(t- Report # Orders # # Failed % Fail Logistics UTR UTR

DT (min)
dimension) Date Completed Deliveries Orders Rate Index (Rooster) (Hurrier)

2021-08 Total 202 202 7 3.3% 35.69 0.85 0.86 30.3

2021-08-02 93 93 4 4.1% 41.42 0.80 0.80 33.3
2021-08-01 109 109 3 2.7% 31.12 0.90 0.92 27.9
2021-07 Total 2,425 2,426 251 9.4% 36.11 0.96 0.96 34.8
2021-07-31 94 94 7 6.9% 36.24 0.81 0.81 29.3
2021-07-30 86 86 14 14.0% 33.58 0.96 0.92 32.1
2021-07-29 101 101 14 12.2% 36.49 1.05 1.05 38.4
2021-07-28 108 108 4 3.6% 31.57 1.00 1.00 31.7
2021-07-27 94 94 10 9.6% 43.88 0.84 0.83 36.7
2021-07-26 83 83 8 8.8% 33.57 1.08 1.10 36.1
2021-07-25 80 80 8 9.1% 33.94 1.04 1.04 35.2
2021-07-24 73 73 5 6.4% 34.95 1.09 1.09 38.1
2021-07-23 69 69 1 1.4% 30.63 1.21 1.21 37.2
2021-07-22 55 55 7 11.3% 35.00 0.91 0.91 31.9
2021-07-21 18 18 6 25.0% 60.34 0.82 0.82 49.4
2021-07-20 77 77 9 10.5% 35.19 0.92 0.92 32.5
2021-07-19 61 61 10 14.1% 41.28 1.16 1.18 48.0
2021-07-18 88 88 6 6.4% 29.69 1.16 1.16 34.5
2021-07-17 95 95 9 8.7% 34.77 1.06 1.06 36.8
2021-07-16 92 92 9 8.9% 33.86 1.02 0.99 34.6
2021-07-15 80 80 13 14.0% 29.51 1.06 1.06 31.2
2021-07-14 101 101 5 4.7% 25.02 1.26 1.26 31.4
2021-07-13 71 71 7 9.0% 46.34 0.84 0.82 38.9
2021-07-12 69 69 2 2.8% 40.64 0.82 0.86 33.5
2021-07-11 75 75 10 11.8% 41.34 0.82 0.82 33.8
2021-07-10 79 79 16 16.8% 42.87 0.79 0.76 33.7
2021-07-09 74 74 7 8.6% 36.01 0.96 0.96 34.6
2021-07-08 86 86 7 7.5% 34.88 0.95 0.95 33.2
2021-07-07 75 75 13 14.8% 36.78 0.92 0.92 33.8
2021-07-06 65 65 7 9.7% 36.19 0.83 0.83 29.9
2021-07-05 70 70 9 11.4% 37.45 0.84 0.84 31.3
2021-07-04 95 95 10 9.5% 31.40 1.07 1.07 33.7
2021-07-03 71 72 9 11.3% 43.79 0.75 0.73 33.0
2021-07-02 50 50 4 7.4% 42.20 1.00 1.00 42.4
2021-07-01 90 90 5 5.3% 35.33 1.07 1.03 37.9
2021-06 Total 1,722 1,722 215 11.1% 41.07 0.88 0.89 36.2
2021-06-30 59 59 13 18.1% 52.99 0.82 0.82 43.5
2021-06-29 62 62 4 6.1% 37.32 1.00 1.00 37.5
2021-06-28 69 69 6 8.0% 39.99 0.81 0.83 32.4
2021-06-27 51 51 8 13.6% 53.57 0.74 0.67 39.9
2021-06-26 55 55 4 6.8% 42.49 0.82 0.77 34.9
2021-06-25 58 58 6 9.4% 31.29 0.98 0.98 30.6
2021-06-24 61 61 4 6.2% 35.98 0.88 0.87 31.8
