1

A. PQA in a Nutshell
1. What is PQA?
 The Philippine Quality Award (PQA) was established through E.O. 448 in October 1997
and institutionalized through RA 9013, otherwise known as the PQA Act, on February
28, 2001.
 It is the country’s highest level of recognition given to organizations for performance
excellence, it is equivalent to the Malcolm Baldrige National Quality Award (MBNQA) in
the United States (U.S.) and those in Europe and Asia and other National Quality
Awards worldwide.
 The PQA sets a global standard to help Philippine public and private organizations
achieve world-class performance excellence. It serves as template for competitiveness
based on the principles of Total Quality Management.
 A Roadmap towards Global Competitiveness for Key Sectors (Agriculture,
Industry/Services, Healthcare, Education, Public Sector).
 RA 9013 aims to encourage public and private organizations to attain performance
excellence and to give recognition for their achievements; thus, contribute to the growth
of the economy and improvement in the quality of life of Filipinos.

2. Objectives of PQA
 To promote standards in organizational performance comparable to those of leading
business abroad, pursuant to the country's effort to be globally competitive;
 To establish a national system for assessing quality and productivity performance, thus
providing local organizations regardless of size, sector and maturity with criteria and
guidelines for self-assessment to guide their quality and productivity improvement efforts;
and
 To recognize organizations in both the private and public sector which excel in quality
management and overall organizational performance, thus providing Philippine
industries with benchmarks and models to emulate.

3. Importance of PQA
 Promotes employee involvement and encourages the discipline to anticipate and
respond to rapid changes in your business and customer environments;
 Encourages result-orientation across processes and helps propel future growth and
profitability;
 Earns the prestige of being a recipient of a National Quality award and serve as a role
model for others;
 Including PQA to ISO 9001:2015 and Investors in People (IiP) journeys will surely lead
PSU to become an ASEAN premier state university in 2020; and
 It will put PSU on a pedestal as the first recipient of the Philippine Quality Award for
Performance Excellence among SUCs in the country.

4. What are the Awards and Recognition Levels?

Level 4 The Philippine Quality Award for Performance Excellence
 Highest Level of Excellence and
 National and Global Role Model
Level 3 Recognition for Mastery in Quality Management
 Role model for Philippine-based companies
 Demonstrated superior results
Level 2 Recognition for Proficiency in Quality Management
 Achieved significant progress in building sound processes
Level 1 Recognition for Commitment to Quality Management
 Demonstrates serious commitment to total quality management
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5. What are the different categories of the PQA?

Category 1 Leadership
Category 2 Strategic Planning
Category 3 Customer Focus
Category 4 Measurement, Analysis, and Knowledge Management
Category 5 Workforce
Category 6 Operations
Category 7 Results

B. PSU’s Eligibility for PQA Award

1. Organizational Profile
a. History
PSU was chartered through the issuance of Presidential Decree No. 1497 by former
President Ferdinand E. Marcos promulgated on June 11, 1978 and became operational on
July 1, 1979. The PSU system integrated the collegiate courses of five Department of
Education, Culture and Sports (DECS) supervised institutions in the province together with
all the programs being offered by the Central Luzon Teachers College (CLTC) in
Bayambang and Western Pangasinan College of Agriculture (WPCA) in Infanta. The DECS
institutions were Asingan School of Arts and Trades (ASAT) in Asingan; Eastern
Pangasinan Agricultural College (EPAC) in Sta. Maria; Pangasinan College of Fisheries
(PCF) in Binmaley; Pangasinan School of Arts and Trades (PSAT) in Lingayen; and
Speaker Eugenio Perez National Agricultural School (SEPNAS) in San Carlos City.
Growing in latitude, the College of Engineering and Technology in Urdaneta as an
extension campus of Asingan was established in 1983 but was detached as an
autonomous campus in 1989. Similarly, the year 2009 saw the birth of the University’s
newest campus – the PSU Alaminos City Campus. The city government of Alaminos and
PSU collaborated for the realization of its establishment as endorsed by the Sangguniang
Panlungsod of Alaminos and duly approved by the PSU Board of Regents.
At present, PSU has a total of nine (9) campuses namely, Alaminos City, Asingan,
Bayambang, Binmaley, Infanta, Lingayen, San Carlos City, Sta. Maria, and Urdaneta City,
strategically located in the province of Pangasinan. It also offers graduate courses in the
School of Advanced Studies (SAS) in Urdaneta City (with Extension in Bayambang
Campus) and Open University System (OUS) in Lingayen.

b. Flagship Program per Campus

PSU offers twenty-nine (29) undergraduate and eight (8) graduate programs. Each
campus/unit has/have flagship program/s as shown.

