Professional Documents
Culture Documents
OF
AGRICULTURE & TECHNOLOGY
JKUAT SODeL
Nairobi, Kenya
E-mail: elearning@jkuat.ac.ke
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HRD 2101 Communication Skills
This presentation is intended to covered within one week.
The notes, examples and exercises should be supple-
mented with a good textbook. Most of the exercises have
solutions/answers appearing elsewhere and accessible by
clicking the green Exercise tag. To move back to the same
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page click the same tag appearing at the end of the solu-
tion/answer.
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HRD 2101 Communication Skills
LESSON 3
Patterns and Techniques in Communication
munication.
• State the significance of each pattern of communication.
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3.2. Introduction
The flow of information in an organisation is governed by its
structure. In simple terms, organisational structure refers to the
manner in which staff are arranged into departments and/or sec-
tions that handle different yet correlated tasks in the organisa-
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an effective human resource at your workplace, it is important
to master these ways in which information is transmitted ;this
will make it possible for you to interact effectively with other
members of staff and distinguish the nature of the message .
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3.3. Definition
Patterns of communication are paths or ways through which
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HRD 2101 Communication Skills
According to the direction of flow of information, we have the
following:
1. Vertical communication
2. Horizontal communication
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3. Diagonal communication
4. Grapevine communication
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This may involve:
• Memos
• Letters
• Notices
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• Newsletters
• Training and induction documents
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• Company handbooks
• Disciplinary interviews
• Appraisal interviews
Also involves upward communication which begins from the ju-
nior staff to top management. May be in form of;
JJ II 1. Suggestion schemes - workers may suggest improvement
J I in work force and conditions.
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2. Polls and ballots - employees may be asked to vote for
or against a proposal that is used to decide whether or not
to implement proposed changes.
3. Grievance procedure - an employee makes known his or
her grievances.
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HRD 2101 Communication Skills
3.5.2. Disadvantages of vertical communication
1. Time- consuming as it has to pass through various lev-
els especially when information is not being worked on
promptly.
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HRD 2101 Communication Skills
partments come together to discuss new developments so
that people of each department know what is going on.
• Group Conferences or departmental head meetings.
• Informal communication within the organization.
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3.8. Grapevine
Referred to as rumors or gossip. Usually put into motion/ en-
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gineered by an informal leader. Thrives in organizations where
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formal channels provide inadequate information or no informa-
tion at all. The informal leader is somebody whose official posi-
tion is not depicted in the organization structure but may have
information on the subject of interest.
Exercise 1. Discuss the advantages and disadvantages of
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HRD 2101 Communication Skills
formed therefore inclusive.
Possible screening of information to ensure that it is credible.
Problems can be solved before they get out of hand and
solutions will be more quality unlike when protocol is ignored.
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3.9.1. Presentation
Stages/ steps one should follow for making a good presentation:
1. Pre-presentation Jitters.
2. Development of a presentation
JJ II 3. Delivering a presentation.
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5. Managing questions, comments and objectives
Skills of a presenter
• Verbal
• Non-verbal
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font.
2. Should not be too many; just enough for explanation
3. Headings and sub-headings should be clear and distinct.
4. Consistency in design
• Interpersonal skills
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J I 1. How well do you integrate with your audience
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2. Be courteous and display a pleasant personality
Presentations bring out the following aspects about people:
1. Personality.
2. Level of confidence.
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3. Level of knowledge.
4. Ability to think logically i.e. progression of ideas.
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• I am an introvert, I cannot face an audience.
• I must make a perfect presentation whenever I present.
To overcome these fears and get ready for presentation
Develop the presentation
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• What is my topic?
• What is my subject matter?
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• Gender
Deliver the presentation
• A good presentation must be conceptualized.
• Breakdown the presentation to distinctive parts:-
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1. Introduction
2. Development/ body 3
3. Decisive conclusion: should be convincing Characteristics
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of a good presentation
• Must be conceptualized
• Broken down into separate parts
• Researched extensively
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J I Styles of Oral presentation
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1) Coolzone presenter
Characteristics:
• Structured and organized
• Logical and sequential
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2) Hotzone presenter
JJ II Characteristics:
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• Rhetorical in nature
• Dramatic movement
• Shifting body postures and darting eyes
• Passionate
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3) Dullzone presenter
Characteristics:
• Lacks pitch variation (monotony)
• Unpromising body language (clumsiness)
JJ II • Incompatibility with the audience
J I • Poor eye contact
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• Boring
• Nervous
Deductive
• Main point stated first then give reasoning
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Inductive
• State reasoning then conclude with the main point
Can also be:-
• Chronological/ historical order
• Sequential order
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Points to take into account to improve on presenta-
tion(before the actual presentation)
1. Rehearse for confidence, spontaneity, synchrony of speech
and visual aids, interaction with audience and preparation
for questions and answers.
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Example . Qualities of a Skilful Presenter
Solution:
Poise.
Being aware of people, time and place.
Be tactful.
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Capture and maintain the audience’s attention throughout
the presentation.
Bring the presentation to a conclusion.
Encourage questions from the audience.
Thank the audience for their time and patience.
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Solutions to Exercises
Exercise 2.
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Exercise 3.
Poise.
Verbal
Non-verbal
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