2021-06-23 53 53 4 7.0% 39.90 0.85 0.85 33.8
2021-06-22 73 73 5 6.4% 29.69 1.13 1.23 33.5
2021-06-21 69 69 11 13.8% 34.31 0.97 0.96 33.2
2021-06-20 58 58 9 13.4% 56.22 0.67 0.60 37.6
2021-06-19 43 43 7 14.0% 39.84 1.06 1.06 42.2
2021-06-18 49 49 8 14.0% 32.79 1.08 0.99 35.3
2021-06-17 50 50 8 13.8% 52.47 0.62 0.62 32.5
2021-06-16 65 65 7 9.7% 35.12 1.04 0.99 36.4
2021-06-15 62 62 4 6.1% 49.13 0.75 0.76 36.8
2021-06-14 56 56 14 20.0% 47.57 0.89 1.01 42.4
2021-06-13 67 67 8 10.7% 32.87 1.05 1.05 34.6
2021-06-12 42 42 6 12.5% 50.16 0.79 0.79 39.6
2021-06-11 67 67 4 5.6% 34.67 1.23 1.31 42.5
2021-06-10 66 66 6 8.3% 39.57 1.02 1.02 40.5
2021-06-09 58 58 5 7.9% 40.89 0.86 0.89 35.2
2021-06-08 56 56 4 6.7% 42.06 0.71 0.77 30.0
2021-06-07 57 57 6 9.5% 41.63 0.87 0.86 36.2
2021-06-06 62 62 14 18.4% 44.58 0.82 0.87 36.6
2021-06-05 50 50 8 13.8% 43.63 0.82 0.81 35.9
2021-06-04 51 51 5 8.9% 36.00 0.98 0.98 35.4
2021-06-03 45 45 5 10.0% 50.62 0.72 0.72 36.3
2021-06-02 58 58 10 14.7% 37.53 0.94 1.06 35.4
2021-06-01 50 50 12 19.4% 36.38 1.03 1.03 37.6
 Mean % Non % Non % Orders
Promised % Order % Idle % Food
Promised % DT < 20 % DT > 45 Food Tagged w Food is
DT (min) Late > 10 Time Orders
DT (min) Orders Orders Ready

31.1 29.2 18.3% 28.7% 18.8% 54.68% 100.0% 36.8%

33.3 31.2 17.0% 19.4% 24.7% 56.18% 100.0% 44.3%
29.3 27.4 19.4% 36.7% 13.8% 53.22% 100.0% 30.4%
32.8 32.8 18.1% 16.0% 20.4% 48.02% 99.7% 0.3% 43.9%
31.3 29.8 13.8% 24.5% 12.8% 56.22% 100.0% 30.7%
32.4 31.3 15.0% 19.8% 14.0% 49.19% 100.0% 30.0%
33.1 33.3 30.1% 15.8% 29.7% 36.18% 100.0% 40.0%
32.8 31.6 12.2% 19.4% 15.7% 48.35% 99.1% 0.9% 42.0%
31.9 30.9 25.8% 16.0% 23.4% 50.14% 98.9% 1.1% 34.6%
31.3 30.0 28.2% 15.7% 24.1% 38.27% 98.8% 1.2% 36.3%
33.2 33.7 17.6% 18.8% 22.5% 45.05% 100.0% 40.9%
33.5 34.6 23.4% 13.7% 24.7% 43.53% 100.0% 46.2%
32.7 33.5 26.7% 11.6% 23.2% 44.46% 100.0% 50.0%
29.9 30.0 18.0% 16.4% 18.2% 52.27% 100.0% 29.0%
33.9 34.9 61.9% 0.0% 50.0% 61.30% 100.0% 54.2%
32.2 32.2 15.5% 19.5% 15.6% 53.22% 100.0% 41.9%
30.3 32.4 41.2% 11.5% 42.6% 41.17% 100.0% 40.8%
33.1 33.7 17.3% 13.6% 17.0% 39.25% 98.9% 1.1% 39.4%
31.5 32.4 19.3% 10.5% 24.2% 40.11% 100.0% 43.3%
