Nor

thSout
hUni
ver
sit
y

MGT-
351
Sect
ion-16
Pr
epar
edBy
:
Shuv
oIsl
am 1530213630

Ashr
afAr
man 1632914630

Rej
viRaf
iq 1612246642

Pr
epar
edFor
:
MD.Kamr
ulHasan
(
Facul
tyofNor
thSout
hUni
ver
sit
y)

25August,
2019
Md.Kamr
ulHasan

Nor
thSout
hUni
ver
sit
y

Subj
ect
:Submi
ssi
onofTer
m Pr
ojectonbKash.

DearSi
r,

Withduerespect,wesubmi tourTerm Proj

ectthatyouhav eassignedtous
asani mportantr equir
ementofHumanResour ceManagementcour se.
Pleaseseeenclosedher ewithourresearchreportonbKash.Thisi sagreat
pl
easureforust osubmi tthispaperthatyouhav erequi
red.Thi sproj
ect
provi
dedusawr athfulexperi
encethatwewi llal
way scheri
shfor .Wehav e
tr
ulyenj
oyedourt i
meat t
achmentwi t
ht hepreparati
onofthisproject
.

Wehavetriedtomaket herepor
tcomprehensi
veonewi t
hinthet
ime.Any
shor
tofsuggesti
onregardi
ngthepaperwouldbegreat
lyacknowl
edgeand
wewouldfeelgr
ati
fi
edifourpaperser
vesit
spurposes.

Si
ncer
elyy
our
s,

Gr
oupMemberName I
D

Ashr
afAr
man 1632914630

Shuv
oI aml
sl am 1530213630

Rej
viRaf
iq 1612246642

2|
Page
Tabl
eofCont
ent
s
Execut
ivesummer
y 4
Pr
esent
ati
on 4
Met
hodol
ogy 5
Foundat
ionI
nfor
mat
ionaboutbKash 6
Cul
tur
eofI
nter
per
sonal
rel
ati
onshi
p/Team aut
hor
it
y 7
Cur
rentHumanResour
cesy
stem 8
1. I
nter
nal
Candi
dat
es 10
2. Ext
ernal
Candi
dat
es 10
Sel
ect
ionPr
ocess 10
CVDr
oppi
ng 11
I
nter
view 11
 Fi
rstst
ep 11
 Secondst
ep 11
 Thi
rdst
ep 11
Sel
ect
ionandOf
ferLet
ter 11
Tr
aini
ngandDev
elopment 11
Benef
itpl
an 13
I
mpl
i
cat
ionofSt
rat
egi
cHumanResour
ceManagement
: 14
TheMi
ssi
onofbKashi
s: 14
HumanResour
cePl
anni
ng 14
Ef
fect
iveAssessment 15
Empl
oyerBr
and 15
Mot
ivat
ingEmpl
oyee 15
Ef
fi
cientPer
for
manceManagementSy
stem 15
Pr
obat
ionPer
iod 15
Recommendat
ion 15
Concl
usi
on 16
Ref
erences 16
Appendi
x 18

3|
Page
Execut
ivesummer
y
bkashhasbeenav
eryr
eassur
ingassoci
ati
onf
rom t
hei
rbegi
n.Speci
ali
stsar
ethei
r
pr
iorqual
i
ty,
seenbyaf
ewdi
sti
nctaf
fi
li
ati
onsandpeopl
ear
ound.Thi
srepor
thasbeen
setupt
oshowt
hei
rpr
ogr
essi
vequal
i
tyanddef
ici
enci
esandhowt
heymeett
hei
rgoal
byemphasi
zi
ngsuchanext
raor
dinar
ysum onHRM.

Bef
ore al
lel
se,we hav
eint
roduced t
he associ
ati
on and we i
nspect
ed aboutt
he
est
abl
i
shmentoft
heassoci
ati
on.

Byt
hen wer
aised al
loft
hesub r
easonsf
orHuman Resour
ceManagementand
i
nspect
edbyandl
argeaboutt
heHRor
gani
zat
ionofbKash.Enl
i
stment
,Tr
aini
ngand
Dev
elopment
,execut
ionexami
nat
ionandr
eimbur
singpl
anofbKashhasbeenhel
ping
t
heassoci
ati
ont
omeett
hei
rtar
get
.PushedHRor
gani
zat
ionoft
heaf
fi
li
ati
oni
sfi
xat
ed
on St
rat
egi
c Human Resour
ce Management
.As such,t
heymanage t
hei
rgi
gant
ic
l
abor
erbet
tert
hanav
erageassor
tmentwi
thbr
ain.bKashhasmor
eov
erdi
sengaged
t
hei
rHR di
vi
si
oni
nfoursect
ions;wi
tht
heobj
ect
ivet
hatt
heycanensur
ecar
eful
condi
ti
onf
ort
hel
abor
ersandbesi
desf
orf
utur
edel
egat
es.