Flagship Program per Campus

Academic Programs Campus

Agriculture Sta. Maria
Fisheries Binmaley
Education Bayambang
AB English Language and Economics Lingayen
Engineering and Education Urdaneta
Industrial Technology Asingan
Agriculture Infanta
Education Alaminos
Business Administration San Carlos
Doctor of Education and Master of Arts in Education School of Advanced Studies
Doctor of Education and Master of Arts in Education Open University System
 3

c. Regulatory Bodies and Requirements

Regulatory
Category Requirement
Body
Academics CHED GAO, COPC, Professional license of faculty
members teaching board programs, librarians and
guidance counselors, Firearms license, Software
license
DepEd Permit to operate the Senior High School Program
BoI and DFA Passport, Clearance from CHED (Student
Exchange Program)
DOH Medical Certificate / List of Vaccinated (HM
students), Calibration of weighing scale and
sphygmomanometer
DOST Calibration of sets of weight and triple beam
balance
Production FDA License to operate
Finance NEDA Regional Project Monitoring and Evaluation
System
DBM BAR, FARS
COA Compliance to Audit Observation Memo
BIR Proof of remittances
GSIS Proof of remittances
HDMF Proof of remittances
PhilHealth Proof of remittances
Administration DILG Business Permit, Sanitary/Health Permit
and Support CSC PRIME-HRM, Hiring, Promotion and
Services Compensation Guidelines and Regulations
Inter-Agency Validation Report / List of Good Governance
(NEDA, Conditions for SUCs
DBM, OPP,
DoF, and
PMS)
A.O. No.25
S.2011
DENR ECC compliance
BFP Fire and Safety
PNP Firearms license

d. Tools for Improvement

Continuous Frequency Evaluators/

Improvement Tools Auditors
ISO Audit Annual AJA Registrars
AACCUP As scheduled AACCUP Accreditators
IiP 3 Years IiP
ISA Annual CHED
RQAT As scheduled CHED
NBC Cycle 3 years PASUC
Balance Score Card Semestral Planning Office
Gap Analysis Semestral Planning Office
IPCR Semestral Immediate Supervisor
OPCR Semestral Immediate Supervisor
Customer Satisfaction Semestral Students, stakeholders,
Survey suppliers, industry partners
Student Performance Semestral Teachers
Evaluation
Faculty Evaluation Semestral Department Chair
Recognition/ Annual Awards Committee
Awards
 4

e. List of Patented Inventions

Title
Improved Processing and
Packaging of Fermented
Rice-Fish Mixture (2-
2010-
000333)
Instructional Multiple
Binaural Acoustic
Stethoscope (2-2014-
000479)
Electric Motor Rewinding
(1-2015-
000267)
Reflective Hybrid Solar
Crop Dryer (3-2017-
000367)
Safety Rear Guard for
Tricycle (Industrial Design
3-2017-000439 and Utility
Model
2-2017-000250)
Program where
Description
the IP is Utilized
This utility model improves the BS Nutrition
processing, packaging of fermented and Dietetics,
rice mixture in the market undergoing
several stages and processes BS Industrial
leading to an odorless Technology
mixture. (Foods)
This utility model provides BS Nursing
simultaneous auscultation of
physiologic sounds for students and
instructor.
This invention is a tool comprising a BS Industrial
frame provided with elongated scale, Technology
a pair of end support attached in both
ends of the frame.
This industrial design device relates BS Industrial
to a reflective hybrid solar dryer Technology
comprising a drying chamber made
of thick marine plywood shaped as a
rectangular box.
The guard is to provide safety to BS Industrial
tricycle back riders. The guard Technology
comprises of a bracket and pivot
member cooperatively engage to
each other forming thereon a U-
shaped guard.

f. COPC

No. of Programs
Campus Percentage
Programs with COPC
Alaminos 6 6 100%
Asingan 5 4 80%
Bayambang 7 5 71%
BInmaley 4 3 75%
Lingayen 14 6 43%
San Carlos City 7 3 43%
Sta. Maria 5 2 40%
Infanta 3 0 Compliance to CHED Findings
Urdaneta City 10 0 Compliance to CHED Findings
SAS 6 0 Compliance to CHED Findings
Total/Percentage 67 29 43.28%

C. Frequently Asked Questions <Your assessment guide>

1. Leadership

a. How do you know if you already attained your vision?

