10th August 2021

Dear Customer,

ACCOUNT SUSPENSION

We have over the past week had customers reported to having old outstanding invoices placed
on suspension impacting new booking creation and cargo release.

This was following notifications which were duly sent to customers involved.

However, in view of impact and feedback from engagements with stakeholders, suspension will
be lifted from today to allow for further discussion and resolution of all cases.

We remain available to all Customers to address any concerns for amicable resolution.

Please do not hesitate to reach out to us on any of our communication channels:

Email: ghfinml@maersk.com

Phone: 0307084842

or reach out to edmund.sasu.ntiamoah@maersk.com for any escalations.

We regret any inconvenience this may have caused to Customers who may have also been
suspended erroneously during this exercise.

Maersk Ghana Limited

Classification: Public