Pr
esent
ati
on

I
nthi
sfocused commer
cialcent
ereach busi
ness cont
ends wi
th one anot
herf
or
secur
ing shopper
s.Or
gani
zat
ions who hav
e made pr
ogr
ess i
nthese aggr
essi
ve
si
tuat
ionsar
etheonest
hatmakeshopperf
ulf
il
lmentacr
uci
alpi
eceoft
hei
rbusi
ness
pr
ocedur
e.Pur
chaserf
ulf
il
lmenti
s a not
ewor
thy t
erm si
nce i
tgi
ves appr
opr
iat
e
est
imat
ionoff
ulf
il
lmentwi
tht
hegoalt
hatent
repr
eneur
sandadv
ert
iser
scanuset
o
ov
erseeandpr
ospert
hei
ror
gani
zat
ions.Tof
ulf
il
lthecl
i
entt
heor
gani
zat
ionneeds
qual
i
fiedwor
ker
.
4|
Page
bKashLi
mit
ed i
sapr
ivat
erest
ri
cted or
gani
zat
ionwhi
chi
smadeuni
quel
yto gi
ve
v
ersat
il
emonet
aryadmi
nist
rat
ionsi
nBangl
adesh.I
tscent
ralgoali
stogi
ver
easonabl
e,
appr
opr
iat
e,hel
pfulandpr
edi
ctabl
ebudget
aryadmi
nist
rat
iont
owar
dst
hecust
omer
s.
The mostext
reme t
argetofbKash i
sto guar
ant
ee a wi
de scope ofmonet
ary
admi
nist
rat
ionsf
ort
hegener
alpopul
ati
onofBangl
adesh.Mor
eov
er,i
tisext
remel
y
i
ntensef
ort
hegener
alpopul
ati
onwhol
i
vei
nrust
icr
egi
onst
ogett
othef
ormalmoney
r
elat
edadmi
nist
rat
ions.Thati
sther
easoni
thasanunpr
ecedent
edconcent
rat
iont
o
ser
vet
hel
owacqui
ri
nggat
her
ingsoft
henat
ion.bKashhav
econv
eyedaf
ewi
temsand
admi
nist
rat
ionst
omaket
heexi
stencesi
mpl
erofgener
ali
ndi
vi
dual
s.bKashhasbui
l
tup
andr
aisedt
hei
rper
sonal
i
tywi
thenor
mousachi
evement
.

bKashi
scur
rent
lyser
ving5cent
erbuy
erst
hrough2l
acspeci
ali
stsandcov
eri
ng64
l
ocal
eef
fect
ivel
y.Bef
oret
hef
ini
shofJune,2017,bkashhashadt
hecapaci
tyt
oenl
i
st
53.
7mi
l
li
oni
ndi
vi
dual
sar
oundBangl
adesh.Daybydayexchangel
i
mithassur
passedi
n
excessof1000Cr
ore.Nor
mal6mi
l
li
oni
ndi
vi
dual
sexecut
eor
dinar
il
ycr
osswi
seov
er
Bangl
adesh.(
bKashLi
mit
ed.(
2017)
)

I
ndi
vi
dual
scannowef
fect
ivel
ysendcash,
char
gei
nst
all
ment
,andshopt
hroughbKash.
bKasht
rust
sthatexpends/
cust
omer
sar
ethei
rmostpr
omi
nentqual
i
ty.Hence,
theyar
e
r
esol
vedt
o gi
vet
hebestqual
i
tyadmi
nist
rat
ionst
aki
ngcar
eofbusi
nessf
ort
hei
r
shopper
s.I
nspi
teoft
hef
actt
hatbKashi
sdev
elopi
ngqui
ckl
yandy
etadv
ert
isei
s
wi
ndi
ngupi
ncr
easi
ngl
yaggr
essi
ve.(
Kamal
,Q.(
Apr
il23,
2014)
)

Met
hodol
ogy
Dat
aty
pe Sour
ce

Pr
imar
ydat
a I
nter
view

5|
Page
Secondar
ydat
a I
nter
net

Themaj
ori
tyofourgat
her
ingi
ndi
vi
dual
svi
sit
edbKashof
fi
cef
orgat
her
ingt
heessent
ial
i
nfor
mat
ion.Weconv
ersedwi
thaseni
orof
fi
cerofbKashandhegav
eusagr
eatdealof
dat
aaboutt
hei
rassoci
ati
on.Wemadesomepar
ti
cul
ari
nqui
ryandheaddr
essedus
af
fabl
y.Forauxi
l
iar
yinf
ormat
ionweut
il
izedaf
ewsi
tes,
onl
i
nebookswhi
chencour
ages
usagr
eatdeal
fort
heent
ir
eunder
taki
ng.

Foundat
ionI
nfor
mat
ionaboutbKash

bKashhasbeguni
tsadv
ent
urebei
ngaj
ointendeav
orbet
weenBRACBankconst
rai
ned,
MoneyandMot
ion,LLC,USA.bkashhaschangedt
hepr
ocedur
eofcashmov
ein
Bangl
adesh.Fr
om t
heear
li
estst
art
ingpoi
nt,
bkashhasbandedt
oget
herwi
thsi
gni
fi
cant
v
ersat
il
eadmi
nist
rat
orswi
thaf
inanci
albal
ancet
oachi
evet
hecl
i
ent
sandf
urt
her
mor
e
wi
thoutal
edger
.Theor
gani
zat
ionsol
dapor
ti
onoft
hei
rval
uet
oInt
ernat
ionalFi
nance
Cor
por
ati
on(
IFC)
,ani
ndi
vi
dualf
rom t
heWor
ldBanki
n2013.I
n2014,Bi
l
landMel
i
nda
ent
ryway
sest
abl
i
shmentt
urnedi
ntot
hei
rear
li
erf
inanci
alspeci
ali
st.Bangl
adeshBank
and gl
obal f
inanci
al speci
ali
sts st
rai
ght
for
war
dly scr
een t
he exer
cises of
bkash.
("
CompanyPr
ofi
l
e|bKash"
,2018)

