CITIZEN’S CHARTER FOR

MUNICIPAL DISASTER RISK REDUCTION

MANAGEMENT OFFICE
No. 1. Rescue Ambulance Assistance for Indigent Constituent for Emergency
Cases only

Office: MDRRM Office

Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who may avail: Indigent Constituents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Rescue Ambulance Assistance (Transfer House to Hospital, Hospital to Hospital)
Requirements Office:
Doc 1 Photocopy 1. Barangay MDRRMO Frontline Service
#1 Endorsem
ent
2. Certificate
of Indigency
3. MHO
Referral

No. 2. Rescue Ambulance Assistance for Non-Indigent Constituent for

Emergency Cases only

Office: MDRRMO
Classification: Simple
Type of G2C - Government to Citizen
Transaction:
Who may avail: All residents;
Barangays/ NGO/ PO/ Others
Rescue Ambulance Assistance (Transfer House to Hospital, Hospital
to Hospital)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Doc. 1 Photocopy 1. MHO Referral Office: MDRRMO Requesting Party &
#1 2. Requesting Party Frontline Service
will pay for Diesel
only
No. 3. Rescue Ambulance Assistance for Vehicular Accidents

Office: MDRRMO
Classification: Simple
Type of G2C - Government to Citizen
Transaction:
Who may avail: All residents;
Barangays/ NGO/ PO/ Others
Rescue Ambulance Assistance (Area of the Scene to Hospital,
Hospital to Hospital)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Doc. 1 Photocopy 1. Call from Office: MDRRMO Frontline Service
#1 Requesting Party
2. Immediately
respond to the
Request
 CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
Submits to the Mayor the 1.1 Receives written None 1 minute MDRRM Staff
written request request

1.2 Interview the refer 1 minute MDRRM Staff

Client explain
the conditions
(if indigent just No. 1
present the
certificate of
indigency from &2
barangay)

1.3 Records the

following information None 1 minute
 on the conduction
form with the name MDRRM Staff
of the requesting
person, patient
name, date,
destination,
condition of patient
1.4 Schedule/Preparation
for request of the
Client, Client will 5 minutes/ per
process the trip None availability/ per MDRRM Staff
ticket for indigent (if the distance
rescue ambulance
is available)

1.5 Advised the

Rescue ambulance
MDRRM Staff
driver regarding the None Per availability
request of the
client. Bring to
destination.

The MDRRM Office will In case of Vehicular

receives call from Accidents/urgent cases None Per availability MDRRM Staff
requesting Party the Rescue Ambulance
will respond
immediately.

END OF TRANSACTION