Emotions 

are short-lived feelings that come from a known cause, while moods are feelings
that are longer lasting than emotions and have no clear starting point of
formation. Emotions can range from happy, ecstatic, sad and prideful, while moods are either
positive or negative.

Robert Plutchik's theory

Robert Plutchik's theory defines that the eight basic emotions are

 Fear → feeling of being afraid , frightened, scared.

 Anger → feeling angry. A stronger word for anger is rage
 Sadness → feeling sad. Other words are sorrow, grief (a stronger feeling, for example
when someone has died)
 Joy → feeling happy. Other words are happiness, gladness
 Disgust → feeling something is wrong or nasty. Strong disapproval.[2]
 Surprise → being unprepared for something.
 Trust → a positive emotion; admiration is stronger; acceptance is weaker.
 Anticipation → in the sense of looking forward positively to something which is going to
happen. Expectation is more neutral
Emotions are chemicals released in response to our interpretation of a specific trigger. ...
Feelings are often fueled by a mix of emotions, and last for longer than emotions. Moods are
more generalized. They're not tied to a specific incident, but a collection of inputs.

https://www.paulekman.com/blog/mood-vs-emotion-difference-between-mood-emotion/

https://www.studocu.com/en-au/document/edith-cowan-university/organisational-
behaviour/summaries/lesson-03-personality-and-values-emotions-and-moods/1347937/view

https://study.com/academy/lesson/what-are-emotions-and-moods-types-
sources.html#:~:text=Emotions%20are%20short%2Dlived%20feelings,are%20either%20positive%20or
%20negative.

https://www.slideshare.net/hcc79/chapter-4-ob-emotions-moods

https://www.6seconds.org/2017/05/15/emotion-feeling-mood/

https://opentextbc.ca/socialpsychology/chapter/the-role-of-affect-moods-and-emotions/

https://open.lib.umn.edu/socialpsychology/chapter/3-1-moods-and-emotions-in-our-social-lives/

https://www.verywellmind.com/what-are-emotions-2795178

https://medium.com/@DimitraGlenti/the-9-sources-of-emotions-and-moods-56d866087177

https://www.frontiersin.org/articles/10.3389/fpsyg.2017.01454/full

Questions 1# Recommend some strategies that Stephen could have used to handle
the attitude, behavior, and perception of employees?
Stephen can use a number of techniques to promote a healthy working partnership between
current workers and new hires. Stephen will employ several techniques for Michael and the other
four workers in order to promote a safe work atmosphere and ensure that they are happy with
their workplace. And by using these techniques, they would be able to succeed at their work
while still giving their all to the company.

Communicate the desired actions:

Assumptions for behaviors and leadership should be communicated in the representative

handbook, in staff meetings, and in person starting at the top and repeating at the line-supervisor
stage. In the presentation the executive period, gauge and evaluate these procedures. And, clearly
communicate the consequences of not continuing in the usual manner.

Psychological Adjustments:

Because of any problems between new and old workers, Stephen will make psychological
changes. The manager will allocate jobs based on their desires and preferences, and they will
both be happy with their work and work friendly with one another. This psychological change
will set their organization's atmosphere and good conduct to others.

The methods Stephen should have used to counter organizational behavior are listed
below:

1. Develop a time-based ethical structure so that every member of the team understands
what is required of them.
2. Efficient management is used. As a result, he is able to manage egos and hold the team
intact.

Question 2# This case presents a work-related example of three components of

attitudes. Discuss three components as they relate to the case.

Every attitude has three components: affective, behavioral, and cognitive components.
1. When confronted with an attitude entity, one experiences an affective aspect Sandra, for
example, fails to show up for work, and her absence is explained as a result of Michael's
failure to show up.
2. As a result of our mindset, our behaviors are influenced by it. As a result of Michael's
indifference, he has reduced his success and has also failed to show up for work.
3. Our thoughts or ideas are represented by a cognitive variable. Michael, for example,
demands a promotion because his work is valued.