Asi
ndi
cat
edbyWor
ldBank,70% oft
heabsol
utepopul
acel
i
vesi
npr
ovi
nci
alr
egi
ons.
I
ndi
vi
dual
sinr
ust
ict
err
it
ori
esscar
cel
ygett
othebanks.Soast
oener
gizeexchange
andbanki
ng,
bkashpr
opel
l
edt
hei
rver
sat
il
efi
nanci
alor
gani
zat
ion.bKashhasor
gani
zed
af
ew cl
assesamong emi
nentcol
l
egest
o upgr
adei
tsadv
ancement
.Bangl
adeshi
y
oungst
ersar
ehesi
tantt
oopenal
edger
.Numer
ousi
ndi
vi
dual
sar
eobl
i
viousoft
he
ar
rangementofbanki
ng.Addi
ti
onal
l
y,t
hequant
it
yofpoordaywor
ker
sissuf
fi
cienti
n
t
hisi
mmat
urenat
ion.Li
kewi
se,t
hef
ormalf
inanci
alf
ramewor
kisapr
obl
em f
orqui
ck
mov
ingy
out
hfulage.Fl
uidmoneyf
orbot
hwor
ldwi
deandnat
ionalassoci
ati
ons,bkash
hashadt
hecapaci
tyt
oful
fi
ll
thecl
i
ent
sti
l
lnow.(
"Sessi
on/
IUB"
,2017)
6|
Page
I
nanycase,
becauseofunl
awf
ulexer
cisesi
nsi
det
henat
ion,
Bangl
adeshbankr
est
rai
ns
t
hemostel
evat
eddaybydayexchangecut
offt
o10000BDT f
rom 25000BDT i
n
Febr
uar
y1,2017.Asofnow bkash i
sthepi
oneeramong al
lMFS or
gani
zat
ions.
Howev
ercont
ender
sli
keDBBLr
ocket
,BankAsi
a,uCash,
mCashandsoonhav
ear
ri
ved
andendeav
ori
ngt
osecur
ehowev
ermuchpi
eceoft
hepi
eascoul
dreasonabl
ybe
expect
ed.Sol
i
d sy
stem and dy
nami
c HRM hav
e keptbkash as t
he t
op MFS
or
gani
zat
ions.56%oft
hemar
keti
srul
edbybkash.

Cul
tur
eofInt
erper
sonal
rel
ati
onshi
p/Team
aut
hori
ty

Rel
ati
onalr
elat
ionshi
pisamostessent
ialv
iewpoi
nti
neachandev
eryassoci
ati
on.For
anassoci
ati
onl
i
kebKashr
epr
esent
ati
vesar
eent
ir
elypr
ofi
tabl
epr
oper
tysot
heyneed
t
oimpr
ovet
hei
rwor
ker
'spr
ofi
ciencysoast
oendur
eandcont
end.I
tisn'
tthatmuch
si
mpl
etosel
ecti
ndi
vi
dual
sandkeept
hem al
lthet
imesobKashi
sat
tempt
ingt
okeep
upt
hei
rwor
kfor
ceandgett
hemostext
remer
esul
tfr
om t
hei
rrepr
esent
ati
ves.I
nthe
aggr
essi
ve mar
ket as an associ
ati
on t
hey ar
e ant
ici
pat
ing t
he best r
elat
ional
r
elat
ionshi
pamongt
hewor
ker
sfort
hegr
eat
esty
iel
dwi
thl
essi
nfor
mat
ion.

HowdoesbKashkeepupi
tsr
elat
ionshi
pamongr
epr
esent
ati
ves?

Soci
alNet
wor
k:

Ut
il
izi
ngi
nter
per
sonalor
gani
zat
ionl
i
keFacebook,
Inst
agr
am,
What
sapp,
Viberi
snor
mal
t
heseday
s.bKashr
epr
esent
ati
vesar
eaddi
ti
onal
l
yusedt
othi
spat
ter
n.Theyhav
eaf
ew
Facebookbunchesf
ort
hei
rwor
ker
stoi
mpar
tthei
rissuesandi
nsi
ght
sasev
ery
body
canut
il
izei
twhenev
erf
rom any
place.Asamat
teroff
acti
nfor
malcommuni
tyi
sthe
gr
eat
estmet
hodt
oconv
eyeachot
heri
nbKashandi
tmakesacoolr
elat
ionshi
pamong

7|
Page
t
her
epr
esent
ati
ves.

Emai
l
:

Forany sor
tofaut
hor
it
yreason bKash wor
ker
s ar
erequest
ed t
o ut
il
ize emai
l
.
Fundament
all
yadmi
nist
rat
orsl
i
ket
ocont
actwi
tht
hei
rsubor
dinat
est
hroughemai
l
.
Theymakeal
lther
eaut
hor
it
ydecl
arat
ionf
rom t
opdi
mensi
ont
obasedi
mensi
onby
emai
lasi
tissi
mpl
eandsuppor
ti
vef
ort
hisunder
taki
ng.

