EXERCISE 1: Correct any mistakes in these greetings and closings.

The people’s names are Carolina Diaz, Tom

Holmes, Brenda Buskala, and Dennis Jones.
❖ Greeting in an email

1. Dear Ms. Carolina:

2. Hi, Mrs. Carolina.
3. Dear Carolina;
4. Carolina,
5. Dear Ms. Diaz,
6. Hello Carolina

❖ Closings in an email

7. Best regards,
Dennis Jones
8. Sincerely
Dennis Jones
9. Thanks Brenda
10. Sincerely yours
(no name)
11. Thanks,
Dennis
12. Sincerely,
Brenda

EXERCISE 2: Match the vocabulary used in formal emails (1-10) with the less formal vocabulary below.

to answer to ask to get in touch with help ok

to need to put off to be sorry to set up to tell

1. convenient = ok
2. assistance = __________________
3. to inform = __________________
4. to reply = ____________________
5. to regret = ___________________
6. to contact = __________________
7. to postpone = _________________
8. to arrange = __________________
9. to enquire = __________________
10. to require = __________________
EXERCISE 3: Complete the table with the phrases below

Can you help We hope you are happy with this

Let us know if you need any more help Please answer a.s.a.p.

I’m sending you the… in an attachment I’m sending you…

Thanks for choosing… We are working on your request

Can you please send me…? Thanks for your email/ request

More formal Less formal

Requesting information
➢ I’d appreciate a reply a.s.a.p.
……………………………………………………………………..

➢ Would you be able to help…? ……………………………………………………………………..

➢ Could you please send me…? ……………………………………………………………………..

Replies

➢ Please find the… in an attachment. ……………………………………………………………………..

➢ I’m please to send you… ……………………………………………………………………..

➢ Thank you for your email/ enquiry. ……………………………………………………………………..

➢ Do not hesitate to contact us if you require ……………………………………………………………………..

further assistance.

➢ We hope you find this satisfactory.

……………………………………………………………………..

➢ Thank you for your interest. ……………………………………………………………………..

➢ Your request is being processed. ……………………………………………………………………..

EXERCISE 4: Use (parts of) the phrases in Exercise 10 to complete the request and reply to emails below

From: <rachel.beamish@wells.co.uk> EMAIL A

To: <request@changingrooms.co.uk>
Subject: request for brochures Email B

Our company is currently looking for accommodation for some overseas colleagues who will be
transferred to Southampton for 12 months.
1
me some brochures showing the various houses and flats you have
2
to offer. We also need to find locations near schools; ?
3
As our employees are arriving next month, I .
Thank you very much.

Best regards,

Rachel Beamish
HR assistant
Wells Ltd

From: Brian Pearson Brian@changingrooms.co.uk EMAIL B

To: Rachel.beamish@wells.co.uk
Subject: Re.Request for brochures

Attachment: Southampton.pdf

Dear Ms. Beamish,

4.
Unfortunately, the brochure you requested is being reprinted at the
5. Prices and locations have remained the same, however, so you’ll
moment, but
6. The new brochure will be sent by post
find the requested information
as soon as it’s available.
7.
We
8.

Regards,

Brian Pearson
Relocation Specialist
Changing Rooms
<Brian@changingrooms.co.uk>
www.changingrooms.co.uk