1.

Review the assessment 1 scenario information and simulated business documentation, including
the policies and procedures for Melbourne Car World, in the additional information.

Melbourne Car Word is a growing business and the business has high potential to grow as well. It is
presently undertaking a review of its customer service policies and procedures to ensure continuous
improvement in line with industry best practice models and voluntary codes of practice. Simulation is
the imitation of the operation of a real-world process or system over time. The act of simulating
something first requires that a model is developed; this model represents the key characteristics
behavior and functions of the selected physical or abstract system or process.

The model represents the system itself, whereas the simulation represents the operation of the system
over time. Policies and procedures are the key element to conduct policies in place as a guideline for
appropriate employee behavior, and they outline things such as proper dress code, workplace safety
procedures, harassment policies and policies regarding computer and Internet usage. In line with
company values and to exploit market trends towards larger working families, Melbourne Car World,
after completing a tendering process as per company policy, has partnered with XYZ Childcare to run
children’s play and learning centres in all dealerships for staff and customers. This privacy policy sets out
our policies on the management of personal information – that is, how we collect personal information,
the purposes for which we use this information, and to whom this information is disclosed