VIJAY SINGH (+91) 9810603166

vijay.mandradia@gmail.com

Business Operations professional with 15+ years of experience in Sales Gurgaon, India
Operations, Building & Leading CoEs, People Management, Business
Analytics & Reporting, Stakeholder Management, Consulting & Advisory
and Channel Sales.
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SKILLS
EXPERIENCE TIMELINE
CoE Leadership – 30+ span
Gartner – CoE Leader GSO Oct 2017 – PRESENT Business Analytics
IBM – Manager SMS CoE Jan 2011 – Sep 2017 Consulting & Advisory
HCL Infosystems – Product Manager Oct 2004 – Dec 2010 People Management
Ambuja Cement – Assistant Manager Jul 2002 – Sep 2004 Operations Excellence
Stakeholder Management
CRM (Siebel, Sugar CRM)
Work Experience Cognos BI, Service Now
Gartner MS Office
- Set up & manage ops shared services center for large team size across functions Power BI
- Leading team of Specialists providing Analytics & Insights to Sales Leaders
- Enabling team with tools & application resources
EDUCATION
- Work with HQ Leadership and drive CoE operations, performance & consistency
- Enabling team with tools & application resources MBA – National Institute of
- Set up processes and drive implementation & compliance Management Calcutta (Visva Bharti
- Build and report Business Performance metrics
- Responsible for Sales Ops Strategy & Planning University): 2002
- Drive hiring & training efforts for GSO associates B.Sc. – DAV College Chandigarh (Panjab
University): 1999
IBM
- Lead a team SMAs providing Analytics & Operations support to IBM Digital Sales
- Implement & enhance Standard reporting & Business metrics Trainings
- Drive Sales cadences with Sales Leadership
- Enable & engage team to deliver data insights for informed decisions • Gartner Tenured Manager Program
- Responsible for building reporting & analytics assets to deliver Sales insights • Interview the IBM way
- Handled different roles of Individual contributor, People Manager & CoE leader • Competency based interviewing skills
- Manage team performance & career growth as people manager
- Recruiting & training efforts for SMS CoE teams • Emotional Intelligence
- Coach & Mentor for team members across BUs • 7 Habits of highly effective people
• Power BI
HCL Infosystems
- Responsible for Gaming category P&L KEY STRENGTHS
- Drive Gaming products sales through distribution network
- Designed & managed content distribution on devices (memory cards)
- Managed key alliances to distribute gaming products & music content People Management
- Handled various roles in HCL from Marketing, New Business Initiatives to Sales Consulting & Advisory
Data Analytics & Insights
Ambuja Cement Problem Solving
Project Management & planning
- Joined as Management Trainee, part of channel sales & marketing team
- Handled exports of Cement & Clinker to Nepal, Bhutan and Bangladesh CoE Ops Strategy & Leadership
- Part of team designing various credit & discount schemes for channel partners
- Conceptualized and implemented “Dealer Loyalty Programs” PERSONAL INFO
- Handled co-ordination between cement plants and sales
- Also managed MIS creating various reports & metrics
Date of Birth: 07 Dec 1977
Marital Status: Married
EXPERTISE Nationality: Indian
- Expertise in leading large teams, people management & CoE operations
- Experience in leading analytics & insights delivery to stakeholders INTERESTS
- Expertise in driving standardization & automation through analytical tools
- Building tools to provide analytical solutions for Sales ops strategy, Travelling
Forecasting and Territory Planning Outdoor activities
- Technical expertise in visualization, building dashboards and performance metrics Soccer
- Skilled at seeing big picture and deliver business results in cost effective manner
- Expertise in working with multiple Global stakeholders across time zones and
cultures