Faculty and Staff

Hampshire College STUDENT SUPPORT RESOURCES

RECOGNIZE RESPOND REFER REPORT

“Not sure what, • Disturbing content in paper/e-mails • Express concern and care in a private place • URGENT: x1911 • Dean of Students Office
• Decline in academic performance • Give a concrete example of a time that the Advice and consultation: 413.559.5412
but something’s • Excessive absenteeism student’s behavior has worried you • Hampshire Health and • Center for Academic Support
wrong” • Irrational or bizarre behavior • Listen to and believe student’s responses Counseling Services and Advising
• Sudden change in demeanor • Be supportive and encouraging if student 413.559.5458 413.559.5498
(e.g. an extroverted student withdrawn, agrees to get help • Hampshire College Campus Police
an organized student forgetful, etc.) 413.559.5424

• URGENT: x1911
Depression, self • Significant changes in appearance, behavior or • Express concern and care • Hampshire College Campus Police
personal hygiene • Avoid criticizing, sounding judgmental, Advice and consultation: 413.559.5424
harm, suicidal risk • Decline in academic performance minimizing or blaming • Hampshire Health and • Dean of Students Office
• Written or verbal statements preoccupied with theme • Always take suicidal statements, Counseling Services 413.559.5412
of death or that convey intent to harm self or others thoughts or behaviors very seriously 413.559.5458
• Fresh cuts, scratches or other wounds • If possible, ask directly about their
• Withdrawal from activities and friends feelings and plans
• Statements of hopelessness such as, “I hate this life” • If you suspect a student may be suicidal,
or “Everyone is better off without me” seek immediate consultation
• Call x1911 if there is a threat to student’s
safety or the safety of others

Misconduct, • Disruptive Conduct: • Express concern and care • URGENT: x1911 • Hampshire College Campus Police
Inappropriate outbursts or persistent interruptions, • Explain the impact of student’s behavior on Advice and consultation: 413.559.5424
inappropriate
continued arguing beyond the scope of academic the group or class • Hampshire Health and • Dean of Students Office
behavior and debate, use of threats • Outline your expectations and help Counseling Services 413.559.5412
classroom • Disorderly Conduct:* student explore options and alternatives 413.559.5458 • Center for Academic Support

disruption Throwing items, refusing to leave, preventing others • Center for Academic Support and Advising
from leaving, showing or stating the presence and Advising 413.559.5498
of a weapon 413.559.5498 • Office of Student Conduct Rights
* Disorderly conduct and threatening behaviors require • Office of Student Conduct & Responsibilities
immediate action Rights & Responsibilities 413.559.6205
413.559.6205

Crime victimization, • Appears fearful, anxious, nervous or angry • Express concern and care • URGENT: x1911 • Hampshire College Campus Police

hazing • Withdrawal from activities and friends • Remain calm. Showing outrage may cause Advice and consultation: 413.559.5424
• Visible injuries or bruises a student to shut down • Hampshire College Campus Police • Dean of Students Office
• Cuts, brands, or scars with a distinct pattern • Do not interpret student’s emotions as 413.559.5424 413.559.5412
• Unusual absence of or damage to personal items evidence of a crime • Hampshire Health and • Office of Student Conduct Rights
such as laptop, cellphone, etc. • Listen to and believe student’s responses Counseling Services & Responsibilities
• Avoid criticizing, sounding judgmental, 413.559.5458 413.559.6205
minimizing or blaming • Dean of Students Office • Center for Academic Support
413.559.5412 and Advising
Say things like, “I’m sorry that happened, but I’m glad you’re safe
now.” and, “Thank you for trusting me enough to tell me.” 413.559.5498

Actual or suspected • Frequent or extended absences • Express concern and care • URGENT: x1911 • Dean of Students Office

medical issues • Fatigue or dizziness • Avoid criticizing, sounding judgmental, Advice and consultation: 413.559.5412
• Noticeable weight loss or gain minimizing or blaming • Hampshire Health and • Center for Academic Support
(chronic illness, eating • Hair loss • Listen to and believe student’s responses Counseling Services and Advising
disorders, etc.) • Unusual or secretive eating habits; obsession with • Recommend (or, if necessary, insist upon) 413.559.5458 413.559.5498
the fat/caloric content of food medical intervention • Dean of Students Office
• Use of self-disparaging terms (fat, gross, ugly, etc.) 413.559.5412

