BSBINM601 Learner Workbook V1.0 Answer-1

BSBINM601
Manage knowledge and

information
Learner Workbook
Table of Contents
Table of Contents.............................................................................................................................1
Instructions to Learner.....................................................................................................................4
Assessment instructions................................................................................................................4
Assessment requirements.............................................................................................................7
Candidate Details.............................................................................................................................8
Assessment – BSBINM601: Manage knowledge and information.................................................8
Observation/Demonstration............................................................................................................9
Third Party Guide...........................................................................................................................10
Third party details (required information from the learner).......................................................10
Activities.........................................................................................................................................11
Activity 1A....................................................................................................................................11
Activity 1A checklist – for assessor..............................................................................................12
Activity 1B....................................................................................................................................13
Activity 1B checklist – for assessor..............................................................................................14
Activity 1C....................................................................................................................................15
Activity 1C checklist – for assessor..............................................................................................16
Activity 1D...................................................................................................................................17
Activity 1D checklist – for assessor..............................................................................................18
Activity 1E....................................................................................................................................19
Activity 1E checklist – for assessor...............................................................................................20
Activity 1F....................................................................................................................................21
Activity 1F checklist – for assessor...............................................................................................22
Activity 2A....................................................................................................................................23
Activity 2B....................................................................................................................................25
Activity 2C....................................................................................................................................27
Activity 2D...................................................................................................................................29
Activity 2E....................................................................................................................................31
Activity 2F....................................................................................................................................33
Activity 3A....................................................................................................................................35
Activity 3B....................................................................................................................................37
Activity 3C....................................................................................................................................39
Activity 3D...................................................................................................................................41
Activity 3E....................................................................................................................................43
Activity 3F....................................................................................................................................45
Activity 3G...................................................................................................................................47
Activity 3G checklist – for assessor..............................................................................................48
Activity 4A....................................................................................................................................49
Activity 4B....................................................................................................................................51
Activity 4C....................................................................................................................................53
Activity 4D...................................................................................................................................55
Activity 4E....................................................................................................................................57
Activity 4F....................................................................................................................................59
Activity 4G...................................................................................................................................61
Activity 4H...................................................................................................................................63
Activity 4I.....................................................................................................................................65
Activity 4I checklist – for assessor................................................................................................66
Summative Assessments................................................................................................................67
Section A: Skills Activity...............................................................................................................68
Summative Assessments: Section A checklist..............................................................................69
Section B: Knowledge Activity (Q & A).........................................................................................70
Summative Assessments: Section B checklist..............................................................................71
Section C: Performance Activity...................................................................................................72
Summative Assessments: Section C checklist..............................................................................74
Workplace Documentation – for learner........................................................................................75
Workplace documents checklist..................................................................................................75
Supplementary Oral Questions (optional) – for assessor................................................................76
Competency record to be completed by assessor...........................................................................79
Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and
the terms and conditions relating to the submission of your assessment task. Please consult with
your trainer/assessor if you are unsure of any questions. It is important that you understand and
adhere to the terms and conditions, and address fully each assessment task. If any assessment task
is not fully addressed, then your assessment task will be returned to you for resubmission. Your
trainer/assessor will remain available to support you throughout the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of
the overall unit of competency. When undertaking any written assessment tasks, please ensure that
you address the following criteria:
 Address each question including any sub-points
 Demonstrate that you have researched the topic thoroughly
 Cover the topic in a logical, structured manner
 Your assessment tasks are well presented, well referenced and word processed
 Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them
as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When
you have any doubts about including the work of other authors in your assessment, please consult
your trainer/assessor. The following list outlines some of the activities for which a learner can be
accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another learner
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used, including

assessments taken totally or in part from the internet.
If it is identified that you have plagiarised within your assessment, then a meeting will be organised
to discuss this with you, and further action may be taken accordingly.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves
the cooperation of two or more learners in plagiarism or other forms of academic misconduct and,
as such, both parties are subject to disciplinary action. Collusion or copying from other learners is
not permitted and will result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS Office. Handwritten
assessments will not be accepted (unless, prior written confirmation is provided by the
trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).
Once the learner has satisfactorily completed all the tasks for this module the learner will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and
will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet
Competent” you will be required to re-enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with such
information/evidence, subject to privacy and confidentiality issues. We retain this right at any time,
including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues and others,
that they do not consent to the disclosure of. While we may ask you to provide information or
details about aspects of your employer and workplace, you are responsible for obtaining necessary
consents and ensuring that privacy rights and confidentiality obligations are not breached by you in
supplying us with such information.
Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with
your assessment and/or the outcome as a result of that treatment, you have the right to lodge an
appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed
further with the request after discussions with your trainer/assessor, you need to lodge your appeal
to the course coordinator, in writing, outlining the reason(s) for the appeal.
Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately.
Assessment requirements
Assessment can either be:
 Direct observation
 Product-based methods e.g. reports, role plays, work samples
 Portfolios – annotated and validated
 Questioning
 Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration document must be
completed by the agreed third party.
Third parties can be:

 Supervisors
 Trainers
 Team members
 Clients
 Consumers.
The third party observation must be submitted to your trainer/assessor, as directed.
The third party observation is to be used by the assessor to assist them in determining competency.
The assessment activities in this workbook assess aspects of all the elements, performance criteria,
skills and knowledge and performance requirements of the unit of competency.
To demonstrate competence in this unit you must undertake all activities in this workbook and have
them deemed satisfactory by the assessor. If you do not answer some questions or perform certain
tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you
supplementary questions to determine your competence. Once you have demonstrated the
required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your
assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant assessment policies as
provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your
assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish
to do so, discuss this with your trainer/assessor.
Candidate Details
Assessment – BSBINM601: Manage knowledge and information
Please complete the following activities and hand in to your trainer/assessor for marking. This forms
part of your assessment for BSBINM601: Manage knowledge and information.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person. I also understand the assessment
instructions and requirements and consent to being assessed.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well as
the activities found in this workbook.
An explanation of observations and demonstrations:
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers.
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise.
Your trainer/assessor will inform you of which one of the above they would like you
to do. The observation/demonstration will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the

training environment, depending on the task to be undertaken and whether it is an
observation or demonstration. Your trainer/assessor will ensure you are provided
with the correct equipment and/or materials to complete the task. They will also
inform you of how long you have to complete the task.
You should be able to demonstrate the skills, knowledge and performance criteria required for
competency in this unit, as seen in the Learner Guide.
Third Party Guide
You should supply details of the third party to the assessor before you commence the activities (see
below), unless the assessor has already selected a third party themselves. The assessor can then
contact the third party in instances where they require more evidence to determine competency, or
they cannot observe certain tasks themselves.
The reasons to use a third party may include:

 Assessment is required in the workplace
 Where there are health and safety issues related to observation
 Patient confidentiality and privacy issues are involved.
If you are not employed, or able to complete demonstrative tasks in the workplace, you will need to
inform the assessor. They will be able to provide you with a simulated environment in which to
complete these tasks.
We would prefer that, wherever possible, these be “live” issues for your industry and require
application of the principles that you are learning as part of your training. Where this is not possible,
you and your third party should simulate the activity tasks and demonstrations that you believe
would be likely to arise in your organisation or job role.
Third party evidence can also be used to provide “everyday evidence” of tasks included in your work
role that relate to the unit of competency but are not a part of the formal assessment process.
The third party is not to be used as a co-assessor – the assessor must make the final decision on
competency themselves.
Documents relevant to collection of third party evidence are included in the Third Party section in
the Observations/Demonstrations document.
Third party details (required information from the learner)

A third party may be required for observations or demonstrations; please provide details below of
your nominated third party and obtain their signature to confirm their agreement to participate. This
information will be required by your trainer/assessor in advance of arranging any future
observations or demonstrations.
Third party name: ______________________________________________________________
Position of third party: ______________________________________________________________
Telephone number: ______________________________________________________________
Email address: ______________________________________________________________
Declaration for nominated third party

I declare my intention to act as third party for (learner’s name here) __________________________
Third party signature: _____________________________________ Date: ___________________

Activities
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).
Where applicable, signed observation by either an approved third party or the assessor will need
to be included in these activities as proof of completion.
Activity 1A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to review staff and customer feedback
and business performance data.
Give an example of how you could use staff feedback to understand and solve a
business issue.
Staff feedback:
Feedback from the staff is important as it provides insider insight on the
functioning of the firm and the working conditions of employees and how
employees understand their position and organization. It is vital to identify,
deal with and solve a company problem or an unknown cause for company
problems (Sen, 2017).
For example: When analysing the feedbacks from the staff, we learned that the
services we provide are continually satisfied, but that the price increases of the
items are not satisfactory.
This allows us to understand our customers and identifies the situation early on
and solves the difficulties without losing their worth.
Customer feedback:
Feedback from the customer is information from customer about the product
or services experience. It seeks to demonstrate their degree of happiness and
satisfaction and help products and marketing teams realize where
improvement is possible and needed. It helps greatly in the identification,
solution and future growth of the company problems (Milner & Furnham,
2017).
For example: If the customers keep giving bad review to the products and
services, it means that it does not meet the expectation of customers and they
are not satisfied with the quality of products and services or it is not valued for
the money.
Thus, by getting this feedback from the customers, a new product
development idea must be considered keeping customer feedback in account.
Business performance data:

