QUALITY MANAGEMENT

INDIVIDUAL ASSIGNMENT
Name: Nguyen Thi Xuan Huong

ID: 11182133

Class: EBBA 10.3

Exercise 1:

Room Construction Janitor Effect Management

Maintenance
Insufficient Janitor supervision
Air conditioning
exhaust
Janitor pay
Leaking faucets
Un- reliable
Plumbing Janitor service
Maintenance in
atttention
DOD Small Janitor procedures
Poor lighting
Type of floor Janitor attitude
materials

In house plumber

User of paper towel

Poor
Cleaning schedule restroom
User attitude
Paper dispense cleanlines
Cleaning Equipment
Slobs
Paper recentables s
Cleaning Materials
User carelessness
Lack of paper towel

People’s Action Cleaning Paper maintenance

Exercise 2:

According to information provided:

μ=10
σ=0.1
 Because the customer will only take orders where the parts in the range from 9.7
to 10.3.
 the required probability is followed this formula

P (9.7<X<10.3)=P( 9.7 - 10 <Z< 10.3-10 ) = Φ (3)- 1 + Φ (3)Φ=0.9973

0.1 0.1

That is 1-0.9973=0.0027 part of the total that is 3 have to be scraped out.

For the next part, we continue apply the previous formula

P (9.9<X<10.1) = P ( 9.9-10 <Z< 10.1-10 ) = Φ(1) - 1 + Φ(1) = 0.68269

0.1 0.1

That is 1-0.68269 = 0.3173 part of the total that is 317 have to be scraped out.

To bring down the rate, the deviations have to be lowered and (or) the customer must be
convinced to take a larger interval of accepting the product.

The histogram will have lower frequencies in the last points while a higher frequency at the
middle. The frequencies will go up until the mean of the distribution and then decrease