31.2 31.8 16.5% 21.7% 21.7% 45.96% 100.0% 39.6%
30.8 31.0 17.4% 26.3% 13.8% 44.63% 100.0% 37.6%
32.1 32.8 6.5% 23.8% 12.9% 48.42% 99.0% 1.0% 55.7%
34.5 34.8 19.0% 12.7% 28.2% 51.61% 100.0% 53.8%
33.3 33.3 18.5% 10.1% 18.8% 55.03% 100.0% 42.3%
33.1 32.0 13.6% 14.7% 22.7% 59.15% 98.7% 1.3% 43.5%
33.9 32.3 15.2% 11.4% 16.5% 55.04% 97.5% 2.5% 43.2%
34.6 35.0 14.7% 12.2% 20.3% 45.89% 100.0% 48.1%
34.1 33.9 14.1% 9.3% 16.3% 45.38% 100.0% 59.1%
34.0 34.7 15.5% 13.3% 21.3% 47.97% 100.0% 51.1%
32.8 32.6 5.4% 21.5% 10.8% 49.99% 100.0% 48.6%
34.4 34.1 13.4% 15.7% 15.7% 54.73% 100.0% 41.8%
34.3 34.7 10.7% 16.8% 16.8% 43.64% 100.0% 47.6%
34.2 33.2 9.5% 12.7% 15.5% 57.67% 100.0% 48.8%
33.8 34.9 23.8% 4.0% 32.0% 38.31% 100.0% 42.6%
34.9 34.1 18.8% 18.9% 23.3% 41.57% 100.0% 67.4%
32.8 33.1 21.2% 12.6% 23.3% 52.13% 99.8% 0.2% 45.7%
34.3 34.0 40.0% 8.5% 44.1% 48.20% 98.3% 1.7% 45.8%
32.7 32.9 17.5% 19.4% 25.8% 45.72% 100.0% 56.1%
33.2 33.4 10.8% 10.1% 11.6% 58.09% 100.0% 40.0%
35.5 36.4 17.0% 5.9% 33.3% 55.00% 100.0% 37.3%
33.6 33.3 14.3% 14.5% 21.8% 50.81% 98.2% 1.8% 50.8%
32.2 32.1 9.8% 15.5% 12.1% 47.45% 100.0% 39.1%
32.5 32.7 18.5% 24.6% 23.0% 57.44% 100.0% 0.0% 36.9%
31.1 30.7 16.7% 11.3% 22.6% 54.00% 100.0% 35.1%
32.4 32.1 15.4% 12.3% 16.4% 42.65% 100.0% 52.6%
32.2 32.3 13.6% 15.9% 14.5% 47.82% 98.6% 1.4% 55.0%
32.7 32.2 20.4% 8.6% 19.0% 60.79% 100.0% 44.8%
33.1 33.9 39.0% 9.3% 39.5% 46.92% 100.0% 60.0%
33.3 33.8 18.2% 10.2% 24.5% 40.78% 100.0% 50.9%
31.6 30.0 18.4% 20.0% 20.0% 63.31% 100.0% 46.6%
31.8 34.1 20.3% 13.8% 20.0% 44.39% 100.0% 43.1%
34.2 33.8 18.2% 8.1% 21.0% 56.34% 100.0% 53.0%
34.4 35.4 29.8% 3.6% 30.4% 45.13% 100.0% 45.7%
31.8 33.2 26.2% 14.9% 26.9% 53.88% 100.0% 45.3%
33.5 35.4 24.2% 4.8% 26.2% 57.12% 100.0% 43.8%
33.5 35.2 35.1% 9.0% 38.8% 29.02% 100.0% 46.5%
34.0 35.2 32.8% 12.1% 27.3% 47.48% 100.0% 37.5%
31.5 31.5 12.0% 10.3% 13.8% 57.58% 100.0% 41.3%
32.0 27.8 12.0% 17.9% 8.9% 65.05% 100.0% 46.7%
31.4 31.8 17.3% 10.5% 17.5% 46.82% 100.0% 31.7%
32.2 32.9 27.6% 16.1% 22.6% 47.67% 100.0% 42.1%
31.2 31.8 23.5% 10.0% 24.0% 58.67% 100.0% 44.8%
32.1 32.5 19.1% 9.8% 17.6% 41.87% 100.0% 53.6%