Business performance data assist in monitoring the harmonization of
communication activities with overall corporate goals. It helps to track the
success of company’s continually. It helps to identify company’s ups and down,
high sale records season, poor sales record seasons etc (Sujata & Menachem,
2017). it contributes to the identifications of company’s future development,
growth opportunities and value.
For example: Suppose performance of a company is decreased in the last 6
months from considering the data from the branch performance. This means
that the number of clients that visit and purchase the products and services has
been reducing.
From this we can analyse that, the new enterprise have come into the market,
and had begun the same business and had created a subsidiary in the same
place where the pricing the products was lower than ours. Therefore, by
identifying the issue we can solve this problem by advertising and promoting
our products.
Activity 1A checklist – for assessor

This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the Yes No
competency of the learner? (Please circle)
Has sufficient evidence and information been provided by the learner for the Yes No
activity? (Please circle)
Comments
Provide your comments here:
The learner’s
Not yet satisfactory Satisfactory
performance was:
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
Activity 1B
Objective To provide you with an opportunity to identify, define and analyse business
problems and issues.
With reference to staff feedback, customer feedback, and business
performance data, give an example of how you would identify, define, and
analyse a business problem or issue.
Feedback is significant since it contributes to improvement and enhancement
for group, firm, business group, firm or organization. It is very important for
improving business performance and achieving some objectives (Yuliansyah et
al., 2017).
Example: sales performance is decreased from last two months
From the sense of staff feedback we can identify, define and analyse the
business problem through the given example:
Due to lack of clear direction, recognition, low salaries, no growth opportunities
etc. it makes many staff leave their job or they might not perform well due to
which it decrease the level of performance of staff.
As per the view point of staff, due to lack of these all things it will leads towards
decrease in performance level which will automatically hampers the
productivity of company (Clements-Croome, 2000). This will hamper the
productivity and growth of business.
In order to minimize the business problem, you can give staff with more
recognition and salary, provide new growth opportunities, and prioritize their
health and safety and so on.
From the sense of customer feedback we can identify, define and analyse the
business problem through the given example:
Customers feel that the price for the products is too high comparative to its
quality. They feel that staff are not responding well and cooperative towards
them and are not providing information related to products properly (Jakpar et
al., 2012).
As per the view point of customer, the price for the product is too high due to
which it will automatically reduce the number of customers purchasing that
product. If the same products are sold at high price compare to another store
than customers are not willing to purchase the goods from here which will
automatically decrease the sale of a company. The behaviour of staff really
matters in increasing their customers. If the staff does not behave well with the
customers they will not be satisfied with the service provided by company. It
will create decrease in the number of customers.
In order to keep your customers satisfied, company could consider the product
price and analyse it again. The performance of the staff should be improved the
way they behave in front of customers should be improved (Subramanian,
2018). They should be cooperative.
From the sense of business performance data we can identify, define and
analyse the business problem through the given example:
Suppose company’s sales have fallen from last 2 months to 14 %. In addition
the firm generated the lowest revenue in mid-November, yet each year sales
rose in December.
If this continue in the same condition, then the company will have to face
losses in the future. Due to which this will decrease the sales and growth of the
company.
To improve the business performance data, company can start with new
strategy. They can implement new scheme and policies to attract the
customers like providing discount during the time period when sales are low.
Activity 1B checklist – for assessor
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 1C
Objective To provide you with an opportunity to identify information required to reach
a decision on problems/issues.
Give three different examples of business problems you could encounter at
work. Then identify the sources of information you would need to access to
make a decision on the best course of action in each case.
Business problems are the current or long-term hurdles and obstacles facing a
company. This might prohibit a company from implementing strategies and
accomplishing objectives. Business problems in certain situations also affect a
company's long-term existence (Ghazzawi, 2015). An organization or company
might confront several issues in several fields. In order to stay up with the
required output or performance, continuous tracking of performance data, as
well as internal inputs and feedback is needed.
Once the problem has been determined it is necessary to take action, however
we have to analyse information or data to have adequate understanding of the
matter for this action or choice to be done. A choice must be taken accordingly.
Here are the three different examples of business problem and what data can
be used or analysed to make decisions:
Spoilt milk- duty management book:
The complaints concerning spoiled milk have been received. The degradation of
milk is due to erroneous storage (Jensen et al., 2015). In this event, you would
want to verify the records or records of the obligatory manager to verify the
temperature of the dairy, the temperature at which the milk was delivered and
the temperature at which the milk is shown. These temperatures are recorded
for transport or transport purposes and are also sporadically monitored and
recorded through the day.
Injured customer claiming compensation-injury log:
A consumer has filed a lawsuit against the company, which guarantees slipping
on the floor and sustaining head injuries. If anybody in the shop suffers
damage, the log must include the name, the address, and the person's phone
number, as well as the damage information, the reference to the CCTV
document and the question of whether or not a car was called.
Missing order-order system:
A client phones the employer to say that he has not received his application.
The information regarding your application is provided on the requested frame,
which records what was requested and when a deposit was received and
cleared, when the item has been delivered and when the regular transmission
date was / is. It must be indicated at the moment that an application is
forwarded; this completes the application on the framework.
Activity 1C checklist – for assessor
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 1D
Objective To provide you with an opportunity to source and gather reliable information.
Identify three reliable sources of information that you could use for work.
Explain why each source is reliable.
A reliable source gives a complete, well-founded hypothesis, argument,
discussion, etc. The three reliable sources of information that we could use for
work are as follows:
Websites:
The website is a set of World Wide Websites, generally with ties between
individuals, businesses, educational institutions, the state or organizations that
make them available online. Anybody can write website information. An
internet writer who provides misleading or erroneous information cannot halt
anything. Sites like Wikipedia may be published and changed by anybody, and
anyone can deliberately or by accident and add false information to these
pages. Sites like .gov, .org, .edu, .mil etc. are reliable and trustworthy because
they are generally written and managed by government, non-profit
organization, education and military. A number of websites are the exclusive
source for official documents, such as firm reports, government documents,
policies and rules etc. So they are considered to be the most reliable source of
information that we can use for wok.
People:
People can be reliable and trustworthy means of information. People with
knowledge and expertise on certain topics provide credible responses to our
questions (Hertzum et al., 2002). There will always be knowledge from
somebody who has been qualified in the subject. They can be considered a
reliable source of information.
For example, a lawyer would be deemed reliable in receiving lawyer's advice
and you do not have to check it. However, a colleague's legal counsel is not
deemed credible.
Books:
Books can be regarded as the finest source of information as even the research
done in past 30 years are originally published and printed in a journals and
articles. Books are written by someone who are qualified and experience in
those subject. They present the data after the deep research so it is considered
reliable. You will need the details, facts and information about a topic quickly
scanned on books. Indeed, books are one of the finest knowledge sources. One
of the key reasons why they are seen as the best sources of information is
because they give the users with endless facts.
Activity 1D checklist – for assessor
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 1E
Objective To provide you with an opportunity to test information for reliability and
validity and reject where contradictory or ambiguous.
Identify three different pieces of information that are relevant in your
workplace. For each piece of information, identify an official and authoritative
source that should be accessed.
Explain why each source is reliable and identify who is responsible for writing
and maintaining the information at the source.
The three different pieces of information that are relevant in our workplace are
as follows:
 Business data, trends of the similar industry
 Business growth techniques
 Competitors information
Websites can be the official and authoritative source to gain the information
related to the business data and trends of the similar industry (Fleisher, 2008).
People can be the official and authoritative source to gain the information
related to the business growth techniques.
Books can be the official and authoritative source to gain the information
related to the competitor’s information.
Websites: Anyone may write information about the website. An Internet writer
who gives false or misleading information is unable to stop anything. Sites like
Wikipedia may be published by everyone and anybody may contribute
inaccurate information to these pages either purposely or accidentally. In sites
like .gov, .org,.edu,.mil, etc. they are dependable and dependable, as the
government, non-profit organization, education and military typically write and
maintain the sites. A lot of websites are the exclusive source of official papers,
such as corporate reports, government documents, policy and legislation, etc.
Thus, the information that we use to work is recognized as the most
dependable source.
Anybody can write the information at the source.
People: People may be trustworthy and reliable information resources.

Knowledgeable and knowledgeable people on some subjects offer reliable
answers to our inquiries. Knowledge of someone who is skilled in the subject
will always be available (Pellegrino & Hilton, 2012). They can be regarded as a
reputable data source.
For example, a lawyer would be considered reliable and you do not have to
check for advice from the lawyer. The legal guidance of a co-worker is not
considered reliable, though.
Shareholders, advisor, employers etc. can write the information at source.
Books: Books may be considered as the best knowledge source, because even
study carried out in the previous 30 years has initially been published and
written in reviews and articles. Books are authored by someone with skills and
expertise. After the thorough study, they offer the data to make them credible.
Details, facts and information about a subject scanned rapidly on the books are
required. Books are, in fact, one of the best sources of knowledge. One of the
main reasons why they are considered to be the finest source of information is
because they supply unlimited information to people.
Publisher, author etc. can write information at source.
Activity 1E checklist – for assessor
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 1F
Objective To provide you with an opportunity to utilise formal and informal networks to
access corporate knowledge/memory not held in formal systems and review
appropriately.
1. In what different ways can you access information?
2. Describe the importance of formal and informal networks and how they
are utilised to access knowledge or memory not held in the system.
3. How can you gain a better understanding of how knowledge management