Cookout
:

Thev
astmaj
ori
tyoft
hebKashwor
ker
sli
kesv
oyagi
ngagr
eatdealsobKashor
gani
zed
some cookoutf
ort
hei
rrepr
esent
ati
ves a y
earago and want
ing t
o do some
pr
ogr
essi
vel
ynotsodi
stantf
utur
e.I
nspi
teoft
hef
actt
hataut
hor
it
ati
vel
yiti
shar
dto
or
gani
zecookoutf
oral
lwor
ker
showev
ert
her
epr
esent
ati
vesar
emaki
ngowngat
her
ing
f
orv
oyagi
ngandi
t'
sinf
luenci
ngt
hei
rrel
ati
onal
rel
ati
onshi
psuccessf
ull
y.

Soci
algat
her
ing:

Weddi
ng,bi
rt
hdaypar
ty,soci
alcel
ebr
ati
ons l
i
ke pohel
a boi
sakh -bosont
o bor
on,
r
eli
giouscel
ebr
ati
onsl
i
keEi
d-puj
aar
ewher
ebKashwor
ker
sli
kest
ojoi
nandcel
ebr
ate
al
toget
her
.Those ev
ent
s make t
hem t
o cl
oserwhi
ch i
nfl
uence t
hei
rrel
ati
onshi
p
deci
dedl
y.

Cur
rentHumanResour
cesy
stem

Recr
uit
mentPol
i
cy

bKashhasabr
oughtt
oget
herHRdi
vi
sion.I
ntheHRpar
tbKashhav
esomephenomenal
r
epr
esent
ati
vewhodependabl
yendeav
orst
ogetqual
i
tywor
ker
sinbKash.Enl
i
stment
f
ormsar
egi
venbeneat
h:

Jobdescr
ipt
ion
8|
Page
Abov
eal
lel
se,t
heHRadmi
nist
rat
orr
ecogni
zest
hechar
act
eroft
heposi
ti
on.He/
she
di
scov
erst
hekeyobl
i
gat
ionsanddut
iesoft
hatposi
ti
on.Condi
ti
on,wor
ksecur
it
y
st
andar
disl
i
kewi
ser
ecogni
zed.

JobSpeci
fi
cat
ion

I
nthi
ssect
iont
heysel
ectt
heact
ivi
tydet
ailf
ort
henew r
epr
esent
ati
ve.Theysel
ect
someoccupat
ionpar
ti
cul
arl
i
ke

• Knowl
edge on Subscr
ipt
ion PaperManagementofMobi
l
e admi
nist
rat
ors/
in
por
tabl
ebudget
aryf
ramewor
kassoci
ati
on/
inbank

• Knowl
edgeaboutBangl
adeshBankr
ules[
Pref
err
ed]

• Si
tuat
ional
Leader
shi
pabi
l
ity

• Sel
f-
star
tedl
ear
ningi
ntr
oduct
ion.

• Hi
ghl
evelofi
ndi
vi
dualact
ivi
tyandaccompl
i
shmenti
nspi
rat
ion,
set
ti
ngi
ndi
vi
dual
benchmar
ksofmagni
fi
cence

• Communi
cat
ionabi
l
iti
esanddemonst
rat
edt
imet
heboar
dincl
i
nat
ioni
sbasi
c.

Anal
ysi
sforf
utur
ejob

I
nthi
s phase ofpr
erequi
sit
e,t
he HR admi
nist
rat
orexami
nat
ion whatnumberof
r
epr
esent
ati
vesar
eexpect
edt
ofi
l
lthehol
e.What
'smor
e,howt
heywi
l
lleadt
hef
urt
her
pr
ocedur
eofRequi
rement

Recr
uit
ing

TheHRchi
efadv
isest
hebasecampaboutt
heoppor
tuni
tyoranysubst
it
uti
on.Att
hat
poi
ntt
heydi
str
ibut
epr
omot
ionsonv
ari
oussi
tes,
wor
ksi
tesandSoci
alsy
stems.

Communi
cat
ionandCVcol
l
ect
ion

9|
Page
Bef
ore gat
her
ing CV st
rai
ght
for
war
dlyf
ort
he meet
ing,t
heydo r
equestan onl
i
ne
st
ruct
uret
opof
f.I
ntheev
entt
hatt
heyf
oundt
hei
rat
tr
act
ivei
nter
estf
ort
hosef
il
ledi
n
st
ruct
uresj
ust
,att
hatpoi
ntt
heyspeakwi
tht
hosecompet
it
orsandr
equestt
hei
rCV.
Theyl
i
kewi
se st
ep t
hrough some composed exami
nat
ion.Theydo some ki
nd of
separ
ati
ngi
nthi
spor
ti
on.I
nthewakeofcompl
eti
ngt
hest
ruct
ure,f
il
lst
ept
heyar
e
pr
epar
edt
ogat
herCVswhi
chwi
l
lcoor
dinat
etheneedandr
equest
soft
heassoci
ati
on.
Her
eandt
her
etheywat
cht
hehopef
ulsi
nsi
deorout
sidet
heassoci
ati
onwhi
chmakes
t
hispr
ocedur
esi
mpl
er.

