PAMANTASAN NG LUNGSOD NG MAYNILA

SCHOOL OF GOVERNMENT
Off-Campus Program

DECISION-MAKING AND COMMUNICATIONS

FINAL EXAMINATIONS

I Write T if the statement is correct and F if the statement is wrong.

1. ______ The bureaucratic theory approach is based on the concept of planning of work to achieve efficiency,
standardization, specialization and simplification.
2. _______ Weber’s bureaucratic approach is based on the principles of structure, specialization, rationality and
democracy.
3. ______ Fayol’s management theory considered management as a set of planning, organizing, training,
commanding and coordinating functions
4. ______ In Theory Y, managers thought and still think that their employees were basically lazy and were
interested only in money.
5. ______ In modern organization theory, the systems approach considers the organization as a system
composed of a set of interrelated and mutually dependent sub-systems.
6._______ Social cognitive framework of organizational behavior is deterministic
7. ______ Leadership is both process and property.
8. ______ As a process, leadership is the set of characteristics attributed to those who are perceived to use
influence successfully.
9. ______ In traditional theories of leadership, path-goal theory includes leadership skills such as creativity,
organization, persuasiveness, diplomacy and tactfulness.
10. _____ The process of monitoring and correcting the actions of the organization and its members to keep
them directed toward their goals is a basic management functions.
11. _____ Communication is not complete without effective listening.
12. _____ Evaluative type of listening involves identifying the difference between various sounds.
13. ______ Transactional model of communication focus on shared meaning.
14. ______ Interpersonal communication requires only a single communicator.
15. ______ Gesture is a form of nonverbal communication
16. -----------The new paradigm sets the stage for the study, understanding and application of the time-tested
micro cognitive process dynamics and the managing and leading for high performance.
17. ______ Adaptive learning means adapting to environmental change.
18. ______The contingency approach considers the organization as a system composed of a set of inter-related
and mutually dependent sub-systems.
19. ______Decision making is also considered to be a linking process in the systems approach.
20. ______Social cognitive theory became the theoretical foundation for organizational behavior.
21. ______Cognitive framework emphasizes the positive and free will aspects of human behavior.
22. ______Behavioristic framework uses concepts such as expectancy, demand and intention.
23. ______Non-verbal communication is the process of conveying a message without the use of words.
24. ______ Feedback is one form of interpersonal communication.
25. ______ Chester Barnard was the first to develop the important role of communication to organization.

II Multiple choice. Write LETTERS ONLY.

1. _____ The (A. system approach B. Contingency situational approach) considers the
organization as a system composed of a set of inter-related and mutually-dependent sub-
systems.

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2. _____ (A. Communication B. Decision-making) is considered to be the linking process in the
systems approach.
3. _____ (A. Cognitive framework B. Behavioristic framework) is a theory that is
environmentally based.
4. _____ (A. Social Cognitive theory B. Cognitive theory) uses concepts such as expectancy,
demand and intention.
5. _____ The (A. planning B. leading) is the process of getting the organizations’ members to
work together towards the organizational goals.
6. _____ (A. Great person theory B. Trait theory) implied that some individuals are born leaders
with certain traits.
7. _____ (A. Charismatic B. Transformational) leadership is a throwback to the old conception of
leaders, characterized as having qualities beyond the appointed leader.
8. _____ (A. Theory X B. Theory Y) of McGregor represents an enlightened humanistic style.
9. _____ (A. Intrapersonal B. Interpersonal) communication is always between two or more
persons.
10. _____ (A. Intrapersonal B. Interpersonal) communication that requires only single
communicator.
11. _____ (A. Decoding B. Encoding) is the process by which the message is translated from an
idea or thought into transmittable symbol.
12. _____ (A. Decoding B. Receiver) process by which the receiver of the message interprets its
meaning.
13. _____ (A. Downward B. Upward) communication serves as a control system for the
organization.
14. _____ (A. Directive style B. Analytical style) decision makers tend to be efficient, logical and
pragmatic.
15. _____ (A. Garbage can model B. Unstructural model) of decision making involves
Unprogrammed and unpredictable decisions.

III Matching type: Match Column B with Column A (Write LETTERS ONLY)

COLUMN A

1. ____ Theory X
2. ____ Paradigm
3. ____ Weber’s bureaucratic model
4. ____ Decision-making
5. ____ Organizational behavior
6. ____ Adaptive learning
7. ____ Hawthorne studies
8. ____ Theory Y
9. ____ System approach
10. ____ Social loafing
11. ____ Leadership
12. ____ Communication
13. ____ Charismatic leadership
14. ____ Rational approach
15. ____ Social cognitive theory
16. ____ Effective listening
17. ____ Brainstorming
18. ____ Incremental decision process
19. ____ Scientific management approach
20. ____ Interpersonal communication

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21. ____ Non-verbal communication
22. ____ Garbage can model of decision-making
23. ____ Medium in communication
24. ____ Noise
25. ____ Intrapersonal communication

COLUMN B

A. Managers thought that their employees were basically lazy and that they were interested only in money,
and if you can make them happy they will yield a high performance.
B. Simply means adapting to environmental changes.
C. Part of an emphasis on socio-psychological aspects of human behavior in organization.
D. The theoretical foundation used in the study of organizational behavior.
E. Considers the organization as a system composed of a set of inter-related and mutually dependent sub-
systems.
F. The study of understanding, prediction, and management of human behavior in an organization.
G. Action of leading a group of people or an organization.
H. Characterized as having qualities beyond the usual appointed leader.
I. Social process in which two or more parties exchange information and share meaning.
J. Universally defined as choosing between alternatives.
K. Benchmark for making effective decision.
L. The process of analyzing sounds, organizing them into recognizable pattern, interpreting the patterns
and understanding the message by inferring the meaning..
M. The channel or path through which the message is transmitted
N. Any disturbance in the communication process that interferes with or distorts communication.
O. Involves only single communicator.
P. A theory that contends that decisions in organizations are random and unsystematic.
Q. The process of conyeying a message without use of words.
R. Decision making process which focuses on sequence of events from problem discovery to solution.
S. Techniques used in the idea-generation phase of decision making that assists in the development of
numerous alternative course of action.
T. Problem occurs when members of the group reduce their effort and performance levels when acting as
part of the group.
U. Model developed by Taylor based on concept of planning of work to achieve efficiency, standardization,
specialization and simplification
V. The on-going ever changing process that occurs when you interact with another person.
W. Organization is based on the principles of structure, specialization, rationality, democracy, predictability
and stability.
X. Broad model, a framework, way of thinking that establishes the rules and define boundaries and tells
one to behave within the boundaries to be successful.
Y. Managers assumption is that people in the workplace are motivated, enjoy their work in the company
without direct reward in return.

IV. Enumerate the following:

1. Name 4 decision-making styles (1-4)

2. Name 4 models of decision-making (5-8)

3. Techniques of decision-making (9-11)

4. Decision-making style that has people and social concern (12-13)

5. Decision-making style that has task and technical concern (14-15)

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GOOD LUCK!

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DECISION-MAKING & COMMUNICATIONS
FINAL EXAMINATIONS ANSWER SHEET

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 TRUE OR FALSE MULTIPLE CHOICE IDENTIFICATIONS
1. 1. 1.
2. 2. 2.
3. 3. 3.
4. 4. 4.
5. 5. 5.
6. 6. 6.
7. 7. 7.
8. 8. 8.
9. 9. 9.
10. 10. 10.
11. 11. 11.
12. 12. 12.
13. 13. 13.
14. 14. 14.
15. 15. 15.
16. 16.
17. 17.
18. 18.
19. 19.
20. 20.
21. 21.
22. 22.
23. 23.
24. 24.
25. 25.
IV ENUMERATION
1. 6 11
2 7 12
3 8 13
4 9 14
5 10 15