affects the daily tasks of different members of staff? What type of
information might you need to ask about to review corporate knowledge?
1. Answer
The access to information means that the data base or information may be
identified, obtained and used successfully. The information accessed might
change depending on the information or enquiry we have and on the type of
communication employed in the company (Radovic Markovic & Salamzadeh,
2018). The different ways we can use to access information are as follows:
 Electronic database
 Records
 Face to face communication
 Telephone
 Email
 Diary
2. Answer
All communications that run along its official lines of authority is a formal
communication network of an organization (Widhiastuti, 2013). The formal
network follows linkages in other term. Whereas, the informal network may be
a group of industry associates with a common interest or a common philosophy
that assemble from the office at casual intervals. Formal and informal networks
exist in every organization and are inevitable functions within them.
To maintain efficiency and uniformity throughout organization it is vital to have
formal systems in place. Through this network the employees and the
management of some systems may be able to gain experience of the working
environment. It is therefore vital to check your organizational systems often in
order to formally record such information so there is the need for formal and
informal networks. Often formal networks inside organizations give limited
scope for emotions, thoughts and personal thinking sharing, informal networks
may help structure and sustain a shared social situation. Individuals can lessen
uncertainty and stress by depending on this social reality.
3. Answer
Knowledge management is the purposeful process through which workers
knowledge and experience in an organization are defined, structured, retained
and shared. The retention of knowledge has a favourable influence on
contentment with work. In addition, methods to KM, like social networking,
personalisation and codification, affect creativity and job performance strongly.
The sharing of personalised information increases the social involvement of
employees inside or outside organisations. It can be stated that the use of
knowledge management is the integrated component of companies and
enhances employee information and knowledge, therefore increasing the
productivity of the firm (Gunjal, 2005). Special influences on employment
satisfaction include information sharing, knowledge maintenance, codification
and customization techniques. Knowledge acquisition, knowledge development
and a social network strategy have no substantial influence on job happiness. In
order to increase the performance of knowledge workers and the wellbeing of
employees, Managers are urged to apply KM work in their organisations.
In order to review corporate knowledge following information can be asked:
 What are the problems or issues faced by your company?
 Organizations strategic objectives
 Value informal knowledge
 How knowledge management is affecting the task performed by
employees?
 How daily task are completed
Activity 1F checklist – for assessor
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 2A
Objective To provide you with an opportunity to ensure objectives for analyses are
clear, relevant and consistent with the decisions required.
Identify a business problem for which you would need to gather information
to solve. List the objectives for this analysis and show how these help you
make an informed decision.
Current or long-term hurdles and obstacles facing a company are business
problems (Fong et al., 2020). This might prohibit a company from implementing
strategies and accomplishing objectives. Business difficulties in certain
situations also affect a company's long-term existence.
Issues: last month wages were overspent
Information:
 Budget
 Expenditure record
 Payroll
 Time sheets etc.
Objectives:
 To find out how much the wages budget were overspent
 To determine whether this is a significant or insignificant overspend
and categories its priority
 To find out where the overspend occurred
 To find out if the overspend was authorized or not
Decisions:
 By setting the objectives for analysis, it helped in gathering all the
information that we need in making informed decisions.
 We found out that $2000 wages budget were overspend
 We found out that medium significance should be investigated quite
soon.
 We found out that overspend was occurred in a team who were
working on a highly critical project to complete.
 We found out that,overspend was authorized.
 No further action were taken.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 2B
Objective To provide you with an opportunity to identify patterns and emerging trends
correctly and to interpret the cause and effect.
Give an example of how you could identify a pattern or trend and interpret
information to determine the cause and effect.
In organizational information systems and records, patterns and trends might

be apparent (Grover et al., 2019). It can be construed to discern causes and
consequences. This information may be utilized to detect and resolve problems
or to develop ongoing strategies for improvement. We can identify a pattern
and trend by following ways:
1.(Data) Comprehensive sales, client numbers, and customer expenditures
2. (Trend) Sales overall are expanding progressively
3. (Why?) Analyse the pattern trend to determine the reasons behind this.
4. (Cause) more customers spend
5. (Effect) more busy, more profit-intensive
6. For determining the cause and increasing further sales further, extra
information and analysis may be needed.
Another model may be an organization which produced an additional product

offering late and made an annual publicity push to present the item. The
information was audited following the war.
The research showed that in the major quarter of the cruise industry was best,
with more than half offers currently taking place. This is continually trailing the
quarter, followed by business from the third and fourth quarters.
Interpreting data:
They are many reasons that determines the cause and effect:
 The marketplace was little
 Improper promotion:
 No advertising adjustments – people may have lost interest in
campaign
 Changes in promotion may have insulated customers
 Customers didn't return to buy
 The third and fourth quarters of customers were mostly those who
purchased in the first quarter.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 2C
Objective To provide you with an opportunity to utilise statistical analyses and
interpretation where appropriate.
Give an example of how you would use statistical analyses when interpreting
business data.
Statistical analysis refers to the collection of processes for diverse objectives

employed in the processing of data. The interpretation of the quantitative data
and the identification of patterns, trends, and also relation and cause may be
used by statistical analyses (Hunt et al., 2016). Analysing data based on
statistics is a statistic analysis. The different statistical analyses include
following:
 Correlation calculation
 Long term, short term and medium term analysis
 Probability assessment
 Return on investment
 Cost benefit analysis
Let’s see an example of interpretation using cost-benefit analysis

For example:
In order to grow its business, XYZ limited plans to engage four additional
workers. The management of the firm decides to utilize the cost-benefit
analysis to analyse whether or not the growth is worthwhile. The following
information relating to the advantages and expansion expenses is available:
 Over a period of 1 year, the company's revenue for the growth should
grow by 50%, i.e., its revenue will grow by about $300,000 if it recruits
four people.
 The new recruitment will also raise the worth of the firm, resulting in a
further $40,000 revenue.
 There is an anticipated $ 180,000 in compensation for the new staff.
 It is projected that $ 20,000 is the additional hiring cost.
 The extra hardware and software costs will be roughly $30,000.
Solution:
 Total benefit from the project = increase in revenue from expansion

 Total benefit from the project= $300,000 + $40,000 = $340,000
 Total cost from expansion= salary of new employees + cost of hiring +
cost of additional hardware and software
 Total cost from expansion= $180,000+ $20,000 +$30,000 = $230,000
Now, the benefit cost will be calculated for expansion
= $340,000/$230,000 = 1.48
Therefore, benefit cost ratio is 1.48.
Since there is a favourable cost/benefit ratio in the expansion (the entire

benefit is more than the whole costs related to growth) the firm should
continue with the project expansion and employ additional personnel so that
the firm would profit.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 2D
Objective To provide you with an opportunity to undertake sensitivity analysis on any
proposed options.
Identify a business issue and a potential solution. Ask three ‘what if’
questions in relation to the solution and write your response to each.
Is the solution viable? Why?
Business issue: Every month wages begin to surpass the budget
Solution: To solve this business issue we can manage pay so that they do not
exceed the budget by decreasing extra time and, if necessary, lowering hours.
Questions and solution:

1. What if the employee get upset?
 When employees grow upset, they may go or be dissatisfied at work and
morale falls.
2. What if that does not mean there are sufficient time to complete it all?
 If there are not sufficient time to complete it all then output is reduced and
the requirements for output are not satisfied.
3. What if yield and morality are affected?

 If yield and morality are affected then the enterprise will then become
negative and might lose existing and prospective consumers
4. Can the solution be worked out? Why does it happen?
 This may not be a feasible alternative, because there are many things to
lose. It may be more intelligent to examine whether the currency allotment
may be expanded to need more hours.
As should be clear, the implementation of this structure can lead to a ton of

problems. The system might be changed to reduce the execution of slices, or an
increase in funding should be sought (Adrian & Ashcraft, 2008).
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 2E
Objective To provide you with an opportunity to ensure documentation reflects a
logical approach to the evaluation of the evidence and conclusions drawn.
With reference to a problem and a solution, explain how you would structure
the subsequent documentation, in terms of content, form, and style.
The featured problem and solution may be a previously used example or a

new one; in any case, you should provide a brief outline of these.
A problem is that sales are decreased, thus the necessary information is

collected, analysed and reported.
Documentation was required to follow the Arial 12 font for the content and the
Arial 15 for the headings.
The contents should be composed of:

Problem analysis data, reliability evidence, further information or problem
analysis, potential issue solutions, expected results and dangers, decision-
making conclusion (Evidence and conclusions).
Documentation:
Documenting your findings, actions and suggestions should demonstrate how
you have followed a consistent approach to the assessment of evidence and
framing purposes. This enables the users to proceed with your work process
and discover how and why you got at the conclusions to which you reached.
Your paperwork will modify its shape and material according to its motive and
your authority requirements.
You should always assure this, however:
 The paperwork is reasonably arranged according to the necessary
requirements
 You mention evidence to support your suggestions and actions
 You mention proof of where you have your information
 You illustrate your decision the method you followed
 You make your choices clearer.
The relevant departments or managers might use your documents to update a

specified structure. It might also be submitted for approval.
You should continually ensure that you comprehend the demands and wishes
of your company in order to ensure consistency when presenting paperwork.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 2F
Objective To provide you with an opportunity to adjust management information
systems/decision support systems to meet information processing objectives.
Give two different examples of how you could adjust information
management systems and decision support systems to meet your processing
objectives.
A system of managements for the collection, storage and summary of
information is a formal method for decision-making in management (Adrian &
Ashcraft, 2008). This enables you to collect and examine the information you
need to make a choice. Here are the examples of how could we adjust
information management systems and decision support systems to meet
information processing objectives:
Filtering information:
Filtering results is one technique to adapt the information system to achieve
the processing goals (Sani et al., 2018). To provide you the important
information you need for your choice, you can filter out the results.
For example:
 Filter participant records to see who was in the organization for a
certain time
 Filtering records to demonstrate the results of a certain item
 Filter uses just the amount expended to show off records.
This means you don't need to screen extraneous information manually and
locate the right elements yourself.
Retrieving records:
Records recovery is the process by which old data, papers, records or records
such as legal papers, account records, medical records or insurance records are
identified or located. It can be done in variety of ways.
For example:
• Artificial Intelligence, for example a computer system to help the user
to estimate what it's like (after the user types an entry, it will come up
with possibilities)
 Advanced search strategies, for example Boolean search strategies.
 Text recovery — this is where you input text and then retrieve text, e.g.
in a search engine such as Google Chrome, into a search field.
 The system search using a graphical interface - shows user scanning
icons that can use a mouse to click on them. Graphical interface types
contain:
o Simple menu interface where a list of user options is available.
o Full-screen menu, resembling Windows-like desktop environment.
o Menu bars: If you have a bar in the top of a screen with various
options, a drop-down list of additional options, e.g. Microsoft
Word, will be created by clicking it.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 3A
Objective To provide you with an opportunity to ensure sufficient valid and reliable
information/evidence is available to support a decision.
Explain the process you would follow to ensure that sufficient, valid, and
reliable information is available to support a decision.
By checking evidence we can ensure that sufficient, valid and reliable