33.1 33.5 31.1% 15.6% 28.9% 67.21% 100.0% 48.0%
32.9 34.4 19.6% 20.7% 24.1% 53.99% 100.0% 50.0%
34.1 33.8 23.8% 10.0% 32.0% 49.08% 100.0% 48.4%
 % Stacked
% Over % Rider
% Stacked Deliveries % Single % Double % Triple Working % Break
Triple Acceptanc Reaction
Deliveries (Intravendo Stacks Stacks Stacks Hours (h) Hours
Stacks e Rate Time (min)
r)

8.9% 8.9% 8.9% 0.0% 0.0% 0.0% 66.2% 238 6.9% 0.2
8.6% 8.6% 8.6% 0.0% 0.0% 0.0% 61.3% 116 3.8% 0.2
9.2% 9.2% 9.2% 0.0% 0.0% 0.0% 71.3% 122 9.7% 0.2
14.6% 14.6% 12.9% 1.5% 0.2% 0.0% 57.7% 2,519 12.5% 0.2
11.7% 11.7% 8.5% 3.2% 0.0% 0.0% 71.8% 116 9.8% 0.2
15.1% 15.1% 14.0% 1.2% 0.0% 0.0% 58.9% 90 21.7% 0.2
23.8% 23.8% 23.8% 0.0% 0.0% 0.0% 42.8% 96 12.2% 0.2
7.4% 7.4% 7.4% 0.0% 0.0% 0.0% 67.1% 108 6.6% 0.2
14.9% 14.9% 14.9% 0.0% 0.0% 0.0% 57.5% 113 3.8% 0.2
21.7% 21.7% 18.1% 3.6% 0.0% 0.0% 64.0% 77 10.3% 0.2
17.5% 17.5% 10.0% 7.5% 0.0% 0.0% 63.0% 77 3.2% 0.2
32.9% 32.9% 19.2% 8.2% 5.5% 0.0% 52.0% 67 25.2% 0.2
17.4% 17.4% 17.4% 0.0% 0.0% 0.0% 46.0% 57 25.5% 0.2
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 53.8% 60 13.9% 0.2
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 22 30.4% 0.2
18.2% 18.2% 18.2% 0.0% 0.0% 0.0% 38.8% 83 12.8% 0.2
32.8% 32.8% 23.0% 9.8% 0.0% 0.0% 43.7% 53 26.3% 0.2
11.4% 11.4% 8.0% 3.4% 0.0% 0.0% 55.4% 76 20.0% 0.2
21.1% 21.1% 21.1% 0.0% 0.0% 0.0% 56.5% 90 7.8% 0.2
19.6% 19.6% 16.3% 3.3% 0.0% 0.0% 77.3% 90 6.8% 0.2
12.5% 12.5% 12.5% 0.0% 0.0% 0.0% 63.4% 76 12.5% 0.2
17.8% 17.8% 17.8% 0.0% 0.0% 0.0% 57.5% 80 7.4% 0.2
12.7% 12.7% 8.5% 4.2% 0.0% 0.0% 66.1% 85 12.1% 0.2
14.5% 14.5% 14.5% 0.0% 0.0% 0.0% 67.0% 84 9.1% 0.2
2.7% 2.7% 2.7% 0.0% 0.0% 0.0% 65.6% 92 11.3% 0.3
10.1% 10.1% 10.1% 0.0% 0.0% 0.0% 68.2% 101 4.7% 0.2
13.5% 13.5% 13.5% 0.0% 0.0% 0.0% 68.1% 77 16.7% 0.2
14.0% 14.0% 14.0% 0.0% 0.0% 0.0% 68.3% 90 13.5% 0.2
16.0% 16.0% 16.0% 0.0% 0.0% 0.0% 55.0% 82 7.5% 0.2
6.2% 6.2% 6.2% 0.0% 0.0% 0.0% 73.4% 79 8.4% 0.3
8.6% 8.6% 8.6% 0.0% 0.0% 0.0% 45.2% 84 10.3% 0.2
13.7% 13.7% 13.7% 0.0% 0.0% 0.0% 76.4% 88 6.9% 0.3
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 47.9% 94 9.7% 0.3
22.0% 22.0% 16.0% 6.0% 0.0% 0.0% 58.3% 50 24.0% 0.3
