Jean Carlos da Silva

220 Vinhedo Street

Mogi Guaçu, SP 13848-368
Phone: +55 19 3891-4369/+55 19 99757-0384
E-mail: jeancarlos_s@globomail.com

Objectives: IT SUPPORT

Key skills and competencies

• A competent IT support professional with a proven track record of providing specialist technical and help
desk support.

• Extensive experience of working in the frontline helping clients and colleagues resolve complex technical IT
issues.

• Analysis, Validation, and Application of patches, hotfix, and service packs on Windows servers.

• Experience managing Cisco Switches and Routers.

• Experience with VMware and Citrix enterprise virtualization framework.

• Knowledge in Linux Administration (Network and Server).

• Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to
the development of best practice.

Academic Qualifications

Associate degree in Technology in Computer Networking

Fundação Hermínio Ometto – June 20102

Work Experience
05/2019 - Current IBM – Hortolandia – SP, System Administrator
• Expertise in server migration (8k +) (Windows and RedHat) to a new VMware environment.
• Troubleshooting post-migration incidents;
• Participant in the implementation of Agile Transformation;
• Conversion from physical to virtual machines (P2V), troubleshooting, conferences, validation of requirements.
06/2014 - 03/2016 IBM – Hortolandia – SP, Blues System Specialist

• Performed the technical analysis of Windows servers, service in identification and troubleshooting.
• Experience in virtual environments, using VMware and Citrix XenApp platforms, performing Troubleshooting in
all network technologies of Itaú Bank.
• Windows Server Update Services to manage and deploy software patches.
• Managed and supported multiple domain Active Directory.

04/2014 - 06/2014 Ativa TS – (Contractor) - Mogi Mirim –SP, Senior Infrastructure Technician

• Responsible for the management of facilities and uninstallation of equipment, control and monitoring activities
in the Data Center.
• Control and monitoring of the activities in the Data Center environment.
• It monitored the quality of services rendered by outsourced, receiving and checking equipment delivery, to
ensure the security, organization and stability of the Itaú Bank client.

Languages
English – Intermediate II
Portuguese – Mother Language

Extracurricular courses

• Red Hat Enterprise Linux 7.2 / CentOS 7 - Udemy

• Cisco CCNAv3 Course (200-125) - Udemy
• Citrix Xenapp 6.5 - Udemy
• Citrix XenDesktop 7.6 Introduction Architecture and Support - Udemy
• Windows Server Update Services (WSUS) - Udemy
• Windows Server 2008 Network Infrastructure Configuration – People School
• Windows Server 2008 Active Directory Configuration – People
• Configuring and Troubleshooting Identify and Access Solutions Windows Server 2008 - People School
• Planning and Implementing Windows Server 2008 – People School