information is available to support a decision (Taherdoost, 2016). To make an
informed choice, you must ensure that you collect and analyse all information
relevant to your circumstance. In the documentation on the problem, your
choice and its remedy, you must additionally explain and refer to this
information. You also have to remember to collect information and proof from
trusted sources.
The dependable source of reliable information will be:
 Written by an educated individual
 Probably authored by someone interested in the field
 Towards approval and review
 Regularly monitored and updated
 Use proof to back up the assembly.
You may use two comparable and related ways to test information for
reliability and validity:
 Controlling the facts
 Towards cross-reference
Examples would include the following:

 Check legal facts with an experienced and skilled lawyer
 The manufacturer's Checking item information.
If you cannot obtain an absolute dependable information source, you should

reference your information with the most reliable information, such as an
official and certified website, you can obtain.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 3B
Objective To provide you with an opportunity to utilise risk management plans to
determine acceptable courses of action.
What different options do you have when you have identified a risk, if
eliminating the risk is not an option? Briefly describe each.
Risk management is the process to determine probable adverse occurrences as

well as to make measures to reduce or minimize the risk and effects of the
adverse occurrence (Wikarsa, 2014). This might involve preventing occurrences
of these hazards and/or developing contingency measures to be implemented
if necessary.
Alternatives to risk management are used if you have identified hazards that
are unwinnable - you should thus take action to reduce them. Alternatives to
risk management might include:
 Accept risk
 Mitigate risk
 Transfer or share risk
 Avoid risk
Accept risk:
You admit that a danger is unavoidable and it just takes place anyway - the
(usually insignificant) disturbance it causes is permitted.
Mitigate risk:
It is when you try to stop a risk, i.e. preventive actions, or when you take the
risk to an acceptable level, where the impact of the risk is not damaging.
Transfer or share risk:

You entirely pass on or share your risk with a third party, therefore your duty
lies with you. This does not mean that the risk is not present - it just means that
a third party takes over its controls. You must explain your risk response plan's
expectations for transferred risks.
Avoid risk:
This is when you decide to take measures to prevent the danger occurring.
Consequently, the danger probability is greatly reduced.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 3C
Objective To provide you with an opportunity to utilise appropriate quantitative
methods to assist decision making.
Identify a quantitative method and give a brief outline of it. Give an example
of how you would apply this method in making a decision on an identified
business issue.
In our decision-making process we must utilize quantitative approaches;
analysing data, statistics and measurements will offer us a clear indicator of the
effectiveness of alternative alternatives. The quantitative method are as
follows:
 Dynamic programming
 Linear programming
 Queuing theory
 Simulation
 Transportation methodology
We may assess the numerous possibilities of the plans by defining the
prospective benefits and updates which different arrangements may provide.
Dynamic programming
Dynamic programming involves dividing a problem into smaller components
and segments (Sniedovich, 2010). The management of littler, easier problems
might become more viable now and then than attempting to tackle a big and
lonely problem.
For instance, sales fall, and the use of a dynamic method is a problem:
Various lesser difficulties include poor performance, product costs, the launch
of a new shop by competitors. Those tiny difficulties must thus be removed to
deal with the real problem.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 3D
Objective To provide you with an opportunity to consult specialists and other relevant
groups and individuals.
Identify three different types of information you may have to consult others
about. For each, explain what the information is, why you need it, who you
would contact, and whether they are internal or external to your company.
Sometimes we may require other people's help to make a choice, especially if

we are inexperienced with the issue. We can consult with professionals and
staff who know the subject and the skills to support the decision-making
process.
The three different types of information we may have to consult with others
are as follows:
Organizational policy: Policies and procedures normally come from the
company's vision and goals, which normally take place at the highest level at
strategic management meetings. Departmental managers also design
departmental policies and procedures that are dependent on the nature of the
job assignments in certain businesses (Alkalha et al., 2012). We must confer
with all key stakeholders, including health and safety representatives,
contractors (mostly those who work regularly with you) and of course your
staff, while designing policies and procedures.
Legal advice: Any written or spoken counsel in relation to a law issue affecting
the obligations and rights of the person receiving it is legal advice. Legal
consultation needs legal and knowledge instruction and has an influence on the
legal rights of the receiver. It also establishes a relationship between a lawyer
and a client. Only a lawyer can advise the real law, although any non-lawyer can
recite the law. Moreover, non-lawyers or unlicensed lawyers are normally not
allowed to provide legal advice or represent someone else in court than
themselves.
Risk management process: All managers and supervisors are responsible for
ensuring that this policy is adequately implemented in their area of control and
consulting staff in the process of identifying risks, assessing risks and controlling
it.
These all are internal factors to the organization. They are found inside the
organization and are easy to predict and control.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 3E
Estimated 20 Minutes
Time
Objective To provide you with an opportunity to ensure decisions taken are within the
delegation/accountability of the group/individual responsible.
1. Create a RACI chart for at least three tasks at your organisation. You should
state who is responsible and accountable, who to consult, and who to
inform.
2. What should you do if you are unsure if you can make a decision or not?
RACI chart for risk analysis:
In a workplace, the employer is accountable for risk assessments so that they are
accountable for ensuring that this is done. An employer may appoint an eligible
person, as long as they are competent to do so, to conduct a risk assessment on
behalf of an organisation (Kapur, 2018).
RACI chart for project development:

A project manager is the person responsible for the effective start-up, planning,
design, execution, surveillance, supervision and conclusion of a project.
RACI chart for maintenance planning
A maintenance planner ensures that maintenance professionals have the

necessary tools and components to carry out repair orders. If no separate
maintenance scheduler exists, maintenance planners are also required to plan
maintenance so that equipment downtimes and production effects are minimized.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 3F
Objective To provide you with an opportunity to make decisions in accordance with
organisational guidelines and procedures and to ensure decisions taken are
consistent with organisational objectives, values, and standards.
1. Explain your organisation’s guidelines and procedures for making
decisions to resolve business issues.
2. How does your business ensure that decisions are consistent with
organisational objectives, values, and standards?
You may answer in reference to an identified problem and resolution if

you wish.
Provide an example from your workplace.
1. Answer
Organizations guidelines and procedure for making decisions to resolve
business issues are as follows:
 Problem or issue identification
 Proof of checking
 Collection of data
 Identification of the problem or problem cause
 Decision on the resolution of the problem
 Fermentation of the Decision
2. Answer
Clear aims of the organization- If there is no realistic purpose to be
authoritative, outstanding broad results will be difficult to obtain. The aim
setting allows personnel in all offices and divisions to decide as a key concern
decisions with long or temporary objectives and achieve unambiguous results.
Transmit the approach and vision of the company without ceasing- Without a
vision and bearing connection, employees would never move in the same way.
The organization should be clear about who it is, its purpose behind existing
organizations, and ensuring that its aims and ambitions are routinely and
plainly expressed.
Workers define their own goals inside the organization structure- The target of
the employee should not be described by the amount of hours worked, but
rather be a quantificated indicator that contributes to the achievement of the
broad vision and aim. When employees define their own aims, the
organisation, just like the person, is constantly tested, adequately and offset.
Individual aims are often the fastest and most feasible automatic controllers
when verbalized and described unambiguously.
Evade incentives- Centre for attaining goals. Preparing and targeting much
exceeds transitory increases caused by impulses and pressure kinds (Fuller et
al., 2008). Motivational factors produce a temporary addition, best case
scenario, but not a lasting improvement in behaviours or attitude
The goal and procedure of the company should typically be conveyed to

potential workers to locate the opportunity to rea
dily hide the message and to be willing to conceal it.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 3G
Objective To provide you with an opportunity to ensure decisions are taken in a timely
manner.
Give an example of a business problem you could have to make a decision
about and suggest what could happen if the decision was not taken within the
designated timeframe.
Decisions on business issues may or may not have a time limit (Negulescu &
Doval, 2014). Deadlines may be imposed naturally or for more pressing
questions that need to be resolved promptly.
For example: If an issue is dealt with, an imposed deadline or a time frame is to
be informed; we should in all cases try to comply with this. In the event of any
complications, we should contact the party waiting for the judgment quickly
and make further measures if necessary. If no time limits are specified, we must
use our own judgement to establish the priority of the assignment, the business
function and our other priorities.
We may include timetables for each milestone and the objective, and a
completion date. Schedules are very beneficial to visualize and put the
information into perspective, since we can see where you are and what you
should have done and what to do. This is much better than a plain date’s list
and makes it harder to overlook stuff.
Decision delays may have significant repercussions on the company,
particularly in crucial sectors. But it is crucial that all choices are received fully
and in a timely way, no matter how significant they are.
Activity 3G checklist – for assessor
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4A
Objective To provide you with an opportunity to ensure advice/information needs are
documented and are specific to location, format and time line requirements.
Explain how your organisation manages the advice and documentation needs
of its personnel, in terms of location, format, and timeline requirements.
Organization should have a system in place that tracks who have to know what
about organizational information, explicitly or informally. This system must
record the location and the format of the information to be distributed and
conveyed. There are information systems to guarantee that staff can obtain the
information they need(Rosca et al., 2010). By guaranteeing that the data can be
delivered properly, it is recorded who requires what.
There are data frameworks to ensure that workers can get the data they need;
the data may be shared in a viable way by insuring that there is a record of who
requires it.
Some groups will use a concerted effort to enable workers to share substantial
archives. This allows workers to contribute to a workplace without changing the
obligations of others. On the context, safety settings may be altered, so you
may establish up bunches with defined divisions or groups, or use them to talk
to everyone in the association.
Staffs can be notified through collaboration or information systems about
problems or developments that are relevant to them.
Issues and changes may include:
 Preceding Case Law

