MineScape Release Notes and

Installation Guide

MineScape 5.7 Hotfix 1

© Copyright 2014 ABB
All Rights Reserved
Confidential and Proprietary
Friday, 7 March 2014
Legal Disclaimer
The product described in this documentation may be connected to, and/or communicate information
and data via, a network interface, which should be connected to a secure network. It is your sole
responsibility to ensure a secure connection to the network and to establish and maintain appropriate
measures (such as but not limited to the installation of firewalls, application of authentication
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or losses related to any such security breach, unauthorised access, interference, intrusion, leakage,
damage, or corruption or theft of data.
Contents

Contents
Release Notes 7
Hotfix 1 ..............................................................................................................................................7
Bug Fixes ...................................................................................................................................7
Ventyx SubscribeNET 7
Logging in to SubscribeNET..............................................................................................................7
Downloading and Installing a Hotfixes 8
Downloading MineScape Installation Files ........................................................................................8
Configuring Download Preferences ...........................................................................................9
Installing a Hotfix .............................................................................................................................11
Appendix 1: Known SubscribeNET Errors 13
Incorrect login details ......................................................................................................................13
Appendix 2: Known Download and Installation Errors 13
Downloading Files ...........................................................................................................................13
FTP not allowed or unable to connect to FTP server ..............................................................13
Installation .......................................................................................................................................13
Unsuccessful installation of a hotfix .........................................................................................13
Could not find a valid java virtual machine to load ...................................................................13
Another version of this product is already installed. ................................................................13
Not enough disk space.............................................................................................................13
Installation is slow ....................................................................................................................13
System Requirements 14
MineScape Users ............................................................................................................................14
MineScape Servers .........................................................................................................................15
Third-Party Requirements ...............................................................................................................15
MineScape/Microsoft Windows Support Matrix ...............................................................................16
Windows 7 Memory Limits ..............................................................................................................16
MineScape/Oracle Support Matrix ..................................................................................................17
Product Support 18
MineScape Help Desks ...................................................................................................................18
Ventyx Customer Care ....................................................................................................................19

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MineScape Release Notes

Release Notes
This section provides a complete list of enhancements and bug fixes for existing MineScape 5.7
functionality.

Hotfix 1
Bug Fixes
Block Model
Reserves » Categorisation - The "Cannot open block model" error message is displayed. This issue
only occurs when the block model is located under a MINSITE folder (local or networked). The
Reserves » Categorisation option works as expected when the block model file is copied to a local
folder. #32306

Ventyx SubscribeNET
The MineScape Software Distribution website is a secure website that provides you with 24/7 access
to your software and licenses.
Note: The MineScape Software Distribution website is best viewed with Microsoft Internet Explorer.

Logging in to SubscribeNET
Activity Steps
1. Open a web browser and browse to the MineScape Software Distribution Site:
https://ventyx.flexnetoperations.com
The login page displays:

2. Enter the Login ID and Password that you received in an email from
mincom@subscribenet.com with the subject:
"Welcome to Ventyx MineScape On-line Software Distribution Website!
3. Click Login.
If your login details are refused, contact your local MineScape support desk.

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 MineScape Release Notes

Downloading and Installing a Hotfixes

This section provides step-by-step instructions to download, install, and uninstall a MineScape hotfix.
MineScape installation files can be downloaded from the official Ventyx Software Distribution website.
Note: A valid login ID and password is needed in order to access the Ventyx Software Distribution
website. Please check your SubscribeNET Welcome email for login details.

Downloading MineScape Installation Files

Activity Steps
1. Log in to the MineScape Software Distribution website.
See Logging in to SubscribeNET on page 7 for more details.
The Product Information page displays.

2. Click the MineScape 5.7 hyperlink.

The Software Terms and Conditions page displays.
3. Click I Agree to accept the terms and conditions.
4. Locate the MineScape 5.7 entry.
5. Click the VentyxMineScape_v57_HF1.exe hyperlink
The installation file is downloaded using your current download preferences. If the Mass
Download check box is selected, you are able to download multiple files at once by clicking the
Download Selected Files button. See Configuring Download Preferences on page 9.

When using FTP or HTTPS

1. Select the download folder.
The installation file will be saved to this folder. Check your web browser settings if you are not
prompted for a download folder.
2. Click Save.

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MineScape Release Notes

When using Download Manager or Mass Download

The Download Manager window and confirmation prompt will display.

1. Click Browse.
2. Select the download folder.
The installation file will be saved to this folder.
3. Click Select.
4. Click OK.
Note: The Download Manager option and the Mass Download check box require the Java Runtime
Environment. The latest Java Runtime Environment can be downloaded from the official Java web
site.