1.I
nter
nal
Candi
dat
es

2.Ext
ernal
Candi
dat
es
Intheeventt
hatbkashcan'tfi
l
lthecurr
entpositi
onwi t
hint
eri
orappl
i
cant
s,theypayspeci
al
mindt oout
sidehopeful
s.AsbKashi saquickl
ydevelopi
ngorgani
zat
iont
heyaremorecenter
ed
aroundtheoutercompeti
torasopposedt oint
eri
orappli
cant
.Foll
owi
ngsour
ceshelpBkashto
gatherCVsofoutsidecompeti
tors.Asli
ke:

CampusRecr
uit
ment
s
bkashgat
her
sCVsf rom gr
ounds.Gr
oundscomposev ocat
iongui
dingandworkfair
s
andbymeansofthesebKashgather
sCVs.Suchcrusadesarehel
dbyOr gani
zat
ional
Devel
opmentTeam (
ODTeam)andLeader shi
pDevelopmentTeam (LDTeam).

JobWebsi
tes
Competi
tor
sdropCVsi
nsi
tel
i
keBdj
obs.
com andbkashaddi
ti
onal
l
ythi
nksaboutCVs
fr
om t
hosesit
es.

I
nter
nshi
pPr
ogr
am
bkashoffer
sint
ernshi
pprogr
am opportuni
tyandbyt
histheygat
herCVsandselect
hopeful
s.Eachsemestert
heyrequestCVfrom t
hepr
ofessionsi
tuat
ionf
ocusofvari
ous
col
legeforthet
emporaryj
obprogram.

However
,thi
senti
repr
ocedureisconst
antl
ycompletedbyt
hei
rinnerHRDepar
tment
andt
heydon'tnameanyoutsi
deselect
ionr
epresent
ati
vest
oenlistwor
ker
.

Sel
ect
ionPr
ocess
MohammedFer
dousYusuft
hemai
nHRof
fi
cerofbKashsai
dinameet
ingt
hatt
hey
10|
Page
fi
rml ytrustt hatabil
it
iescanbepr epared.Theyar eincreasinglyinspir
edbyan
appl i
cant'sidentity,
ment al
it
y ,andframeofmi nd.Theyar esear chingf orsomebodywho
cancoor dinatetheirwayofl i
feandest eem.Hel i
kewi seincludedt hatthosei ndividual
s
whoar ev ersati
le,keepupadev elopmentment al
ity
, andcanappr oachdi ff
icult
ieswi th
thei nspir
at i
onal f
rameofmi ndwi lli
mpr oveinbKash.Oncemor e,hesai dthatthey
cent erforthemostpar taroundhopef uls'
personalconductst andards, cor
respondence
style,fr
ameofmi nd, andout lookinchangedci rcumst ances.Theyendeav ortor eali
ze
thatwhet hertheappl icantisal r
ightwithattemptingnewt hingsandcandeal witha
troublesomeci rcumst anceandkeepupani nspir
ationaldisposi t
ion.(Kaderand
Tashni m, 2018)

CVDr
oppi
ng

Atfir
stcompetitorswhomeetev eryoneoft henecessi
tiesneedtoappl ythr
ough
bdjobs.
com inthewakeofr evi
ewt heact i
vi
tynoti
ce.I
fthereshouldbeanoccur renceof
i
n-housecandidat eswishingtoappl yforanalter
natepost ,
theyneedt oadvi
setheir
manager sandpr esenttheirappli
cati
onl ett
ertotheHumanResour ce.What'
smor e,
fi
nall
yjustcoupleofshor t-
recordedhopef ulswil
lbewelcomedf orthemeet i
ng.("Juni
or
Offi
cer,Cust
omerPr ofi
leandCompl ianceManagement| bKash"
,2018)

I
nter
view

I
thasbeendesi
gnedi
ntot
hreest
eps:

 Fi
rstst
ep-PhoneI
nter
view:Candi
dat
eshav
etogi
veaphonei
nter
view ont
he
basi
cbehav
ior
alquest
ionwi
thi
n15-
20mi
nut
es.

 Second st
ep-PanelI
nter
view:t
wo t
o mor
eint
erv
iewerf
rom t
he di
ff
erent
depar
tmentwi
l
ltaket
hei
nter
view.

 Thi
rdst
ep-
PanelI
nter
view:t
hist
imeheadofHRandt
hechi
efcommer
cialof
fi
cer
wi
l
ltaket
hei
nter
view.

Sel
ect
ionandOf
ferLet
ter
Af
tert
hei
nter
view,
bKashwi
l
lgi
veanof
ferl
ett
ert
hatpassest
hei
nter
view.

Tr
aini
ngandDev
elopment

11|
Page
Tr
aini
ngandDev
elopmenti
swher
eani
ndi
vi
duali
spr
epar
edbyt
heassoci
ati
ont
o
i
mpr
ovehi
sorheri
deas,
insi
ghtandr
elat
ionalapt
it
udes.Apr
oduct
ivepr
epar
edt
rai
ning
canhoneone'
sinf
ormat
ionandabi
l
iti
esandopenst
heent
rywayofaccompl
i
shmentf
or
t
heor
gani
zat
ion.