 New line of product
 Management changes in functions and activities
 Government Changes
 Organizational structural changes
 Bankruptcy and Closure
 Legislative or other changes in regulations
 Externalization and privatization
 Acquisitions, mixtures or relocations
 Change and deployment of technology.
There should be an exhortation on how to tackle the problem and what
individual personnel or groups must do to prepare themselves.
Systemic explanations can include:
 Change(s) to the system of classification
 Bulk Record Movement to Check
 A system migration
 New categorization and language restricted — New disposal or
retention classes
 New legal and other identified hazards, which need adjustments to the
criteria for the record
 New functions of the corporate or commercial unit.
For example, an inventive change may lead an organisation, which may save
records for more, manage more records, make them increasingly productive
and so on, to transfer their records towards a modern innovation. An
authoritative breakdown in legislation might suggest the application of more
strict regulations and methods, which have several reactions, e.g. modifications
to the grouping structure, restrictions established for transferring documents
and so on.
Time allocations related to issues and modifications will occur (Gurven &
Kaplan, 2006). Prompts and updates can either be transmitted to personnel on
appropriate occasions or a schedule or event might be used for important
occasions.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4B
Objective To provide you with an opportunity to document information and update
databases regularly.
Explain your organisation’s procedures for updating information systems.
Why are they effective?
In order for information management system to perform successfully and fulfil

its aims, it will need to be updated and maintained constantly. To update
information system, organizations generally adds new information to the
system when it is generated and collected. Organizations should have systems
in place that record new information as it arises (Tofan, 2017). This information
should be quickly captured and updated to the system to minimize loss or
forgetting and keep information system accurate.
The procedures followed in our organization for updating information system
are as follows:
 Ad hoc updating: The system may be updated on an ad hoc basis, as and
when new details are gathered. The duration of the data framework is
therefore limited and a culture of replenishing natural frameworks is
cultivated, as necessary.
 Scheduled updating: This system can be updated according to a timetable,
such as monthly wage expenses updates and sales records updates every
day at the conclusion of business.
Organizational procedures give guidance on decision making and how to
operate in an organization. As a consequences, transparency, accountability,
harmonization, and stability are improved by clear and properly defined
procedure. They are effective because of the following reasons:
 By following these procedures an organization can run smoothly.

 When following these procedures organization will use time and resources
efficiently which will help them to grow and achieve their organizational
goals.
 These procedures provide better quality service.
 This will enhance the quality of organizations products and services.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4C
Objective To provide you with an opportunity to design and test systems to meet
information requirements of decision makers.
Explain how you would test your organisation’s information system to ensure
that it supports the information requirements of decision makers.
What would you test?
How would you determine its usefulness?
When are tests completed?
The use of different data frames may involve different types of choices. Data
frameworks are significantly prepared and tested for fundamental leadership,
and if these frameworks do not fulfil the fundamental requirements of the
leaders, they should then be properly evaluated and balanced. Our
organizations should use data frameworks that are excellent with the data we
collect and need to access.
1. Answer:
We should structure and upgrade or new frameworks in order to meet client
problems. Our organizations may have strategies and procedure for managing
its data frameworks, so we should be aware of them and work within a few
random provisions.
2. Answer
The organization would benefit from the possibility to collect and obtain data
on how many persons visit the association's website. We would need to design
a framework that records guests reaching the premises to accumulate this
information. We can arrange the framework to record when customers visit the
site to suit the clients' data demands, so as to determine examples and trends.
This enables the team to check on site traffic, detect what causes toppers to be
used and to see how many customers make a purchase.
3. Answer
The framework should sometimes be explored to ensure that the data needs of
chiefs are met. It is possible to create a framework in which the criticism of the
framework's customers may identify the broad and terrible goals of the
framework, make improvements and communicate their data collection needs
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4D
Objective To provide you with an opportunity to ensure information is up-to-date,
accurate, relevant and sufficient for the recipient.
Explain your process for ensuring that the information you are going to
communicate is up to date, accurate, relevant, and sufficient for the recipient.
You should answer in terms of before, during and after you create your draft.
The process for ensuring that the information we are going to communicate is
up to date, accurate, relevant, and sufficient for the recipient are as follows:
a. Checking information: We must ensure that information is up to date,

accurate, relevant and sufficient for receiver before releasing information.
b. Check the source: The main objective of the activity to ensure that the
information you obtain while creating the correspondence is correct; if the
source of our examination is wrong in any case, then the data contained
within our exchange can also mean that they are off-base (Rosemann &
Vessey, 2008).
Check the date it was refreshed at the time you arrive to the data. We may
realize that internal data sources should be updated periodically and we can
then distinguish between the data if we do not think about it for the future.
We should monitor the discharge and updates of the data sources that
we utilize and verify for precision and meaning in any data that appears
dated.
Likewise clarified how to cross-reference data and employ solid sources; if
we choose a reliable source, verify for accuracy and ensure it is
contemporary, the data we use for inserting them into our communication
will have the best chance in terms of accuracy, lowering the likelihood of
errors.
c. Check our work: We should examine our actualities directly at the moment
in writing of our communications, whether it appears as an email, a letter, a
speech or any other structure. We should rework our manuscript and
examine our news, numbers and explications. This is achievable. A number
of associations have a designated person or group who may be asked to edit
interchanges and correct problems.
d. Check requirements: we need to know about the necessities of our work
before we start; in the event that we realize why we’re composing the
correspondence and who for, at that point we can tailor the work from the
earliest staring point, which anticipates the work being insignificant or
unacceptable and being altered or modified.
e. Style: The style of communication varies not only because of the substance
and objective of your message but also because of the recipient (Mckay et
al., 2010). You change the way you contact senior management, which again
varies depending on how you address your consumers. The style of
management will fluctuate. Content can be restyled to suit diverse
audiences so that various beneficiaries reuse information.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4E
Estimated 20 Minutes
Time
Objective To provide you with an opportunity to develop communication plans and
disseminate information.
What is your organisation’s communication plan? Identify one plan or an
element of a plan and explain:
 Who the recipient is

 Who is responsible for sending the information
 What needs to be communicated
 Why this information is communicated to this recipient.
A communication plan is a planned information distribution and feedback

receiving program from those involved in the process or activities (Zakaria,
2012). It defines who should know what, when, why and how and should make
it easier for receivers to receive comments and answers.
Plan: Communication plan for project progress updates and reporting

 The recipient of this plan is project managers.
 Team leaders is responsible for sending the information.
 Daily statistics report on the job update need to be communicated.
 This information is communicated to this recipient to track and keep
records of process of jobs completed.
Who the Who sends the What needs to Why this

recipient is information be information is
communicated communicated
to recipient
Project managers Team leaders Daily statistics To track and
report on the job keep records of
update process of jobs
completed.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4F
Objective To provide you with an opportunity to adhere to confidentiality/privacy
policies in the transmission/release of information/advice.
How do confidentiality and privacy laws affect the communications used by
your organisation? Identify one aspect of communication that is subject to
these requirements and explain how it is affected and how you communicate
compliantly in this instance.
Confidentiality and privacy needs may influence different organizations and

company kinds. While the industrial type of the organization affects the aspects
of confidentiality and privacy legislation, all organizations dealing with
customer information are to a certain extent obligated by privacy law. It helps
to build and develop trust. It allows for the open flow of information between
the customer and employee and recognizes that the personal life of a customer
and any difficulties.
Legislation:
Legislation will control organization's information management policies and
practices, thus it is extremely essential to know it.
Confidentiality requirements and privacy laws

