Al Towar Health Centre: Service Catalogue

AL TOWAR
HEALTH CENTRE
SERVICE CATALOGUE
KEY ICONS AL TOWAR
GENERAL ICONS TIMING
HEALTH CENTRE
LOCATION TIMINGS
E-MAIL
TELEPHONE
Contacts
FAX
17A Street, Al Twar 1

Dubai, UAE
Makani: 35273 96231
FOR WHOM? INFORMATION PAYMENT METHOD
RECEIVED BY
800342
MEN WEBSITE CREDIT CARD
To call from outside UAE
SERVICE CENTRE CASH
+971 4 219 8888
WOMEN
Sun - Thu
CHILDREN CALL CENTRE 7:30am - 9:30pm
SENIOR DHA APP. Sat

CITIZENS DHB APP. 8:00am - 1:00pm
PEOPLE OF TYPING
Fri
DETERMINATION CENTRE
Closed
Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of
the latest date of update. Dubai Health Authority has the right to make any modification, revocation
or addition to the mentioned in this guide, including, for example, waiting times, official working hours,
financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to
change according to health status, events and official holidays. For more information, please call 800324.
First Issue 20-2-2020

CUSTOMER JOURNEY
OUT-PATIENT
Accessing PHC services Appointment Reaching the centre Registration Payment Nurse assessment
1 2 3 4 5 6
Gathering information Appointment booking Finding suitable parking Counter in the At the same counter Vital signs check-up
registration area in registration area The nurse checks the
The patient can access The patient can book an When the patient arrives
DHA website or appointment, if needed, at the PHC, a dedicated The patient provides one of the The patient proceeds patient’s vital signs
dubaihealthbooking.com by using Dubai Health parking is available following documents: to pay the needed (blood pressure,
or call 800DHA or use Booking App. (DHB) and accessible. − Valid Emirates ID service fees (if required/ temperature, weight,
Dubai Health Booking App. or DHA website or − Health card number insurance clearance). height, etc.).
(DHB) or DHA App. to get dubaihealthbooking.com − Insurance card
2 the needed information or by calling 800DHA. − Valid passport (for visitors) 3
about the services provided, − UAE driving licence
working hours and − GCC card
physicians’ names available.
These steps are done when/if required
Physician assessment Nurse procedures Laboratory Radiology Pharmacy Follow-up appointment

or referral
7 8 9 10 11 12
Consultation and Treatment room Giving samples Taking diagnosing Receiving medication Counter in the
medicine prescription via images registration area
Procedures or medication The patient checks into The patient collects the
The patient checks into administration as ordered/ the lab to provide samples The patient checks into the medications by visiting A follow-up appointment
the consultation room to prescribed by the physician. requested by the physician radiology room for imaging the pharmacy (if required). and referral letter will be
see the physician. (if required). diagnosis (if required). prepared for the patient
(if required).
CUSTOMER JOURNEY
CHILD HEALTH
Accessing PHC services Appointment Reaching the centre Registration Payment Nurse procedures
1 2 3 4 5 6
Gathering information Appointment booking Finding suitable parking Counter in the At the same counter Vital signs check-up
registration area in the registration area
The patient can access The patient can book an When the patient arrives The nurse assesses the vital
DHA website or appointment, if needed, at the PHC, a dedicated The counter staff welcomes the The patient proceeds signs as well as the growth
dubaihealthbooking.com by using Dubai Health parking is available patient and provides the needed to pay the needed and development of the child.
or call 800DHA or use Booking App. (DHB) and accessible. help for registration. All the service fees (if required/
Dubai Health Booking App. or DHA website or following documents are required: insurance clearance).
(DHB) or DHA App. to get dubaihealthbooking.com − Valid original Emirates ID
4 the needed information or by calling 800DHA. − Health card number 5
about the services provided, − Insurance card
working hours and − Vaccination record
Physician assessment Nurse procedures Laboratory Radiology Pharmacy Follow-up appointment

or referral
7 8 9 10 11 12
Consultation and Treatment room Giving samples Taking diagnosing Receiving medication Counter in the
medicine prescription via images registration area
Procedures or vaccine The patient checks into The patient collects the
The patient checks into administration are the lab to provide samples The patient checks into the medications by visiting A follow-up appointment
the consultation room to performed as ordered requested by the physician radiology room for imaging the pharmacy (if required). and referral letter will be
see the physician. by the physician. (if required). diagnosis (if required). prepared for the patient
(if required).
CUSTOMER JOURNEY
DENTAL
Consultation and medicine
Accessing PHC services Appointment Reaching the centre Registration/payment prescription
1 2 3 4 5
Gathering information Appointment booking Finding suitable parking Counter in the registration area Consultation and
The patient can access The patient can book an When the patient arrives The counter staff welcomes the
medicine prescription
DHA website or appointment, if needed, at the PHC, a dedicated patient and provides the needed Patient checks into the dental
dubaihealthbooking.com by using Dubai Health parking is available help for registration. clinic for consultation/dental
or call 800DHA or use Booking App. (DHB) and accessible. All the following documents are treatment or returns for
Dubai Health Booking App. or DHA website or required: treatment after step 6/7/8.
(DHB) or DHA App. to get dubaihealthbooking.com − Valid original Emirates ID
6 the needed information or by calling 800DHA. − Health card number 7
about the services provided, − Insurance card
working hours and
Laboratory Radiology Pharmacy Follow-up appointment

