8D Report AIC number : 011-14

Customer incident number : Date of complaint reception :

ARC number : Date of last Update :
Date of part reception : Customer contact
Opened date : Supplier Production plant

CUSTOMER & plant Supplier / Designation & REF. CUSTOMER PRODUCT (Designation + Re

Warranty
0 km Return
Internal S Y
Supplier N
Logistic ANALYSIS BY supplier - conclusion ARC Code date
Project R Y
Safety Supplier issuer N

1D Problem Identification
CUSTOMER VIEW Supplier VIEW
- What is the difference between good and
- What happened?
bad parts?

- Was part produced in the standard

- Why is it a problem?
process?

- When detected - When was it manufactured

- Who detected? - Who is in charge of the production

section ?
- In which other application or processes
- Where detected?
product is used?

- Are we capturing the defect when

- How detected?
reinjecting product in normal process?

- Did a similar problem happen

- How many bad parts?
previously?

BAD GOOD
PART PART

Origin of the part Production

2D Containment measures
1. IMMEDIATE COUNTERMEASURES IN CUSTOMER PERIMETER ? WHO DATE WHERE VALIDATION

2. IMMEDIATE COUNTERMEASURES IN CARTIER PERIMETER ? WHO DATE WHERE VALIDATION

LIMIT TIME: 24 Hrs

 3Da Factor tree analysis for occurrence & non detection
OCCURRENCE : How is it made? DETECTION : Why did it get out?
   
Men Material Machine Machine Material Men
Problem
 

Method Milieu Method

Milieu

OCCURRENCE
PROBLEM
DESCRIPTION :

Checking of the conformity of the

parameter in relation to standards
Potential deviation which could Root
If NC recognized , %
5M contribute to the occurrence of POTENTIAL ROOT CAUSES OF DEVIATION cause COMMENTS
of its contribution
the problem Nr
Must Is

Material

Method

Machine

Milieu including working

place

Man

DETECTION

Checking of the conformity of the

parameter in relation to standards

Potential deviation which could contribute to If NC recognized , % of Root

5M the occurrence of the problem its contribution
POTENTIAL ROOT CAUSES OF DEVIATION
cause Nr
COMMENTS

Must Is

Material ( measurement
device)

Machine

Milieu including working

place

Method

Man
 3Db Reproduce the defect
- WHAT WAS DONE TO
REPRODUCE THE
CONCERN?

- WHY WAS IT DONE?

- HOW WAS IT DONE?

- WHEN WAS IT DONE?

- WHAT WAS THE

RESULT?

- IS THE ROOT-CAUSE
VERIFIED?

3Dc 5 Why for occurrence & detection

0
5 WHY FOR OCCURRENCE 5 WHY FOR OCCURRENCE

POTENTIAL CAUSE Bad parts on packaging station Continuation

1st WHY 5a th WHY

Evidence Evidence
1st because 5 a th because

2nd WHY
yes :
camera
qualificatio
2nd because n Evidence
beginning
of
november
3rd WHY 5b th WHY

3rd because Evidence 5b th because Evidence

4th WHY

4a th because Evidence

4b th because Evidence

4th because Evidence

5 WHY FOR NON DETECTION

POTENTIAL CAUSE Operators don't see that they packed unmarking part POTENTIAL CAUSE [1]

1st WHY 1st WHY

How was it verified? Evidence

1st because

2nd WHY 2nd WHY

2nd because yes How was it verified? Evidence

3rd WHY 3rd WHY

3rd because Evidence How was it verified? Evidence

4th WHY 4th WHY

How was it verified? Evidence How was it verified? Evidence

5th WHY 5th WHY

How was it verified ? Evidence How was it verified ? Evidence

 4D&5D

Edition : A Last modification : 2/4/2014 6D

% progress
Méthode de mesure de
N° Responsibles / Validation of

Initialized
action
Root Cause Occurrence - Corrective action description l'efficacité / objectif à
Pilot
Schedule Documents
actions
Check the results

100%
25%
50%
75%
atteindre

% progress
Méthode de mesure de
N° Responsibles / Validation of
Detection - Corrective action description l'efficacité / objectif à

Initialize
Root Cause Schedule Documents Check the results
action Pilot actions

100%
25%
50%
75%
atteindre

CUSTOMER QUALITY DEPARTMENT - 07/27/2021 G CARTIER TECHNOLOGIES Part 4 / 6

 4D&5D

Edition : A Last modification : 2/4/2014 6D

% progress
Méthode de mesure de
N° Responsibles / Validation of

Initialized
action
Root Cause Occurrence - Corrective action description l'efficacité / objectif à
Pilot
Schedule Documents
actions
Check the results

100%
25%
50%
75%
atteindre

CUSTOMER QUALITY DEPARTMENT - 07/27/2021 G CARTIER TECHNOLOGIES Part 5 / 6

7Da Standardize the solution

1. DOCUMENTATION Y/N WHO Due date Done date 2. Generalization of countermeasures to similar lines / products
PRODUCT FMEA

PROCESS FMEA

YES Lines:
LOGISTIC FMEA
Procedure is for all lines, all products and the 2 production
plants (cluses, casablanca)
INSTALLATION FMEA
NO Products:
CONTROL PLAN

MAINTENANCE PLAN

PROCEDURE:
(put the name)

DESIGN STANDARD

LESSONS LEARNED CARD

7Db Follow the efficiency of actions in time

8D Close the 8D and congratulate the team

PLANT Manager Department Manager QUALITY Manager CLOSURE DATE