JOB DESCRIPTION

Job Title: Training & Development Manager

Department: Talent & Culture Location: -

Date Created: August 2017 Date Revised: -

Job Purpose
This position is responsible for managing the learning process within the hotel. The
Training & Development Manager ensures that all learning and development activities are
completely aligned with the culture, values and strategy of the hotel. He/she monitors and
analyzes staff training needs and oversee and implement all departmental training
programs.

Reporting Lines

Director of Talent & Culture

Training & Development Manager

Key Interactions
Internally
 All departments

Externally
 Guests
 Visitors
 External Trainers
 Vendors

Primary Responsibilities
Training & Development Management

 Assist in the creation, implementation and facilitation of the Hotel Training Plan
and budget that is aligned with the hotel’s goals and strategic plan

 Conduct annual training needs analysis and coordinate with department managers to
help identify training opportunities for their team members

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 JOB DESCRIPTION

Job Title: Training & Development Manager

Department: Talent & Culture Location: -

Date Created: August 2017 Date Revised: -

 Initiate, coordinate, deliver and follow-up on all training activities within the hotel

 Actively initiate relationships and partnerships with industry associations, external

training companies and academic counsels related to the hospitality industry

 Update and maintain accurate records of training activities and participant

information

 Maintain an ongoing Training Calendar to ensure learning resources and

opportunities are maximized

 Develop and manage a central internal resource library of videos/books/magazines

that can be utilized by all employees

 Share responsibilities for the integration and orientation process of new hires

 Assist with the implementation of new policies, procedures, and standards

 Prepare and submit training reports

Other Responsibilities

 Be fully conversant with hotel fire & life safety/emergency procedures

 Attend all briefings, meetings and trainings as assigned by management

 Maintain a high standard of personal appearance and hygiene at all times

 Be aware of the hotel fire & life safety/emergency procedures

 Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

Maximize learning by providing a creative and efficient environment in the delivery of
training sessions

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 JOB DESCRIPTION

Job Title: Training & Development Manager

Department: Talent & Culture Location: -

Date Created: August 2017 Date Revised: -

Span of Control
Nature Amount
Budget responsibilities
Revenue responsibilities
Headcount

Profile
Knowledge and Experience

 Bachelor’s Degree in Human Resources Management / Hotel Management

 Minimum 3 years of training/facilitation experience
 Excellent reading, writing and oral proficiency in English language
 Proficient in MS Excel, Word, & PowerPoint

Competencies

 Strong leadership, interpersonal and negotiation skills

 Excellent communication and customer contact skills
 Results and service oriented with an eye for details
 Ability to multi-task, work well in stressful & high-pressure situations
 A team player & builder
 A motivator & self-starter
 Well-presented and professionally groomed at all times

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