or referral
9 10 11 12
Giving samples Taking diagnosing Receiving medication Counter in the

via images registration area
The patient checks into The patient collects the
the lab to provide samples The patient checks into the medications by visiting A follow-up appointment
requested by the physician radiology room for imaging the pharmacy (if required). and referral letter will be
(if required). diagnosis (if required). prepared for the patient
(if required).
CUSTOMER JOURNEY
HOME CARE
Accessibility of
the PHC services Requesting the service Assessment booking Assessment visit
1 2 3 4
Gathering information Requesting for home Home care visit booking Care provision
The customer can access DHA
care service The patient’s relative will A physician or nurse will
website or call 800DHA to acquire The patient’s relative can visit be contacted to confirm visit the applicant for
needed information about the the registration counter or call the visit scheduled. assessment.
services provided, working hours 800DHA to proceed with the
and physicians’ names available. application. All the following
documents are required:
8 - Applicant’s valid Emirates ID 9
- Health card
- Insurance card
Follow-up appointment Patient referral
5 6
Application approval Referral approval
A follow-up appointment will be If required, the patient will be
scheduled (if the application is referred to a specialty physician or
approved). specialty facility.
INDEX OF SERVICES
ADMINISTRATION SERVICES Medical Packages Services
Antenatal Care Package
Premarital Counselling Package
Health Card Quit Smoking
Create/Renew Health Card
Obstetrics and Gynaecology Services
Medical Report Gynaecology
Issue New/Duplicate Medical Report
Ophthalmology Services
Medical File Transfer Services Ophthalmology
Medical File Transfer
Orthopaedic Services
Orthopaedic Clinic
MEDICAL SERVICES
Otolaryngology (ENT) Services
Otolaryngology (ENT) Clinic
Child Health Services
Child Health Vaccination
General Paediatrics SUPPORTIVE MEDICAL SERVICES
Dental Services
Conservative Periodontal Treatment Laboratory Services
Dental Child Health Laboratory
Dental Restoration
Dental Trauma Management Nursing Care and Treatment Room Services
10 Fixed Prosthodontic Appliances Nursing Care and Treatment Room 11
Interceptive Orthodontic Treatment
Oral Inflammatory/ Infection Management Pharmacy Services
Oral Lesions Management Pharmacy
Pocket Reduction Procedures Radiology Services
Preventive Dental Services Radiology
Pulpotomy of Deciduous Tooth (Paediatric Dentistry)
Removable Prosthodontic Appliances
Root Canal Therapy FACILITY FAQ
Teeth Scaling and Polishing
Temporomandibular Joint Management
Tooth Crowns for Children Facility FAQ
Tooth Extractions
Dermatology Services INTERCONNECTED SERVICES
Dermatology
Diabetes Services Interconnected Services
Diabetes Services
Dietitian Services
Dietitian
Family Medicine Services
Family Medicine
Periodic Health Check-up
Health Education Services
Health Education
Home Healthcare Services
Home Healthcare
ADMINISTRATION
SERVICES
Health Card Health Card
Create/Renew Health Card • Valid original passport + copy

• Valid original Emirates ID + copy
UAE Nationals • Family book + copy
A health card with an individual medical
• Recent photograph of the applicant
record number is being created for all patients • Electricity bill or proof of residence + copy
in order to facilitate all transactions and
registrations during all services in DHA’s
facilities and maintaining patient’s records • Valid original passport of wife and husband + copy
For Whom? and medical history. • Valid original Emirates ID of wife and husband + copy
• Marriage certificate (with attestations required only for
Wives of UAE Nationals marriage certificate issued outside the country + copy)
UAE Nationals • Family book + copy
Residents Renewal Process • Recent photograph of the applicant
• Electricity bill or proof of residence + copy
Expats • Upon expiration of the health card, an SMS
is sent to the customer
Visitors • Valid original passport of mother + copy
• Valid original Emirates ID of mother + copy
• Family book for mother issued from Dubai + copy
Service Limitations Children of
local mother
Exemption of certain cases • Original birth certificate for the child + copy and valid original
passport of the child + copy
from the Commission’s decision.
• For newborn, original birth certificate + copy
14 • Valid original passport (with valid UAE residence visa) + copy 15

