MUNICIPAL

DISASTER
RISK
REDUCTION
AND
MANAGEME
NT OFFICE -
MOLAVE

CITIZEN’S CHARTER
2022 (1st Edition)
I. Mandate:

Setting direction, development, implementation and coordination

of disaster risk reduction and management programs.

II. Vision:
The MDRRM Office envisages facilitating, coordinating and
managing disaster risk reduction and management and climate change
adaptation activities for a safer and more secure MOLAVE. The
MDRRM Office shall be the main arm of the local government in setting
the direction, development, implementation and coordination of disaster
risk reduction and management programs aimed at building capacities
at the Barangay level to ensure the safety and security of the
Molavenians community.

III. Mission:

To build Local Disaster Risk Reduction and Management and

Climate Change Adaptation capabilities with stakeholders and
coordinate preparedness, prevention and mitigation, response and
recovery operations in order to protect the people, environment and
economy and ensure a disaster resilient municipality.

IV. Service Pledge:

DESIGN, PROGRAM, COORDINATE AND IMPLEMENT
Disaster Risk Reduction and Management activities consistent with the
National Disaster Risk Reduction and Management Council’s standards
and guidelines.

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 LIST OF SERVICES

MDRRMO SERVICES Page Number

A. Disaster Preparedness Services

Request for DRRM Training/Drills/Lectures/IEC 4

B. Disaster Prevention/Mitigation Services

Provision of Early Warnings to the Community 5

C. Disaster Response Services

Provision of Emergency Response and other services for

Emergencies and Disaster Management 7

D. Request of vehicle for man haul services 9

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DISASTER PREPAREDNESS SERVICES
Request for DRRM Training /Drills/Lectures/IEC
Office or Municipal Disaster Risk Reduction and Management Office
Division:
Classification: Simple
Type of Government to Government and Citizen
Transaction:
Who may avail: All Government Agencies, LGUS, GOCC’s and other government office

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Written Request for
Training/Drills/Lectures/IEC
STEPS/ PERSON
DURATION REQUIRMENTS FEES LOCATION
PROCESSES RESPONSIBLE

1. Make a letter 1-2 mins 1.Receives None Teodulo Jr. L. Solis MDRRMO
request documents, - Administration Command and
addressed to the letters and and Training Operations
MDRRMO Head request for Division Center
of Office and DRRM
have its hard Training and
copy received or Seminars Teodulo Jr. L. Solis
- Administration
3. Record and Training
incoming None Division
5 mins
documents in
2. Kindly send the
the Incoming
request letter thru Teodulo Jr. L. Solis
Documents
rocelonavarro@g - Administration
logbook
mail.com and Training
4. Forward to Division
MDRRM
Officer for
approval
1 day
MDRRMO
Head acts on
the request
For. Rocelo DR.
and notify the
Navarro –
requesting
LDRRMO
agency upon
availability of
schedule

TOTAL 1 day and 7 NONE

mins

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DISASTER PREVENTION AND MITIGATION SERVICES
Provision of early warnings (24-hour weather forecast, climate outlook, water
level monitoring, earthquake and other bulletin related to disaster prevention,
mitigation and preparedness of the community) posted in the official social media
account of MDRRMO Molave, announces through MRadio 106.9 Mhz and televise
through Weather Forecast LED Wall.

Office or Division: Mumicipal Disaster Risk Reduction and Management Office

Classification: Simple
Type of Government to Government and Citizen
Transaction:
Who may avail: All Government Agencies, GOCC’s and other government office

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Updated directory of Barangay DRRMCs contact
numbers.
STEPS/ PERSON
DURATION REQUIRMENTS FEES LOCATION
PROCESSES RESPONSIBLE
1. To timely received NONE Ruby Joy
early warnings 1. Hourly Cervantes -
(weather forecast, 30mins Monitoring on Operations and
climate outlook, water Weather Warning Division
level monitoring, Updates, MDRRMO
earthquake bulletin Climate Command and
and other Outlook, Operations
information) related Typhoon and Center
to disaster Earthquake
prevention, mitigation Bulletins and
and preparedness, other
kindly send a friend information
requests or follow as from Official
on facebook Website of
MDRRMO Molave or DOST-
kindly call our PAGASA and
MDRRMO 15 mins DOST-
Operations Center PHIVOLCS.
Hotline number Ruby Joy
09754927650 (TM) 2. Early
Cervantes -
09631149697 (TNT), warning
Operations and
(062) 945-2316 information
Warning Division
(PLDT) dissemination
of Weather
Bulletin,
Climate
Outlook,
Typhoon and

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 Earthquake
Bulletin posted
in the official
social media
account of
MDRRMO
Molave,
announces
through
MRadio 106.9
Mhz and
televise
through
Weather
Forecast LED
Wall.