8.9% 8.9% 8.9% 0.0% 0.0% 0.0% 59.3% 84 19.8% 0.3
10.0% 10.0% 8.9% 1.1% 0.0% 0.0% 39.9% 1,951 19.2% 0.3
15.3% 15.3% 10.2% 5.1% 0.0% 0.0% 40.5% 72 16.7% 0.3
9.7% 9.7% 9.7% 0.0% 0.0% 0.0% 40.6% 62 17.6% 0.3
11.6% 11.6% 11.6% 0.0% 0.0% 0.0% 41.1% 85 2.6% 0.2
11.8% 11.8% 11.8% 0.0% 0.0% 0.0% 64.0% 69 12.6% 0.3
7.3% 7.3% 7.3% 0.0% 0.0% 0.0% 51.3% 67 15.6% 0.3
6.9% 6.9% 6.9% 0.0% 0.0% 0.0% 59.4% 59 6.2% 0.2
9.8% 9.8% 9.8% 0.0% 0.0% 0.0% 54.8% 69 13.5% 0.3
13.2% 13.2% 13.2% 0.0% 0.0% 0.0% 64.6% 63 14.0% 0.2
5.5% 5.5% 5.5% 0.0% 0.0% 0.0% 64.5% 65 2.9% 0.3
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 42.9% 71 15.6% 0.3
13.8% 13.8% 8.6% 5.2% 0.0% 0.0% 36.6% 87 14.4% 0.2
14.0% 14.0% 14.0% 0.0% 0.0% 0.0% 21.4% 41 28.1% 0.3
16.3% 16.3% 16.3% 0.0% 0.0% 0.0% 21.5% 46 32.5% 0.3
6.0% 6.0% 6.0% 0.0% 0.0% 0.0% 56.6% 81 18.3% 0.3
7.7% 7.7% 7.7% 0.0% 0.0% 0.0% 38.1% 63 30.3% 0.3
9.7% 9.7% 9.7% 0.0% 0.0% 0.0% 39.6% 83 15.4% 0.3
16.1% 16.1% 10.7% 5.4% 0.0% 0.0% 37.4% 63 11.5% 0.3
22.4% 22.4% 17.9% 4.5% 0.0% 0.0% 35.7% 64 17.8% 0.3
9.5% 9.5% 9.5% 0.0% 0.0% 0.0% 30.3% 53 37.8% 0.3
10.4% 10.4% 9.0% 1.5% 0.0% 0.0% 50.0% 55 28.3% 0.3
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 36.4% 65 23.6% 0.3
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 46.8% 67 26.3% 0.3
3.6% 3.6% 3.6% 0.0% 0.0% 0.0% 47.6% 79 10.9% 0.3
8.8% 8.8% 3.5% 5.3% 0.0% 0.0% 48.4% 66 16.7% 0.3
14.5% 14.5% 9.7% 4.8% 0.0% 0.0% 32.7% 75 28.9% 0.3
16.0% 16.0% 16.0% 0.0% 0.0% 0.0% 28.4% 61 30.8% 0.3
3.9% 3.9% 3.9% 0.0% 0.0% 0.0% 61.7% 52 20.8% 0.3
13.3% 13.3% 13.3% 0.0% 0.0% 0.0% 38.7% 63 18.4% 0.2
10.3% 10.3% 10.3% 0.0% 0.0% 0.0% 32.5% 62 22.5% 0.3
18.0% 18.0% 18.0% 0.0% 0.0% 0.0% 28.9% 48 20.3% 0.2
 At Vendor
Rider Vendor To At Customer Est. Prep
Hold Back To Vendor At Vendor Time -
Accepting Walk in Customer Customer walk in Buffer
Time (min) Time (min) Time (min) Cleaned
Time (min) Time (min) Time (min) Time (min) time (min) (min)
(min)

2.3 2.0 3.4 4.0 13.0 5.2 10.1 5.1 2.3 1.8
2.6 2.6 4.3 4.2 13.6 5.0 11.4 5.0 2.3 2.0
2.1 1.4 2.7 3.8 12.4 5.4 8.9 5.2 2.3 1.7
4.1 3.2 5.2 4.0 12.8 5.2 10.5 4.7 2.2 1.7
2.2 2.5 3.1 4.0 13.1 4.5 9.8 5.3 2.4 1.9
3.3 2.4 4.3 3.9 12.7 4.8 9.1 5.8 2.7 1.8