Walk-in Service Charges • Valid original Emirates ID + copy
Residents • Recent photograph of the applicant
New Health Card
• Electricity bill or proof of residence in Dubai + copy
120AED 70AED 25AED
UAE National UAE National UAE National
Sun - Thu adults children children • Valid original passport + copy, or
7:30am - 9:30pm (10 - 17yrs) (0 - 9yrs) valid original Emirates ID + copy
Residents of Gulf • Proof of housing - work - study - investment in the
Sat
320AED 220AED 120AED countries in Dubai Emirate of Dubai + copy
Resident Resident children Resident children • Recent photograph of the applicant
8:00am - 1:00pm adults/wife of (10 - 17yrs) (0 - 9yrs) • Electricity bill or proof of residence in Dubai + copy
UAE Nationals
Delivery Time
320AED 220AED 120AED • Valid UAE passport + copy
GCC adults GCC children GCC children • Valid original Emirates ID + copy
10 minutes (10 - 17yrs) (0 - 9yrs) UAE Nationals with • Valid Marsoom + copy
passports only • Electricity bill or proof of residence + copy
320AED 220AED 120AED • Recent photograph of the applicant
Children of local Children of local Children of local
mothers adults mothers mothers
(10 - 17yrs) (0 - 9yrs)
Duplicate Health Card
70AED
Payment Methods
Medical Report Medical File Transfer Services
Issue New/Duplicate Medical File Transfer

Medical Report Transferring medical files between DHA health
centres.
It is a procedural service provided to
customers based on their request.
A medical report includes:
For Whom? For Whom?
• The patient diagnosis and treatment
UAE Nationals • The results of laboratory and radiology UAE Nationals
investigations
Residents • The course of the treatment Residents
Expats Expats
GCC Citizens Visitors
Service Limitations
• The medical report can only be issued
if the last physician’s visit does not
exceed 6 months
16 • Report can only be issued to the 17
Walk-in Walk-in
customer or to a first-degree relative
• A medical report form must be
filled-out if the request is not from
the customer
• For any other cases, the customer
Sun - Thu is directed to the Legal Affairs Sun - Thu
7:30am - 9:30pm Department 7:30am - 9:30pm
Sat Sat
8:00am - 1:00pm 8:00am - 1:00pm
Documents Required Documents Required

(one of the following) Service Charges • Original valid Emirates ID
• Original valid Emirates ID • Original health card
• Original health card 270AED • Proof of housing location
• Health insurance card new report
• Copy of a valid residence
• Original passport 120AED Delivery Time
(for visitors only) copy of a report 3 minutes
Delivery Time
Exemption for senior citizens (above 60 years old) Service Charges
and people of determination
10 working days FREE
Payment Methods
MEDICAL
SERVICES
Child Health Services Child Health Services
Child Health Vaccination General Paediatrics

These services provide vaccination and These services provide health and medical care
physician assessment for children aged of infants and children.
0 to 5 years old.
For Whom? For Whom? Test Results

Test Results
• Test results can be viewed through DHA App.
UAE Nationals • Test results can be viewed through DHA App. UAE Nationals or by visiting the centre
or by visiting the centre • Will be communicated in case of critical result
Residents Residents
• Will be communicated in case of critical result
Expats Expats
Visitors Visitors
20
Appointment
Additional Documents Appointment
21
In addition to the required documents

Additional Documents
(see Customer Journeys), please In addition to the required documents
provide: (see Customer Journeys), please bring
a referral letter from the family physician
• Valid health card
Sun - Thu Tue
• Vaccination record
7:30am - 9:00pm 7:30am - 2:30pm
Delivery Time Delivery Time

20 minutes New appointment
30 minutes
Follow-up
20 minutes
Consultation Fees
Service Charges
187.50AED
FREE Services are charged as per the DHA
approved price list
Providing a valid health card
Payment Methods
Dental Services Dental Services
Conservative Periodontal Dental Child Health

Treatment Awareness session for parents/guardian
and children (6 months to 5 years old) includes
This service offers the cleaning of the teeth check-up, dietary advice, topical fluoride
(non surgical) below the gum line which cannot application and referral if required.
be achieved at home to eliminate pockets and
For Whom? re-attach teeth to the gum. For Whom?
UAE Nationals UAE Nationals Test Results
Residents Test Results Residents • Test results can be viewed through DHA App.
• Test results can be viewed through DHA App. or by visiting the centre
Expats Expats • Will be communicated in case of critical result
or by visiting the centre
Visitors • Will be communicated in case of critical result Visitors
22 23
Walk-in and Appointment Appointment
(see Customer Journeys), please bring
a referral letter from the dentist
Sun - Thu Alternate Wed
7:30 - 9:30pm 7:30am - 2:30pm

40 minutes 10 minutes

• Emirates ID • Emirates ID
• Health card number • Health card number
• Insurance card • Insurance card
Registration Fees
Service Charges
188AED FREE
Payment Methods
Dental Restoration Dental Trauma