RECOGNIZE RESPOND REFER REPORT

Bullying, • Internet flaming, trolling, name-calling or harassment • Express concern and care • URGENT: x1911 • Dean of Students Office
• Communications that continue after being told to stop • Listen to and believe student’s responses Advice and consultation: 413.559.5412
harassment, • Threatening to release private information/photos • Avoid criticizing, sounding judgmental, • Hampshire College Campus Police • Office of Student Conduct Rights
sexual harassment, • Verbal abuse, innuendo of a sexual nature, minimizing or blaming 413.559.5424 & Responsibilities
cyberstalking unwanted sexual flirtations • Encourage targeted student to save all 413.559.6205
• Demand for sexual favors by peer or supervisor digital communications as downloaded • Title IX Coordinator
accompanied by implied or overt threat concerning files and/or hard copies Diana Fernandez
an individual’s academic status or employment 413.559.6253
• Display of sexually suggestive pictures or cartoons
in workspace, residence halls or online
• Continued jokes, language, epithets, gestures or
remarks of a sexual nature

Violence/ • Appears fearful or unusually anxious about pleasing • Express concern and care • URGENT: x1911 • Dean of Students Office

harassment partner or others • Listento and believe student’s responses • Center for Women and 413.559.5412
• Apologizes/excuses partner/other’s behavior • Remain calm. Showing outrage may shut Community Rape Crisis Hotline • Office of Student Conduct Rights
Interpersonal/ • Mentions partner/other’s possessiveness, jealousy student down 413.545.0800 & Responsibilities
sexual assault or violent behavior, but may laugh it off • Do not interpret student’s emotions as Toll-free: 888.337.0800 413.559.6205
• Visible injuries or bruises evidence of assault or violence Advice and consultation: • Title IX Coordinator
• Frequent mishaps or injuries with illogical or • Avoid criticizing, sounding judgmental, • Center for Women and Community Diana Fernandez
no explanations minimizing or blaming 413.545.0883 413.559.6253
• Crying or leaving when sexual violence, domestic • Hampshire Health and
violence, stalking or child abuse is the topic Counseling Services
413.559.5458

Alcohol or other • Intoxicated/high in class or at meetings/events • Express concern or care • URGENT: x1911 • Dean of Students Office
• Excessive sleepiness or hyper energy • Give an example of a time that the Advice and consultation: 413.545.2684
drug abuse
• Decline in academic performance student’s behavior has worried you • Hampshire Health and
• References to alcohol or drug use in conversations, • Listen to and believe student’s responses Counseling Services (& BASICS)
papers, projects, etc. • Be supportive and encouraging if the 413.559.5458
• Deterioration in physical appearance (bloodshot student agrees to get help • Wellness Center
eyes, dilated pupils, trembling hands, etc.) • Offer to help the student make an 413.559.5743
• Unusual smells on breath, body or clothes appointment with BASICS program for
• University conduct reports and public arrest records alcohol screening and intervention

