ICT

Project
Maintenance
OBJECTIVES
Evaluate the effectiveness of your
online campaign through user feedback

Improve the online campaign using

various tools

Check the impact of your online

campaign
Creating Feedback
Forms using
Google Forms
Google Forms
• It is used to gather user feedback.
• It allows your audience to answer a
set of questions you have set.
• It can be used for surveys, feedback,
online registrations and customer
care support.
1. Open your browser and go
to drive.google.com

2. Sign in or create an
account.

3. On the left-hand side of

your My Drive page, click
New>More>Google Forms
4. You will be taken to Google
Form’s interface.
5. You may now fill out form Question Type
with questions: changes the type of
question according
to your preference.

Question Title Text – a question that can be answered in a

includes the question short text
that will be answered by Paragraph Text – a question that can be
your audience answered in a long text
Multiple Choice – a question that can be
Help Text answered by only one answer in a set of
creates a subtext under options
the question to give Checkboxes –a question that can be answered
more information about with multiple answers in a set of options
a question Choose from a List –similar to a multiple-
choice question but the options are
Advanced Settings revealed in a drop-down list
contains more options Scale – a question that can be answered with
for the specified a numerical range
question type Grid – a question that contains sub-questions
with similar options
6. To add a new question or
item, click an Add Item
button.
7. Click the button.
The send form dialog box
will appear.

Link to share – contains the URL that you can

share on your website
Embed – contains an embed code to attach to
your HTML
Short URL – generates a shorter URL
necessary for limited spaces like sharing
on Twitter
Share a link via –allows you to share the link
to Google+, Facebook and Twitter
Send form via email–allows you to share the
form via email
Add collaborators – allows others to edit your
form, necessary when working in groups
 Analyzing your
Google Forms
Result
• You can view the summary • You can save this form locally
of responses to your Google on your hard drive by exporting
Form in Responses tab it to Microsoft Excel.

Activity 2
Campaign
Feedback Survey
Please complete the following
form and help us improve
our customer experience.
1. Title:
2. Description:
3. 1st Question: First Name (Required)
4. 2nd Question: Last Name (Required)
5. 3rd Question: How satisfied are you with our
campaign?
Choices: Very Satisfied, Satisfied, Neutral,
Unsatisfied and Very Unsatisfied
6. 4th Question: How satisfied are you with our
facebook page?
Choices: Very Satisfied, Satisfied, Neutral,
Unsatisfied and Very Unsatisfied
7. 5th Question: How satisfied are you with our
team?
Choices: Very Satisfied, Satisfied, Neutral,
Unsatisfied and Very Unsatisfied
8. 6th Question: Tell us how we can improve.
9. 7th Question: Would you like a representative
to contact you?
Choices: Yes or No
10. With Customize Theme
 Ways to
Update Content
1. Updates Content
Regularly
Add fresh, new contents
like write ups, pictures,
videos, infographics, blogs,
news articles and ideas
regularly.
2. Update Links
Regularly check links to
other sites to make sure
they are current and better
if you have new links to
add.
 3. Reply to
Inquiries
Be active and reply to your
visitors on any inquiry,
questions or comment that
they may have, activity in
your site will increase more
traffic and visitors.
 4. Maintaining
your Site
• Maintenance will ensure that your
files and file directory structures are
up and running properly at all times
and all your links are functional.

• Check that any changes or addition

you make will not affect the links and
loading of images and pages.
We must utilize these
tools wisely in order
to reach a bigger
audience and
maintain good
competition on other
competitors.