Configuring Download Preferences

Activity Steps
1. Log in to the Ventyx Software Distribution Site.
See Logging in to SubscribeNET on page 7 for more details.
The Product Information page displays.
2. Click Download Preferences.

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 MineScape Release Notes

3. Select the download method.

 FTP - Download files through your web browser using the File Transfer Protocol. This is the
default option.
 HTTP - Download files through your web browser using secure SSL encryption. This is the
most common option and should be used when a company firewall blocks the File Transfer
Protocol.
 Download Manager - Download files using an applet-based download manager.
Click the Mass Download check box if you want to download multiple files at once. When
enabled, select the appropriate check box on the download page before clicking the Download
Selected Files button. An applet-based download manager will be used to queue the files for
download.

Note: The Download Manager option and the Mass Download check box require the Java
Runtime Environment. The latest Java Runtime Environment can be downloaded from the official
Java web site.
4. Click Save.

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MineScape Release Notes

Installing a Hotfix
Note: A hotfix installation must be run by a user with administrative privileges. Contact your local
network administrator or support desk for assistance. All open MineScape 5.4 sessions should also be
closed prior to installing a hotfix.

Activity Steps
1. Double-click on the VentyxMineScape_v57_Hotfix1.exe file.
The MineScape 5.7 Hotfix 1 Installation splash screen displays.

2. Click Install. Once selected, a progress bar is displayed.

3. Click Finish.
An installation log file (ms_patch.log) will be created and stored within your C:\Documents and
Settings\<user name>\Local Settings\Temp folder. Click on the displayed hyperlink to view the log
file's contents. The Release Notes will also be displayed through a web browser after successfully
installing the hotfix.

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MineScape Release Notes

Appendix 1: Known SubscribeNET Errors

Incorrect login details

Ensure the user name and password details are entered correctly. Passwords are case-sensitive. A
temporary password can be requested via the Password Finder page.
https://ventyx.flexnetoperations.com/control/minc/password

Appendix 2: Known Download and Installation

Errors

Downloading Files
FTP not allowed or unable to connect to FTP server
FTP data transfer may be blocked by local network security and firewall settings. If this is the case,
then change the default download method to HTTPS. See Configuring Download Preferences on
page 9.

Installation
Unsuccessful installation of a hotfix
 Ensure you exit MineScape before installing the hotfix.
 MineScape 5.7 must be installed.

Could not find a valid java virtual machine to load

A Java virtual machine needs to be loaded in order to install the MineScape License Server software.
The latest Java runtime environment can be downloaded from the official Java web site.

Another version of this product is already installed.

The existing MineScape installation needs to be removed.

Not enough disk space

You need to make more space available on the disk where you are installing the product or choose a
new disk location.

Installation is slow
Ensure enough RAM is available on the current machine. All open applications should be closed
before running the installation.
Anti-virus software can result in slow installation speeds and should be temporarily disabled.
Note: Contact your local network administrator or support desk before attempting to disable anti-virus
software.

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 MineScape Release Notes

System Requirements

MineScape Users
The following system requirements are recommended for MineScape users:
Minimum Requirements

Operating Systems Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 32-bit

Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 64-bit

Processor 3 GHz Intel Dual Core or greater.

RAM 4 GB or greater.

Hard Disk  Up to 800 MB of free disk space for the full MineScape 5.7 installation.
 Up to 20 MB of free disk space for the MineScape License Server
installation.
Additional disk space will be required for project files and databases.

Graphics Card 512 MB or greater DirectX compatible.

Mouse 3-button mouse with a scroll wheel.

Monitor Large format widescreen monitor. Dual monitors are also supported.

Recommended Requirements

Operating Systems Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 32-bit

Microsoft Windows 7 Professional, Enterprise or Ultimate Edition 64-bit

Processor 2 GHz Intel Quad Core or greater.

RAM 8 GB or greater.

Hard Disk  Up to 800 MB of free disk space for the full MineScape 5.7 installation.
 Up to 20 MB of free disk space for the MineScape License Server
installation.
Additional disk space will be required for project files and databases.

Graphics Card 512 MB or greater DirectX compatible.

Mouse 3-button mouse with a scroll wheel.

Monitor Large format widescreen monitor. Dual monitors are also supported.

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MineScape Release Notes

MineScape Servers
The following system requirements are recommended for MineScape servers:

Operating Systems Microsoft Windows Server 2008 R2

Processor Multi Core Intel Xeon.

RAM 16 to 32 GB.