Family or personal • Frequent or extended absences • Express concern and care • Hampshire Health and • Dean of Students Office
• Decline in academic performance • Avoid criticizing, sounding judgmental, Counseling Services 413.559.5412
tragedy, loss, • Mentions relationship, financial or other challenges minimizing or blaming 413.559.5458 • Center for Academic Support
or crisis (illness • Difficulty concentrating and making decisions • Listen to and believe student’s responses • Dean of Students Office and Advising
or death of family • Exhaustion/fatigue • Be supportive and encouraging if the 413.559.5412 413.559.5498
member, job loss, • Excessive worry, sleeping/eating problems student agrees to get help • Spiritual Life
413.559.5282
foreclosure, natural
disaster, divorce
or break-up, legal
difficulties, etc.)
 HOW TO TALK ABOUT WHAT IF IT’S URGENT? KNOW YOUR LIMITS!
COUNSELING SERVICES • If you feel the situation is an emergency or Signs that you may be over extending:
• When referring students to the Counseling Center, urgent enough to require immediate attention, • Feeling stressed out or overwhelmed by the situation.
suggest it as a possible resource. after identifying yourself as faculty or staff, tell
the receptionist that the student needs to see • Feeling angry at the student.
• Ambivalence is often characterized by statements a counselor today (or immediately). Give the • Feeling afraid.
such as, “I don’t want to go there because my problem receptionist the student’s name, then ask to speak
isn’t that serious.” or, “I don’t want to go there • Having thoughts of “adopting” or otherwise rescuing
with an available staff member. the student.
because I think my problems are too serious and they
can’t help me.” • Any information that you can give to the counselor • “Reliving” similar experiences of your own
who will be meeting with the student is VERY
• You may want to tell the student that the Counseling helpful. Ask to leave a voice mail message for the • Talking to a student more than several times per week
Center is used by over 400 students a year and by up to assigned clinician or, if possible, ask to speak or late at night.
50% of the student body throughout their time directly with the assigned clinician. It is best to do • Feeling angry at the systems in place that aren’t
at Hampshire. this when the student is not sitting with you. working the way you would like. (Communicate with us!
• Let them know that they can just speak to a counselor • It may be necessary for you to walk the student to Help us understand what you are experiencing. There
on a one-time basis without making a commitment to the Counseling Center. may be pieces of information that we don’t have. We
on-going therapy. will help you understand our systems, even if we can’t
• If you are concerned about a student but unsure give you specifics about a particular situation.)
• Remind the student that our services are FREE about the appropriateness of a referral, feel free to
and CONFIDENTIAL. call the Counseling Center for a consultation. • When in doubt about how much you should be doing,
• If they are hesitant about Counseling Services for call us. [413.559.5458] We will usually return your
• If the student resists referral and you remain call the same day. If you need to speak with a clinician
ANY reason, remind the student that there are many uncomfortable with the situation, contact the
sources of support on campus: spiritual life, area immediately, please let the receptionist know.
Counseling Center to discuss your concern.
coordinators, CASA, faculty advisors, resident advisors,
and more. While none of these sources provide • If walking doesn’t feel safe, campus police can help
with an escort if immediate safety is a concern. x5424 REMEMBER: We are here to assist you with helping
psychotherapy many of them are the first or second your student. Don’t hesitate to call and ask to consult
step to getting help. with the on-call clinician. They will return your call
AFTER HOURS URGENT SITUATIONS promptly if they are unable to speak with you at that
HOW TO MAKE THE APPOINTMENT In case of an emergency after hours, you can moment. In case of serious emergency, ask to speak
reach the on-call clinician by contacting campus with a senior clinician immediately. A clinician will be
• Suggest the student call or go to the Counseling interrupted and take your call.
Center to make an appointment, giving the police, identifying yourself as faculty or staff and
telephone number and location to them at that describing the situation. You may ask to speak
time. If you want to offer extra support, you can directly with the clinician who is on-call.
have the student call the Counseling Center from After hours, students should ask for the area
your office. Our extension is 5458, and we are coordinator on-call, who will then assess the situation
located next to the red barn. and contact the on-call clinician when appropriate.
• It is usually most effective to assist the student by
calling for an appointment with the student present.
When you reach the Counseling Center receptionist, Counseling Services STAFFING
identify yourself as a faculty or staff member and hand • We are staffed by three doctoral level psychologists, a social worker, two post-doctoral clinicians, and two
the phone to the student. pre-doctoral, masters level psychotherapy interns. (total staffing 4.75 FTE)
• We have an identified on call clinician 24/7 and have time set aside each day for emergencies.
• We are open 8:30-5 M-F x5458 in Montague house, next to the red barn.

at any point, you aren’t sure what to do.

413.559.6253 n Call the Dean of Students Office (413.559.5412) if,
Title IX Coordinator, Diana Fernandez

Toll-Free: 888.337.0800
If you have serious concerns, consult!
413.545.0800 n Respect the person’s privacy, but only up to a point.
Rape Crisis Hotline
Center for Women and Community
Offer alternatives and establish hope. n
413.545.0883
Center for Women and Community
courageous, mature choice.
413.559.5412 n Frame the decision to seek and accept help as a
Dean of Students Office

413.559.6205 person’s behavior.

& Responsibilities
Office of Student Conduct Rights n Avoid labeling or diagnosing the person or the

413.559.5498 Be a good listener. n

Center for Academic Support and Advising

413.559.5424 Ask direct questions. n

Hampshire College Campus Police

413.559.5458 that have caused your concern.

Hampshire Health and Counseling Services
n Be specific about the behaviors you’ve observed

URGENT: x1911 preferably in a private place.

n Speak directly to the student about your concerns,

For Hampshire College Faculty and Staff

Supporting Distressed and Distressing Students