This service provides dental restoration or
Management
dental filling. This is a treatment to restore the
function, integrity and morphology of a missing This service provides the management
tooth structure and its aesthetic. of endodontic trauma which includes the
treatment of the teeth that have been
For Whom? For Whom? displaced/fractured due to an accident or
a sport injury.
Test Results
UAE Nationals UAE Nationals
Residents or by visiting the centre
Residents Test Results
Expats • Will be communicated in case of critical result Expats
Visitors Visitors or by visiting the centre
24 25
Walk-in and Appointment Walk-in and Appointment
Sun - Thu Sun - Thu
7:30am - 9:30pm 3:00pm - 9:30pm


Registration Fees Registration Fees
188AED 188AED
Payment Methods Payment Methods
Fixed Prosthodontic Interceptive Orthodontic

Appliances Treatment
This service offers crowns, bridges and veneers This service provides the treatment of
as fixed prosthesis available in different selective cases with the use of appliances
materials to restore a badly destructed or which will result in better prognosis if started
For Whom? missing tooth for functionality and aesthetics. For Whom? at early age.

Residents
Test Results Residents Test Results
Expats • Test results can be viewed through DHA App. Expats • Test results can be viewed through DHA App.
or by visiting the centre or by visiting the centre
Visitors • Will be communicated in case of critical result Visitors • Will be communicated in case of critical result
26 27
Sun - Thu Sun - Thu
7:30am - 9:30pm 7:30am - 9:30pm


Registration Fees
Registration Fees
188AED 188AED
Oral Inflammatory/ Oral Lesions

Infection Management Management
This service provides the management and This service provides the management
treatment of microbial dental infections, and treatment of oral lesions that can
varying from simple to life threatening range from mild trauma to malignant, due
For Whom? infections. The goals of this therapy are to For Whom? to immunological, hereditary or systemic
treat the oral infection and prevent further disorders.
complications.
UAE Nationals UAE Nationals The management includes medication,
supplement, surgery or in certain cases,
Residents Residents referral to a specialist physician.
Expats Test Results Expats
Visitors • Test results can be viewed through DHA App. Visitors
or by visiting the centre Test Results
28 29
In addition to the required documents Additional Documents
a referral letter from the dentist In addition to the required documents
Sun - Thu Sun - Thu (see Customer Journeys), please bring
7:30am - 9:30pm 7:40am - 9:30pm a referral letter from the dentist


188AED 188AED
Pocket Reduction Preventive Dental

Procedures Services
This service offers to clean the teeth below the This service provides the application of topical
gum line which cannot be cleaned at home in fluoride as well as pit and fissure sealant to
order to eliminate pockets, and re-attach the strengthen the teeth, reduce and prevent any
For Whom? gum to the teeth. For Whom? potential decay.

Residents Test Results Residents
Test Results
Expats • Test results can be viewed through DHA App. • Test results can be viewed through DHA App.
Expats
or by visiting the centre or by visiting the centre
Visitors • Will be communicated in case of critical result Visitors • Will be communicated in case of critical result
30 31
Sun - Thu Sun – Thu

7:30am - 9:30pm 7:30am - 9:30pm


188AED 188AED
Pulpotomy of Removable Prosthodontic

Deciduous Tooth Appliances
(Paediatric Dentistry)
This service provides removable, complete
or partial denture in acrylic or metal for
This service provides the removal of the edentulous patients (with complete or partial
coronal pulp portion of a deciduous tooth in
For Whom? children.
For Whom? loss of teeth).

Residents Residents Test Results
Test Results
Expats • Test results can be viewed through DHA App.
Expats • Test results can be viewed through DHA App. or by visiting the centre
Visitors or by visiting the centre Visitors • Will be communicated in case of critical result
32 33
Additional Documents Additional Documents
In addition to the required documents In addition to the required documents
(see Customer Journeys), please bring (see Customer Journeys), please bring
a referral letter from the dentist a referral letter from the family physician
Sun - Thu Sun - Thu
7:30am - 9:30pm 7:30am - 9:30pm



188AED 188AED
Root Canal Therapy Teeth Scaling and

The service provides the root canal treatment/
Polishing
re-treatment, which include the removal of
affected tissue and previous root canal filling. This service consists of cleaning the teeth from
The procedure comprises cleaning and filling of deposits which cannot be removed by simple
the root canal. brushing. Polishing will help to smooth the
For Whom? For Whom? teeth and remove external stains.
UAE Nationals Test Results UAE Nationals

Residents Residents
Test Results
or by visiting the centre • Test results can be viewed through DHA App.
Expats Expats
• Will be communicated in case of critical result or by visiting the centre
Visitors Visitors • Will be communicated in case of critical result
34 35
Sun - Thu Sun - Thu
7:30am - 9:30pm 7:30am - 9:30pm



188AED 188AED
Temporomandibular Tooth Crowns for

Joint Management Children
This service provides the treatment of This service provides the restoration of
temporomandibular joint dysfunction (TMJD) the teeth using dental crowns in different
which includes a wide range of disorders from materials (i.e. prefabricated crowns in stainless
For Whom? muscle problems that affect the jaw movement For Whom? steel) required to maintain functionality and
to facial pain and problems within longevity of the teeth.
the joint itself.
The health management ranges from
Residents Residents
conservative treatment, physical therapy, Test Results
Expats medication, splint and injection. Expats
Visitors Visitors or by visiting the centre
Test Results
36 37
Additional Documents In addition to the required documents
In addition to the required documents a referral letter from the dentist
Sun - Thu (see Customer Journeys), please bring Sun - Thu
7:30am - 9:30pm a referral letter from the dentist 7:30 - 9:30pm


