HUMAN RESOURCE MANAGEMENT

CIA 1 A

Supply Chain Manager

Amazon

August 23 , 2021

Submitted By :

2020230 Sashwat Agarwal

2020251 Pooja Bhansali

2020276 Vidhi B

3 BBA B

Guided By :

Prof. Boopathy S
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INDEX

S. No. Topic Pg. No.

1 Introduction 3

2 Job Description 4

3 Job Specifications 6

4 Impact of Technology on the Job Position 7

5 Recruitment Process & Sources of Recruitment 9

6 Recruitment Strategies 11

Reference
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Introduction

Amazon.com is an American technological company targeting e-commerce, digital streaming

via AI. One of the largest companies in the world, it has surpassed Google, Apple and Facebook
becoming the largest brand worldwide as well. Even though it began as a marketplace for books
it gradually started catering its customers with software, video games, apparel, furniture, food,
toys and jewellery. The growth of Amazon as a company has been tremendous and it has been
a deal breaker for the company to emerge as a modern times tech giant with its arms spread
across almost every sector and industry .

To organize and oversee all activities in such a huge organization a supply chain manager plays
the major role. He is involved in the identification, production and distribution from the
production level till it reaches the customer . Being successful and thorough at this job position
is extremely necessary because with the position comes huge responsibility .
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Job Description

Job Title :

Supply Chain Manager

Job Location :

Amazon Facility
Bengaluru , Karnataka , India

Job Overview :
We look forward to employ a supply chain manager who can deliver the best operating
infrastructure at the lowest cost infrastructure. For this job role, one needs to plot, coordinate
and administer allocations of all components via multiple producers and suppliers.

Reports To :
The Operations Manager

Working conditions :

• You get to work with the smartest talent pool available in the market.
• The culture is really good. The leaders are approachable, there is no
micromanagement.
• One can work from home, come to the office at any time, leave any time,
wear anything that is not offensive to anyone.
• This start up culture enhances innovation as it provides employees enough
freedom to think at their own pace.
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Responsibilities and Duties :

• Supervise our supply chain strategy

• Enhance efficiency and productivity
• Keeping up the inventory
• Having excellent understanding of supply chain processes
• Having knowledge of relevant technical software
• Having capability to implement new systems and other optimizations to grow the
business

We , at Amazon , are always obligated to an inclusive workplace. We are diverse and give
equal opportunity to every employer and do not bias on the basis of gender, nationality, sexual
orientation, disability, age or other legally protected status.
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Job Specification

Qualifications

● Relevant Post Graduate degree from a recognized tier 1 university

● Relevant Masters in supply chain management courses
● Logistics Management, Transport management, Information systems, and supply
planning are the courses, we look for
● Specialization in any of the above is an add on.
● Knowledge about E Commerce Supply chains, end to end warehouse management from
supply to consumption chains.
● Current Market overview and how bouts of the same

Experience

● Minimum 5 years of experience in supply chain management job in any tier 1 company
● Preferably experience in operations and logistics planning and supply management
● Knowledge on Information based software’s
● Known network of contacts from past work experience.
● Knowledge of different categories of operations amazon handles

Skills

● Strong planning skills

● Time management in all the operations of the manger
● Ability to create networks and function with them
● Ability to converse and maintain good reputation with internal and external teams
working in the operations of the organization.
● Faster decision making with an analytical approach to the same.
● Risk management in terms of not being able to adhere to the job objective and also a
risk contingency planning for the same.
● Motivational skills to motivate people to push more and more for task completion.
● Optimistic attitude towards learning new skills
● Team Work
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Impact of technology on the Job position

The job position of supply chain manager is to physically get the ends of supply and
consumption/demand be met. There could be various aspects in doing the above but there are
certain technological impacts this job position could have in the near future and they are -

● Completely Automated Working system

There could be a time when the role of supply chain manager would be to handle,
operate and give functions to these robots on how bouts of managing inventory.
However human intelligence is far better than AI, hence there would be few people to
motivate, perform and manage. This would want the supply chain personnel to have a
technological aspect of thinking and knowledge about it the similar way.

● Continuously changing customer needs

There could be a condition wherein customers' needs get to a level where procurement
gets very difficult which would require the supply chains to be upgraded and it would
get more complex to such an extent wherein supply chain management would deploy
more number of employees to the same. It would be possible to match the supply and
demand in a more competitive environment which would require even more efficient
supply chains to stand out of the competition in the existing market.

