Republic of the Philippines

PALAWAN STATE UNIVERSITY

Puerto Princesa City

PSU QUEZON CAMPUS

Approval Sheet

Course Title: FUNDAMENTALS IN LODGING OPERATION

Course Code/ Number: HPC 2/ L

Revision Level Effective Date Details of Origination/ Revision Author/ Subject Matter Expert

Prepared by Recommending Approval Approved

YVONNE D. CORTEZ PETER C. LIM PROF. DANTE ARINEZ

Name and Signature of Faculty Member Name and Signature of Department Chairperson Name and Signature of College Dean
Date: Date: Date:

PSU Vision
PSU Mission
PSU Shared Values
Institutional Outcomes
College Goals and
Program Objectives
Course Title
Course Code/ Number
Course Description
Credit Units
Course Prerequisites
Doc Ref. No.:
COURSE SYLLABUS
COURSE SYLLABUS IN FUNDAMENTALS IN LODGING OPERATION
A premier State University in Southeast Asia that provides excellent and relevant higher education for sustainable development.
The Palawan State University is committed to upgrade the quality of life of the people by providing quality higher education opportunities through
excellent instruction, research, extension, production services and transnational collaboration.
E – Excellence ; L – Leadership ; A - Advocacy for Sustainable Development ; S – Social Responsibility ; T – Teamwork ; I – Integrity ;
C – Commitment
The Palawan State University graduates are expected to be agents of change, creative and critical thinkers, effective communicators, research-oriented
learners, and value laden individuals.
At the end of the program the students:
1. Develop and Discover Students talents, interests, individual potential and attitude to become effective professional.
2. Promote the welfare of students by identifying the needs and providing opportunities for solutions to problem areas in
their field of specialization.
3. Communicate effective learning to students for professional longevity in the industry where they belong.
4. Provide opportunities for significant exposure to hospitality and tourism industry.
5. Develop competitiveness among students for their professional success.
6. Inculcate values and work ethics as essential factors in socio-economic development career opportunities.
Fundamental in Lodging Operations
HPC 2/L
This course describes the skills, knowledge and performance outcomes required to explore and analyze the management and
the practices of lodging operations and related sales activities in the major operating and support department. It will also
expose the students on the unique aspect of managing a services – based lodging establishment delivered by diverse
employees and understanding of the business and financial operation of lodging firm. The course introduces the house keeping
department of a hotel and lodging organization: its organizational structure; roles and responsibility; function of department;
equipment and tools and for housekeeping operation; method and procedures of cleaning operations including linen, uniform
and laundry service; general maintenance and decoration of a hotel; management of operations and record keeping;
precautionary procedures; guest safety and hotel assets. Laboratory includes actual exposure in the house keeping operation.
3 units
THC-MACRO
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 COURSE SYLLABUS

Link to Program Outcomes

Course Outcomes
A. Demonstrate
administrative and a b c d
managerial skills in a service 1 I I I I
oriented business 2 I P I I
organization. 3 P D P I
4 I P D I
B. Perform and maintain 5 I I I I
various housekeeping 6 P P D I
services for guest and facility
7 I I I I
operation.
Legend ( for program outcomes):
I- Introduced concepts/ principle P- Practiced with supervision D- Demonstrated across different settings with minimal supervision
C. Perform and provide full
guest cycle services for front
office.

D. Plan and implement a

risk management program to
provide a safe and secure
work place.
Course Outcomes 1. Describe the duties and responsibilities of the front office department
2. Explain reservation procedures
3. Apply the duties and responsibilities of housekeeping department
4. Identify the roles and responsibility; function of department; equipment and tools and for housekeeping operation
5. Identify the various sectors that comprise the lodging industry and the industry partner.
6. Apply the basic function of hoteliers.
7. Describe the typical organizational structure hotel business entities and the function of
the relevant divisions within the structure.
Course Format Lecture, Demonstration, Hotel familiarization (Educational tour / PPC)

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 COURSE SYLLABUS

LEARNING PLAN

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 COURSE SYLLABUS

Intended Learning
Time Course Course Content/ Subject Matter/ Teaching and Learning Assessment Resource
Outcomes Textbooks/ References
Frame Outcomes Topic Activities Tasks Materials
1. Discus how the
lodging industry has
developed over its
long history.
2. Discuss how
individual hotel
1, Introduction to lodging
5. Identify properties in the
industry
lodging industry are
the various classified.
FOUNDATIONS OF
sectors that a. The early lodging industry Individual participation LODGING
3. Discuss how
comprise the b. Lodging industry segment in class discussion. MANAGEMENT
lodging industry Administer quiz at
WEEK 1-
lodging measures its
c. Measuring hotel Performance Essay type questions the end of the
Laptop, SECOND EDITION
2 d. ADR and Occupancy rate were given to Students. Projector BY: DAVID K. HAYES
industry and success. lecture
e. Lodging and hospitality industry JACK D. NINEMEIER
4. Identify lodging
the industry industry is related to
f. Lodging and the travel and ALLISHA A. MILLER
partner. tourism industry 2010
the larger hospitality
g. Partner in the lodging industry
and travel and
h. Industry trade association
tourism industry.
5. Identify and
explain the
importance of
industry trade
association.

