basically means you have to do what it takes in order to keep a
network up and running and it includes a number of tasks.
A. Hardware and software installation/configuration.
B. Monitoring and improving network performance. C. All of the above

6. We will create a security policy and implement it by using firewalls, VPNs, intrusion
prevention systems and use AAA (Authorization, Authentication and Accounting) servers
to validate user credentials.
A. Performance management B. Security management C. Network management

7. Physical dirt CPU, Monitor is working, Unit Ventilation, and checking of Cables and
connectors are things to consider in ________________maintenance.
A. Network maintenance B. System maintenance C. Hardware maintenance

8. 1. Run a malware scan to stay on top of virus prevention.

A) Monthly backup B) Daily backup C) Yearly backup

9. 7. Enduring that request change passwords of network users are properly allowed to
access the shared data.

A) PC maintenance B) Network or Server maintenance C) Yearly maintenance

10. Advantages of preventive maintenance.
A. Improved efficiency (assets in good repair tend to operate better) and
increased workplace safety and improved compliance with OSH
B. Fewer interruptions to critical operations and longer devices life
C. All of the above

KEY TO CORRECTION

10. A 9. B 8. C 7. B 6. A

5. A 4. B 3. A 2. A 1. B

PRE TEST

10. C 9. B 8. B 7. C 6. B

5. C 4. B 3. A 2. B 1. A

POST TEST
 R E F E R E N CE S
Web Links

Computer Maintenance Checklist

https://computertutors.net/our-services/computer-maintenance-checklist/

Network Maintenance
https://networklessons.com/cisco/ccie-routing-switching-written/network-maintenance

Server Maintenance Checklist

https://www.projectmanager.com/templates/server-maintenance-checklist

Windows erver Maintenance

https://ecmanagedit.com/computer-network-maintenance-services/

Books and other Online Publication/s

Irv Englander, The architecture of computer hardware, system software, and networking, ( Hoboken, NJ
2009 ) 602