The University conducts a planning workshop primarily to revisit the University

Vision, Mission, Goals and Objectives, craft the core values and guiding philosophy and
outline the directions of his administration for the next five years. Outputs to this
planning workshop was the new vision, mission, and strategic goals, University logo
and the contents of the strategic plan. Series of workshop are done to come up with a
more refined and doable plans. After a year, a planning workshop is conducted to
review and revise the Organizational structure to give way to the new developments.
 5

Some of the new units included are Risk Management Office, Center of English
Language, Statistics Center and Sentro ng Wikang Filipino.
Mid-year and annual review and planning workshops are conducted to identify
the accomplishments based on the contents of the plan. Balance scorecard are
presented to determine the performance of each units and identify gaps in the
operations.
The 5-Year Strategic Development Plan is aligned with the Philippine
Development Plan (Ambisyon Natin 2040), Regional Development Agenda and the
Provincial Development Plan. Targets of the five-year development plan are distributed
in a span of five years.

b. With your stated Core Values, how do you demonstrate conformance to

these values?
Our commitment to the university core values is evident in their actions shown in
Figure below.

Accountability and • fair and strict implementation of rules, policies, and

Transparency
Credibility and Integrity
Commitment and
Competence to Achieve
Excellence in Service
Delivery
Social Responsiveness and
Environmental Concerns
Spirituality
guidelines that govern all the stakeholders
• posting of transactions and matters of public interest
on the Wall of Transparency in each campus
• observance of the guidelines pertaining to hiring
based on the PSU Recruitment and Selection Policy
• personnel promotion and granting of benefits and
privileges in accordance o Civil Service law and
PSU Code
• provision of opportunities for professional/academic
advancement through trainings and seminars,
scholarship programs
• financial assistance to rthe following:research
presenters in national and international fora, faculty
with completed dissertation, students joining
national and international competitions, trainings,
and conferences
• giving of awards and recognitions to faculty, staff,
and students (Gawad parangal sa Natatanging
Mag-aaral ng PSU)
• provision of free review for students with Latin
Honors
• ensuring quality in operations and governance
through quality assurance mechanisms such as
COE, COD, ISO, IIP, ISA, COPC, and AACCUP
Accreditation
• initiating programs supportive to social and
environmental advocacies like Clean and Green,
Climate Change Mitigation, Risk Disaster
management, anti-bullying, LGBT and GAD
advocacies
• conduct of research and extension activities
• conduct of religious convocations
• gift-giving
• crafting of University Prayer

c. How do your senior leaders communicate the University Vision down the
line to various stakeholders or interested parties?

These vision and core values are deployed to the workforce, to the key
suppliers and partners, and to the students, through orientation programs,
dialogues, consultations, official campus and university meetings, programs,
celebrations, and competitions. Such are also published in official publications,
 6

distributed via flyers and information bulletins, and posted in every campus and in
the university websites in order to reach not only the abovementioned groups but
also other customers and stakeholders.

d. What is the status of your campus over-all objectives? How often do you
monitor and describe how you address unmet objectives?

The institution’s progress in achieving the vision, mission and strategic goals
contained in the strategic plan and action plans are assessed using the balance
score card framework, analysis of quarterly, semi-annual, and annual
accomplishment reports. Results of the analysis are then consolidated and
presented during meetings and even during re-planning activities. Unmet
objectives and identified and possible action plans are crafted using root cause
analysis.

2. Strategy

a. Describe your strategic planning and how you communicate understanding

of these across campus?

Series of preparatory activities are held to prepare for the eventual

formulation of the proposed Strategic Plan spearheaded by the Office of the
President in coordination with the Institutional Planning Office, the Administration
and Finance Division, the Academics Division, Research and Extension Division
and the Campus Executive Directors (CEDs) of the nine campuses. CEDs together
with the Campus Planning coordinator are charged to discuss the strategic plan
with all the employees. Below is the strategic planning process framework used by
the University:

b. What are the Core Competencies of the organization?

The core competencies or main educational programs of the University are

Teacher Education that is offered in all nine campuses and Fisheries in Binmaley
campus. Both are given the recognition as Centers of Excellence by CHED and has
accreditation Level of IV and III respectively.

