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Khan Mohammad Rezaul Alam

Address: House No: 32/3, #Road No: 10, Garisson R/A, #Dhaka Cantonment, Dhaka-1206
Mobile: (+88) 01670001257 (Whatsapp)
E-mail: rezaul.raj@gmail.com

Career Summary:
 Worked as Customer Experience and Business Operation Manager at Signature Lounge, Standard
Chartered Bank by Nakshikatha, Hazrat Shahjalal Intl. Airport & having solid working experience of 13
years in all around Business Development, Customer Service, Operational Management, Admin,
Product & Service Development, Branding, Business Planning & Development area.
 A result oriented professional, driven by desire to excel business with new concepts & demonstrated
Confirmed expertise in surpassing goals, attaining objectives & exceeding customer expectations.
 Sound in service & process development, business development, forecasting, strategic planning,
Preparing & distributing correspondences/ documents/ agendas to team personnel in an accurate and
timely manner & Expert in making presentation, reports & business correspondences & MOUs.

Career Objective: To work as a Marketing-Communication professional and add value for business growth.

Key Proficiencies:
 Strategic Planning  Communication & Coordination
 Sales Management  Emotional intelligence
 Business Analysis  Judgment & Decision-making
 Critical thinking  Service orientation
 People management  Negotiation & Cognitive flexibility

Working Experience:

1. Organization Name: News Bangla Media Ltd. (Website: NewsBangla24.com)

Designation: Deputy Manager, Business Development Duration: From Oct’20 till now
 Maintain relationship with advertisement partners & follow-up with the advertisement partners.
 Maintain proper documentation of Marketing & Planning & working on Branding and Advertising.
 Develop a growth strategy focused both on financial gain and customer satisfaction
 Conduct research to identify new markets and customer needs & service the existing clients.
 Promote the company’s services & terms & conditions addressing or predicting clients’ objectives
 Promoting Weekly You-tube show & overseeing the PR activities of the company.
 Proposing new strategies for achieving sales targets & preparing monthly sales reports.
 Focused on high profile individuals to create a premium Client data base.
 Build corporate Relations with new companies to increase corporate business.

2. Organization Name: NAKSHIKATHA (Website: nakshikathabd.com)

(Signature Lounge, Standard Chartered Bank at Hazrat Shahjalal Intl. Airport
Designation: Manager Business Operations Duration: From Apr’18 to May’20
 Improved customers’ satisfaction by introducing background music & Public Announcement system.
 Identified the loopholes of billing procedure & automated the whole process from manual system.
 Resolved the billing system error by initiating & implementing 3rd level checking procedure.
 Supervised the activities of the team members & monitored inventory, logistics & cleaning issues.
 Led the recruitment & selection, training for the team members, set KPI, evaluate performance.
 Lead the daily operations of BAR, Lounge operations team & the other respective (Front Office, HK,
F&B Service, F&B Production & Engineering) teams of 56 people.

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3. Organization Name: The Westin Dhaka (Website: westin.marriott.com)

Designation: Assistant Manager, Marketing & Communication Duration: From Feb’16 to Mar’18
 Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-
house guests with promotions that drive incremental revenue to the hotel.
 Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel
sites). Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing
team. Coordinates and executes Hotel and F&B printed materials.
 Assists and manages the development, co-ordination and execution of all communications activities with a strong
emphasis on property F&B promotions and campaigns.
 Works with e-commerce to verify the Hotel’s website and related websites are updated on a regular basis.

4. Organization Name: Radisson Blu Chittagong Bay View (Website: radissonblu.com)

Designation: Senior Executive, Marketing & Communication Duration: From Feb’15 to Dec’15
 Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative)
in social media channels and responds accordingly.
 Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
Coordinates and executes Hotel and F&B printed materials.
 Acts as the liaison between the marketing department and advertising agency on the tactical advertising
campaigns' creative and media plans, particularly for food and beverage promotions.

5. Organization Name: Al Rostamani Intl Exchange Dubai (Website: alrostamaniexchange.com)

Designation: Senior Executive, Customer Service Duration: From Dec’09 to Aug’14
 Promote Inward and outward Remittances & ensured accuracy of communication with the clients
 Planning & implementing different tools & techniques for business development
 Responsible for achieving sales targets & Preparing monthly sales reports
 Focused on high profile individuals to create a premium Client data base.
 Build corporate Relations with new companies to increase corporate business.

6. Organization Name: Warid Telecom International Ltd. (Website: waridtel.com.bd)

Designation1: Customer Service Executive (CSE) Duration: From May’07 to Oct’08
 Coordination among various relevant departments & Coordinate with Supervisor.
 Making outbound calls and customer survey calls, both for the company and on behalf of the clients
 Lock customer’s problem in TABS (On Line) for Urgent Solution.
 Maintain MIS, Making credit verification calls & Turning cold calls into LEADs.

7. Organization Name: Standard Chartered Bank (Website: www.sc.com)

Designation: Customer Service Representative (CSR), Corporate & Priority Duration: From Jan’06 to May’07
 Lock customer’s problem in e-CRM (On Line) for urgent Solution & improved the operating procedure.
 Resolving problem related to customers account, i Banking (Internet Banking), ATM/Debit Card
 Resolved Customer issues on escalated calls & escalated customer complaints to AMO/OBB/CCM.

Academic Qualification:
 Bachelor in Computing Information System in Software Engineering from
London Metropolitan University.
 International Diploma in Computer Studies from NCC, UK under IBCS Primax.
Training/Course:
 Participated in training on ‘Quality Service View of Customer Expectation’, ‘Out Serve’, ‘Health & Safety’, ‘Stress
management’, ‘Time management’ organized by Standard Chartered Bank.
 Participated in training on ‘Best in Class Customer Service’ & ‘GSM Technology’ by Warid Telecom

Computer Skill: Sound in Microsoft office & Adobe Creative Cloud Language: Fluent in Bangla and English.

References:
1. Sabbir Ahmed, Managing Director & Country Head of Retail Banking, SCB, Mobile: 01713 061 795
2. Kaosar Mahmud Johny, Head of Digital Business, Kaler Kantho, East West Media Group, 01717 458 745

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