The Data Protection Act is the key part of privacy rules. This legislation came
into existence in Australia in 1988 and controls the handling of personal
information about persons, whether they are employees, clients, consumers,
etc.
As indicated on the website of the Australian Information Commissioner (OAIC),

the Privacy Act includes 13 Privacy Principles must be legally respected as
follows:
 Regulates the assortment, stockpiling, use, declaration, security and
transfer of peoples duty record numbers
 Permits the processing of health information in certain situations in which
researchers cannot get the agreement of persons for the purpose of health
and medical research
 Allows the IC to accept and record enforceable app codes produced by or
generated by an app code developer, straight from the information
commissioner.
 Allows a SME who would otherwise not be subject to the Australian privacy
policy(s) and any applicable privacy code to opt-in and be subject to
applications and any applicable app code.
 Allows for protection guidelines to be made.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4G
Objective To provide you with an opportunity to review and update communication
plans regularly.
What is your organisation’s procedure for reviewing and updating
communication plans?
In order to be up-to-date and proper, the communication strategies must also

be examined and periodically revised (van Ruler, 2018). Whenever a change in
the communication policy happens, mistakes must be documented as quickly as
possible in the communication plan.
Communication plans may be reviewed as a matter of course or in response to

a trigger, such as:
 Positive or negative feedback
 Problems that have arisen
 System update
 New reason for communication
 New contact group
 New communication method
This would, for instance, be an update to the communication strategy if your
organization chose to start emailing their client base weekly with information
on goods that will be special in the week.
Minor adjustments, such as modifications to the titles and greetings, must also
be updated in the Communications Plan.
Regular evaluations and updates are good practice. This helps you to spot
problems before they cause problems and keeps you up to maintenance
standards.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4H
Objective To provide you with an opportunity to utilise technology which provides
optimum efficiency and quality.
Identify three different kinds of communications your organisation could use
and for each, suggest which technology would be the best medium for that
communication, in terms of quality and efficiency.
Explain each answer. Answers may vary.
The three different kinds of communication our organizations could use and
technology that would be best medium for that communication are as follows
(Kapur, 2020):
a. Visual communication:
In the workplace, it is usual to use visual communication in order to express
ideas that connect to the business, offer grapevine communication information
to individuals that work in the firm, and to underline certain points that need to
be stressed for the success of the organization. Examples of this sort of
communication include specifically made signage, internet communication,
publications, and even presentations. It is necessary that each employee
possess the competence of both implementing and comprehending visual
communication methods in the workplace.
Video conference, projection equipment, computer assisted presentation could
be the best medium for the communication in terms of quality and efficiency.
b. Written communication:
In addition to the workplace, written communication is highly significant. In
order to communicate an insight among those involved, this method of
Communication includes either writing or typing information, facts, numbers
and other kinds of information. Examples include reports, assessments, e-mails,
instant messaging, physical and electronic memoranda, training materials and
other similar forms of document. On the job, this is a flexible kind of
communication since, depending on the messages it may be professional or
casual.
Computers and laptops can be used to write emails and communicate for the
quality and efficiency of communication.
c. Verbal communication:
Verbal communication is a key component in the overall success of a company.
Verbally it is possible to employ certain sound, particular languages and the
term pronounced. In today's society, the conventional workforce is composed
of a vast diversity of persons. There are personnel of many ages, cultures and
even races. They are different. It is vital for a firm to have a fundamental basis
for verbal communication in order for everyone in a firm to understand others
in that organization
Telephone, pod casting, computer assisted language learning (CALL),
technology enhanced language learning (TELL) etc. could be the best medium
for the communication in terms of quality and efficiency.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Activity 4I
Objective To provide you with an opportunity to maintain corporate knowledge and
ensure security
Identify an example of corporate knowledge for each of the three areas:
 Copyright
 Intellectual property
 Technology.
Explain how these affect your organisation.
What steps are taken to gain and secure this corporate knowledge?
What would happen if each one were lost because it was not recorded and
secured?
The knowledge possessed by employees and other stakeholders in an

organization is corporate knowledge. Based on their experience with the
organization, the stakeholders acquire corporate knowledge and cannot be
formally captured in information systems (Belsis et al., 2005). An example of
corporate knowledge for each of the three areas are as follows:
a. Copyright: For example, it is a free automatic right of protection to
defend the expression of ideas against the ideas such as literary works,
music, artworks, audio-visual works etc.
b. Intellectual property: For example, if one partner is permitted to create
the logo for the company, the licensed invention must be abandoned to
the company, and the company should mark the company. The
abandonment of protected innovation to the company indicates the
company's strategy and that the manufacturer cannot withdraw it. If
they are employees, then what they do has a place with the company.
c. Technology: For example, the employee or shareholder has built any
form of software, programs or operating system that enables the
business to rely on its operations.
1. Answer
Used positively, what they produce has a place with the association, not the
person, if employees create anything to be used by an association. The primary
situation is that if the worker is autonomous. It may not be important. It may
very well be a little harder to discern ownership because of autonomous
administrations. Companies should continually determine the position of
ownership of work done in legal terms while working for the business.
2. Answer
This company information should be documented and maintained when
possible. Where possible. Data are not often reported since it appears there is
no compelling reason; the personnel supervisor might very well be aware that
Debbie and Tyler are separated and should never be put together in a group,
yet they cannot record it authentically. If the staff administrator quits and
Debbie and Tyler are coupled, anguish, worry and unhappiness might be caused
between the meetings.
Various corporate information components may be ever more important to
preserve the business. For example, the gourmet specialist at an eatery may
develop a few of meals, which are incredibly well known to traditional
customers and attract new customers who need to experiment with kittens. If
the gastronomic expert quits, he takes his plans with him; this may have a
negative impact on the business in view of the fact that regular customers may
not be encouraged to come back and others will not be listening and visiting.
3. Answer
Corporate data should be documented at any opportunity; if these data are
captured, security assurances, such as copyright or encryption, may be
required. Security impedes the access, use or abuse of personal and other
information and property by employees and others. Failure to keep good
records can make a business budgetary effort, resulting to greater expenditure
than is involved. This might lead to challenges for a successful firm with its
suppliers, salary, utilities and other important components.
Activity 4I checklist – for assessor
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge and
performance, as required to show competency in this unit. These activities should be completed
after finishing the Learner Guide. You should complete these as stated below and as instructed by
your trainer/assessor.
Skills, knowledge and performance may be termed as:
 Skills – skill requirements, required skills, essential skills, foundation skills
 Knowledge – knowledge requirements, required knowledge, essential knowledge,

knowledge evidence
 Performance – evidence requirements, critical aspects of assessment, performance

evidence.
Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by
observation (by the assessor or third party, depending on the circumstances).
It will demonstrate all of the skills required for this unit of competency – your assessor will provide
further instructions to you, if necessary.
Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series
of questions to confirm your competency for all of the required knowledge in the unit of
competency.
Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or a
simulated environment. You should demonstrate the required practical tasks for the unit of
competency and be observed by the assessor and/or third party, as applicable to the situation. If the
third party is required to observe you, you will need to make the required arrangements with them.
If necessary for the activities, you should attach completed written answers, portfolios or any
evidence of competency to this workbook.
Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
This activity will enable you to demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
Answer the activity in as much detail as possible, considering your organisational requirements.
Identify a problem that could occur in your organisation that needs to be resolved.
A problem that occurred in our organization is sales performance decreased from the last 2 months.
We can identify with the help of following feedbacks:
Staff feedback: Owing to lack of clear direction, recognition, poor salary, no growth possibilities etc.
it makes many employees leave their work or they might not perform well due to which it lower the
level of performance of employees. As per the perspective point of employees, owing to lack of
these all elements it will leads towards drop in performance level which would inevitably restricts
the production of organization. This will interfere with corporate productivity and growth.
You may provide greater recognition and pay to employees, provide new growth chances and
emphasize their health and safety and so on in an effort to reduce the business problem.
Customers Feedback: Customers The prices for items are excessively expensive compared to their
quality for customers (Shirai, 2014). They believe employees do not react appropriately and
cooperate with them and do not provide items with information correctly. In the customer's opinion,
the product price is too expensive, so the number of clients that purchase this goods inevitably
decreases. When the identical items are supplied at a price equal to another store, clients are not
prepared to buy the items here, which will reduce the sale of an enterprise automatically. Staff's
behaviour is important for the growth of their clients. If the staff does not behave well with the
customers they will not be satisfied with the service provided by company. It will create decrease in
the number of customers.
The corporation might analyse the product pricing and reassess it in order to satisfy your consumers.
The performance of the employees should be enhanced in the manner they comply with consumers.
They ought to be cooperative.
Business performance data: Suppose revenues of the firm have dropped from 2 months to 14%.
Moreover, in mid-November, the company had the lowest revenues but sales increased in
December every year. In the future, the firm will suffer loss if it continues in the same situation. As a
result, sales and company growth will drop.
The organization might begin with a fresh plan in order to boost the business performance statistics.
It might use new schemes and policies, such as discounts amid low sales, to entice customers.
For this activity, you will write a report explaining how you identified and resolved this problem.
Explain how you:
 Used business data to identify and understand the problem

It is known that sales have declined over the past 2 months to 14 percent after analyzing the
data. In mid-November, the corporation also had the lowest revenues, with sales growing,
even though every year in December. The firm will risk future losses if it continues in the
present condition.
 Defined and analysed the problem
When business problems have been identified, they should be defined and analyzed so that
they can establish the gravity of the problem, how quickly it should be handled and how it
should be treated. Here, we defined staff wages over budget as a problem which caused
due to following reasons:
 The system suffers a failure
 There was a mistake
 Staff in overtime authorized
 Staff in unauthorized overtime
 An employee claims more than they should
 Someone was compensated in the mistake.
 Used information from reliable sources
Website data is used to understand market trends and to estimate trends in the future, a
loyal trustworthy person to know about the competition, and to check books for the
approaches for improving business performance.
 Checked your sources were reliable and valid
To check our sources whether they were reliable and valid we used methods like fact
checkeing and cross refrencing method.
 Used any networks to access information
The information is available by phone, e-mail, webpages and hard copy files.
 Used statistical analyses
For the collection of methods used to handle data for various objectives, we employed
statistical analyzes. As described in the above section, we also employed quantitative data to
analyse and discover patterns, trends, and links and causes.
 Used sensitivity analyses
Sensitivity analysis were used to answer “what if” related questions to the solution. Through
this analysis we provided response to each question. It permits contingency plans to be
established and your plans restructured, instead of a miserable plan and difficulties to be
dealt with and conquered.
 Produced reports on your findings and work
On the basis of work and analysis, a documentation is prepared and preserved to be referred
in the future.
 Used an information management system
An information management system is a structured collection, storage and synthesization
system used to decide management. This enables you to collect and examine the
information you need for decision making. We used filtering information and retrieving
records to meet our processing objectives.
 Used risk management techniques
The following risk management techniques were used:
 Avoid risk
 Mitigate risk
 Transfer or offer risk
 Avoid risk
 Used quantitative methods

As a quantitative method, we employed dynamic programming. Dynamic programming
means that a problem is separated into smaller components and segments. Treating littler,
easier problems might now and then be viable than trying to deal with a single and difficult
problem.
 Consulted specialists and others for information
Consulted expert scientist, IT specialists and other specialized person in field for gathering
information.
 Ensured that accurate documentation was made and information was updated
Accurate documentation was made and information was updated time to time. Prompts and
recollections were forwarded to the employees or a calendar or schedule utilized to
emphasize crucial events and deadlines
 Worked within organisational guidelines and procedures
The following are the organizational procedures for resolving the business issues:
 The problems or issues is identified
 Evidence checking
 Information gathering
 Identification of the problems or cause of problems
 Taking decisions to tackle the problems
 Implementing the decisions
 Worked in a timely manner.

