CHAPTER 1 - MANAGERS & MANAGING (JG)

Management Efficiency Effectiveness

The planning, organizing, leading, Measure of how well or how Measure of the appropriateness of
and controlling of human and other productively resources are used to the goals an organization is pursuing
resources to achieve organizational achieve a goal and the degree to which the
goals efficiently and effectively organization achieves those goals.

Recent changes in management

Practice Manager &
To increase efficiency and effectiveness, it's Goals
many organizations have altered how
they operate:
Restructured and downsized
operations
Outsourced activities to reduce costs Recent
Four Tasks of
Empowering their workforces and Changes &
MANAGERS Management
use self-managed teams Challenges
Using IT to achieve these objectives.

Challenges in Global Environment

Building a competitive advantage by
increasing efficiency; quality; speed,
flexibility, and innovation; and Manager's Management
responsiveness to customers Skill Level

Conceptual skills A manager who establishes org.

Behaving in an ethical and socially
responsible way toward people
inside and outside the organization,
managing a diverse workforce,
utilizing new technologies, and
practicing global crisis management
The ability to analyze and diagnose a situation goals, decides how departments
and to distinguish between cause and effect. should interact, and monitors the
performance of middle managers
Human skills
The ability to understand, alter, lead, and A manager who supervises first-line
managers and is responsible for
control the behavior of other individuals and
finding the best way to use resources
groups. to achieve organizational goals
Technical skills
The jobspecific knowledge and techniques
A manager who is responsible for the
daily supervision of nonmanagerial
required to perform an organizational role. employees
Core competency is the specific set of
departmental skills, knowledge, and
experience that allows one organization to
Relative Amount of Time Managers Spend on the Four Managerial Tasks

outperform another

Diva Tertia Almira - Batch 78 Class A (470320)

 Job Specialization &
Division of Labor
Organizational environment The process by which a
The set of forces and conditions that division of labor occurs
operate beyond an organization’s as different workers
boundaries but affect a manager’s ability specialize in different
to acquire and utilize resources. tasks over time.
The Organization as an Open System.
Scientific Management Theory
1950 - 2020s
Organizational Management
Environment Thought
Theory
Evolution
Contingency Theory of Organizational Design 1940 - 1990s
Management Science Theory
Management Science theory
An approach to management that
uses rigorous quantitative
techniques to help managers make
maximum use of organizational
resources.
Dynamic Capabilities Quantitative
Theory that organizations have the ability Management
to build, integrate, and reconfigure Operations management
processes to address rapidly changing Management information
internal and external environments. systems (MISs)
CHAPTER 2 - EVOLUTION OF THOUGHT MANAGEMENT (JG)
Scientific Management
The systematic study of
relationships between Administrative Management
people and tasks for the The study of how to create an
purpose of redesigning organizational structure and control system
the work process to that leads to high efficiency and
increase efficiency effectiveness.
Weber’s Principles of Bureaucracy
1890 - 1940s
1892 - 1980s
Administrative
Management
Theory
Fayol’s 14 Principles of Management
1910 - 1990s Division of labor
Authority and responsibility
Behavioral Management Theory
Unity of command
Behavioral Management Line of authority
Centralization
The study of how managers should behave
to motivate employees and encourage them Unity of direction
Equity
to perform at high levels and be committed
to the achievement of organizational goals. Order
Initiative
Hawthorne Effect Discipline
The finding that a manager’s behavior Remuneration of personnel
or leadership approach can affect Stability of tenure of personnel
workers’ level of performance. Subordination of individual interests to
Theory X & Y the common interest
Esprit de corps
Diva Tertia Almira - Batch 78 Class A (470320)