CR APPOINTMENT LETTER ICO/D/09

Date:

To: Mr.xxxxx
Designation

Dear Sir,
We are glad to appoint you as Customer Representative for all customers. Irrespective
of your Roles & responsibilities, following are the additional responsibilities as
Customer Representative:

 Act as window person between Organization and customer

 Responsible for Collection of Defective Parts from Customer
 Customer Communications regarding New projects, Selection of special characteristics,
Quality issues, Product dispatch etc.,
 Identification of Customer Specific Requirements (CSR) and communicate the same
within the Organization to meet their requirements
 Regular visits to the customer and understanding the needs and expectations of the
customer
 Setting Quality objectives and related training
 Capacity analysis, Logistics information, Customer scorecards and customer portals
 Carry out corrective and preventive actions for Customer Complaints with MDT
 Satisfy the customer by meeting the urgent requirements
 To promote the awareness of the customer requirements throughout the organization

Wish you all the best for your Success.

DIRECTOR