TheTr
aini
ngpr
ocedur
eisanessent
ialact
ionf
orassoci
ati
onandwor
ker
stoo.The
i
mpr
ovementoft
heapt
it
udesgi
vest
hewor
ker
s'act
ivi
tysecur
it
iesj
ustaspr
ofessi
onal
success.(
"Tr
aini
ngandDev
elopment
")

bKashhasdev
elopedsi
gni
fi
cant
lysi
ncei
tsst
artasar
esul
toft
hei
ncr
easi
ngspeedof
t
heapt
it
udesandi
nsi
ghtofr
epr
esent
ati
ves.Theyar
edr
ivi
ngt
hemar
ketnow.Sot
hey
hav
ebeenbui
l
dingupt
hei
rpr
epar
ati
onst
rat
egi
esandconv
eyi
ngt
other
epr
esent
ati
ves
pr
ofi
cient
ly.Somer
emar
kabl
etr
aini
ngst
hatassumecr
uci
alj
obar
e:

Et
hical
trai
ning

Eachassoci
ati
onneedst
okeepi
tsmor
alsandl
aws.Thi
sist
heessent
iali
nst
ruct
ingof
bKash.Fr
om af
ormalgat
her
ingatbKashi
thasbeendi
scov
eredt
hatmor
alpr
epar
ingi
s
obl
i
gat
oryf
oreachr
epr
esent
ati
vet
okeepupi
tsl
awsandconf
inement
s.

Technol
ogi
cal
Trai
ning

Themostl
eastdemandi
ngandpr
oduct
iveappr
oacht
opr
epar
ethewor
ker
staki
ngcar
e
ofbusi
nessi
stogi
vet
hem t
hemechani
calpr
epar
ing.I
nthi
sper
iodofl
i
fe,i
nnov
ati
on
hasbeent
hebestmodeofl
ear
ning.bKashhasbeenut
il
izi
ngt
hePower
Poi
ntwi
tht
opof
t
hel
i
nemedi
aimpact
stomakei
tal
lthemor
efasci
nat
ingf
ort
hewor
ker
s.

Behav
ior
alTr
aini
ng

"
Wel
lwayandconductcanchar
act
eri
zewel
laboutt
heassoci
ati
onandi
tscent
ral
goal
.
",
bKashaccept
s.

Sot
hei
roneoft
hei
ndi
spensabl
epr
epar
ingi
stoshow t
hewor
ker
show t
otar
getand
keept
hesubmi
tt
edcl
i
ent
swi
thwor
dsandsi
gnal
s.

Addi
ti
onal
l
yrepr
esent
ati
vesar
epr
epar
edi
ntwodi
ff
erentway
s:
12|
Page
  Of
fthej
obt
rai
ning:Empl
oyeesar
etr
ainedt
heni
mpl
ementi
tont
hei
rwor
k.

 Ont
hej
obt
rai
ning:Empl
oyeesar
etr
aineddur
ingt
hewor
kpr
ocess.

bKashsel
ectt
hepr
operpr
epar
ingsy
stemswi
thhi
ghl
yef
fect
ivecol
l
eagues.Thi
smakes
t
hepr
epar
ati
onexcept
ionalandi
ntr
igui
ngf
ort
her
epr
esent
ati
ves.bKashhasf
ait
hin
act
ivi
ti
es,t
hey endeav
or t
o st
ream hands on pr
epar
ing mor
e t
o make t
he
r
epr
esent
ati
vespr
ogr
essi
vel
ysuccessf
ulatt
hei
rwor
k.

Benef
itpl
an
Adv
ant
ageal
l
udest
oanyt
ypeoft
hingt
hatgi
venaddi
ti
onalcl
oset
owor
ker
spay
.Int
he
wakeofest
imat
ingt
heexecut
ionofr
epr
esent
ati
vesatal
ldi
vi
sions,wecamet
oreal
i
ze
t
hatBkashgi
vessameadv
ant
agest
oev
eryoneoft
hewor
ker
s.Howev
er,t
heamount
di
ff
ersbecauseoft
hei
rev
aluat
ionorposi
ti
on.Ther
ear
edi
ver
sesor
tsofadv
ant
ages
i
ncor
por
ate medi
caladv
ant
ages,v
ehi
cle and t
rav
elst
ipend.Fr
om t
he Chi
efHR
Execut
ivei
thasbeendi
scov
eredt
hatt
her
ear
eaf
ewadv
ant
aget
echni
queswhi
char
e
cl
ari
fi
edgi
venbeneat
h..

• Medi
calr
epay
ment
:bKashassumi
ngt
hel
i
abi
l
ityofgi
vi
ngexpl
i
citmeasur
eof
r
est
orat
ivef
eesf
ort
hewor
ker
sandf
orhi
sorherf
ami
l
ytoo,whi
chor
gani
zat
ioni
s
gi
venf
rom t
hesakeoft
her
epr
esent
ati
ve.

• Heal
thpr
otect
ion:Bymaki
ngl
i
fesecur
ebKashi
sgi
vi
nganot
heradv
ant
aget
o
t
hei
rwor
ker
s.Theyaddi
ti
onal
l
ygi
veassi
stancei
fthei
rrepr
esent
ati
veendedup
i
mpai
rorki
ckedt
hebucket
.

• Vehi
cler
emi
tt
ance:bKashgi
vev
ehi
clest
ipendt
othesi
mpl
i
cit
yoft
hei
rwor
ker
s.
Theyof
feraddi
ti
onal
togett
hev
ehi
clef
ixedandt
ost
ackt
heoi
ltank.

• Tr
avelal
l
owance:Theygi
vef
reet
rav
el(
airt
icket
s,l
odgi
ng,l
unch,supper
)for
t
hei
rrepr
esent
ati
ves.

