EFFECTIVE

COMMUNICAT ION
SKILLS
Objectives
• Identify specific skills that would help in
improving one’s overall communication
proficiency
• State examples of applying these
methods to one’s day-to-day life
• Discuss application of these methods in
different settings
1.Becoming an
engaged
listener
 1. Become an
engaged listener
C O N C E N T R AT E SET ASIDE
AV O I D
ON THE JUDGMENT
INTERRUPTING
SPEAKER OR BIAS
2. Paying
attention to
nonverbal
signals
 2. Paying attention
to nonverbal signals
W H E N INTERPRETING NONVERBAL SIGNALS

• B E A W A R E O F B O T H I N D I V I D U A L A N D C U LT U R A L D I F F E R E N C E S
• CONSIDER T H E NONVERBAL SIGNALS AS A GROUP, N O T AS SINGLE
CUES.
 2. Paying attention
to nonverbal signals
W H E N DELIVERING NONVERBAL SIGNALS

• USE N O N V E R BAL SIGNALS T H AT M AT C H YOUR W O R D S

• ADJUST YOUR NONVERBAL SIGNALS TO THE C O N T EXT
• USE B O D Y L A N G U A G E T O C O N V E Y POSITIVE FEELINGS.
3.Keeping stress
in check
3. Keeping stress in
check
MAKE ONE
GIVE YOURSELF PA U S E T O C O L L E C T POINT AND
TIME TO THINK YOUR THOUGHTS PROVIDE A N
EXAMPLE OR
SUPPORTING
PIECE O F
IN F O RM AT IO N
3. Keeping stress in
check
SUMMARIZE YOUR
S P E A K C L E A R LY
RESPONSE A N D T H E N
A N D A U D I B LY
STOP
TA LK IN G
4. Asserting
Yourself
4. AssertingYourself

EXPRESS Y O U R T H O U G H T S , FEELINGS,
NEEDS, A N D BELIEFS OPENLY,
HONESTLY, A N D DIRECTLY.
4. AssertingYourself

L E A R N T O EXPRESS
VA L U E Y O U R S E L F
YOUR NEEDS AND
AND YOUR
WANTS WITHOUT
OPINIONS
V I O L AT I N G T H E
RIGHTS OF OTHERS
4. AssertingYourself

EXPRESS N E G AT I V E
VA L U E Y O U R S E L F THOUGHTS IN A
AND YOUR POSITIVE WAY ,
OPINIONS FOCUSING ON W H AT
IS A N D N O T O N
W H A T IS N O T
4. AssertingYourself

L E A R N T O S AY “NO,”
ACCEPT A N D D O N O T LET
C O M PLIM E N T S OTHERS TA K E
G R A C I O U S LY A D VA N TA G E O F
YOU.