188AED 188AED
Dental Services Dermatology Services
Tooth Extractions Dermatology

This service proposes the simple/complex This service provides the treatment and
surgical procedures to remove a tooth due to follow-up care for all type of skin diseases.
damage/decay, impaction, trauma or crowding
under local anaesthesia.
For Whom? For Whom? Test Results

Test Results • Test results can be viewed through DHA App.
UAE Nationals UAE Nationals or by visiting the centre
• Test results can be viewed through DHA App. • Will be communicated in case of critical result
Residents or by visiting the centre Residents
Expats • Will be communicated in case of critical result Expats
Visitors Visitors
38 39
Walk-in and Appointment Walk-in
Sun - Thu Tue
7:30am - 9:30pm 7:30am - 2:30pm

Documents Required
• Emirates ID
• Health card number Consultation Fees
• Insurance card
187.50AED
Registration Fees
Services are charged as per the DHA
188AED approved price list

Diabetes Services Dietitian Services
Diabetes Services Dietitian

This service offers the treatment and follow-up This clinic provides a dietary assessment
of patients with diabetes to control the disease and advice for patients with specific medical
and prevent or delay the complications. conditions or requiring special dietary regime.
For Whom? For Whom?

Test Results
UAE Nationals • Test results can be viewed through DHA App. UAE Nationals
Residents • Will be communicated in case of critical result Residents
Expats Expats
Visitors Visitors
40 41
Appointment Appointment
(see Customer Journeys), please bring (see Customer Journeys), please bring
a referral letter from the family physician a referral letter from the family physician
Mon Alternate Sun
2:30pm - 9:30pm 7:30am - 2:30pm
Wed Tue and Wed

7:30am - 2:30pm 7:30am - 2:30pm
Delivery Time
New appointment Delivery Time
40 minutes New appointment
40 minutes
Follow-up
30 minutes Consultation Fees Follow-up Consultation Fees
20 minutes
187.50AED 112.50AED
Services are charged as per the DHA Services are charged as per the DHA
approved price list approved price list

Family Medicine Services Family Medicine Services
Family Medicine Periodic Health Check-up

A comprehensive preventive, curative and These services provide comprehensive health
rehabilitative care is purposed to customers check-ups for customers from 18 years old
and families which includes physician and above also included during family
consultation and nursing care. consultation visit.
For Whom? For Whom?

Test Results Test Results
• Test results can be viewed through DHA App. • Test results can be viewed through DHA App.
Expats • Will be communicated in case of critical result Expats • Will be communicated in case of critical result
Visitors Visitors
42 43
Additional Documents Notes
In addition to the required documents For the required documents,
(see Customer Journeys), please bring please refer to the Out-Patient
a referral letter from the family physician Customer Journey.
Sun - Thu Sun - Thu
7:30am - 9:30pm 7:30am - 9:30pm
Sat Sat
8:00am - 1:00pm 8:00am - 1:00pm

Consultation Fees
Consultation Fees 112.50AED
for consultation
112.50AED
Services are charged as per the DHA approved price list
approved price list

Health Education Services Home Healthcare Services
Health Education Home Healthcare

These services offer health information to the The preventive, curative and rehabilitative
patients or the family members in order to services are provided to eligible patients
increase their health awareness. at home in order to follow-up their health
condition and to receive the necessary care.
For Whom? For Whom?

Test Results
Residents GCC Residents or by visiting the centre
Expats in Dubai • Will be communicated in case of critical result
Visitors
(see Customer Journeys), a home
request form must be completed
44 45
Walk-in and Appointment
Sun - Thu
In addition to the required documents 7:30am - 2:30pm
(see Customer Journeys), please bring Notes
Wed Widows in mourning are entitled
7:30am - 2:30pm to receive these services
Delivery Time
60 minutes
Delivery Time
30 minutes
Service Charges
Consultation Fees
112.50AED
112.50AED for nurse visit
Services are charged as per the DHA 371.25AED

approved price list for physician visit

Medical Packages Services Medical Packages Services
Antenatal Care Package Premarital Counselling