6.1 3.3 5.2 3.9 12.6 6.0 12.6 5.3 2.5 1.9
2.7 1.6 3.8 4.0 14.1 6.1 10.0 5.0 2.3 1.6
3.8 2.4 4.8 3.7 14.6 7.6 11.1 5.2 2.5 1.5
2.9 3.3 6.8 3.7 13.5 7.6 11.0 4.8 2.2 1.4
4.3 3.7 6.7 3.9 12.7 5.4 10.3 3.7 1.6 1.6
4.1 3.1 5.4 3.8 16.3 8.5 11.0 3.1 1.7 1.6
8.6 8.0 7.8 3.6 9.7 4.5 8.8 4.1 1.9 1.3
3.2 4.8 7.9 3.6 8.7 3.3 10.6 4.7 1.9 1.2
17.6 12.3 7.4 3.6 13.1 6.4 8.5 4.1 2.0 1.4
3.8 2.6 5.8 3.9 11.7 4.4 10.7 4.2 2.1 1.6
9.5 8.1 9.0 3.9 12.6 7.9 10.1 4.6 2.1 1.5
3.9 2.5 5.3 4.1 12.0 4.4 12.1 5.3 2.4 1.7
5.5 3.7 5.5 4.2 12.0 5.3 10.8 4.8 2.3 1.7
3.5 4.7 5.7 4.2 13.2 5.9 9.6 4.4 2.1 1.6
3.4 3.6 5.5 4.0 11.2 4.7 9.4 4.5 2.2 1.6
4.8 3.6 5.3 4.1 10.2 3.7 8.5 4.3 1.9 1.6
3.5 1.6 3.9 4.2 16.5 7.7 11.6 4.9 2.5 1.8
3.7 2.1 3.9 4.1 14.2 5.3 10.4 4.5 2.1 1.7
2.3 1.5 4.5 4.0 13.6 4.7 10.5 4.9 2.2 1.7
1.7 2.0 4.5 4.4 13.8 4.5 11.7 5.1 2.4 1.7
4.7 3.6 5.6 4.0 12.8 5.1 9.7 4.6 2.4 1.7
4.8 1.9 5.4 4.4 12.9 4.8 9.0 4.3 1.9 2.0
2.1 1.9 5.0 4.2 14.4 5.4 11.2 4.8 2.0 1.8
1.5 1.3 4.1 4.1 12.2 3.5 10.0 5.0 2.6 1.7
2.6 1.4 4.6 4.3 11.9 3.1 12.0 5.5 2.4 1.9
2.2 2.6 4.3 4.2 12.3 4.1 11.2 4.4 1.9 1.7
2.7 1.7 5.5 4.2 12.4 3.5 11.0 5.5 2.6 1.8
9.5 7.5 5.6 4.3 14.4 6.7 10.8 4.8 2.2 1.8
5.5 2.9 5.0 4.1 11.8 4.1 11.2 4.8 2.2 1.8
5.2 3.5 5.7 4.0 12.9 5.5 11.2 4.9 2.3 1.9
7.0 3.5 5.4 4.3 14.2 6.9 15.4 5.3 2.5 1.8
6.5 4.3 7.3 4.1 12.1 5.4 9.8 4.5 2.1 1.8
3.2 1.7 3.3 4.2 14.9 4.5 10.3 5.6 2.8 1.8
3.2 2.4 5.8 4.3 14.4 5.6 13.3 4.7 2.4 1.8
2.2 1.5 4.5 4.2 14.6 5.7 11.5 6.1 2.8 1.8
2.8 2.3 5.0 3.8 12.2 4.8 10.1 4.3 2.1 1.9
3.2 1.6 4.2 4.1 10.8 3.3 12.1 5.4 2.8 1.8
2.7 2.2 4.3 3.9 15.3 7.4 9.2 5.2 2.4 2.0
3.0 2.8 4.9 3.8 14.3 6.4 10.2 4.8 2.3 1.9
4.5 2.1 4.2 4.1 12.2 4.5 10.5 4.8 2.3 2.0
5.2 2.4 4.5 4.1 13.9 6.3 12.8 5.2 2.3 1.7
11.6 4.6 7.4 3.9 10.4 6.4 12.5 5.5 2.6 1.8
6.5 4.3 4.6 4.1 14.5 6.8 8.9 4.7 2.1 2.0
1.3 3.0 4.2 4.4 15.3 5.0 11.8 5.1 2.6 1.6
5.4 5.1 5.2 4.2 12.8 5.2 11.4 5.1 2.0 1.8
4.3 2.5 6.0 4.0 13.3 5.3 12.2 4.6 2.1 1.8
6.9 5.5 8.5 4.3 12.5 6.1 12.9 5.1 2.2 1.8
4.0 2.7 6.1 4.0 13.6 7.4 10.2 4.8 2.1 1.7
7.7 3.8 5.0 4.1 15.3 7.4 10.9 3.4 1.8 1.8
7.1 4.6 7.6 3.8 11.3 4.8 15.9 5.3 2.7 1.9
8.6 3.7 5.1 4.2 14.2 5.6 9.8 5.0 2.2 1.9