6. Apply the 1. Identify the

basic basic types of Class Participation HOTEL AND MOTEL
2. Types of hotel Laptop, MANAGEMENT AND
function of hotel. Administer quiz at
Projector OPERATIONS
WEEK 3 hoteliers. a. Basic types Group Dynamics/group the end of the
BY WILLIAM S. GRAY
2. Distinguish the b. Other methods of classification discussion lecture.
SAVATORE C. LIGUORI
7. Describe other classification 2005
the typical of hotel.
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 COURSE SYLLABUS

organization
al structure
hotel
business
entities and
the function
of the
relevant
divisions
within the
structure.

6. Apply the
basic
function of
1. Identify the
hoteliers. different types of
7. Describe investor who own
the typical hotel. FOUDATIONS OF
3.The structure of the lodging
organization 2. Identify how hotel
industry
LODGING
al structure management Class Participation MANAGEMENT
Administer quiz at
WEEK 4 hotel
companies help
a. Hotel owner Role playing activities the end of the
Laptop, SECOND EDITION
hotel owner operate Projector BY: DAVID K. HAYES
business b. Management companies lecture
their hotel. JACK D. NINEMEIER
c. The role and structure of the
entities and 3. Describe the ALLISHA A. MILLER
management companies
the function importance of 2010
of the management
contract in the
relevant operation of hotel.
divisions
within the
structure.
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1. Describe 1. Define quality and

review its impact 4. Guest service in the
the duties lodging industry
upon the level of
and service provided by
responsibiliti lodging property a. The importance of quality
es of the 2. Describe the services in lodging FOUNDATIONS OF
front office concept of
b. Avoiding the Administer quiz at LODGING
“moments of true” in
department commoditization of lodging the end of the MANAGEMENT
guest service Lecture and Power point
products and services lecture SECOND EDITION
WEEK 5- 3. Explain the presentation, Laptop,
6 2. Explain important role of c. Ingredients in a quality Projector
BY: DAVID K. HAYES
reservation Graded recitation JACK D. NINEMEIER
employees in service system with the use of ALLISHA A. MILLER
procedures consistently
d. Service delivery by rubric 2010
delivering guest
service. employees
6. Apply the
4. Explain the tactics e. Management tactics for
basic
managers use to superior guest service
function of help ensure guests f. Lodging property staff are
hoteliers. receive quality
service professionals
service.
WEEK 7- 4. Identify 1. Discuss the four 5. Managing lodging Lecture and Power point Group reporting Laptop, HOTEL AND MOTEL
8 the roles and major function of operation presentation, base on their care Projector MANAGEMENT AND
management group sharing OPERATIONS
responsibilit 2. Identify the Care group discussion: BY WILLIAM S. GRAY
y; function organizational a. The role of lodging students are will be SAVATORE C. LIGUORI
of structure of different managers grouped together to 2005
department; – size hotel. b. management function discuss their
equipment 3. Describe in c. Management principles understanding regarding FOUNDATIONS OF
details the five major d. Management science and the topics discussed LODGING
and tools parts of a hotel MANAGEMENT
and for general manager’s art SECOND EDITION
housekeepin job. e. Lodging management BY: DAVID K. HAYES
g operation 4. Describe how structure JACK D. NINEMEIER
managers function f. The role of the hotel ALLISHA A. MILLER
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 COURSE SYLLABUS