• Leav
efar
eassi
stance(
LFA)
:it
'
sacompul
sor
yexcur
sionr
ewar
dwhi
chneedst
o
t
akebyt
hewor
ker
s.

13|
Page
 • Mobi
l
e,I
nter
netand Dat
a st
ipend:her
e ev
ery one oft
he r
epr
esent
ati
ves
appr
eci
atef
reepor
tabl
e,webandi
nfor
mat
ionbundl
esf
ort
hesi
mpl
i
cit
yoft
hei
rwor
k.

• Subsi
dizel
unch:
bKashsomeoft
het
imeof
ferf
reel
unchf
ort
hei
rrepr
esent
ati
ves.

I
mpl
i
cat
ionofSt
rat
egi
cHumanResour
ceManagement
:
"
Str
ategi
c Human Resour
ce a pr
ocedur
ethatr
ecogni
zes pr
esentand f
utur
e HR
r
equi
rement
sforanassoci
ati
ont
oaccompl
i
shi
tsgoal
s."
bKashi
sacut
ti
ngedgeand
qui
ckl
y dev
elopi
ng por
tabl
efi
nanci
ali
ndust
ry.bKash has dedi
cat
ed and ski
l
led
r
epr
esent
ati
veswhoar
econst
ant
lypr
epar
edt
owor
kfort
heor
gani
zat
ion'
spr
osper
it
y.
Theyempl
oyt
hebesti
ndi
vi
dualwhof
it
tedt
otheact
ivi
tyf
lawl
essl
yinl
i
kemannert
he
act
ivi
typar
ti
cul
arandexpect
edsetofr
esponsi
bil
i
ties.Theabi
l
ityofanassoci
ati
on
i
mpr
ovesbyv
italHRM.SHRM essent
ial
l
ycent
ersar
oundt
hev
italobj
ect
iveofan
associ
ati
on.Gr
eatt
erms,f
orexampl
e,f
inance,enr
oll
ment
,and mai
ntenance i
s
associ
atedt
hroughSHRM.

TheMi
ssi
onofbKashi
s:
'
By gi
vi
ng money r
elat
ed admi
nist
rat
ions t
hatar
e adv
ant
ageous,moder
ate and
dependabl
e,bKashi
ntendst
oenl
arget
henetofmonet
aryconsi
der
ati
on.bKashneeds
t
ogi
veananswerf
orMobi
l
eFi
nanci
alSer
vices,basedonapr
ofoundl
yadapt
abl
e
Mobi
l
eMoneyst
age,enabl
i
ngt
hegener
alpopul
ati
onofBangl
adesht
osecur
elysend
andgetcashbymeansofv
ersat
il
edev
ices.
'
("Mi
ssi
on|bKash"
,2018)

HumanResour
cePl
anni
ng
bKashsetuptheirHR frameworksot hattheycanenlistthecert
if
iedpeopl
ethat
coordi
nat
edwi
ththei
rexpectedsetofr
esponsi
bil
i
tiesandoccupat
iondetai
l
.

Ef
fect
iveAssessment
bKashhasapresti
giouski
ndofeval
uati
onstrategyasi nt
heyaccumul
atedat
aby
exami
ningt
heworker
sbasedont
hei
rinsi
ghtandrelat
ional
abi
l
iti
es.

14|
Page
Empl
oyerBr
and
bKasht
rai
nthei
rrepr
esent
ati
vest
omaket
hem pi
oneer
,asi
ntheypr
act
iceawor
ker
.

Mot
ivat
ingEmpl
oyee
bKashgi v
esmedi cinalleave,mishapleave,mat erni
tyl
eav
e,andl eavewithoutpayfor
persuadi
ng t he r epresentat
ives. They likewise give l eave r easonable help,
hospit
ali
zati
onprotectionforrepresent
ati
veandt hei
rfami
ly,celebrat
ionandexecut i
on
reward,prov
identreserve,HousingBuildi
ngcr edit
,staf
fadvance,v ehicl
eadv anceand
soon.

Ef
fi
cientPer
for
manceManagementSy
stem
SHRM i st oful
fil
litswor ker.Fordoingassucht heygivewor kopeni
ngsandoffices.
They t rust t
hat r epresentat
ives aretheir benef
it and wor kfor accompl
i
shing
organizati
on'
s obj ective. The executi
on the executives fr
amework causes the
representat
ivetodistinguishconveyneut
ral
izeadiffi
cul
tobject
ive.

Pr
obat
ionPer
iod
bKashuset oor
gani
zeasi xmont
hs'probat
ionperiodfornewworker
stofi
ndoutt
hei
r
abil
i
tyand appropr
iat
eness f
orbusiness and passed j
udgmenton t
hem on t
hei
r
execut
ionexami
nati
on.

Recommendat
ion
We hav
eaf
ew suggest
ions wi
thr
espectt
othe enl
i
stmentpr
ocedur
e ofbKash
Bangl
adeshconst
rai
ned.

 Aswer
eal
i
zedbef
oret
hatbKashat
tempt
stoconcent
rat
eonout
sideenl
i
stment
asopposedt
oinnerenr
oll
menty
eti
nwar
dwor
ker
soughtt
obeor
gani
zedbef
ore
out
ert
okeept
her
epr
esent
ati
vesi
nspi
redconst
ant
ly.

