PROFILE:

A career focused and an enthusiastic management graduate from one of the best institutes of India, Institute Of
Hotel Management Ahmedabad, looking forward to establish myself as a successful professional in the field of
sales and customer management. I have also successfully completed MSc. in International Hospitality and
Tourism Management from Oxford Brookes University. I have previously worked in an international hotel and
sales environment which has improved my customer service skills, communication skills, selling and marketing
skills and team working ability. Sales professional with proven ability to drive business growth through aggressive
sales technique that delivers revenue growth and market share. I have experience in sales calling, negotiation to
closing and follow up activities. A hardworking, dedicated, adaptable and a reliable person with excellent time
management and organizational skills. Excellent polite and persuasive customer skills with a keen ability to work
towards total customer satisfaction. Can do attitude have been the driving force behind many outstanding events
organized, with an eye for perfection.

PROFESSIONAL EXPERIENCE:

JW MARRIOTT MUMBAI SAHAR:

Assistant Sales Manager 11/2016 -01/2018
 Responsible to sell hotel rooms, catering services, and banquet facilities through direct client contact to
maximize total room revenue and profit.
 Develop and maintain strong relationships with key clients (old and new) in order to generate more
business
 Negotiate room rates, meeting room rental, function space revenue, and hotel services within approved
booking guidelines.
 Managed one of the largest portfolios with the largest contribution to the hotel with a 10% growth
projection for 2018.
 Support customer base by facilitating joint meetings with the customer and events team to ensure the
event is a great success.
 Consistently met and exceeded revenue goals on a regular basis. Successfully achieved 125% of the
annual budget.
 Successfully shifted business from competittion to increase market share by aggressive selling.

TRIDENT BANDRA KURLA:

Sales Supervisor – Banquet Sales 11/2014 – 10/2016
 Created brand awareness and enthusiasm in every customer
 Meeting potential clients and discussing specific requirements and expectations concerning their
upcoming event
 Searched and negotiated suitable venues or locations as per the requirement and budgetary constraints
of client.
 Facilitated communication with professionals, including venue management, stand designers,
contractors and equipment rentals to ensure efficient running of an event.
 Trained new and existing staff prior to the event so that all operations and duties were executed
smoothly and as per clients’ guidelines
 Actively building and sustaining relationships with key clients
 Managed to constantly overachieve the budget every month as a team thereby overachieving the annual
budget by 5 %
 Earned the rising star award for successful contribution to the sales department

HILTON MUMBAI INTERNATIONAL AIRPORT:

Sales Coordinator 11/2013 – 11/2014
  Achieved a target of 100% occupancy through aggressive sales calling the potential clients thereby
making it the best performance for a business hotel over the weekend
 Supporting team members to drive the sales and profitability of the hotel to achieve the necessary
targets and operating with the management and clients to determine business requirements.
 Provision of administrative support to different departments aimed at coordinating sales efforts
appropriately.
 Assessing the progress of sales activities. Preparing sales proposals along with responding to online or
telephonic queries and thereafter following up for the same.
 Interacting with prospective guests to determine their needs.
 Sales reporting and analysis.
 Conducting hotel show rounds for potential clients in the absence of an account manager.

47 PARK STREET GRAND RESIDENCES BY MARRIOTT:

Night guest service associate (Front Office) 10/2011 – 08/2013
 In charge of the entire hotel at night basically working in the front desk. However also responsible for the
housekeeping, room service and the concierge departments at night.
 Additional responsibilities include night auditing procedures, catering to guest requests, making sure the
hotel is safe and secure, emergency fire handling procedures, making last minute reservations, check
in/out, cash handling procedures, currency exchange, ensuring a highest level of guest satisfaction is
maintained by taking prompt decisions as and when required.

ACADEMIC CREDENTIALS: