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  • Role Play 04 - A (Update)

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    Lương Thị Tâm
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    A customer called with a problem about an invoice from Office Universe Limited. The representative checked the original order and found no mistakes. They acknowledged the customer should have received a 10% discount and free carriage. The representative offered to send a revised invoice with the correct pricing and suggested substituting standard quality paper and plain binders if the customer was unhappy with the items received.

    Original Description:

    Roleplay

    Original Title

    Role play 04_A (update)

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    A customer called with a problem about an invoice from Office Universe Limited. The representative checked the original order and found no mistakes. They acknowledged the customer should have received a 10% discount and free carriage. The representative offered to send a revised invoice with the correct pricing and suggested substituting standard quality paper and plain binders if the customer was unhappy with the items received.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    17 views1 page

    Role Play 04 - A (Update)

    Uploaded by

    Lương Thị Tâm
    A customer called with a problem about an invoice from Office Universe Limited. The representative checked the original order and found no mistakes. They acknowledged the customer should have received a 10% discount and free carriage. The representative offered to send a revised invoice with the correct pricing and suggested substituting standard quality paper and plain binders if the customer was unhappy with the items received.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    B

    You are an Order Processor for Office Universe Limited, a London-based stationery
    and office equipment company. A customer rings with a problem over an invoice.
    Attached is a copy of the invoice.

    Notes:

     You have checked with the original telephoned order and can find no
    mistake: the customer did order all the goods you have sent. You do sell
    cheaper copy paper and cheaper ring binders, but with different part
    reference numbers.
     You accept the customer should have received a 10% discount and free
    carriage and packing – offer to send a new invoice.
     Your company recently altered its terms to 30 days for all customers and all
    were notified in a separate letter.
     You cannot take back the order but if the customer is unhappy he/she can
    return the goods and no free will be charged.
     Offer to send different quality (standard, not laser quality) copy paper and
    different ring binders (plain colored).

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