Application 

Access to People Data/Hub Process Flow
Identity and Access Management Team
Application Owners (Governance Board/Data Owner Approval) BSG Application Services Team ITS HelpDesk

No Work with Application Owner 

Service Now  Service Account  Provide application owner 
Request made to  Request Form   IAM Team Opens Service  No
Service Account  Workflow initiates  Created / Loaded  with credentials via
People Data Access Request identityaccessrequ Complete? on any Now Ticket to Data
Exists?  Is it in AD? request to  ITS Help  into Active  Messages within
ests@yale.edu  clarification Services and APIs
Desk Directory files.yale.edu
needed.
Service Owner:  
Notes: Christine Viele /  Service Owner:  
The 1601 FR.02 Identity Access Yes
Darrell Cook Documentation:  Service  Cynthia Welsh  Work Intake 
Form should be included in the  Yes Account information  Request Closed
request.  updated in inventory 
Services Team to  (Name, Primary / 
initiate meeting with  Secondary Contacts, etc.)
Validated request sent application area
to Identity Data Business Intelligence Team
Owners for approval

Notes:
All systems, including existing
systems require a Security Design Provide application owner  Apply necessary 
Is there an existing  Yes ServiceNow
Review (SDR). with Service Contract, URL,  security for service 
Work Intake 
Services People Service that  workflow initiates Request Closed
& other supporting  request to Data account
Vendors requesting student data can be utilized?
documentation Management
access must sign a FERPA form.
Requestor 
Yes Notified.  Next 
Data Attribute  No
steps 
Request Appoved Service Now Ticket 
communicated via 
e‐mail. Closed
Validate with consumer 
Can a service be  Service Now ticket 
Does application  Yes that all necessary 
routed to Data 
enhanced or created  area already connect  configuration and access 
to meet needs? Management 
to People Hub? have been setup and 
Services
No Work with application area  working
Yes on timeframes and 
Salesforce Ticket  walkthru of Service 
Closed No Contract, URL, & other  Service Owner:  
Work with Security 
supporting documetnation Ryan Schlagheck No
Governance Board / 
Identiy Data Owner(s) 
on resolution for  Does application 
approval needed. Yes Meeting setup and/
DB  need direct DB 
Connectivity Access to People  or DB connection 
Hub? documentation & 
Notes: Instructions 
Applications accessing provided. 
IDR today may be
dispositioned differently No
versus new requests.

Is there specific WD  Service Now  Workday Service 

integration needs for  ticket routed to  developed and 
Workday
your application HR and Payroll deployed
IAM Team

No
Service Now Ticket 
Closed

Service Now ticket  IAM Team to work with 
Does IDR have existing  Yes
routed to Identity  consumer on  Service Now Ticket 
IDR service or is IDR more of 
Data Repository  appropriate IDR Services  Closed
an appropriate source?
(IDR) and future use.

Notes: Discuss with 
IDR maybe no longer be  consumer other  Redirect or Close  Service Owner:  
option for consumption  solutions /  Service Now Request Jon Sobel
Created:  Darrell Cook (for new requests) post  alternatives
Updated: Christine Viele Workday Release 4
Last Updated:  12/5/2017