when they are

employed by a
management general manager. 2010
company,
1. Explain the main
activities that occur
in hotel’s front office.
2. Describe the
process of
HOTEL AND MOTEL
1. Describe forecasting hotel
MANAGEMENT AND
the duties demand and
OPERATIONS
establishing room
and rates.
6. The front office department BY WILLIAM S. GRAY
responsibiliti SAVATORE C. LIGUORI
3. Discuss the major Administer quiz at
a. Front office responsibilities Lecture and Power point Laptop, 2005
es of the sources of hotel the end of the
WEEK 9- b. Forecasting demand presentation Projector FOUNDATIONS OF
11 front office reservation.
c. Establishing room rate
lecture
LODGING
department 4. Explain the role of
d. Reservation Hostel MANAGEMENT
the front office Laboratory activity
2. Explain before, during, after
e. Reception and guest service SECOND EDITION
reservation f. Guest accounting. BY: DAVID K. HAYES
a guest arrives at
JACK D. NINEMEIER
procedures the hotel.
ALLISHA A. MILLER
5. Describe the front
2010
office manages
guest and hotel
data, including
performance of the
night audit.
WEEK 5. Identify 1. Defines terms 7. The sales and marketing Lecture and Power point Laptop, HOTEL AND MOTEL
12-13 the various “sales” and department presentation. Projector MANAGEMENT AND
“marketing” and Laboratory activity OPERATIONS
sectors that explain the a. The important of sales and BY WILLIAM S. GRAY
comprise the relationship between marketing SAVATORE C. LIGUORI
lodging a hotel’s sales and b. Sale and marketing activity 2005
industry and marketing effort and c. On-property activity
its financial success. d. Off-property activities FOUNDATIONS OF
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2. Describe hotel’s
the industry internal and external
partner. sales and marketing LODGING
activities. MANAGEMENT
e. Hotel market
3. Identify the two SECOND EDITION
6. Apply the f. Sales and marketing tools
major hotel markets BY: DAVID K. HAYES
basic and describe how
g. Evaluation of sales and
JACK D. NINEMEIER
function of marketing effort.
each can be ALLISHA A. MILLER
hoteliers. solicited to help 2010
optimize revenues.

3. Apply the
1. Identify the areas
duties and of responsibility
responsibiliti assigned to the
es of house keeping HOTEL AND MOTEL
housekeepin department of a MANAGEMENT AND
lodging facility. OPERATIONS
g department
2. Explain how BY WILLIAM S. GRAY
hoteliers should 9. The house keeping SAVATORE C. LIGUORI
4. Identify manage property left department Administer quiz at 2005
the roles and Lecture and Power point Laptop,
by guests the end of the
WEEK presentation Projector
14-18 responsibilit 3. Discuss the a. The role of house keeping lecture FOUNDATIONS OF
y; function importance of safety b. Managing house keeping LODGING
Hostel
training for c. Cleaning responsibility Laboratory activity MANAGEMENT
of
employees working d. Laundry operation SECOND EDITION
department; in housekeeping. BY: DAVID K. HAYES
equipment 4. Explain the JACK D. NINEMEIER
and tools processes required ALLISHA A. MILLER
and for to clean the laundry 2010
generated by a
housekeepin
lodging facility.
g operation

WEEK 19 3. Apply the 1. Identify the areas 10. The maintenance Lecture and Power point Administer quiz at Laptop, HOTEL AND MOTEL

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 COURSE SYLLABUS

of responsibility
duties and assigned to the
responsibiliti maintenance
es of department of a
housekeepin lodging facility. MANAGEMENT AND
g department 2. Explain The OPERATIONS
importance of BY WILLIAM S. GRAY
routine maintenance SAVATORE C. LIGUORI
4. Identify in a professionally 2005
the roles and department
managed hotel. the end of the
presentation Projector
responsibilit 3. Explain the lecture FOUNDATIONS OF
a. The role of maintenance
y; function importance of
b. Managing maintenance Hostel
LODGING
of preventive Laboratory activity MANAGEMENT
c. Managing utility
maintenance in SECOND EDITION
department; professionally BY: DAVID K. HAYES
equipment managed hotel JACK D. NINEMEIER
and tools 4. Describe the ALLISHA A. MILLER
and for processes required 2010
housekeepin to properly manage
and control utility
g operation consumption in a
lodging facility
HOTEL AND MOTEL MANAGEMENT AND OPERATIONS
BY WILLIAM S. GRAY
SAVATORE C. LIGUORI
2005
Course References
FOUDATIONS OF LODGING MANAGEMENT
SECOND EDITION
BY: DAVID K. HAYES JACK D. NINEMEIER ALLISHA A. MILLER
2010
Laptop, messenger, printed module
Additional Materials
Course Requirements
Quizzes/Activities 30%
Project/ Portfolio 30%
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Midterm/Final Exam 40%

TOTAL 100 %

Course Policies  Midterm Requirement will be a case study of the different accommodation in Quezon, Palawan
 Final Requirement will be a virtual tour
 Requirements required to be submitted on soft copy must be printed on a short bond paper using Times New Roman size 12 with spacing of
1.5.Cover page must reflect the name of the requirement, the course where it is required, the student/s who prepared the requirements, the date it
was submitted and the name of the instructor.
Basis for computation:

Quizzes/Activities 30%
Project/ Portfolio 30%
Midterm/Final Exam 40%
TOTAL: 100%

Supplementary Material/s Home linens and other housekeeping materials available at home
Consultation Period MW 7:30- 10:00 am

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