This package offers the prevention and
Package
treatment of potential health problems during
pregnancy to promote a healthy lifestyle for This package offers a screening to couples
the future mother and her fetus. to receive a “pre-marriage medical fitness
certificate” in order to proceed with their
For Whom? For Whom? marriage in the UAE.
Test Results
Residents
Residents Test Results
• Will be communicated in case of critical result Expats • Test results can be viewed through DHA App.
Expats
Visitors Visitors • Will be communicated in case of critical result
46 In addition to the required documents 47
Appointment (see Customer Journeys), please bring Walk-in and Appointment
• A referral letter from the family
physician
• Valid original passport for mother and
father + copy
Mon and Wed Sun - Thu
• Valid original Emirates ID + copy
2:30pm - 9:30pm 7:30am - 9:30pm
• Proof of residence (electricity bill and
tenancy contract or proof of housing
Tue Sat
ownership) + copy
7:30am - 2:30pm 8:00am - 1:00pm
Consultation Charges
Delivery Time
Delivery Time 112.50AED
15 minutes for physician visit
New appointment
30 minutes 270AED
for lab
Follow-up
20 minutes 112.50AED
for certificate + consultation/referral letter
Package Charges if needed
Prices will vary depending on
5000AED the insurance coverage

Medical Packages Services Obstetrics and Gynaecology Services
Quit Smoking Gynaecology

This service is for counselling smokers who are Comprehensive Healthcare and follow-up
willing to quit smoking and tobacco addictions. are provided for women with gynaecological
disorder or disease.
For Whom? Test Results For Whom?

Test Results
UAE Nationals or by visiting the centre UAE Nationals • Test results can be viewed through DHA App.
• Will be communicated in case of critical result or by visiting the centre
Residents Residents • Will be communicated in case of critical result
Expats Expats
Visitors Visitors
48 49
Appointment Additional Documents Appointment
(see Customer Journeys), referral letter In addition to the required documents
by self booking/family physician/ (see Customer Journeys), please bring a
from hospital referral letter from the family physician
Wed Tue
2:30 pm - 9:30pm 2:30pm - 9:30pm
Thu Wed
7:30 am - 2:30pm 7:30am - 2:30pm
Delivery Time
Delivery Time
30 minutes
30 minutes
Consultation Fees
Package Charges 187.50AED
800AED approved price list

Ophthalmology Services Orthopaedic Services
Ophthalmology Orthopaedic Clinic

These services provide curative and preventive This clinic offers comprehensive services for
care to patients with eye disorders, and the treatment and health check related to
examination of the eyes and visual sight. orthopaedic problems such as osteopenia,
arthritis, etc.
For Whom? For Whom?

Test Results
Preparation steps
Residents or by visiting the centre Preparation steps will depend upon
Residents
• Will be communicated in case of critical result each case
Expats Expats
Visitors Visitors
Test Results
50 51
Appointment Appointment
(see Customer Journeys), please bring (see Customer Journeys), please bring a
a referral letter from the family physician referral letter from the family physician
Sun and Tue Sun and Thu
2:30pm - 9:30pm 7:30 am - 2:30 pm
Thu
7:30am - 2:30pm
Delivery Time
20 minutes
Delivery Time
15 minutes
Consultation Fees Consultation Fees
187.50AED 187.50AED
Services are charged as per the DHA Services are charged as per the DHA
approved price list approved price list

Otolaryngology (ENT) Services
Otolaryngology (ENT)
Clinic
This clinic provides patients with
comprehensive care for ear, nose and throat
(ENT) conditions.
For Whom?
UAE Nationals Test Results
Residents • Test results can be viewed through DHA App.
Expats
Visitors
52
Appointment
Sun and Tue
7:30am - 2:30pm
Delivery Time
20 minutes
Consultation Fees
187.50AED
approved price list
Payment Methods
SUPPORTIVE
MEDICAL
SERVICES
Laboratory Services Nursing Care and Treatment Room Services
Laboratory Nursing Care and

Investigations are performed for the purpose
Treatment Room
of diagnosis, prevention, treatment of disease
based on request from health professionals. These services offer a patient assessment
including monitoring the vital signs, pain
assessment, taking a brief medical history, etc.
For Whom? For Whom?
Preparation Steps
UAE Nationals Depends on the requested tests Also, these services provide nursing care when
UAE Nationals needed to carry out some procedures such as
Residents Residents injections and wound dressing.
Expats Expats
Test Results
Visitors Visitors In addition, health teaching is offered to the
customers and their families.
56 57
Walk-in Walk-in
Notes
For the required documents,
please refer to the Out-Patient
Customer Journey.
Sun - Thu Sun-Thu
7:30am - 9:30pm 7:30am - 9:30pm
Sat Sat
8:00am - 1:00pm 8:00am - 1:00pm

Depends on each case Depends on each case
Service Charges
Service Charges 22.50AED

Additional services are all paid separately
Will depend on the tests required as per the DHA approved price list

Pharmacy Services Radiology Services
Pharmacy Radiology
Pharmacy services offer comprehensive These services use a variety of medical imaging
pharmaceutical care by providing required techniques such as X-ray to diagnose diseases
medications and information on the use of within the body.
appropriate drugs.
For Whom? For Whom?