3. Customers
 7

a. What are the different customer groups in your organization? How do you
capture their voices/obtain information about them?

Below are the (a) list of customer groups/segmentation of the university and
the (b)

(a)
Customers Segmentation
Students Male, Female, Program/Course
Alumni Male, Female, Occupation
Parents Male, Female, Occupation
Industry Government Organizations,
Partners Non-Government Organizations
(b)
Community Different sectors
Approaches Customers Frequency
Customer Feedback Students, Alumni, Industry Continuous
Survey Partners, Parents, Community
Walk-in Inquiries Students, Alumni, Industry Continuous
Partners, Parents, Community
Orientation (Freshmen Students, Parents, Industry Annual
and Transferees, Partners, Community
Practice Teaching,
Internship)
Student Consultation Students, Parents Weekly
President’s Hour Students, Parents Semiannual
Tripartite Forum Students, Alumni, Industry Semiannual
Partners, Parents, Community
Consultative Meeting Students, Alumni, Industry Annual
Partners, Parents, Community
Stakeholders’ forum Students, Alumni, Industry Annual
Partners, Parents, Community

b. How do you measure customer engagement and make sure it is long term?

Customers are involved in institutional evaluation and planning. PSU also

annually conducts Job Management activity organized by the Guidance office
where potential graduates and graduates of the University are invited for possible
employment. Alumni meetings/homecomings and tracer studies help PSU in
assessing how far their graduates have gone. The Research Unit gathers data on
the graduates’ job placement and whether the academic programs materialize their
purpose of making sure that graduates land on the job they are aligned to. In
increasing customer engagement, the Student Services Unit and the Guidance
Office are open for consultation and counselling services. The Guidance Counselor
gives a call slip to the department chairperson when a student under said
department has issues/concerns to attend to.
PSU also provides the students with relationship management initiatives like
career guidance, mentoring, tutorial and review classes, consultation services, job
placement and scholarship and financial assistance. The peer facilitators, assigned
by the Guidance office, also conduct peer tutoring on academic concerns and
consultation and guidance on behavioral concerns.
 8

c. How do you satisfy their needs and requirements?

Through Customer Satisfaction survey, customers are given opportunity to

express their needs and requirements or expectations from the organization. The
Director of the Student Services hand in hand with the Office of the Federated
Student Council is tasked to formulate programs of making sure these are being
satisfied.

d. How do your determine customer needs and requirements for offering

educational programs and services?

PSU markets, builds and manages relationship with students and other
customers through enhancing the image brand of the University. The Office of the
Student Services, Guidance Office and PRPIO spearhead the massive and
purposeful career guidance to entice the enrolment of new entrants annually. PSU
distributes flyers and program catalogues to potential students to further convince
them in choosing the University for their tertiary education. For new students,
orientation is conducted every semester for them to get acquainted about the
University’s educational processes and academic environment.

4. Measurement, Analysis and Knowledge Management

a. How do you measure, analyze and then improve organizational

performance?

PSU uses data when it comes to identifying gaps in its performance,

defining directions and strategies, and making organizational decisions for
continuous improvement and innovation. The Strategic Plan (SP), the basis of the
University’s Annual Operational Plan (AOP), directs the selection and collection
of data needed to monitor PSU’s progress. Progress is monitored through
Accomplishment Reports (monthly, quarterly, mid-year, and annual), APP, PPMP,
Training Needs Assessment, benchmarking, customers’ feedback, consultation
during General Assembly and President’s Hour, Students and Stakeholders’ Forum,
Analysis of data collected leads to the identification of priorities, targets, budget
estimates, programs, projects and related activities which are aligned to and
integrated into the established organizational Strategic Goals (SG).
PSU tracks its progress on achieving its strategic objectives and action
plans through the evaluation and analysis of the quarterly, semi-annual and
annual accomplishment reports submitted by all units and campuses and
monitoring of status of projects and site visits to the various campuses. The
University established integrated MIS to have easier tracking of university’s
operations. To sum up, the following measures are used:

Performance Measures

Performance Every 3
Monthly Semestral Quarterly Yearly
Measures Years
Internal- Balanced √
score card
IPCR and OPCR √
Budget Utilization √
Rate
*Compliance to
Standards
Performance √
Based Bonus
 9

SUC Levelling √
Accomplishment √ √
Reports
Annual √
Procurement Plan
(APP)
Management √
Review Process
Internal Audit √
Process
*as the need arises

b. Who are your comparable organizations? How do you obtain and select
comparative data about these organizations and what are these data?

