SDONV-LR-RBI-FBSQ3M2.

Learning Area/Grade Level FOOD AND BEVERAGE SERVICES

Quarter/MELC Number
Objective
Scriptwriter
Teacher Broadcaster
Quality Assurance
Quarter 3/ MELC 2
Maintain tools and equipment
MA. JULIE ANNE C. GAJES
RENDEL GRACE S. FERRER

1 MSC : INTRO MUSIC FADES IN AND FADES OUT.

2 MSC : MSC 1 FADES IN AND CROSSFADES WITH MUSIC 2

3 TEACHER : Great day Senior High Learners! How are you today?

4 I hope that all of you are safe and sound at home. I am

5 Teacher Rendel Grace Ferrer from Bonfal National High

6 School, your on-the-air teacher in Food and Beverage

7 Services.

8 Are you ready for our next lesson in Carpentry? If you are

9 then bring out on pens and papers and don’t forget to take

1 notes.

0 But before we proceed, here are just some reminders: First,

1 maintain social distancing, second, wash your hands at all

1 time and third, always wear a face mask or a face shield.

1 Remember that prevention is better than cure.

2 Alright, our lesson for today is on Taking Reservations.

1 Have you ever gone to a restaurant and was asked if you have

3 reservations?

1 These are two types of restaurant reservations, the manual

4 reservation and online reservation. The Manual Reservation

1 System depend on the person designated, usually a host or

5 hostess, to answer the phone, record the details of the said

TEACHER
1 reservation and taking their credit card information as

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6 guarantee.

1 They may also answer guest questions, give accurate

7 directions to the restaurant, and provide clear information

1 about parking. Forms will be used for reservation customer

8 details. Systems and processes have to work so the

1 information collected can be stored and made available on

9 the dates it is required.

2 Product information such as room types, menu items, rate

0 sheet prices, car types, live entertainment, bus destinations,

2 will all be in the form of brochures, charts, and hand-outs for

1 the staff. Accounting processes to collect the method of

1 payment would be a cash register, petty cash box, manual

2 credit card machine or cashier to process the money.

3 On the other hand, the Online Reservation System makes use

4 of the internet through a website, where all the necessary

5 information needed for reservation is keyed-in by the guest.

6 Other information about the restaurant, such as directions to

7 the place, parking, active promotions and discounts are also

8 available online, instead of depending on the host or hostess

9 for details.

1 It also provides up to date "real time" information on

0 availability at the push of a button. When a reservation is

1 recorded the availability is automatically altered.

1 Displays a suitable screen to input customer information and

1 TEACHER requests.

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2 A computer system may have a "history" of any guest who

1 has used the establishment previously. It can store

3 information such as preferred room type, record of request,

1 date of last stay, even the amount spent previously.

4 People make reservations for convenience and security.

1 Many people like to plan out their holiday or business trip to

5 feel secure in the knowledge that they have a room waiting

1 for them, they have a prepared table for comfortable dining,

6 they have a flight booked to take them back to their home or

1 next destination, and know they have seen all the attractions

8 of the city during their stay. The role of reservations staff is

1 to ensure that they process all reservations in an efficient and

9 professional manner.

2 There are different types of bookings.

0 First is Accommodation suppliers where in guests will need

2 to have room bookings processed in order to stay at

1 establishments that provide accommodation such as hotels,

2 apartments, resorts, guest houses, caravan parks. Second is

2 for Aircraft wherein passengers need to have "Seats" booked

2 for all types of air travel they undertake. These bookings will

3 vary according to the airline chosen, class of travel such as

2 first class or economy, date of flying (e.g. high season or low

4 season or facilities that are included such as food or movies).

2 Third are for Cruise ships wherein passengers on cruise ships

5 TEACHER need to make bookings for the dates of their cruise. This sort

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2 of reservation may include meals while on board. Fourth is

6 for Coaches or buses which are used to travel from one place

1 to another or to visit a tourist destination. Others are

2 Limousines or rental cars or vans, Day/extended tours,

3 Entertainment, Tourist attractions and other venues since

4 some Airlines will book accommodation for guests. If one

5 hotel is fully booked, they might make a reservation at

6 another hotel. Travel agent’s book theatre or concert tickets.

7 Let us now check if you understood the lesson.

8 Bring out your pens and papers and let us answer the

9 following:

1 First question, what are the two (2) types of restaurant

0 reservations? The answer is manual and online reservations.

1 Did you get that dear learners? Very good!

1 Second question, what is an online reservation? Well , an

1 Online Reservation System makes use of the internet through

2 a website to book rooms and other things.

1 The third is Enumerate all the types of bookings. Write your

3 answers in your answer sheet. Do not forget to define each

1 type of booking.

4 So, how many correct answers did you get?

1 And that ends our lesson for today.

5 I hope you understood our our first installment on taking

1 reservations.

6 Remember to observe proper health protocols always in order

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1 to stay safe.

7 Once again I am Teacher Rendel from Bonfal National High

1 School, your Food and Beverage Services Teacher, only here

8 MSC at DepEd On Air AHA Bestkaya!

1 Stay safe everyone! Bye!

9 EXTRO MUSIC FADES UP AND FADES OUT

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