BE COVIDSAFE

Install and register

COVIDSafe app.

1. Download and install
the COVIDSafe app
from Apple App Store or
Google Play Store.
2. Once installed, open the app, read about how
we can stop the spread, then select
I want to help
‘I want to help’

Read the information about how COVIDSafe

Next
works, then select ‘Next’
For translated information on how the
COVIDSafe app works visit
www.health.gov.au/COVIDSafe-language.

3. Read the information on registration and privacy then select

Continue
‘Continue’

You can read the translated privacy policy

www.health.gov.au/covidsafe-privacy

1
 BE COVIDSAFE

4. You need to give your consent for the collection of your information.
Please read the registration consent statement below.

I consent to the Australian Department of Health collecting:

• My registration information to allow contact tracing by state or

territory health officials.
• My contact information from other COVIDSafe users after they test
positive for COVID-19.

If you consent to your registration and contact information being

I agree
collected, select ‘I agree’

5. To register enter:

• your name (this can be a pseudonym)

• your age range
• your postcode

With your consent, your registration information will be used by state

and territory health officials to contact you if you have been exposed
to coronavirus.
Once you have entered your registration details select

Continue
‘Continue’

6. Enter your mobile number then select ‘Get PIN’ Get PIN
to verify your number.
A health official will use your mobile phone number to contact you if you:
• test positive, to ask you to upload your information
• are identified as a close contact of another COVIDSafe user who tested
positive, to give you advice on what to do.
If you are helping a friend or relative to download the app, you will need
to download the app onto their phone and enter their phone number into
the app.

7. You will then receive a text message containing a

6-digit PIN.

Enter the 6-digit PIN, then select ‘Verify’ Verify

If you don’t receive the PIN, select ‘Resend PIN’

If the mobile number is not correct, select
‘Is this mobile number wrong?’

2
 BE COVIDSAFE

Proceed
8. Select ‘Proceed’ to enable Bluetooth®
and Notifications. If you choose to enable Notifications,
you will receive a notification if COVIDSafe is not active.

Once you have successfully registered select

Continue
‘Continue’

For Android, you will be asked to disable

Battery optimisation. You can choose to
change your device name.

9. Once you have registered and given permission, keep the COVIDSafe
app active. You can confirm this if you see ‘COVIDSafe is active’

COVIDSafe is active
on your app screen.

10. While active, COVIDSafe keeps a secure note of other COVIDSafe users you have been
near. With your permission health officials can use this information to contact people if
you test positive.

This information remains on your phone for 21 days and cannot be accessed unless you
give your consent.

3
 BE COVIDSAFE

Voluntary upload of your information if you test positive

11. If you test positive a health official from

your state or territory will contact you to ask
you permission to access the information
collected by the COVIDSafe app.

Select ‘Has a health official contacted you?’

Has a health official
contacted you? from the app.
Confirm that a health official is asking you to
upload your information

Yes
by selecting ‘Yes’

No
If a health official has not contacted you, select ‘No’
You need to consent to your information being uploaded. Unless you consent, your close
contact information will not be uploaded. If you consent, your close contact information
will be uploaded and shared with state or territory health officials to contact people who
may have been exposed to the virus.
You can read the COVIDSafe privacy policy for more details at
www.health.gov.au/covidsafe-privacy
If you consent to voluntary upload of your information, tick the box saying

I agree Continue
‘I agree’ . Then select ‘Continue’

12. The health official will send a PIN to upload your

information.
Enter the PIN, then select ‘Upload my information’

Upload my information

Continue
Select ‘Continue’ to complete the process.
Once you complete the process, the information is stored
in a highly secure storage system.
A health official from your state or territory will access the
information in the app to identify people you have been
in close contact with – within 1.5 metres for 15 minutes
or more.
This will help health officials to quickly notify people
who have been close to you and may have been exposed
to coronavirus.

4
 BE COVIDSAFE

13. Health officials may also contact you if you are identified as a close contact of another
COVIDSafe app user who has coronavirus. In this case, the health official may advise that
you need to get tested for the virus.

14. You can delete the COVIDSafe app from your phone at any time. This will delete all
COVIDSafe app information from your phone. The information in the secure information
storage system will not be deleted immediately. It will be destroyed when the Minister for
Health declares the pandemic over. If you would like your information deleted from the
storage system sooner, you can complete our COVIDSafe data deletion form at
https://covidsafe-form.service.gov.au/

15. Your information and privacy is strictly protected by law. Read the privacy policy in your
language at www.health.gov.au/covidsafe-privacy.

For other information and support, call 1800 020 080.