MTN NG aT

Schedule

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Avaya Server. Agent Efficiency Report

Avaya Server. Custom Queue Report

Daily Attendance work Category Required-

outlook April'21

Template Ghana MTN Skill calc

Ghana MTN Wayforward dashboard - April
2021
Ghana MTN HC calc
Ghana MTN Agent calc

Excel operations bot

Sheet name Excel cells(Row/Col)

Agent Efficiency(Daily) All Data Present in the

sheet
 Column A

Column B

Column C

D1

C2 to S

Column A and B

Column R

Select all Data

ID Filter Column

Select all data

CC_Custom Queue Report Select All Data

 Row 1-8
H,I,J,K,L
H
, G,H

G
G
H
E,F
Select all data

Column D

Select All Data

Column

Column A

Custom Queue Intervalwise Template

{Daily template} E2

A,B,C,D

Custom Queue Intervalwise Template

E, F,G,H,I,J,K,L,M,N,O,P,Q,R

Custpm queue raw(Ghana MTN Skill calc)

D
A,B,C
R,S,T,U
Summary(Ghana MTN Skill calc) B

Ghana MTN HC calc

Daily Attendance work Category Required-

April'21

N column

Day-2

Daily Data(Ghana MTN HC calc) A

Attendence(Daily Attendance work Category

Required- April'21) B3,C,D
Daily Data(Ghana MTN HC calc) B,C,D

Daily Attendance work Category Required-

April'21 J3,K,L,M

Daily Data(Ghana MTN HC calc) E

Daily Attendance work Category Required-

April'21 day-1

Daily Data(Ghana MTN HC calc) J

Daily Data(Ghana MTN HC calc) C

Daily Data(Ghana MTN HC calc) K, L , M

Daily Data(Ghana MTN HC calc) M

Description(Ghana MTN HC calc)

Daily Data(Ghana MTN HC calc) A
J

If ML is there and after it OFF

Daily Attendance work Category Required-

April'21 Day-2

if ML day-2 and then day-1 is off

Daily Data(Ghana MTN HC calc)

Daily Data(Ghana MTN HC calc)

Detail(Ghana MTN Agent calc)

Daily Data(Ghana MTN HC calc) E2

Detail(Ghana MTN Agent calc) B

Daily Data(Ghana MTN HC calc) A,B ,c , D

Detail(Ghana MTN Agent calc)
G,H

Daily Data(Ghana MTN HC calc) E

Detail(Ghana MTN Agent calc)
F
I

Agent Efficiency Report R

A2 till Q
Efficiency dump(Ghana MTN Agent calc) A
R,S,T,U

Pivot(Ghana MTN Agent calc)

Ghana MTN Wayforward dashboard - April 2021

Daily Attendance work Category Required-

April'21
N

Daily Attendance work Category Required-

April'21 C to P

Support detail(Ghana MTN Wayforward

dashboard - April 2021) A

Support Staff ratios(Ghana MTN Wayforward

dashboard - April 2021)

Low(Ghana MTN Wayforward dashboard - April date-1( row 3 to row 24

2021)
row 38 and 39

Standard(Ghana MTN Wayforward dashboard -

April 2021) date-1( row 6 to row 24
row 38 and 39

VIP(Ghana MTN Wayforward dashboard - April

2021) date-1( row 6 to row 24
row 38 and 39

Elite(Ghana MTN Wayforward dashboard - April

2021) date-1( row 3 to row 24
row 38 and 39

Platinum(Ghana MTN Wayforward dashboard -

April 2021) date-1( row 3 to row 24
row 38 and 39

Premium(Ghana MTN Wayforward dashboard -

April 2021) date-1( row 3 to row 24
 row 38 and 39

Bottom 50(Ghana MTN Wayforward dashboard -

April 2021) date-1( row 3 to row 24
row 38 and 39

Bottom 80(Ghana MTN Wayforward dashboard -

April 2021) date-1( row 3 to row 18
row 39 to row 63
row 67 to row 83
row 90 to row 109
row 113 to row 130
row 133 to row 150
row 153 to row 164
row 173 to row 184
row 193 to row 204

Top 20(Ghana MTN Wayforward dashboard -

April 2021)

overall Inbound(Ghana MTN Wayforward

dashboard - April 2021)
FTD MTD Summary(Ghana MTN Wayforward
dashboard - April 2021)
 MTN NG aTagging
Report creation time Frequency
Daily Daily/Hourly

Steps to be performed

172.26.58.67
USER ID : Sdhillon
Password: Avaya@786

Login to Avaya - Go to CCMS-IB-CORE -- Agent Performance--

Agent Efficiency
Select data range -- Daily -- Yesterday -- Run Now
Export to Excel -- Save as

Login to Avaya - Go to CCMS-IB-CORE -- Agent Performance--

CC_Custom Queue Report.

Select data range -- Interval -- All Intervals from 12:00 Am untill

Midnight and from day-1 to current date -- Click Check box only
between 12:00am to midnight -- Run Now
Export to Excel --- Save As

Steps to be performed

Select all data and press Wrap text.

Then press Merge and center.
Delete The upper Rows (Unnecessary rows)

Delete Column B, C
Apply Formula To Column A (IF(LEFT(B2,5)="Agent",B2,A2))

Drag Till End Of The Column

Apply formula To column B (=Right (A3,6))

Trim the Column C(=Trim(B3))

Column C paste as Value.

