CRT LEARNING MODULE 17

Course Code H.E 01

Course Title Housekeeping Procedures
Hours 320 hours
Module Title Laundry Linen and Guest
Clothes

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 260
CRT
 College for Research & Technology of Cabanatuan

HOW TO USE THIS DIGITIZED LEARNING MODULE

Welcome to the module in Housekeeping Procedures. This module contains

training materials and activities for you to complete this module.

The Unit of Competency “Laundry Linen and Guest Clothes” covers the
knowledge, skills and attitudes required as part of the competencies to complete so
as to qualify in the National Certification in Housekeeping NCII.

You are required to go through a series of learning activities in order to complete

each learning outcome of the module. Each of the learning outcomes is provided with
Modules. Follow these activities on your own and answer the self- check at the end of
each learning outcome. You may remove a blank answer sheet at the end of each
module (or get the answer sheets from the online facilitator) to write the answers for
each self-check. If you have questions, don’t hesitate to ask your facilitator for
assistance.

This module was prepared to help you achieve the required competency in
Housekeeping NC II. This will be the source of Information for you to acquire
knowledge and skill in this particular trade independently and at your own pace, with
minimum supervision of help from your instructor.

 Talk to your online facilitator and agree on how you will both organize the
Training of this unit. Read each through the module carefully. It is divided into
sections, which cover all the skills and knowledge you need to successfully
complete this module.
 Work through all the information and complete the activities in each section.
Read Modules and complete self-check. Suggested references are included to
supplement the materials provided in this module.
 Most probably your facilitator will be your supervisor or manager. Your online
facilitator will support and correct you.
 Your online facilitator will tell you about the important things you need consider
when you are completing activities and it is important that you listen and take
notes.
 You will be given plenty of opportunity to ask questions and practice on the
Document No. 001-2020
Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 261
CRT
 job. Make sure you practice new skills during regular work shifts. This way you
will improve both your speed and memory and also your confidence.
 Talk to more experienced workmates and ask for their guidance.

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 262
CRT
 Kindly the self-check questions at the LMS (EDMODO) to test your own
progress.
 When you are ready, ask your online facilitator to watch you online via Zoom
or Google Meet to perform the activities outlined in this module.
 Ask your online facilitator work through the activities: ask for written feedback
on your progress. Your online facilitator keeps feedback/pre-assessment
reports for this reason. When you have successfully completed each element,
ask the facilitator to mark on the reports that you are ready for assessment.
 When you have completed this module, and feel confident that you have
sufficient practice, your online facilitator will arrange an appointment with
registered assessor’s to assess you. The results of your assessment will be
recorded in your competency Achievement Record.

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 263
CRT
 HOUSEKEEPING PROCEDURES

Contents of this Learning Module

No. Module Title Topic Code

1 Laundry Linen Guest Module 17.1

and Guest clothes
Clothes

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 264
CRT
 MODULE CONTENT
MODULE TITLE : Laundry Linen and Guest Clothes

MODULE DESCRIPTOR:
This course is designed to enhanced the knowledge, skills, and attitude in
housekeeping specifically it covers provision of housekeeping services to the guest,
preparing room for the guest, cleaning the premises, provision of valet service, laundry
linen and guest clothes.

Number of Hours:
6 hours

LEARNING OUTCOMES:
At the end of this module you MUST be able to:

1. Identify the guest clothes in accordance to enterprise.

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 265
CRT
 MODULE 17.1

DELIVER GUEST CLOTHES

Once all guest clothes have been processed, packaged, checked for stains and all the
guests‟ instructions have been followed, the items must be delivered back to the guest room.
Always follow your property’s guidelines when delivering items back to the guest room:

a. Always knock on the door (or ring the bell) and identify yourself (the guest may be resting
or working)
b. Knock again before entering the room. As you enter the room always identify yourself in a
loud and clear voice (“Good afternoon/evening, laundry service”)
c. Check that the items you are about to deliver match the room number you are in. It is easy
to make an error in delivery, particularly if there are many parcels for the same floor
d. Place the items in the room according to your property’s guidelines and leave the room
making sure the door is locked. Folded laundry is usually placed on the bed and clothes on
hangers are placed in the wardrobe leaving the wardrobe door slightly ajar so that the guest
can see this
e. Cross or tick off the room number on your delivery list
f. If the room has a “Do not disturb” sign on, you may need to return later. In some hotels, a
card may be left under the door advising the guest that an attempt was made to deliver his
laundry and to call when he is ready for delivery.

