Corrective Action

with Responsibility Date

5 Whys Study
5-Why:
Define symptom “A problem well defined is a problem half solved”
Use this path for
Specific problem:
Broken containment the specific
–Why did we have the problem? A
nonconformance Problem not detected:
being investigated –Why did the problem reach the Customer?
(Define Problem) System failure:
Broken containment –Why did our system allow it to occur?

WHY? Therefore

Root Causes

Why made?
Therefore
WHY?
Why shipped?
Use this path to investigate
Quality system failures?
why the problem was not
detected
WHY? Therefore B
Broken containment

WHY? Therefore WHY? Therefore

WHY? Therefore Problem definition

Use this path to investigate

the systemic root cause
(Quality System Failures)
WHY? Therefore
Broken containment

C
WHY? Therefore WHY? Therefore

B
Next
Reported by WHY? Therefore Break Point

Date WHY? Therefore

Revision Reference PN Product / Process WHY? Therefore

C
Next

Problem Resolution Complete Communicate to .. Date: Process Change Break Point Date: Implement System Change Date:

Lessons
Team Javier Rubio Barragán, Cadiz Spain Europe.