Decision delays can have significant repercussions for company, particularly in important
sectors. It is crucial, however, that all decisions are taken in a timely way no matter how
crucial.
Summative Assessments: Section A checklist
performance as relevant to the summative assessment. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this
unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
 Give examples of existing and emerging technologies and how they can be used in
knowledge and information management
 Explain statistical analysis and other quantitative methods commonly used in decision
making
 Outline the key features of management information systems and decision support systems
 Explain how to utilise risk management plans to determine acceptable courses of action.
Answer each question in as much detail as possible, considering your organisational requirements
for each one.
1. What methods can you use to identify business issues? Why is it important to define and
analyse these?
Business issues are a major aspect of how we deal with our firm's business difficulty not to make
as much money as possible. It is much more vital if our firm loses money to be able to spot
problems inside our organization promptly. The following methods can be used to identify the
problems:
a. Customer feedback: Customer problem review may fix several problems. They're
confronting what problem? What they need? What they need? Business depends on the
consumer solely so that an awareness of its needs and a better outcome resolves many
business problems
b. Staff feedback: Interacting with staff help to know their point of view and problems solving
their issue in coordination with them and make them feel pleased will show their impact on
sale and business so staff feedback is important.
c. Business performance data: the analysis of the business performance helps to identify the
business issues. Through this analysis we can analyse the root cause of the issues. It will so
us how well the organization is doing and highlights the problems.
d. Looking at trends and competition: The analysis of market trends and needs, the
undersyanging of competition and decisions will help to solve business isseues. Product line,
pricing, customer service and support, website and marketing, and social networks are also
helpful in solving business related issues.
It is important to define and analyse the problems because, it makes easier to solve the issues by
saving time, money and resources (Kabir, 2016). By defining the problem it will allow us to
determine how serious the problem is, how soon it should be resolved and how it should be
tackled. The identification of an issue contributes to a stronger customer and employee
interaction and increases sales and business improvements
2. Can you detail why some information relevant to the operation of the business might not be
recorded in the information systems?
Information system is an integrated components for storing, processing, gathering and
supplying, information, knowledge and digital goods. In order to conduct and manage their
operation, businesses and other organization rely on information system and connect with their
clients and suppliers and compete in the market. The objective of an information is to transform
raw data into helpful information for an organization to decide. They are designed to assist or
conduct extremely precise analyses of a certain process within an organization.
Thieves and hackers obtain corporate saboteurs' crucial corporate data. Such information may
comprise provider information, bank records, intellectual property and corporate management
personal data. The hackers share the material on the Internet, sell it to other firms or utilize it in
order to tarnish the image of the firm(Boell & Cecez-Kecmanovic, 2015). If we disclose any of the
secret information it may impact the company and cause severe loss. Some information relevant
to operation of business might not be recorded in information system because of the security
purpose and under the many safety regulations and policies.
3. How can you use patterns in business operations to determine cause and effect?
Patterns are part of how you establish the architecture of your business: they show common
answers to common issues. Patterns help preserve the structure's architectural character. It's an
easy method to capture experiences. Patterns in the information systems and records of our
organization can be obvious. It can be construed to discern causes and consequences. These
information may be utilized to detect and resolve problems or to establish procedures of
continuous improvement.
It is tough to find and screen patterns within the data. Machine learning can allow people to
uncover patterns that are important, but that we find too tough to perceive. This allows
companies to discover models on which they operate. The algorithms work for you in a
combination of massive data sets and locate everything relevant. The main element of pattern
analysis is the automated revelation of information that is buried in the data. Cause and effect
analysis are also known as fish bone diagram. It has originally been used to enhance quality, but
it may also be useful when analysing business processes by identifying their causes and
impediments and how to improve them. The flow is given below:
 Problem identification
 Main problem cause
 Identify plausible sub causes of the main causes
 Analyse the diagram
4. What is a statistical analysis? Give an example of when a statistical analysis might benefit your
own organisation.
Statistical analysis relate to the set of methodologies used for diverse reasons to process data.
It may be used to evaluate quantitative data and uncover patterns, trends and links and causes.
For instance, suppose we had a store of cloths, bed sheets, women's apparel, we observe a
pattern in which sales climb for holidays or in other seasons, etc., Bed sheets or warm towels
have higher demand in winter, therefore in this case we may analyse them statistically as to how
far sales are foreseeable under conditions? In which time will sales grow? How do we boost
sales? And it is the way forward.
Working with data and statistical analysis may help you understand how sales might improve or
where sales are declining, and this may aid your own business.
5. Why should you adjust the information management system to meet your processing
objectives? Which kinds of adjustments might you make?
A management information system is an official system used in management decision-making to
gather, store and synthesize information. This enables you to collect and examine the necessary
decision-making information.
The filtering of results is one technique to adapt the information system to achieve the
performance objectives. Only the relevant information we need for our decision can be filtered.
6. Why do you need to assess the risk associated with different solutions?
It is necessary to access the risk associated with different solutions because of following reasons:
 To spots danger
 To think about the possible damage
 To identify those people who are at risk
 To protect the person at risk
 To pan the work safety
 To review the existing controls
 To make changes
 To enforce with the law (Peddada, 2013)
7. How can quantitative methods assist you with decision making? Give three examples of
quantitative methods.
Quantitative techniques assist to determine and quantify the elements influencing decisions in
the decision making process. The complexity of decision-making becomes easier to tackle
(Verma, 2017). Quantitative tools assist a management enhance decision-making quality in
general. These strategies are most often utilized in the rational and logical decision model, but
may also be applied in any other paradigm.
For example 1: The manager is buying cars for a firm of car rental companies. While it might take
less time for a cheaper car to pay off, some customers may choose more luxury designs. In
determining which cars to buy, a manager should evaluate certain variables, such as the life
expectancy of the automobile, its guarantee and repair records, its insurance costs and,
naturally, the demand for renting the automobile.. Based on the information collected, a
manager may next classify options on the basis of each car's costs. Because of their longer life
and customer rental demand, a higher-priced automobile might be more appropriate. The
strategy, of course, is for the management to select the one that pays the initial cost most
quickly.
For example 2: Survey of the number of hours spent by the employees in the workplace was
undertaken in certain offices of a town. Data were collected for this purpose by checking the
time the employee arrives at the workplace and the time the office is left for a period of time.
These statistics are obtained by an observation of the employees who supply the data as part of
the quantitative approach to and departure of the employees from the bureau. All these data
may be collected so that the number of hours the employees spend in the office may be
determined.
For example 3: Assume that an organization holds an event to get statistics on the ratings, pros
and drawbacks of the event from participants. The event survey template may be used to
achieve this. Different inputs may be gathered from the event host such as attendants' pleasure
at different levels. This reply comprises the seven-point scale choice where 7 are highly satisfied,
6 are satisfied, 5 are slightly satisfied, 4 are neutral, 3 are unhappy, 2 are unhappy, 1 severely
unhappy.
8. You are tasked with managing the organisation’s information needs. What are some of your
considerations?
Information is essential for effective decisions. Management faces an increasing rate of change
and a more complicated environment. For a specific choice, a variety of considerations may have
to be considered. Some of the considerations are as follows:
 The accurate information ratio to the overall quantity of information that is created
throughout a period is the proper information.
 Information on timeliness reflects whether the information comes in due time for a
manager to employ in his decision making.
 Complete information requires all of the information needed for a decision to be
delivered to a management.
 The summary of the essential facts provides concise information. These data may
indicate exceptions to typical or scheduled operations.
 It must offer each management concerned with what he or she has to know in order to
be relevant. The manager who is not authorized to decide on the basis of the
information should not get any information
 The frequency of information connected to the decision/activity should be supplied and
generated. The frequency might be one hour, one day, one week, one month, etc.
 Information should be delivered in a format and style that the individual involved may
easily grasp. The information producer must know the expertise and expertise of the
recipient.
Summative Assessments: Section B checklist

Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Section C: Performance Activity

Objective: To provide you with an opportunity to demonstrate the required performance
elements for this unit.
A signed observation by either an approved third party or the assessor will need to be included in
this activity as proof of completion.
This activity will enable you to demonstrate the following performance evidence:
 Source and analyse information for business decisions

