CASE STUDY: A CHALLENGE FOR QUALITY

IF YOU ARE PART OF THE SENIOR MANAGEMENT TEAM OF RELIANCE CONTROL

SYSTEMS, HOW WILL YOU CONVINCE THE CEO THAT IMPLEMENTING THE QUALITY
STANDARDS OF ISO 9000 WILL SOLVE THE ORGANIZATIONAL PROBLEM AND WILL
RESULT IN ACHIEVING A GREATER MARKET SHARE FOR THE COMPANY?

People consider the quality and pricing of a service or product when

deciding on a provider to trust. By implementing ISO 9000, Reliance Control
Systems it can increase product quality, lower prices, and make them more
accessible to the general public. If I'm one of the senior executives who
needs to persuade the CEO that ISO 9000 is the solution, I'll demonstrate
hi/her the advantages of applying for ISO and provide him/her with a list of
businesses who have been successful and recovered after implementing ISO
9000. I'll explain that ISO 9000 is the most effective techniques for
improving a company's standard; it's the ideal way to repair a company's
tarnished image caused by poor customer service. I will also tell that if ISO
9000 methods are not implemented right away, the company's position will
worsen and less people will trust our organization because the quality of our
services will not be promptly addressed and our clients will be dissatisfied