Test Results
UAE Nationals UAE Nationals • Test results can be viewed through DHA App.
Residents Residents • Will be communicated in case of critical result
Expats Expats
Visitors Visitors
58 59
Walk-in Walk-in
Sun-Thu Sun - Thu

7:30am - 9:30pm 7:30am - 2:00pm
Sat Sat
8:00am - 1:00pm 8:00am - 1:00pm

10 minutes Depends on each case
Service Charges
Service Charges
Will depend on the test required
Will depend on the medicine required
Payment Methods
FACILITY FAQ
Facility FAQ Facility FAQ
How can I pay the service fees?

You can pay using one of the following three methods of payment:
• Cash
• Debit/credit card
• Smart payment
What is Primary Healthcare?
Primary Healthcare is a patient’s first point of contact with the healthcare system
to receive services that promote health, care for common illnesses and manage ongoing
What are the working hours at Primary Healthcare Centres?
health problems. Sun - Thu
7:30am - 9:30pm
Primary Healthcare includes all of the basic services that are required to meet your
everyday healthcare needs. This might be a check-up with your family physician, a visit Sat
to a physiotherapist, or a trip to the pharmacist. 8:00am - 1:00pm
Primary Healthcare centres also provide a range of specialised medical services for all Nad Al Hamar Health Centre and Al Barsha Health Centre operate 24/7.
patients such as child health, dermatology, ophthalmology, diabetes, home care.
What services are available 24/7?
Do I need to schedule an appointment with a family physician and/or Emergency and family physician. Clinic only (after 9:30pm).
general dentistry?
We have a hybrid system, which means you can chose to schedule an appointment or What are the service fees at Primary Healthcare Centres?
you can go as a walk-in patient, register and wait your turn. • Consultation fees for family physician consultation is 112.5AED
• For other fees please refer to DHA service catalogue or contact the call centre
62 How can I book an appointment with the family physician or general dentist? • Registration fees will vary depending on the insurance cover 63
You can book an appointment using the following channels:
• DHA call centre: 800 342 How can I submit a complaint or an appreciation?
• Visiting the Primary Healthcare centre You can submit through multiple channels including:
• Using DHA App. • DHA call centre: 800 342
• E-mail: wasselsotak@dha.gov.ae
What if I need to see a specialist?
If needed your family physician or dental GP (General Practitioner) will refer you to a What medical packages do Primary Healthcare Centres provide?
specialist clinic to schedule an appointment. A referral is needed in order to book an Medical Packages Services:
appointment with a specialist. • Antenatal Care Package
• Premarital Counselling Package
Can anyone receive services form a Primary Healthcare Centre? • Quit Smoking Package
Anyone with a valid health card and Emirates ID.
For details, please refer to the service catalogue
What documents do I need to have to issue a health card?
How can I receive pre-marriage medical fitness certificate?
• Valid original passport + copy
• Valid original Emirates ID + copy Through the premarital screening and counselling service provided in all Primary Healthcare
• Family book + copy (UAE Nationals) Centres.
• Proof of residence (electricity bill and tenancy contract or proof of housing
ownership) + copy
Facility FAQ
How much are child vaccination fees?

Child vaccinations are offered free of charge when providing a valid health card.
How can I receive my test results?

• Tests results can be viewed through the DHA App.
• Visit the centre
What is travellers’ clinic? How much are the fees?

Travellers’ clinic provides pre-travel assessment and counselling on recommended
vaccinations depending on the travel destination to ensure a healthy and safe trip and reduce
the risk of spreading infectious diseases. The cost is 112.50AED for the consultation only,
however the vaccination fees vary.
What is home healthcare?

The preventive, curative and rehabilitative services are provided to eligible patients at home
in order to follow-up their health condition and to receive the necessary care.
64
INTERCONNECTED
SERVICES
Interconnected Services Interconnected Services
Services name Name of related service Services name Name of related service
• Antenatal care clinic • Family medicine • Dental trauma management • General practitioner
• Gynaecology • Paediatrics
• Neurology
• Oral surgery
• Antenatal care package
• Family medicine
• Dermatology
• Family medicine
• Audiology clinic • Family medicine
• Otolaryngology (ENT) • Diabetes services
• Family medicine
• Child health physician’s assessment
• Paediatrics services
• Diabetes services
• Family medicine
• Child health vaccination
• Fixed prosthodontic appliances • General practitioner
• Dental unit
• Comprehensive orthodontic treatment • General practitioner • Dental lab
• Dental cleaning orthodontics
68 • Dental lab • General paediatrics 69
• Conservative periodontal treatment • General practitioner
• Periodontist • Genitourinary medicine
• Oral and dental hygienist • Family medicine
• Dental child health

• Oral and dental hygienist • Gynaecology • Family medicine
• Genitourinary medicine
• Ante natal care clinic
• Dental implant removal • Gum treatment unit
• Oral surgery unit • Headache
• Family medicine
• Dental implant services • General practitioner
• Oral surgery • Health education
• Periodontal surgery • Family medicine
• Dental restorations • General practitioner