Once all linen is processed, it needs to be available by the relevant department for re-use.
Linen that has been folded, stacked and counted is usually either returned to the operating
department in several ways:

a. By delivery to the central linen room on trolleys from where it is issued. This may be carried
out by linen room staff, laundry staff or Housekeeping staff
b. By delivery to the maids‟ pantries on each guest floor where it off loaded on to the shelves
c. By delivery to the restaurant storerooms by a laundry staff member
d. By collection from the laundry by staff members from each operating department.

The issue, collection and delivery times would usually be at approximately the same time each day.

STANDARDS AND PROCEDURES IN PACKAGING AND STORING LAUNDRY ITEMS

Packaging and storing of laundry items may include folding, hanging, wrapping, heat sealing, and
labeling.

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 266
CRT
Before packaging and storing, check items first for the following:

Residual stains- if these are found prior to pressing, then the items must be returned for rewash
or stain removal treatment. If stains cannot be removed, then it is wise to attach a card to the
garment so that the guest understands that every effort has been made to remove the stain but to
no avail.

Repairs- if guests have requested minor repairs and alterations, it is important to check that the
request have been carried out and charged accordingly. Repairs are completed after cleaning but
before pressing or folding.

Pressing- check to ensure that all garments are well-pressed, with creases in the correct place.
For example, trousers that have two creases down the leg look unsightly and will result in guest
complaints.

Folding- if the guest requested that items be folded, check that procedure had been adhered and
that clothes are folded as per enterprise procedures.

PACKAGING OF GUEST LAUNDRY AND LINEN

Some guests will request that t shirts be hung on coat hangers for easy transportation. It is
important to double check that all instructions have been followed and any shortcomings should be
attended to before delivery to the guest. There are important things to remember in packaging
and these includes:

- Guest laundry and linen should be packaged and presented following the establishment’s
procedure.
- Billing information should be completed.
- All items should be returned to guests within the specified time.
- If returning all items to guest in the specified time is not possible, items must be securely
stored according to guest requests following the establishment’s procedure.

Storage of guest laundry is possible and required if guest have requested for storage, the guest
have left temporarily, or the laundry has been left behind or forgotten.

DELIVERY OF LAUNDRY ITEMS TO GUESTS

Once all guest’s clothes have been processed, packaged, checked for stains, and all guest’s
instructions are accomplished, the items must be delivered back to the guest room. Always
follow the establishment’s guidelines when delivering items back to the guest room.
Document No. 001-2020
Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 267
CRT
1. Always knock on the door and identify yourself.
2. Knock again before entering the room. As you enter the room, always identify yourself in a
loud and clear voice.
3. Check that the items you are about to deliver match the room number you are in. It is easy
to make error, particularly if there are many parcels for delivery in the same floor.
4. Place items in the rom according to the establishment’s guidelines and when you leave the
room, make sure that the door is locked. Folded laundry is usually placed on the bed and
clothes on hangers are placed on the bed and clothes on hangers are placed in the
wardrobe leaving the wardrobe door slightly ajar so that the guest can see it. Cross or tick
off the room number on your delivery list.
5. If the room has a “Do not Disturb” sign on you, you may need to return later. In some
hotels, a card may be left under the door advising the guest that an attempt was made to
deliver his laundry and to call when he is ready for delivery.

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 268
CRT
 SELF CHECK 17.1

SHORT ANSWER:

1. What are the standards and procedures in packaging and storing laundry items?

2. Why do we need to package laundered items?

Document No. 001-2020

Housekeeping Developed by:
Issued by:
Procedure NCII JUDEA S. DIZON
Page 269
CRT