HS502A.

PROFESSIONAL COMMUNICATION SKILLS

Prof. Dr. Mohamed Gomaa

Tab 7
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COURSE OBJECTIVES AND DESCRIPTION

Communication as a tool to Develop and

maintaining open channels of communication,
Reading - Writing
Listening Speaking
a clear message
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Time:
Wednesday 2:00 – 3:40
3:50 – 5:30
Thursday 2:00 – 3:40
3:50 – 5:30
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STUDENT ASSIGNMENTS AND GRADING

• 1. Class Performance/ Research 30 Marks

• 2. Midterm Exam 20 Marks
• 3. Final Exam 50 Marks
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MS- Teams

Class 1 Code:

ptlhu5c
21 November
5
2021
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PROFESSIONAL COMMUNICATION SKILLS

MS- Teams

Class 2 Code:

mn2kquz
21 November
6
2021
HS502A.
PROFESSIONAL COMMUNICATION SKILLS

MS- Teams

Class 3Code:

942rg0h
21 November
7
2021
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PROFESSIONAL COMMUNICATION SKILLS

MS- Teams

Class 4 Code:

dq7jdr6
21 November
8
2021
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Main Topics

• Introduction
• Elements and Types of Communications
• Technical Writing
• Negotiation Skills
• Students Projects
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Prof. Dr. Mohamed Gomaa

Tab 7
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PROFESSIONAL COMMUNICATION SKILLS

Why is communication important?

• Important for expressing information, behaviour

and our feelings and thoughts.
• Helps to understand and respond to other’s
feelings, thoughts, knowledge and behaviour.
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Body language (kinesics)

• A great deal of your (true) message can be

communicated by your body use and posture
• To work effectively with others
you need to read body
language and ensure you
are not conveying the
wrong signals
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Lecture 3
Types of communications

Prof. Dr. Mohamed Gomaa

Tab 7
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Verbal communication
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Verbal communication

• Use of words, numbers and symbols.

• Tone, pitch, quality and rate of speech carries
more weight than the words
• The latter convey the emotions and meaning,
regardless of the content of the message.
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Non-verbal communication
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Non-verbal communication

• Facial expressions
• Eye contact, pupil dilation
• Gestures
• Body language and posture
• Proximity and touch
Most of our communication is non-verbal
(which is missing in emails and tweets)
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Facial expressions

Your face can show many feelings

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Eye contact

• Maintaining appropriate eye contact when

speaking with others helps communication
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Gestures

• Also convey meanings

• Be mindful of cultural
differences

Waving Making a fist Thumbs up

Pointing Nodding Yawning
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That’s all for today

SEE YOU NEXT LECTURE

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Lecture 5
Types of communications

Prof. Dr. Mohamed Gomaa

Tab 7
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Communication barriers
• Inattention • Physical barriers
• Poor expression • Individual differences
• Premature evaluation • Lack of feedback
• Emotions • Inference
• Inconsistency • Insecurity
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MANY PEOPLE
MAKE INFERENCES FROM
FACTS, AND IT CAN LEAD US
DOWN THE WRONG PATH, OR
TO INCORRECT ANSWERS.
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A woman went for a walk one day and met her

friend, whom she had not seen, heard from, or
heard of in ten years.
After an exchange of greetings, the woman said,
“Is this your little boy?” and her friend replied,
“Yes, I got married about six years ago.”
The woman then asked the child, “What is your
name?” and the boy replied, “Same as my
father’s.”
“Oh,” said the woman, “then it must be Peter.”
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People change

What we know of other people is only our memory

of the moments during which we knew them. And
they have changed since then… at every meeting
we are meeting a stranger.

T.S. Eliot, The Cocktail Party

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