• Home healthcare • Family medicine
• Child dentistry
• Geriatric (elderly) clinic
• Nerve treatment
• Immunocompromised services
• Family medicine
Interconnected Services Interconnected Services
Services name Name of related service Services name Name of related service
• Implant prosthesis • General dental practitioner • Oral lesions management • General practitioner
• Orthodontics unit • Periodontology
• Oral surgery unit • Oral surgery
• Gum treatment unit • Oral and dental hygienists
• Dental lab
• Orthognathic treatment • Orthodontic unit
• Interceptive orthodontic treatment • General practitioner • Oral surgery unit
• Paediatric dentistry • Dental lab
• Orthodontics
• Orthopaedic clinic • Family medicine
• Laboratory • All the services
• Osteoporosis • Orthopaedic clinic
• Laser treatment • General practitioner • Geriatric (elderly) clinic
• Gum treatment unit
• Otolaryngology (ENT) • Ophthalmology
• Lifestyle • Family medicine • Family medicine
• Rehabilitation service
70 • Periodic health check-up • Family medicine 71
• Memory clinic • Family medicine
• Pharmacy • All the services

• Mental health service • Family medicine
• Headache clinic
• Pocket reduction procedures • General practitioner
• Nursing care and treatment room • Oral and dental hygienist
• All the services
• Podiatry • Family medicine

• Occupational clinic • Family medicine
• Pre-prosthetic surgery • Oral surgery

• Ophthalmology • Family medicine
• Periodontal surgery
• Optometry clinic • Ophthalmology • Preventive dental services • General practitioner

• Family medicine • Paediatric dentistry unit
• Oral health unit
• Oral inflammatory/infection management • General practitioner
• Periodontology • Pulpotomy of decideous tooth • General practitioner
• Paediatric dentistry unit • Child dentistry
• Oral surgery
• Nerve treatment specialist of oral
• Dental health
Interconnected Services
Services name Name of related service
• Quit smoking package • Family medicine
• Radiology
• All the services
• Removable prosthodontic appliances • General practitioner

• Dental unit
• Dental lab
• Root canal therapy • General practitioner

• Nerve therapy unit
• Surgical periodontal treatment • General practitioner

• Periodontist
• Oral and dental hygienist
• Surgical root canal treatment • General practitioner

72 • Dental nerve treatment unit
• Teeth scaling and polishing • General practitioner

• Dental cleaning
• Teeth whitening • General practitioner

• Dental cleaning and polishing services
• Temporomandibular joint managements • General practitioner

• Oral surgery
• Orthodontics
• Prosthodontics
• Dental lab
• Tooth crowns for children • General practitioner

• Child dentistry
• Tooth extractions • General practitioner

• Child dentistry
• Oral surgery
• Gum treatment

Al Towar Health Centre: Service Catalogue

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Al Towar Health Centre: Service Catalogue

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AL TOWAR

17A Street, Al Twar 1

SENIOR DHA APP. Sat

First Issue 20-2-2020

These steps are done when/if required

Physician assessment Nurse procedures Laboratory Radiology Pharmacy Follow-up appointment

These steps are done when/if required

Physician assessment Nurse procedures Laboratory Radiology Pharmacy Follow-up appointment

These steps are done when/if required

Laboratory Radiology Pharmacy Follow-up appointment

Giving samples Taking diagnosing Receiving medication Counter in the

Follow-up appointment Patient referral

Create/Renew Health Card • Valid original passport + copy

14 • Valid original passport (with valid UAE residence visa) + copy 15

Issue New/Duplicate Medical File Transfer

Documents Required Documents Required

Child Health Vaccination General Paediatrics

For Whom? For Whom? Test Results

In addition to the required documents

Delivery Time Delivery Time

Conservative Periodontal Dental Child Health

Delivery Time Delivery Time

Documents Required Documents Required

Dental Restoration Dental Trauma

Delivery Time Delivery Time

Documents Required Documents Required

Fixed Prosthodontic Interceptive Orthodontic

UAE Nationals UAE Nationals

Delivery Time Delivery Time

Documents Required Documents Required

Oral Inflammatory/ Oral Lesions

Delivery Time Delivery Time

Documents Required Documents Required

Pocket Reduction Preventive Dental

UAE Nationals UAE Nationals

Sun - Thu Sun – Thu

Delivery Time Delivery Time

Documents Required Documents Required

Pulpotomy of Removable Prosthodontic

UAE Nationals UAE Nationals

Delivery Time Delivery Time

Documents Required Documents Required

Registration Fees Registration Fees

Root Canal Therapy Teeth Scaling and

UAE Nationals Test Results UAE Nationals

Delivery Time Delivery Time

Documents Required Documents Required

Registration Fees Registration Fees

Temporomandibular Tooth Crowns for

Delivery Time Delivery Time

Documents Required Documents Required

Tooth Extractions Dermatology

For Whom? For Whom? Test Results

Delivery Time Delivery Time

Payment Methods Payment Methods

Diabetes Services Dietitian

For Whom? For Whom?

Wed Tue and Wed

Payment Methods Payment Methods

Family Medicine Periodic Health Check-up

For Whom? For Whom?

Delivery Time Delivery Time