Select all data : apply filter

Filter the Date (date-1)

Copy Column
Paste to the different Sheets

Select All The And Press F11

Rename column A and B

Change The dates Of the columns
Interchange The Columns A And B

Apply The ID Filter(=LEN(B2))

Select All The data

Adjust The Width And The Height Of all the Select Data
Adjust the Format Of All The data
Text to column
Copy The Furnished Agent efficiency Data

Filter select : 6

Autofit using Alt H+O+I

Apply filter (Alt H+S+F)

Save Excel

Select all data and press Wrap text.

Then press Merge and center.
Delete The upper Rows (Unnecessary rows)
Delete coulmns
Add column
Select Both column
ctrl+G
Alt+S+k then Enter
to blank cell then = Ctrl+ uparrow (G4) and ctrl+Enter
Alt+e+s+V
Delete Column
Delete Column
Autofit using Alt H+O+I
Apply filter (Alt H+S+F)
Uncheck the following by using filter:
. Trainng
. Blank
Copy All The data To Different Sheet .
Delete The Empty Columns
Change The dates Of the columns
Interchange The Columns A And B

Copy all data

open excel
Paste as values data
Select fepm E2 till end format paste
Drag down

Skill set column apply filter

Text to filter ---> Begin with --> AT
Delete all data
Remove filter
Save AS
close

Open excel
Copy all these columns

Open excel
paste as values
Drag down
Drag down
drag down
Refresh all
Save
Close

Open excel

Open excel file

Apply filter
apply filter : Calling Agent

Uncheck in filter : Abscond

: Resign
: Termination
: inactive

Date-1

Login ID, Ison ID, EMP Name Copy these data from the
Attendence file
Paste the above data to the HC Calculator .

Copy data

Paste as value the above data to the HC Calculator .

Copy data of day-1 attendance

Paste as value the above data to the HC Calculator .

Apply filter blank

Mark - at blank place
Clear filter from ison id

drag down

Check once if #NA value there or not

if #NA there add same value in description Sheet

Unhide description sheet

add value in Attendance and status as vlookup is there for daily
data from it
check count of day-2 and day-1 if count is less check
Check in J column if abscond or not .

Amit sir and komal mam will do

discussion

Apply filter ML to check for day-1

it should be either PT or P

Refresh all

Copy data from Attendence File [ Login ID/AWAYA ID,Ison ID,

EMP Name, LOB, Location, Sub Process, Production Status]

Paste the above data at end of Data present in the Sheet

Change the value (NA) in Production Status into (In Training)

Copy data
Paste the above data at end of Data present in the Sheet

Copy data
drag down and Paste the above data at end of Data present in
the Sheet

Copy data
drag down and Paste the above data at end of Data present in
the Sheet
Drag and drop

Id filter : apply filter and select 6 .

Copy all data
first down to empty column: Paste data as values
Drag down

Refresh
Save
 if keystrokes doesn’t work
Alt+A+K Check Links
Ctrl+A . Open Links
Check status . If Error then Change Source
Close

Apply filter : Filter category

. Support Staff

Filter Status
. Active

Match Count of Attendence And dashboard(WFR)

Copy data

Paste as value

Check ratio (Required and Actual)

Select two columns to update the data then press Ctrl+R

ctrl+r

Select two columns to update the data then press Ctrl+R

ctrl+r

Select two columns to update the data then press Ctrl+R

ctrl+r

Select two columns to update the data then press Ctrl+R

ctrl+r

Select two columns to update the data then press Ctrl+R

ctrl+r

Select two columns to update the data then press Ctrl+R

ctrl+r

Select two columns to update the data then press Ctrl+R

ctrl+r

Select two columns to update the data then press Ctrl+R

ctrl+r
ctrl+r
ctrl+r
ctrl+r
ctrl+r
ctrl+r
ctrl+r
ctrl+r

Check Count For

.Present Attendence
. WO
. Planned leave
.NCNS
. Unplanned but approved

Check Count For

. Roaster
Wo
Planned Leave

Exit/Resignation/Undesired

Ctrl+R
Check Count For
.Present Attendence
. WO
. Planned leave
.NCNS
. Unplanned but approved

Check Count For

. Roaster
Wo
Planned Leave

Exit/Resignation/Undesired

Ctrl+R
Check Count For
.Present Attendence
. WO
. Planned leave
.NCNS
. Unplanned but approved

Check Count For

. Roaster
Wo
Planned Leave

Exit/Resignation/Undesired

To Check if data is mismatched :

. Check Skill Calculator if data dragged is accurate or not
. HC Calculator - Go to Daily Attendence Sheet- Apply Filter
ML-If after ML In day-1 is off or PT Then need to Change.

We will match :
Count
Productive CCE
and
Check Whether ML is Updated or not.
Change Always will happen in Head Count Part Timer And Head
Count Full Timer
There Will Be no change in Head Count ALL
. Check whether there is any Plus Or Not In Internal Movement
. To Check Whether It is in Production from ML or not.
. Add Comment One Came from ML To Match Count .
. Then We Will Check Count Matched Or Not.
. Chnages May Be:
1) ML Can Be Off
2) ML To Pt
Internal Movement Changed or not .
. Chnages in Full Timer Or part Timer
. Educated to Support movement
. To Check ML Open HC Calculator Go to Day-1 and day-2
apply Filter and Select ML.
We can Sort Through Awaya ID from there We Will Get To Know
Movement.
. We Will Check One By One Login ID in Ateendence Sheet
. We Have to check this on Daily Basis

Select All Data Press ALT+H+O+I it will remove all # values

Break the Links .

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