3.8 3.4 6.2 4.1 11.0 4.8 13.3 4.4 2.1 1.7
4.0 1.9 5.1 3.8 11.0 4.3 8.4 4.2 2.1 1.9
4.4 5.0 5.5 4.1 12.4 5.0 11.7 4.5 2.0 1.9
6.2 5.2 8.7 3.8 10.7 5.4 11.3 3.5 1.7 2.0
4.7 5.1 6.3 3.8 13.0 5.5 10.6 4.6 2.4 1.9
5.0 5.0 7.3 4.0 11.7 5.2 9.2 5.2 2.4 1.9
5.8 4.3 7.5 4.1 11.5 3.3 10.8 4.5 1.8 1.9
7.6 3.4 6.0 3.9 12.1 5.4 9.3 5.1 2.2 2.1
9.0 5.3 6.0 3.7 11.6 5.8 9.9 4.0 2.1 1.8
 Assumed Pickup Dropoff
Est. Prep P-D
Actual % Vendor % Rider Distance Distance % Order % Rider % Vendor
Duration Distance
Prep Time Late > 10 Late > 10 Mnhattan Manhattan Late > 5 Late > 5 Late > 5
(min) (km)
(min) (km) (km)

13.4 12.9 23.1% 1.0% 0.53 1.34 1.37 27.4% 1.5% 36.7%
14.7 14.7 20.4% 0.0% 0.62 1.49 1.52 29.5% 1.1% 36.6%
12.2 11.4 25.5% 1.8% 0.46 1.21 1.23 25.5% 1.8% 36.8%
14.6 13.8 19.4% 3.3% 0.77 1.31 1.36 27.4% 5.3% 34.9%
13.3 12.0 16.1% 0.0% 0.48 1.30 1.38 16.1% 1.1% 31.2%
14.3 13.4 18.6% 3.2% 0.62 1.17 1.23 17.5% 4.3% 36.0%
13.7 11.4 28.7% 7.6% 0.77 1.31 1.33 45.2% 11.4% 43.6%
14.4 13.2 27.8% 0.0% 0.61 1.42 1.49 26.5% 0.9% 39.8%
13.9 13.3 29.3% 4.1% 0.62 1.29 1.34 36.0% 8.2% 50.0%
13.1 11.8 28.4% 3.6% 0.84 1.32 1.38 38.5% 7.1% 54.3%
14.8 15.0 23.7% 3.7% 0.93 1.20 1.30 25.7% 4.9% 36.8%
15.1 13.8 30.4% 4.1% 0.72 1.15 1.26 35.9% 4.1% 52.2%
13.9 13.0 14.1% 4.5% 1.14 1.27 1.29 33.3% 7.5% 28.1%
11.8 13.9 11.8% 7.0% 1.13 1.59 1.59 30.0% 8.8% 27.5%
16.8 15.8 21.1% 5.0% 1.55 1.34 1.34 76.2% 10.0% 47.4%
14.4 14.0 13.5% 3.9% 0.87 1.23 1.32 26.8% 3.9% 33.8%
12.5 12.7 27.3% 9.8% 1.09 0.98 1.10 51.0% 13.1% 43.6%
14.6 14.6 14.1% 3.4% 0.89 1.45 1.53 28.4% 5.6% 32.9%
13.8 14.5 18.6% 8.4% 0.71 1.16 1.22 31.3% 11.6% 36.0%
13.6 13.6 17.6% 1.1% 0.86 1.27 1.29 31.6% 3.4% 27.1%
13.6 11.6 17.3% 1.2% 0.75 1.16 1.21 21.7% 2.4% 24.7%
14.1 14.2 12.4% 2.0% 0.82 1.37 1.38 18.5% 5.1% 27.8%
15.8 14.0 24.2% 4.2% 0.68 1.42 1.46 34.5% 4.2% 47.0%
15.7 14.5 18.2% 1.5% 0.62 1.28 1.33 26.2% 4.5% 33.3%
15.0 14.2 12.2% 2.6% 0.64 1.40 1.41 22.7% 2.6% 36.5%
15.6 14.6 21.7% 0.0% 0.62 1.49 1.52 25.3% 1.2% 32.5%
16.1 14.5 18.8% 2.7% 1.03 1.23 1.27 23.5% 4.1% 33.3%
16.5 16.6 26.2% 3.4% 0.71 1.04 1.06 20.5% 8.0% 33.3%
15.8 15.8 24.4% 1.3% 0.75 1.37 1.46 23.9% 1.3% 37.2%
14.9 14.5 9.4% 0.0% 0.72 1.28 1.32 10.7% 1.6% 25.0%
15.7 15.4 9.1% 0.0% 0.73 1.52 1.55 23.9% 3.0% 18.2%
15.3 13.4 10.0% 1.1% 0.68 1.45 1.51 14.7% 3.2% 27.8%
15.7 15.5 10.1% 4.1% 0.76 1.46 1.46 14.3% 5.5% 29.0%
15.0 14.1 33.3% 0.0% 0.77 1.15 1.19 33.3% 2.2% 44.4%
15.8 12.4 13.6% 8.9% 0.74 1.40 1.42 25.0% 11.1% 19.8%
14.6 14.2 21.3% 5.4% 0.84 1.30 1.32 32.6% 8.0% 38.4%
15.6 14.3 27.3% 8.1% 0.68 1.24 1.29 58.0% 16.1% 41.8%
14.7 14.2 19.3% 6.6% 1.09 1.26 1.29 33.3% 11.5% 38.6%
15.5 11.6 13.8% 0.0% 0.55 1.37 1.38 20.0% 1.5% 32.3%
16.0 15.4 26.4% 1.9% 0.82 1.67 1.75 27.7% 5.6% 45.3%
15.8 15.9 15.4% 1.9% 0.71 1.44 1.45 16.3% 3.8% 32.7%
14.7 15.3 17.2% 1.6% 0.92 1.18 1.18 23.5% 3.3% 46.6%
14.2 14.7 10.9% 4.9% 0.66 1.44 1.47 27.8% 4.9% 23.6%
14.0 14.2 34.7% 2.0% 0.67 1.27 1.34 31.3% 2.0% 51.0%
14.6 13.3 27.3% 1.4% 0.71 1.28 1.29 30.8% 1.4% 43.9%
14.6 14.1 15.4% 4.3% 0.76 1.30 1.30 27.3% 4.3% 32.3%
14.4 15.8 27.6% 1.7% 0.70 1.44 1.43 40.7% 3.4% 41.4%
14.4 11.6 26.5% 22.7% 1.14 1.30 1.31 46.3% 27.3% 41.2%
14.9 15.1 28.6% 3.8% 1.02 1.06 1.13 27.3% 5.7% 51.0%
13.8 11.9 13.0% 1.8% 0.46 1.33 1.33 26.5% 1.8% 35.2%
13.6 14.0 16.9% 4.4% 0.75 1.51 1.54 35.6% 5.9% 35.4%
16.1 17.0 16.9% 3.2% 0.92 1.39 1.42 34.5% 4.8% 39.0%
15.3 15.6 27.8% 5.1% 0.92 1.46 1.54 47.4% 13.6% 48.1%
13.8 15.2 29.7% 5.8% 0.67 1.14 1.18 41.0% 11.6% 43.8%
14.8 14.7 31.4% 12.5% 0.90 1.39 1.45 33.3% 15.0% 54.3%
14.9 14.1 13.3% 7.7% 1.01 1.25 1.24 42.1% 16.9% 31.7%
15.8 15.9 28.1% 14.5% 0.88 1.29 1.29 37.5% 17.4% 42.1%
13.3 12.4 15.7% 3.7% 0.79 1.48 1.48 26.0% 5.6% 31.4%
14.3 13.6 15.4% 5.4% 0.69 1.15 1.15 18.0% 7.1% 28.8%
13.4 14.7 14.0% 3.8% 1.00 1.25 1.29 25.0% 3.8% 32.0%
13.8 13.0 24.1% 4.9% 1.23 1.15 1.18 34.5% 6.6% 41.4%
14.3 12.7 25.5% 1.9% 1.01 1.15 1.16 35.3% 3.8% 33.3%
14.2 15.3 22.4% 5.7% 1.03 1.29 1.28 31.9% 11.3% 38.8%
15.2 14.4 7.5% 13.0% 0.90 1.16 1.18 37.8% 13.0% 25.0%
14.6 14.5 18.9% 6.9% 0.93 1.20 1.20 27.5% 8.6% 35.8%
14.5 12.3 33.3% 5.9% 0.93 1.08 1.10 33.3% 7.8% 37.5%
 Avg
Delivery
Area Size

9
10
8
9
8
8
8
9
8
9
8
8
8
8
8
9
8
9
9
8
8
10
9
9
9
10
9
8
9
9
9
9
10
9
9
9
9
9
10
10
11
10
10
10
10
10
10
9
9
9
9
10
10
9
9
9
9
9
9
9
9
8
8
9
8
9