Key competitors include five (5) SUCs in Region I namely: Don Mariano
Marcos Memorial State University (DMMMSU), Mariano Marcos State University
(MMSU), University of Northern Philippines (UNP), Ilocos Sur Polytechnic State
College (ISPSC), and North Luzon Philippine State College (NLPSC); and five (5)
private HEIs, namely: Lyceum Northwestern University (LNU), University of
Pangasinan (UPang), Virgen Milagrosa University Foundation (VMUF), Panpacific
University (PU), and University of Luzon (UL). Data obtained from these universities
are those that affect or threaten operational performance and achievement of
university goals like courses being offered, number of enrolment, accreditation
status of programs, board passing percentage, other accreditation secured and
academic, extension and research programs.

c. How are best practices shared in the organization?

Best practices are shared in the organization through benchmarking

activities and sharing of knowledge and information through cascading process.
There are also programs created to roll out information and practices either by
directly going to the campuses or centrally doing it in the main campus of Lingayen.
Some best practices are also disseminated in the form of print and audio-visual
materials.

5. Workforce

a. What kind/s of assessment is/are being done to measure capability and

capacity needs of the workforce?

PSU assesses of its workforce capability through checking the needs

against the staffing pattern. Based on the 3-year teaching workload projection, the
department heads specify the number of personnel needed and the critical skills
required in the position to be filled through a personnel requisition as processed by
the Human Resource Management and Development Office (HRMDO). Thus, all
workforce member, upon entry, shall meet the qualification standards,
competencies and certifications as set by the Civil Service Commission and the
University. The teaching staff are qualified to university requirements in addition to
CSC standards with its growing numbers of Master’s and Doctorate degree holders,
National Board Passers and National Certificates holders. The non-teaching staff
are ensured to have CSC professional and sub-professional eligibilities and relevant
trainings to their positions. As to consistently monitor their capability, an individual
workforce portfolio on certifications of education and trainings advancement is
collected and analyzed annually. The skills and competencies of all workforce
members are assessed through Strategic Performance Management System
(SPMS). This started with setting the vision, mission and strategic goals. Each has
 10

a set of measurable objectives, allowing each campus to align their objectives and
targets to those of the university. SPMS provides the template for each office to set
targets in the Office Performance Commitment Record (OPCR), which then
becomes the basis for Individual Performance Commitment Records (IPCR).
Individual performance is evaluated, where each objective is assessed using a
rating scale.
Specifically, PSU assesses its teaching staff performance through a
semestral faculty evaluation and a class observation and monitoring which indicate
the instructional standards that should be consistently applied to produce high-level
results in students learning.
Top level and middle managers are assessed through Office Performance
Commitment Review (OPCR) rating which encouraged a collective performance
commitment setting and accomplishment. This performance commitment setting is
established in the annual alignment of department action plans to the achievement
of the university strategic goals. Results of these capability assessments for various
workforce segments inform the planning of professional development and workforce
support interventions for the next school year.

b. As Silver Level IiP Awardee, what significant changes in workforce

performance and satisfaction have been noted or observed?

Thru IiP, PSU assessed and identified how its workforce are engaged. The
recent assessment is conducted through an on line survey, onsite visits that
interview and observe people management practices and on how the leaders lead,
manage and support the employees. The Engagement Index presented by IiP
showed that employees believe that the organization has a positive impact on
communities and markets they serve and that PSU is a great place to work; they
have confidence in the capabilities of leaders; They find their work interesting and
they feel valued and recognized.

c. What system is used to support personal development of the workforce

members?

The university provides various opportunities for people to develop. These

range from the organized in-service trainings, financial assistance to external
trainings and research presentations, scholarship grants and faculty exchange
programs with universities abroad, to enhance their capability for their present
position or likely new work assignments.

d. How do you ensure high performance of your workforce?

Program on Awards and Incentives for Service Excellence (PRAISE) is also

established where employees who have milestone service and who have exhibited
beyond satisfactory performances (outstanding teaching staff and non-teaching
staff) are being recognized. The rewards and recognition committee sets the criteria
and designs the recognition approach that suits the workforce. Rewards are
financial and non-financial as shown on Figure below.

