L&D in 2020

• In 2020, learning is at the very core of employability and agility. Due to the pandemic,
workers around the world have had to take on new tasks and responsibilities
• Agility – the ability to adapt, take on new roles quickly and efficiently, all in service of
shifting customer needs. Learning is at the core of this, as it enables “workforce
resilience” and “guided reinvention”
• Business - Learning initiatives are now in close alignment to the goals of the company
strengthening the connection between learning and business value
• Hybridisation – Learning is beyond a particular business result, but also want a social
force to help people develop
• Behavioural skills - Increased emphasis on, also known as power skills or soft skills, has
become a top priority for companies to address in 2020
• Learning has the power to redefine work, performance standards and leadership
responsibilities over the next decade.
• With the IT industry evolving rapidly, "no-code" technological platforms will reduce the
likelihood of knowledge workers being replaced by automation, because the platforms
will give these employees time to work on more meaningful and efficient problem-
solving
 L&D’s evolution in IT

With digital transformation and Scaled up outreach to more employees

remote working, digital 1. Learning Management Systems through a single platform with a wider
platforms were required to digitally deliver range of learning possibilities. Reduced
cost and geographical limitations

With rapid change in the IT Continuous learning and need analysis

industry, in-house L&D grew. 2. A dedicated L&D team which impact business positively.

Along with an increasing focus on Employees looking for personal growth

customer service, clients and 3. Part of company’s strategy are retained as L&D addresses it.
employees began to demand a strong planning and retention Improved client service and therefore,
L&D team improved business.

With increased focus on outcome and

Accurate need for training which led to
delivery, it was important to analyze 4. Involved in team and project
improved team and individual
the need for L&D meetings performance