ENGLISH SPECIFIC PURPOSE

FOR HOTEL MANAGEMENT AND STAFF

GROUP 4

Names of Group:
1. Safira Rakhmawati (10188203101)
2. Danis Wahyu S (11188203033)
3. Nadia Pandini Y (10188203165)
 INSTRUCTIONAL DESIGN AND MATERIAL DEVELOPMENT
BOOK MAP “ENGLISH FOR HOTEL MANAGEMENT AND STAFF”
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
1 About the A. Hotel type Adjectives : large, Speaking, Able to understand the
Hotel - Dialogue small, comfortable, Reading, type of hotel
about to get luxurious, spacious, Listening, Can practice using 'Can
information historical, friendly, Writing I ...?' and 'Could I ...?' to
accommodation to super expensive, make a request.
travel agency. Peaceful, cheap. Can read and know the
-Dialogue about Modal auxalaries: massage the dialogue
Types of Can, could about Types of
accommodations accommodations for
for former time former time travelers
travelers. Can understand and
know the purpose the
dialogues and write
down the type of hotel
from each dialogue.

B. Hotel facility The vocabulary are Speaking, Can describe the

- Asking for hotel's about the facilities of Reading, facilities in hotels from
facilities. hotel like swimming Listening and the pictures.
- Tell guests about pool, water sport, Wwriting. Can practice the
the hotel facilities. laundry, children play- conversation about
- Dialogue about ground, retaurant, asking questions for the
the room type. etc. following facilities
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
Expression for enquiry, Can answer the
such as : questions for asking about
What facilities do you hotels' facilities.
have in the hotel? Able to undersand and
Do you have a Read the text about hotel
swimming pool? ( or facility.
other hotel facilities) Can write the dialogue
Could you send me a about to give information
brochure of the hotel? and about types of rooms
and their facilities from
the above pictures.

C. Hotel personel The vocabularies are Speaking, Able to introduce

- Dialogue “Hotel about the Hotel Reading, yourself and your position.
Staff”. Organization like Listening Can write the dialogues
- Introduce yourself General Manager, and about introduce people.
and your position. Secretary, Maintance, Writing. Can listen and able to
etc. understand the
Phrase : conversation about
.. .is responsible for... hoteland staff.
...is in charge of... Can practice the
dialogue about Hotel Staff
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
D. Hotel marketing Suggestion and Speaking, Can read the
- Dialogue “Give Recommendation Reading, information about the
information about the May I suggest ....? Listening and hotel for the marketing
hotel for the marketing Could I recommend...? Writing. Able to mention the
purpose.” Modal auxalary : kind of information
- Express the Have and Have got about sales staff
description of hotel's provides for guests.
facilities to your Can Listen and able to
customer. understand the
conversation about
“Give information the
hotel for the marketing
purpose.”
Can write a passage
and describe the
hotels' services.
Can practice about
the description of
hotel's facilities to your
customer based on the
pictures.
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
2 English for A. Telephone Expressions used Speaking, Able to understand
Front operator in thelephone Reading, about the knowledge and
Office - Dialogue “Telephone operator. Listening and skills about the telephone
in hotels”. Writing operator should have.
Can write a message
from the telephone
conversation.
Can listen the massage
of conversation about
Telephone Operator.

B. Reservation offfice Expressions used Speaking, Able to understand and

- Dialogue “Hotel in reservation Reading, listen the conversation
Enquiry.” office’s response. Listening. about Reservation offfice.
Expression for Can Practice the
room reservation. expression of reservation
The 'direct' or office’s response.
'indirect' voice. Can read the
conversations about the
reserve a hotel room.
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
C. Receptionist Expression to Speaking, Able to Mention the kind of
- Dialogue “Welcoming clarify the Reading, service when you first arrive
to the hotel.” reservation. Listening. to the hotel.
-Dialogue “Check in and Use will/ Can listen and understand
registration at hotels”. would/could/ and the conversation about when
may to express for we as the receptionist.
registering the Can practice the
hotel's client. conversation and tell about
the hotel when they are
check-in and make a
registration

D. Cashier Expressions to Speaking, Can read and understand

- Dialogue “Paying the response when pay Reading,
bill in the restaurant.” the bill in the Listening.
- Dialogue “Selling and restaurant.
Buying in Hotel Shops.”
the dialogue about Paying the
Bill in the Restaurant.
Can listen and understand
the conversation when selling
and buying the bill in hotel
shops.
Can practice the
conversation about when
selling and buying in the hotel
shops.
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
3 Food and Room service Expressions used in Speaking, Able to understand the
Beverage - Dialogue about Greeting and seating Listening. activities of waiter and
room service in a customer. waitress based on the
hotel. Expressions used in pictures.
service menu. Can listen and understand
 Bar staff the conversation about in the
- Dialogue about restaurant reservation.
serving Drinks at Can practice the dialogue
the bar about room servive in a hotel

Kitchen staff Speaking,  Able to understand the

the menu will be Reading, rules of the room service in a
cooked in the Listening. hotel.
kitchen. Able to understand the
- dialogue about menu in the kitchen
making a something Able to Make a
in the kitchen. conversation to order food
from the above room service
menu.
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
4 Housekeep A. Housekeeping Adjectives: Speaking, Can listen the corversation
ing and staff electricity, water Listening and about housekeeping in hotel.
Maintance - Dialogue about faucet, television, air Writing Can practice the dialogue
housekeeping in conditioning. about housekeeping in hotel.
hotel Can describe how to use
the cleaner tool
Can write the meaning of the
word from vocabulary list.

B. Maintenance The expression Speaking, Able to understand The

and Engineering used for engineer. Listening and problems in guests' rooms.
Staff Writing Can listen and understand
- dialogue about a the conversation about a help
help Maintenance Maintenance Service for
Service for customer hotel.
customer hotel Can make and practice the
conversation with the guest
and the problem.
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
5 At your A. Bellman and Expression & Listening, Can listen and understand
Service General Service Accept Thanks. Speaking and the canversation about At
- When they come Expression Writing Your Request Service.
to stay in the hotel recommend or advice Can write the reply’s
ask about place the people. massage to costumer.
park, laundry, Expression for a Can practice when ask
restaurant and ect doorman. about place park, laundry,
Expression for a restaurant, etc.
bellman or a porter

B. Tourism Location, scenery, Reading,Speaki Able to read the text about

information transportation. ng and tourism information.
- What are tourist Listening Able to listen and
attractions in you understand the conversation
nearby areas which about the tourism
attract most of information.
tourists Can practice the
conversation about tourism
information
No TITLE TOPIC VOCABULARY ENGLISH OBJECTIVE
Unit FOCUS SKILL
FOCUS
C. Location, Place, parking of Reading, Able to understand about
Direction and vehicles, street, Speaking, Asking the way.
Transportation transportation, Listening Able to Llisten and
- When you have straight, direction. uderstand the canversation
problems finding about location, direction, and
right places, what trnsportation.
do you do Can practice the dialogue
- Ask about new about telling direction hotel.
view and
transportation
dialogue about
Telling Direction
Hotel

D. Spa and Soap, towel, aroma Reading, Able to read the text about
Massage teraphy, Medical, Listening and spa and massage.
- What do you do care, Dental Care, speaking Able to listen and
after a long day of Thai Herbs, Spa,Thai understand the meaning of
activity Massage, Thai expression.
- What do you think Culinary. Can use expression in spa
the benefits of spa expression used in and massage service.
and massage spa and massage
services.
The Sheraton Midwest Soughton Hall country house Coral Resort Koh Chang