Rewards and Recognition for Personnel

Forms
Exemplary Awards for Instruction
Exemplary Awards for Research
Exemplary Awards for Extension
Exemplary Awards for Non-Teaching
Personnel
Scholarship Grants
Time Release
 11

Study Leave
Thank you Card
Birthday Greeting Card
Cash incentives for campuses which
produced board topnotchers
Performance-based Bonus
Shares on IGP
Publication incentives
Loyalty Bonus

University-wide events such as anniversary and Christmas parties provide

the venue for publically recognizing employees and campus-based performance,
with its desire to show employees that they are appreciated and valued. Key
officials are also entitled with Representation and Travel Allowance (RATA) and
cash aides for their incidental expenses. Non-teaching personnel enjoys overtime
pay while teaching personnel has higher compensation in their evening classes.
PSU makes certain that rewards and recognition approach are flexible and are
tailored to each employee’s motivation as it yearly review its rewards and
recognition criteria.
Employees’ talents are recognized and they are put into positions that make
the best use of their skills. Leaders are developed to take charge of additional
projects. The university encourages individual career development through annual
performance conversations with the immediate supervisors. Significantly,
employee’s long-term career plan is discussed as contained in the IDP.

6. Operations

a. What is the most significant impact of PSU to the community?

Pangasinan State University (PSU) was given a Sambayanang Itinataguyod

ang Kaalamang Agrikultura at Pangisdaan (SIKAP) award by the Agricultural
Training Institute (ATI) Regional Training Center I in Sta. Barbara, Pangasinan, on
March 7, 2018. Said award is giving recognition to the invaluable support and
contribution of PSU to the programs, projects, and other activities in the attainment
of ATI’s goals anchored to the growth and development of Agriculture and Fishery
Sectors.

On Agriculture:

Sta Maria Campus Professor Elisa S. Della was conferred as Most

Outstanding Extensionist by the Philippine Association of Agri-vironment Educators
and Entrepreneurs, Inc. (PASSAGE) Awards Committee during the 2016
PASSAGE Search for Outstanding Researcher and Outstanding Extensionist last
February 4 through the 17th Biennial Convention and International Research
Conference at SEARCA, Los Banos, Laguna for her remarkable outreach activity
and program on mushroom technology.
Binmaley Campus conducted the Bangus processing training in response to
the identified need of the members of the Binmaley Rural Improvement Club
(BRIC). Making use of the Fish Smoking Machine developed by researchers from
PSU Urdaneta Campus, the PSU Binmaley Campus experts made use of it by
introducing the technology of smoked bangus. This project aims to help jobless
individuals to have a means of livelihood by producing smoked fish which is one of
the delicacies in rural areas. To date, there are already eight
institutions/organizations that adopted the project and have benefited in the
increase of income among households and members of BRIC. This so called
 12

“Seafood Industry” has penetrated the market - providing affordable food to poor
and wealthy family alike, and giving livelihood to many families in Binmaley. It even
has come up with a variety of fish products such as marinated bangus, smoked
bangus, bangus nuggets and many more.
In addition, PSU Bayambang’s College of Teacher Education’s (CTE)
extension program, Tulong Dunong sa Tanolong, is a two-pronged collaborative
community project which aimed to enhance the beneficiaries’ knowledge, skills, and
values. As such, a series of seminars/trainings, and workshops were conducted to
enrich the Tanolong National High School teachers’ 21 st-century teaching
strategies, their capabilities in instructional materials development and production,
and their computer literacy. On the other hand, Project READ (Reaching out to
Enhance the skills and Abilities of students with reading Difficulties), SMART
(Science and Mathematics Assistance, Review, and Tutorial), and Training on
Sports and Dancing were launched for the students.
The CTE rejoices at the definitive proof of the project’s impact as evidenced
by the awards received by the students, the teachers, and even the principal
(Outstanding Principal in 2016), the remarkable increase in the Grade Point
Average (GPA) of those who underwent the SMART from 2014 to 2017, and the
decrease in the number of nonreaders and slow readers because of Project READ.

b. What risks does the organization consider most serious? How does the
organization manage these risks?

