The correct answer for each question is indicated by a 

1
CORREC A job ad reads "looking for a motivated, team-focused individual with expertise in
T research design and experience using the SPSS software program for data analysis;
bachelor's degree required, master's preferred." Within a KSAO job analysis, which
of the following would be the skill required for this job?

being motivated and team-focused

A)

understanding research design

B)

being able to use SPSS

C)

having a bachelor's or master's degree

D)

2
CORREC Which of the following is most focused on the characteristics of the worker?
T
ergonomics
A)

human relations approach

B)

scientific management
C)

industrial psychology
D)

3
CORREC Asking an interviewee for a job whether she views lying in a negative light is an
T example of a(n)

biographical inventory.
A)

integrity test.
B)

interviewer illusion.
C)

structured interview.
D)

4
CORREC A supervisor who rates all her employees harshly on their annual assessments is
T engaging in

a leniency error.
A)
the halo effect.
 B)

a central tendency error.

C)

a severity error.
D)

5
CORREC Which of the following is an example of 360-degree feedback?
T
an employee receiving feedback on her ability to successfully demonstrate
A) required knowledge, skills, and abilities
an employee receiving feedback that has been completed by two supervisors,
B) so as to avoid rating errors
an employee evaluating her own performance and sharing that with her
C) supervisor
an employee receiving feedback from her supervisor, her peer, and her
D) subordinate

6
CORREC Which of the following is an example of a Theory Y management strategy?
T
providing employees with a predictable work day that does not deviate from
A) week-to-week

encouraging employees to take responsibility for their own work activities

B)
setting up routes of communication so that employees speak with their
immediate supervisors; supervisors speak to managers; and managers speak
C) to owners/CEOs

punishing employees for being tardy to work

D)

7
CORREC Allowing employees to focus in on job activities that are most consistent with their
T individual talents is an example of

strengths-based management.
A)

Theory X management.
B)

employee commitment.
C)

transactional leadership.
D)

8
CORREC An employee who decides to stay at a workplace because she is concerned about
T the lack of other job prospects or because she does not want to relocate has
 affective commitment.
A)

normative commitment.
B)

continuance commitment.
C)

cognitive commitment.
D)

9
CORREC Rank the following views of people's work in order from least amount of personal
T meaning to most.

career, job, calling

A)

calling, job, career

B)

job, career, calling

C)

career, calling, job

D)

10
CORREC Which of the following is an example of role conflict?
T
a worker who is going through a divorce and is unable to complete his job
A) responsibilities

a worker who is having conflict with one of her subordinates

B)
a worker who has just been promoted to supervisor and who is having
C) problems relating to her supervisees

a worker who is being sexually harassed by his co-worker

D)

11
CORREC The field of study that combines engineering with psychology to create products
T that are safe and efficient for people to use is called

scientific management.
A)

Hawthorne studies.
B)

human relations.
C)

ergonomics.
D)
12
CORREC A job analysis includes a focus on which of the following?
T
the economic value of a specified occupation
A)

employee selection
B)

creation of an employee manual

C)

providing employees with feedback about their job performance

D)

13
CORREC An interviewer feels certain that he can tell who is lying in a job interview. His
T certainty in his ability is an example of

the halo effect.

A)

selection bias.
B)

central tendency bias.

C)

interviewer illusion.
D)

14
CORREC Sandy is interviewing for a job as a technical writer. She is asked to provide the
T interviewer with a five-page example of her writing. This example of her writing is
known as a(n)

work sample.
A)

exercise.
B)

Hawthorne effect.
C)

personnel selection.
D)

15
CORREC Asking an interviewee questions that can be verified through permanent records is
T called

a biographical interview.
A)

a structured interview.
B)

an integrity test.
C)
 interviewer illusion.
D)

16
CORREC Which of the following historical events was instrumental in the development of
T industrial/organizational psychology?

the advent of the internet

A)

the influx of women into the workforce

B)

the first world war

C)

the industrial revolution

D)

17
CORREC Time and motion studies focus on
T
the time and effort it takes to train a new employee.
A)

the number of physical motions required to complete a work-related task.

B)
the ways in which machines can be built to make humans safer and more
C) efficient.

ways to avoid injury in tasks that require repetitive motion.

D)

18
CORREC A worker who feels a personal stake in the company and whose ideas are valued by
T the company will likely

perform poorly.
A)

perform well when a supervisor is present but perform poorly when alone.
B)

perform well.
C)

perform poorly when a supervisor is present but perform well when alone.
D)

19
CORREC Instructing employees on specific parts of the job that they may not have
T experience with is called

performance appraisal.
A)

leadership.
B)
 job analysis.
C)

training.
D)

20
CORREC Which of the following will be best at decreasing job stress?
T
finding a job that is not challenging
A)

engaging in meaningful leisure activities outside of work

B)

"sucking it up" and just doing the job

C)

focusing on work demands at the expense of getting adequate sleep

D)