a description of analysis you undertook to complete assessment tasks

Analysis of:
Customer Feedback Survey The team performance of team member 1 for the first quarter of
the financial year are given below. The team performance of the first quarter was a
satisfactory one regarding the target that was to achieve. To achieve $170,000 sales per
quarter the team has successfully managed to have sales of $155,000. Likewise, the team has
successfully managed to gain 87% in service duties to standard quality with a customer focus.
Regarding the training part, the team had some disappointment as in the training of 10 hours
the team has only managed to have a training of 7 hours. Regarding the work processes as
per MCW policy and procedures, the team had performed very well and has achieved the
mark of 75%.
Analysiis of Sales It is especially important to include the analysis when you are developing
your marketing plan each year. Your sales analysis will also help you identify where your
strengths lie within your product or service range. Your sales and marketing activities can
then be allocated accordingly to support the products or services that represent the greatest
opportunity for future profitable growth.
Analysis of Team sales performance against budget in too many organisations the production
of results compared to budget is seen as the end of the process. If no action is taken on the
basis of management accounts, then there is little point in producing them and even less
point in wasting management time discussing them.
Analysis of expenses against budget performance in too many organisations the production
of results compared to budget is seen as the end of the process. If no action is taken on the
basis of management accounts, then there is little point in producing them and even less
point in wasting management time discussing them.
how you applied models and accepted standards and principles of customer service
Customer service Models used:
Melbourne Car World can review methods of improving team members by Kim Larkins of KSL
Training. Staff are humans too, hence stop making them work non-stop like robots or
machines. They have feelings, families, and dreams to fulfil. Happy customers do come from
happy staff because ‘behaviour breeds behaviour’. Staff need to be rewarded, appreciated
and valued just like other beings. Other technical trainings (induction visit to other
departments, etc.) about automotive industries are equally important, that is no doubt, but
what is the use of them without a highly motivated team?
what you learned
importance of sales training and customers service and impact it has to reduce sales and send
customers to competitors.
Some sales people of Melbourne Car World also seem to fail to understand their customers’
needs. They are more likely to emphasize on sales rather than the quality of customers’
satisfaction. This results in the poor performance of the service.