3. Receives
Situational
15 mins Report from
the 25
For. Rocelo DR.
BDRRMCs of
Navarro –
Molave and
LDRRMO
record and
consolidate it
to Daily
Situational
Report.
TOTAL 60 mins

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 DISASTER RESPONSE SERVICES
Provision of emergency response and other services for emergencies and disaster
management.
Office or Municipal Disaster Risk Reduction and Management Office
Division:
Classification: Simple
Type of Government to Citizen
Transaction:
Who may avail: All citizens of Molave
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Emergency call through mobile phone,
landline or handheld radio to MDRRMO
Operations Center
2. Provide necessary information (Name of
caller, Address, Nature of Emergency,
Location, No. and status of victims involved,
etc.)
STEPS/ PERSON
DURATION REQUIRMENTS FEES LOCATION
PROCESSES RESPONSIBLE
1. Call 24/7 1. Monitoring NONE MDRRMO
MDRRMO daily of Base Radio, Command and
Operations Ruby Joy Operations
Hotline
Center Cervantes – Center
Numbers 24/7
Hotline Operations and
daily for
number Warning Division
possible
0963114969 provision of
7 (TNT), Emergency
0975492765
response and
0 (TM), (062) NONE
other services
945-2316
(PLDT) or for Disaster
radio 1 minute Management. Ruby Joy
frequency Cervantes –
148.95 Hz 2. Receives
Operations and
emergency
Warning Division
calls through
2. Provide the radio, phone or
necessary text and collect
information pertinent
to the information
receiving
(Name of
MDRRMO
Caller,
duty
Location,
personnel
(Name of Nature of
caller, Emergency,
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 Number and
status of the
victim(s) of the
emergency or
incident Ruby Joy
reported from Cervantes –
the client. Operations and
Warning Division
3. Dispatch
1 minute
and relay the
information Ruby Joy
gathered to the Cervantes –
responding Operations and
team. Warning Division
10-13
address, mins. 4. Provide
nature of average appropriate
emergency, responding assistance to
location, time the client.
number of depends (emergency
victims upon the response,
involved) location of ambulance
the service,
reported Ruby Joy
disaster Cervantes –
incident management Operations and
and other Warning Division
related
services)
For. Rocelo DR.
5. Gather Navarro –
15 minutes LDRRMO
information
and details
vital for the
incident report
preparations
and record it to
daily response
logbook.

TOTAL 15-30 NONE

minutes
average
responding
time
depending
on the

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 location of
incident
DISASTER RESPONSE SERVICES
Provision of other man haul services.
Office or Municipal Disaster Risk Reduction and Management Office
Division:
Classification: Simple
Type of Government to Citizen
Transaction:
Who may avail: All citizens of Molave
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Other logistics services MDRRMO Command and Operations
Center
STEPS/ DURATI REQUIREME PERSON
FEES LOCATION
PROCESSES ON NTS RESPONSIBLE
1. Submit
request letter
5 mins Note from NONE Teodulo Jr. L.
addressed to
the Solis – Mayor’s
Municipal
Municipal Administration Office
Mayor, attention
Mayor and Training
to MDRRMO Division
2. Coordinate to
the concerned
division/section

3. Determination
of the available/
status of the
vehicle being
requested.
MDRRMO
4. Scheduling of Command
the vehicle and
5 mins Operations
being required. For. Rocelo DR.
Navarro – Center
5. Inform the LDRRMO
requesting entity
of the status of
their request
10
TOTAL
mins

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 FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
How feed backs are processed
How to file a complaint
How complaints are processed
Page
Answer the client feedback form and drop
it at designated drop box in front of the
MDRRMO Command and Operations
Center.
1. The MDRRM Office Admin and
Training Staff will read all
compliant drops by client and will
compile and records all feedback
submitted on a daily basis.
2. Feedback requiring answers are
forwarded to MDRRM Officer and
will notify the concerned
MDRRMO personnel and required
to answer within three (3) days of
the receipt of the feedback.
3. The answer of the office is then
relayed to the citizen.
To file a complaint, Client may:
1. Call MDRRMO Citizen’s
Complaint Hotline Number:
09631149697
2. Email your complaints at
rocelonavarro@gmail.com
3. Drop it at designated drop box in
front of the MDRRMO Operations
Center.
1. The MDRRMO Admin and
Training Staff read the complaints
of citizens or other government
agencies on a daily basis and
evaluate each complaint.
2. The Admin and Training Officer
will create a report after evaluation
and shall submit it to the MDRRM
Officer for appropriate action.
3. The Admin and Training Staff will
give the feedback to the client.
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Contact Information of Emergency Hotline Number:
Municipal Disaster Risk Reduction 09631149697 (SMART)
09754927650 (GLOBE)
and Management Office – Molave
(062) 945-2316 (PLDT)
Citizen’s Complaint Hotline Number:
09631149697/ 09754927650
Email Address:
rocelonavarro@gmail.com
Facebook Account
https://www.facebook.com/mdrrmc

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