Hard Disk  Up to 42 MB of free disk space for the MineScape 5.7 'Server'
installation.
 Up to 20 MB of free disk space for the MineScape License Server
installation.
Additional disk space will be required for project files and databases. RAID
5 is recommended for increased performance and reliability.

Network Interface 2 x Ethernet 100/1000 BaseT.

Virtual Machine A virtual machine does not support Direct3D video acceleration.
MineScape's licensing environment does not support this scenario.

Note: The MineScape GDB plugin does not support the Microsoft Windows Server 2008 R2 operating
system.

Third-Party Requirements
Microsoft
 Microsoft .NET Framework 4.5
 Microsoft DirectX 9.0c minimum
http://www.microsoft.com/en-au/download/details.aspx?id=34429
Note: A Microsoft .NET Framework 4.5 installer is included with the MineScape 5.7 installation
package. An existing Microsoft .NET Framework 4.5 installation must be found on your system in
order to successfully install MineScape 5.7. If a Microsoft .NET Framework 4.5 installation is not
present on your system, you will be prompted to install it.

Oracle
Oracle Enterprise, Standard Edition or Personal Edition database (32-bit only) is required for the
MineScape GDB plugin.
 Minimum - Oracle 9i 32-bit
 Recommended - Oracle 11g 32 bit
Note: Up to 2 GB of free disk space is required for the Oracle installation. Additional disk space will be
required for database files.

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 MineScape Release Notes

Java
A Java virtual machine needs to be loaded in order to install the MineScape License Server. The Java
Runtime Environment version 5.0 is also required by the MineScape GDB reporting system. Java
Runtime version 7.0 can be installed when installing the MineScape Client. The latest Java Runtime
Environment can be downloaded from the official Java website:
http://www.java.com/

Adobe Reader
Adobe Reader version 10 is recommended for plotting within MineScape 5.4. Newer Adobe Reader
drivers, such as version 11, have not been tested against MineScape 5.4 and may produce
undesirable results.
http://www.adobe.com/downloads.html

MineScape/Microsoft Windows Support Matrix

Operating System Supported

Windows XP 32-bit

Windows XP 64-bit

Windows 7 32-bit

Windows 7 64-bit

Note: Microsoft Windows XP is not supported by MineScape 5.4 and its associated plugins.

Windows 7 Memory Limits

The following table lists the physical memory limits for Windows 7.

Version 32-bit 64-bit

4 GB 192 GB
Windows 7 Ultimate
4 GB 192 GB
Windows 7 Enterprise
4 GB 192 GB
Windows 7 Professional
4 GB 16 GB
Windows 7 Home Premium
4 GB 8 GB
Windows 7 Home Basic
2 GB n/a
Windows 7 Starter

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MineScape Release Notes

MineScape/Oracle Support Matrix

Version Windows XP Windows XP Windows 7 Windows 7
32-bit 64-bit 32-bit 64-bit

Oracle 9i (32-bit)

Oracle 10g (32-bit)

Oracle 11g (32-bit)

Note: Oracle does not support or recommend their Oracle 32-bit Database Software on Windows 64-
bit operating systems.

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 MineScape Release Notes

Product Support

MineScape Help Desks

Asia Pacific
Help Centre: Brisbane, Australia

Office Hours: 8:00 AM - 4:30 PM AEST (UTC +10)

Telephone: +61 (7) 3303 3300

Email: mining.help@mincom.com

Website: http://www.ventyx.com/

Europe, Middle East and Africa

Help Centre: Johannesburg, South Africa

Office Hours: 8:30 AM - 5:00 PM SAST (UTC +2)

Telephone: +27 (0) 11 260 4800

Email: support-africa@mincom.com

Website: http://www.ventyx.com/

Latin America
Help Centre: Santiago, Chile

Office Hours: 9:00 AM - 7:00 PM Chilean Time Zone (UTC -4)

Telephone: +56 (2) 370 2760

Email: lam.mms@mincom.com

Website: http://www.ventyx.com/

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MineScape Release Notes

North America
Help Centre: Denver, Colorado

Office Hours: 8:30am - 5:30pm MT (UTC -6)

Telephone: +1 (303) 685 8190

Fax: +1 (303) 4468 8664

Email: mining-help@mincom.com

Website: http://www.ventyx.com/

Ventyx Customer Care

Ventyx is dedicated to meeting the needs of our valued customers and providing solutions, services,
support that help them take their business to the next level. We also foster collaboration and
knowledge-sharing across the Ventyx customer community and from Ventyx experts across the globe.
The Ventyx Customer Centre is available only to licensed Ventyx users.
http://customers.mincom.com/Customer_Center/Support/

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