● Newer Software’s in handling information

When customer wants get diverse and hard to procure, a more systematized information
software would be required to be instilled to handle and remember all the products that
are to be kept in warehousing facilities and this would impact or maybe create a
qualification for the job which would be for the handling the above-mentioned job.
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However, this aspect has come up recently but in future this aspect would become a
core aspect in supply chain management.

● Creating an atmosphere with greater transparency

A greater need in communication going completely online would make a system where
this data has to be stored and for the visibility of the customers . Now all the customers
want to know where their products are and how fast they would reach them and this has
been possible now, maybe in the future there would be an even more transparent
atmosphere to work, this would impact the way supply chain personnel handle
relationships with customers and even more beyond the above.
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Recruitment Process & Sources of Recruitment

In order to get a skilled supply chain manager whose profile matches the job description ;
Amazon needs to have an efficient recruitment process and appropriate sources of recruitment.
The recruitment process would involve :

Identifying the hiring needs

Identifying the open positions and its requirements is the first step in the recruitment
process . It also involves the planning required for recruitment .

Preparing the job description & job specifications

A detailed job description will help one in determining the qualifications the potential
employees must possess to be eligible to meet the role’s requirements. It provides a
checklist of the requirements that the prospective employees could refer to learn what
they’re expected to do. Title, location, qualifications, responsibilities, remuneration and
benefits are the deliverables that must be mentioned in a job description.

Sources of Recruitment
In order to ensure that the job position is taken up by the required individual , Amazon
must ensure that the sources of requirement chosen to fill the position are legitimate
and reliable . Internal as well as external sources of recruitment can be considered to
fill the position .

 Internal Sources

(a) Transfers -
Transferring employees within the organization from one department to
another or from one location to another can help fill the required job position.
The transferred employee , since already belonged to the organization , will
have a high chance of matching the job description and hence this source will
bring ease to the recruitment process .
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(b) Promotion -
Promotion of an existing employee as the supply chain manager would not
only boost the morale of that employee but would also motivate him to thrive
and do even better at the new job position as compared to the previous one .
The promoted employee tends to be familiar with the organization and its
culture and hence can perform well in the newly filled position .

(c) Employee Referrals –

Employee referral program at Amazon is a structured to find talented people
by asking their existing employees to recommend candidates from their
existing networks . A supply chain manager being a job position which
requires experience and expertise , a solid source of recruitment like employee
referral ca be used .

 External Sources

(a) Casual Callers –

People who consider themselves eligible for the job post can contact
Amazon and go through the selection process . They are the job seekers
who come to well-known organizations on an ad hoc basis and either mail
or drop off their resumes in search of a job opportunity. This is a good
source of recruitment as it brings fresh talent in the organization .

(b) Advertisements –
Advertising the job position and its description at various online portals as
well is newspapers and social media can attract potential job candidates . It
brings in potential and skilled people in the recruitment pool and also helps
in building the company image .
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Recruitment Strategies

Hiring a good supply chain manager will require Amazon to be exact and thorough with its
recruitment strategies . The following strategies can be applied by it for recruitment :

Targeting Niche Job Boards

Amazon , in order to find a talented supply chain manager , can try looking into job boards.
These are smaller job sites that are devoted to only one type of job and often have a
community of job seekers and recruiters.

Finding Passive Candidates

Considering an employee who is already working at a job and passively looking for a better
job position can help Amazon attract deserving and experienced talent at the job position .
This strategy can be easily applied as Amazon already has a massive amount of goodwill
in the job market and people look for job opportunities in Amazon .

Job Contract
Amazon should try and build a solid job contract which guarantees employee job security
and fair compensation . This will attract even more qualified and talented recruitment pool
for the position of supply chain manager .

Applicant Tracking System

An Applicant Tracking System (or ATS) is a software that automates the process of posting
jobs and finding qualified talent. This often includes one-click job posting to multiple sites,
applicant sorting, and interview scheduling. There are many options available, so be sure
to do your research and find the best applicant tracking system for your company’s budget
and size .

Reaching out past applicants

Reaching out to past applicants whose profile match the job description and specifications
of the current job position can be a great recruitment strategy for Amazon as it’s a fast and
efficient process and can diversify the recruitment pool greatly .
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Reference

https://www.aboutamazon.com/

https://www.yourarticlelibrary.com/human-resources/recruitment-
meaning-and-sources-of-recruitment-with-diagram/32353

https://www.hrhelpboard.com/recruitment/recruitment-process.htm