Wel
i
kewi
semi
ghtwantt
opr
escr
ibet
hem t
oexecut
efur
therv
ocat
ionappr
aisali
n-
housewor
kshopst
o assi
stt
hecur
renty
out
hfulr
epr
esent
ati
veswi
thbui
l
ding t
hei
r
pr
ofessi
on.

bKashcoul
dfur
ther
mor
eredesi
gnt
hei
rfav
orabl
eci
rcumst
ancesbygi
vi
ngnon-
money

15|
Page
l
i
key
oungst
erscar
e,t
rai
ningcar
eandemer
gencyhel
per
sandsof
ort
h.

HRassoci
atesofbKashoughtt
omol
l
ifyt
het
ightt
imet
abl
eofdel
egat
esast
heyf
ightt
o
keepupwor
k-l
i
fechange.

Concl
usi
on
Onl
yoneoutofev
eryoddnewbusi
nessesseet
heachi
evementoft
hedev
elopment
.Be
t
hatasi
tmay
,justacoupl
eofscopesatt
hest
atur
eofbkash.Theor
gani
zat
ionhas
bui
l
tupeachpar
tat
onsi
ncet
hest
art
.Manyacceptt
hei
rHRof
fi
ceast
hebestar
eaof
t
hemar
ketandat
temptcont
endi
t.I
nthi
srepor
t,wel
i
kewi
seobser
vedasi
mil
arpi
ctur
e.
bkashpushest
hei
rrepr
esent
ati
vest
oaccompl
i
shhuge.Wor
ker
sthemsel
vesf
eelt
he
st
rai
ntor
emai
nont
het
op,y
ett
heyf
eeli
nvi
tedatt
heor
gani
zat
ion.I
nthi
smanner
,
f
ulf
il
lmentofr
epr
esent
ati
vesi
shi
ghert
hanwor
k-l
i
febal
ance.Ast
hemar
keti
sendi
ng
up pr
ogr
essi
vel
y aggr
essi
ve,or
gani
zat
ions mustf
lour
ish t
oimpr
ovet
hei
rinwar
d
under
taki
ngs.bkashasanor
gani
zat
ionhasdonel
i
kewi
se.Thei
rent
husi
ast
icHRof
fi
ce
hasact
ual
i
zedkeyhumanassett
heexecut
ivesandHRpr
ogr
ammi
ngt
osuppor
tthe
associ
ati
on.What
'smor
e,f
ort
hist
heyhav
ebeenat
tempt
ingt
obebet
teri
nthenextday
.
Thei
rcr
avi
ngofl
ear
ning,ener
gyofwor
kfor
ce,pr
ofi
ciencyofapt
it
udesandedi
fi
ed
i
nfor
mat
ionar
ethekey
sofpr
ogr
ess.

Ref
erences
bKash Li
mit
ed. (
2017)
. bKash websi
te Ret
ri
eved August 15, 2017 f
rom
ht
tps:
//www.
bKash.
com

Kamal
,Q.(
Apr
il23,2014)
,“THESTORYOFBKASH”Ret
ri
evedAugust13,2017,f
rom
ht
tp:
//www.
thedai
l
yst
ar.
net
/the-
stor
y-of
-bKash-
21235

Cul
tur
eAtbKashandTheFut
ureofHRandWor
kinBangl
adesh:AnI
nter
view wi
th
MohammedFer
dousYusuf
,Chi
efHumanResour
cesOf
fi
cer
,bKash-Fut
ure
St
art
up.(
2018)
.Ret
ri
evedf
rom ht
tps:
//f
utur
est
art
up.
com/
2018/
01/
11/
cul
tur
e-
bkash-
fut
ure-
hr-
wor
k-bangl
adesh-
int
erv
iew-
mohammed-
fer
dous-
yusuf
-chi
ef-
human-
resour
ces-
off
icer
-bkash/

16|
Page
 
Juni
orOf
fi
cer
,Cust
omerPr
ofi
l
e&Compl
i
anceManagement|bKash.(
2018)
.Ret
ri
eved
f
rom ht
tps:
//www.
bkash.
com/
car
eer
/j
uni
or-
off
icer
-cust
omer
-pr
ofi
l
e-compl
i
ance-
management

Mi
ssi
on|
bKash.(
2018)
.Ret
ri
evedf
rom ht
tps:
//www.
bkash.
com/
about
/mi
ssi
on

Tr
aini
ng and Dev
elopment
. (
n. d.
), Ret
ri
eved f
rom
ht
tps:
//www.
mbaskool
.com/
busi
ness-
concept
s/human-
resour
ces-
hr-
t
erms/
8685-
tr
aini
ng-
and-
dev
elopment
.ht
ml

Moder
n Concept
s of HR. (
n. d.
), Ret
ri
eved f
rom
ht
tp:
//bdj
obst
rai
ning.
com/
trai
ningdet
ail
s.asp?
Trai
ningI
d=286&upcomi
ng=
1

CompanyPr
ofi
l
e.(
n.d.
),Ret
ri
evedf
rom ht
tps:
//www.
bkash.
com/
about
/company
-
prof
il
e

Car
eerGr
oomi
ng Sessi
on by Bkash hel
d atI
UB.(
n.d.
),Ret
ri
eved f
rom
ht
tp:
//www.
iub.
edu.
bd/
art
icl
es/
index/
966/
Car
eer
-Gr
oomi
ng-
Sessi
on-
by-
BKASH-
hel
d-at
-I
UB

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