SALES DEPARTMENT

Sales Department
 Responsible for maximizing a hotel’s revenue by developing
strategies and business plan to increase revenue

 In charge of negotiating and prospecting large business and

leisure group, tour operators and individual travelers

 performs market research, develops promotional plans and

manages personal selling strategies
Sales Department
 bring in business and also to increase the sales of the hotel
products and services.

 performs market research, develops promotional plans and

manages personal selling strategies

 responsible for converting prospects into paying guests and

spreading the brand message
Organization Chart
SALES
MANAGER

Hotel Sales Hotel Sales

Associates Associates
Hotel Sales Associates
 plays important role in financial success of the hotel
that they represent.

 selling the entire range of amenities that a hotel has to

offer, they demonstrate to customers the ways in which
the hotel can best accommodate them

 their goal is to continually expand their network of

potential clients, while following up on the overall
experience of past customers, in hopes of gaining repeat
business
Hotel Sales Associates
 they work closely with other Hotel Sales Associates to
ensure that customers have a positive experience with
their business

 work with sales manager and fulfill a variety of clerical

and administrative duties (e.g. answering telephone,
scheduling appointments, sending emails/faxes, making
travel arrangements, etc)
Responsibilities
 Prepare and present sales proposal to potential clients,
highlighting the best features and qualities of the hotel

 Providing customers with a list of available services and their

accompanying prices; they may offer discounts when
necessary

 Contact Clients via calls or arranged meetings to discover

their needs and requirements
Responsibilities
 Make lists of potential clients and conduct surveys to identify
customers actively seeking a hotel

 Assist clients in selecting the most appropriate service that

best meet their specifications and needs

 Overseeing the booking and reservation of space in hotel to

ensure availability and proper arrangement
Responsibilities
 Collaborate with other hotel staff to ensure clients have a
good time

 Conduct price negotiations with clients on behalf of the hotel

management to reach a favorable bargain for both parties

 Monitor the client service quality of the hotel to ensure

clients are tended to appropriately
Responsibilities
 Coordinate and organize the details of an event, such as
catering, accommodation, seating arrangement and security

 Resolve and quell misunderstandings within hotel premises

 Maintain contact with clients to obtain feedback and to

discuss opportunities for future business deals
Responsibilities
 Conduct assessment of sales performance to make necessary
adjustments for boosting patronage

 Resolve and quell misunderstandings within hotel premises

 Maintain contact with clients to obtain feedback and to

discuss opportunities for future business deals
Work Schedule
 Monday to Sunday
 7:00 am to 4:00 pm
 8:00 am to 5:00 pm
 1 Day – Day Off