INTERNAL USE

INTERNAL USE

EXPRESS

RECEIVER PAID
USER GUIDE

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valid 1 January 2019

INTERNAL USE

Content

Residential Address

 What is it?

 How does it work?

 Customer Benefits

 Technical Overview

 FAQ

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INTERNAL USE

What is it?
Receiver Paid with MyDHL+ is a import shipping billing option…

- for Cash / Non Account Customers to Import Express Worldwide

( Doc & Ndoc )
Unlike our competitors, we will
position RPA ……
- with MyDHL+, the Customer fully manage the shipment
booking; pre-pay the shipping charges; delivery process as per Our selling proposition …..
standard inbound process and may be via On Demand Delivery
(ODD)

- Standard Operations GSOP for IMP applies; no need for “Hold

For Pickup” process

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How does it work? Booking the Service through 2

1
Create a New
Shipment HK Co Ltd

SG Co Ltd

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How does it work? Booking the Service through

2
Enter Origin
Mr HK Chan Mr SG Tan
& Destination
SG Co Ltd
details HK Co Ltd

96123456
96123456

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How does it work? Booking the Service through

3
Select &
Declare
Shipment
Type

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How does it work? Booking the Service through

4
Enter
Shipment
Weight &
Dimensions

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How does it work? Booking the Service through

5 Select Payment mode ( Credit Card by Default )

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How does it work? Booking the Service through

6 Select Shipment Pick Up Date

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How does it work? Booking the Service through

7 Optional
Services Mr HK Chan Mr SG Tan

HK Co Ltd SG Co Ltd
Selection

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How does it work? Booking the Service through

7 Promotion
Code &
Credit Card
Selection

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How does it work? Booking the Service through

8 Entre
Credit Card
Details

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How does it work? Booking the Service through

9 Sending
Documents
to Shipper

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How does it work? Booking the Service through

9 Email
Shipment HKChan@gmail.com

AWB and
message to
Shipper

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How does it work? Booking the Service through

10 Shipment
Preparation
Completed

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How does it work? Booking the Service through

11 Shipper -
Receiving
Email

Mr SG Tan

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How does it work? Booking the Service through

12 Shipper -
Scheduling a
Pick Up
through
MyDHL+

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How does it work? Booking the Service through

13 Shipper -
Enter
Mr HK Chan
Pick Up
Address HK Co Ltd

+ 852 2400 1234

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How does it work? Booking the Service through

14 Shipper -
Enter
Shipment
Weight &
Dimensions

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How does it work? Booking the Service through

15 Shipper -
Select
Pick Up
Date &
Timing

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How does it work? Booking the Service through

16
Pick Up
Confirmation

HKChan@gmail.com

+852 24001234

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How does it work? Booking the Service through

17
Email Confirmation -
Scheduled Pick Up

HKChan@gmail.com

+852 24001234

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Receiver Paid - Customer Benefits

Customer who has an online import shipping capability on My DHL+; without the need of an IMP account
number
- ability to import from >200 major countries worldwide
- convenient online booking and payment anywhere

No account opening requirements and formalities

Receiver Paid service enables international “door to door” import shipping service for Doc & Ndoc; with SII
& EXT service options

Online track and trace of shipments; ODD delivery options available

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Receiver Paid – DHL Benefits

New market opportunity for Cash and Non Account Customers to ship IMP online on MyDHL+

Simplified Import Express Worldwide tariff structure for Doc & nDoc products
- for single conveyable piece up to30kg; no piece dimension >120cm; maximum dimension limit to Box8
- relevant surcharges will apply.
- only optional service SII and EXT can be offered

Transportation charge and relevant surcharges are paid before shipment pickup at origin; and before delivery any additional
surcharges, duties & taxes will also be paid ( as per standard Ops IMP GSOP )

Payment options by Credit Card / Debit Card / or accepted local cashless payment modes

CS & Service Point involvement is minimal as MyDHL+ & ODD features will be the interface media with a simple & seamless
process fully managed by the Receiver

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Technical Summary

Service Name: Receiver Paid

Service Code: DE
Handling Code: Receiver Paid
Extra Charge: Nil
Availability: Receiver Paid is available to selected Destinations
Required Systems: MyDHL+
Specification: Express Library

IMP- Doc & nDoc

- for single conveyable piece up to30kg
- no piece dimension >120cm
- maximum dimension limit to Box8
- relevant surcharges will apply
- only optional service SII and EXT can be offered

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Receiver Paid – FAQ
Q: When is the Receiver Paid service going to be available in
my Country?
A: Once MyDHL+ is deployed in your country, Customers will
fully benefit from import shipping without an IMP account
Q: What is the role of country CS and Service Point customer
facing staff if asked by the Customer to assist in Receiver
Paid shipping?
A: Role is to guide the Customer in the use of My DHL+ , as
this online shipping experience will be managed by the
Customer end to end.
Q: Can other shipping tools support Receiver Paid ?
A: Only in MyDHL+ is the Receiver Paid feature enabled.
Q: What is the recommended charge for Receiver Paid?
A: Receiver Paid is a revised IMP billing option; and will not
have a billing surcharge.
Q: Does Receiver Paid has restrictions / limitations?
A: Yes, is only offered for
- Import Express Worldwide Doc & nDoc products;
- - for single conveyable piece up to30kg; no piece dimension is
to exceed 120cm; maximum dimension Box 8 package size
Q: Will the shipper be allowed to use his own packaging?
A: Yes, if the shipment packaged is within the actual weight and
dimension limits. DHL Box 8 will be the reference maximum box size.
Q: Are all optional services request possible ( eg. Dedicated Pickup)?
A: Not all, only Shipment Insurance / Shipment Value Protection and
Extended Liability will be possible.
Q: How will Receiver Paid impact the Ops handling process?
A: Standard IMP GSOP will be applicable; and no need for “Hold For
Pick-Up” process
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Receiver Paid – FAQ
Q: What is the simplified tariff for Import Express Worldwide (RPA)?
A: To minimise the potential for a weight discrepancy from what is
quoted vs actual weight / dimension, the weights breaks will be:
Upto weight breaks: 0.5kg, 1kg, 2kg, 5kg, 10kg, 15kg, 30kg;
Standard Fuel Surcharge and relevant S&S will be applicable.
Q: What is the tolerance weight limit and process to handle actual
shipment weights exceeding the limit?
A: The actual weight tolerance
if the actual weight is higher than the standard weight indicated
for a packaging item, then it may be shipped at origin with the
next higher weight interval. For example, a 14kg object may fit
into the 10kg packaging item, but it will be shipped and
manifested as a 15kg shipment.
Q: How will DHL ensure the full transportation charge is
collected in the case when the amount pre-paid by the
Receiver is far less ?
A: The credit card payment will have pre-authorized
reservation amount with a buffer of 20%.
Q: What are the Finance & Billing actions?
A: Network OTC policies apply for this billing option.
Destination Finance owns the “RPA” Billing Process;
and must register the local IMP numbers dedicated for
Receiver Paid with Global OTC.
Q: Are competitors offering a similar service?
A: FedEx ……no; UPS ……no
Q: Where can I get more information on this service?
A: Visit the Express Library
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For further information please contact:

DHL EXPRESS Global Head Office

Products & Services
Marios Tsakalidis
Fritz-Erler-Str. 5
53113 Bonn
Germany

marios.tsakalidis@dhl.com
+49 (228) 182 30586