 Contribute information and the outcomes of analysis to decision making
 Disseminate information to relevant groups and individuals
 Design, test and adjust information systems to meet needs and objectives
Answer the activity in as much detail as possible, considering your organisational requirements.
1. This is an ongoing practical activity which will require you to source and analyse information
for the following types of business decisions:
 Identifying business problems and issues and related knowledge and data
requirements
The business problem and issues that we analysed in this report is sales performance is
decreased from last 2 months by 14% and staff wages are over budget .It is known after
analysing the data that sales have declined to 14% in the previous two months. In mid-
November, the corporation also had the lowest revenue, but revenues grew every year
in December. The firm will have to suffer future losses if it remains in the current
situation.
 Confirming the clear and relevant objectives for analysis of information
The clear and relevant objectives for analysis of information are as follows:
 To identify, define and analyse the business problem
 To identify information required to reach a decisions on problems/issues
 To identify the risk of organization
 Applying statistical analysis, sensitivity analysis and other techniques to draw

conclusions relevant to decisions
We applied statistical analysis, sensitivity analysis and other technique to draw
conclusions relevant to decisions. Statistical analysis contributed to the interpretation of
quantitative data and to the identification of patterns, developments and also
relationship and cause. Sensitivity analysis has helped to build contingency plans and to
reorganize plans rather than adopt a faulty plan and to overcome obstacles.
 Ensuring sufficient valid and reliable information or evidence is available to support
decisions
We can ensure information or evidence are valid and reliable by following ways:
 By checking whether it is written by someone who is well informed or not.
 By using fact checking or cross referencing method
 By checking and updating regularly
 Using formal and informal networks to source information not held in formal systems
To maintain the efficiency and uniformity of our whole organization, formal systems are
crucial. Telephone, emails, websites and hardcopy are used to access the information.
 Identifying and accessing sources of reliable information
Information from the websites is used for knowing the trends in market and estimate
trends in future, a loyal reliable person to know about the competition, and books to
check the business performance improvement techniques. Websites, dates, people and
books are the reliable source of information. Those information which are probably
written by professional writers, which are approved and reviewed and which are backed
up by evidence are the reliable information from the credible source.
 Using technology as appropriate
Technology may also be utilized for protecting financial data, private management
decisions and other private information leading to competitive benefit. Simply simply,
technology helps companies avoid competition from their ideas.
 Consultation with stakeholders and specialists.
Consultation with stakeholders entails the creation of long-term beneficial, productive
ties. The consultation allows us throughout time with certain stakeholder groups to
discover and track trends, difficulties and views. This helps to identify needs and
expectations and track them.
You will be expected to take decisions in accordance with the findings of your analysis. Such
decisions should be taken in accordance with organisational guidelines and procedures. You
should also ensure consistency with organisational objectives, values, and standards.
This activity will need to be observed, and a signed record of this observation (completed by
the assessor or third party) should be uploaded in your answer. It should detail what was
done, when it was done, the time it was completed in, the completed actions and the overall
outcome of the tasks.
2. You should now refer to the decisions that were taken during the previous activity. It will be
necessary to disseminate information to relevant groups and individuals regarding the
reasoning and outcomes of your decisions
You should fulfil the following requirements:
 Documenting information and updating databases

By documenting information and updating database removes outdated material. This
reduces the chance of error, sends incorrect instructions to new staff and ends with
obsolete documentation. The documentation and updating databse is effective to keep
data secure. This will assist readers to learn how and why they have come to the
findings. You can also rationalize your decisions. The data frames exist to ensure that
employees may get the required data; the data may be shared viable by ensuring that
there is a record of who requires what.
 Meeting identified needs of recipients
Identifying the needs of recipients is essential for ensuring their satisfaction and loyalty.
They could be existing customers, potential customers, local community, job seekers and
staff base. The basic needs of recipients are price, quality, convenience and choice. The
following are the methods to identify the needs of recipients:
 Focus group
 Social listening
 Keyword research
Following are the methods to meet the needs of recipient:
 Identify your recipients need from focus group, social listening and keyword
research.
 Distribute the information to relevant stakeholders in your organization
 Collect customer and staff feedback on how your efforts meet their expectations.
 Adhering to legal and organisational requirements for privacy and security.

The data should be kept safe so that the customers identity and information are safe
and protected whereas the companys reputation remains untarnished. There are three
key legal and organizational requirements for the privacy and security of data they are
as follows:
 Confediantiality
 Integrity
 Availability
3. This ongoing practical activity will require you to design, test and adjust information systems
to meet needs and objectives including:
 Management information systems and decision support systems

A management information system is an official system used in management decision-
making to gather, store and synthesize information. This enables the information
essential to make a decision to be collected and reviewed. It gives information on the
planning, initiation, organization and control of the activities of the company's
subsystems and in the process offers the synergistic organization. The decision-making
process is facilitated by the provision of information in the right moment. Whereas an
interactive computer system that is easy to access and use for non-computer
professionals is a decision support system. It helps plan and make decision. It scans and
analyses large volumes of data, assembling information to solve issues and make
decisions.
 Use of technology for optimum efficiency and quality
Technology is used or optimum efficiency and quality. It captures the information such
as customer’s details in most simple, time efficient way. The use of technology helps to
manage documents and ensure that information is dealt with a logical workflow. This
helps to reduce the duplication of work. It helps to gain insight into market trends,
customer preference and business performance. Therefore, it helps to improve the
efficiency of business.
 Storage and retrieval of information.
Storage and retrieval of information refers to the systemic data collection and
cataloguing procedure so that they may be found and shown on request. The aim of the
storage and retrieval of information is that you would have their information to recover
if you needed to contact them again or phone them again. Therefore, if progress is
achieved, you may update or make notes as to what's crucial to accessing this
information for another colleague. A well-organized storage and retrieval system
following compliance rules and tax standards greatly enhances the trust of business
owner that the company complies completely.
Summative Assessments: Section C checklist
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Comments
The learner’s
performance was:
Workplace Documentation – for learner

Workplace documents checklist
To demonstrate and support workplace knowledge, workplace documents can be submitted to the
assessor or third party. Indicate in the table below the documents that have been provided. Please
refer to your trainer/assessor if clarification is required or if you have any further questions on what
you are able to provide or use.
Document name/description Document attached
Yes No (Please circle)
For RTO use only
Have originals or digital copies been supplied for the workplace Yes No (Please circle)
documents?
If not originals, have the originals been validated or checked? Yes No (Please circle)
Supplementary Oral Questions (optional) – for assessor

The below table is for you to document any supplementary verbal questions you have asked the
learner to determine their competency. For example, if you are unsure of their answer to a question
in the Learner Workbook, you may choose to ask them a supplementary question to clarify their
understanding of the relevant criteria.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date of assessment
Question:
Learner answer:
Assessor judgement: Satisfactory Not Satisfactory
Question:
Learner answer:
Question:
Learner answer:
Question:
Learner answer:
Question:
Learner answer:

Feedback for the learner
I have read, understood, and am satisfied with the feedback provided by the assessor.
Learner’s name
Assessor’s name
Competency record to be completed by assessor
performance as relevant to the overall unit. Indicate in the table below if the learner is deemed
competent or not yet competent for the unit or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Has the learner completed all required assessments to a satisfactory standard? Yes No
(Please circle)
Has sufficient evidence and information been provided by the learner to prove Yes No
their competency across the entire unit? (Please circle)
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:
Authentic Yes No
(Please circle)
Valid Yes No
(Please circle)
Reliable Yes No
(Please circle)
Current Yes No
(Please circle)
Sufficient Yes No
(Please circle)
Learner is deemed: Not yet competent Competent
If not yet competent, date for re-assessment:
Comments from trainer/assessor:
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BSBINM601

Manage knowledge and

 Address each question including any sub-points

 Demonstrate that you have researched the topic thoroughly

 Cover the topic in a logical, structured manner

 Presenting any work by another individual as one's own unintentionally

 Handing in assessments markedly similar to or copied from another learner

 Presenting the work of another individual or group as their own work

 Handing in assessments without the adequate acknowledgement of sources used, including

Recognised prior learning

 Product-based methods e.g. reports, role plays, work samples

 Portfolios – annotated and validated

 Third party evidence.

Third parties can be:

The third party observation must be submitted to your trainer/assessor, as directed.

An explanation of observations and demonstrations:

The observation will usually require:

 Performing a work based skill or task

 Interaction with colleagues and/or customers.

A demonstration will require:

 Performing a skill or task that is asked of you

 Undertaking a simulation exercise.

The observation/demonstration will take place either in the workplace or the

The reasons to use a third party may include:

Third party details (required information from the learner)

Third party name: ______________________________________________________________

Position of third party: ______________________________________________________________

Telephone number: ______________________________________________________________

Email address: ______________________________________________________________

Declaration for nominated third party

Third party signature: _____________________________________ Date: ___________________

Business performance data:

Activity 1A checklist – for assessor

Provide your comments here:

If not yet satisfactory, date for reassessment:

Provide your comments here:

If not yet satisfactory, date for reassessment:

Provide your comments here:

If not yet satisfactory, date for reassessment:

Provide your comments here:

If not yet satisfactory, date for reassessment:

People: People may be trustworthy and reliable information resources.

Provide your comments here:

If not yet satisfactory, date for reassessment:

3. How can you gain a better understanding of how knowledge management

Provide your comments here:

If not yet satisfactory, date for reassessment:

Provide your comments here:

If not yet satisfactory, date for reassessment:

In organizational information systems and records, patterns and trends might

Another model may be an organization which produced an additional product

Provide your comments here:

If not yet satisfactory, date for reassessment:

Statistical analysis refers to the collection of processes for diverse objectives

Let’s see an example of interpretation using cost-benefit analysis

 Total benefit from the project = increase in revenue from expansion

Now, the benefit cost will be calculated for expansion

Since there is a favourable cost/benefit ratio in the expansion (the entire

Provide your comments here:

If not yet satisfactory, date for reassessment:

Is the solution viable? Why?

Business issue: Every month wages begin to surpass the budget

Questions and solution:

3. What if yield and morality are affected?

Third party signature: ___________________ Date: _