PSU created Risk Management Office (RMO) with a mandate to provide a

safe operating environment. The (RMO) has crafted a Manual of Operations and
procedures to ensure proper implementation of policies, guidelines and regulations.
It has created four (4) units namely Disaster, Financial, Technology and Safety and
Security Risk Management Offices. Further, to address accident prevention,
inspection, root cause analysis of failures, and recovery the following measures
have been put in place: pedestrian lanes, traffic signages, designated parking
areas, covered walk, fire hydrant, identified evacuation area, evacuation plan per
building, adequate equipment and manpower are all taken into account. Emergency
hotlines (DILG, PNP, Red Cross, Brgy. Hall, CENPELCO) are provided in different
offices for ease of access and communication.
In addition, PSU provides a safety operating environment by adherence and
compliance to fire safety code, such as the availability of fire extinguisher and by
imposing well secured premises through intensified security control mechanism,
and by strengthening risk reduction and resilience and accident prevention through
information dissemination and education as mandate of the RMO. Risk registry
contained in the PSU QMS Reference Manual is regularly monitored and updated
as per ISO 9001:2015.

c. How do you manage information technology?

PSU subscribes to the Baseline Integrated School Management and

Corporate Back-Office System in which its applications and databases will be
hosted in a data center under a “cloud-based” infrastructure virtual private servers
environment selected and contracted separately by a service provider. To ensure
integrity and reliability of data and information being stored and retrieved from the
database, employees of PSU were given an individual account and access control
based on their respective role in the University. All generated reports by the system
will be checked and validated by respective authorities to ensure accuracy and
validity. Below are areas served by the Corporate Back-Office System Account
Management.

User Module being Accessed

Faculty Faculty Portal
Program Enrolment Module
Chairman
Cashier Cashier Module
 13

Registrar Registrar Module

HR Officer HR Module
Student Student Portal
Library Library Module
MIS Enrolment module access and account
Coordinator management access

This cloud-based technology is being utilized for data and processing

services to ensure availability of organizational data and information. Corporate
internet connection which is iGate and fiberbiz services of PLDT is the connection
of campuses to ensure fast accessibility of end-users. A captive portal technology is
also being used by campuses in order for the students and employees to access
their data and accounts anytime. To ensure that hardware and software are reliable,
preventive maintenance, availability of contingency hardware parts and mandatory
renewal of software licenses are observed. PSU utilizes Sophos SG310 firewall, a
device network security system that monitors and controls incoming and
outgoing network traffic based on predetermined security rules. It is typically
establishes a barrier between a trusted internal network and untrusted external
network, such as the Internet. MIS department also renews and updates
workstations’ licensed software with built-in anti-virus. As stated in the Services
Subscription Agreement between PSU and the service provider, officers,
employees, agents, representative or consultants of the service provider shall keep
in confidence any and all information or data of whatever nature pertaining to PSU.
It shall not disclose said information to any other party without the consent of PSU.

7. Results

a. What are the most important achievements of the organization leading to the
realization of its vision?

ISO certification, IiP Silver Level Award, SUC Level IV, Top 7 Best
Performing University in 2017 by AACCUP, Student and Faculty Exchange
programs with ASEAN universities, increasing international research presentation
and publication by researchers, High Percentage of Board Passing in Engineering
and Education Programs, Three Centers of Excellence namely BSE and BEE in
Bayambang Campus and FS Fisheries in Binmaley Campus, Level IV Phase-2
accreditation of Teacher Education programs of Bayambang Campus.

b. When and how are key area results being discussed in the organization?

Continuous Frequenc Evaluators/

Improvement y Auditors
Tools
cISO Audit Annual AJA Registrars
AACCUP As AACCUP Accreditors
scheduled
IiP 3 Years IiP
ISA Annual CHED
RQAT As CHED
scheduled
NBC Cycle 3 years PASUC
Balance Score Semestral Planning Office
Card
Gap Analysis Semestral Planning Office
IPCR Semestral Immediate supervisor
OPCR Semestral Immediate supervisor
Customer Semestral Students, stakeholders,
Satisfaction suppliers, industry partners
Survey
Student Semestral Teachers
Performance
 14

Evaluation
Faculty Semestral Department Chair
Evaluation
Recognition/ Annual Awards Committee
Awards

Results in the above tools for improvement are being discussed right after
the conduct of the activity or when the organization is furnished of the result. Key
organization results are presented by the Top-Level management to the different
academic units while campus level results are being discussed by the Campus
Executive Director to the faculty and employees. Other venues where these results
are discussed include Management Committee meeting, CED council meeting,
academic council meeting, planning conferences, etc.